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http://dx.doi.org/10.9708/jksci.2012.17.6.191

A Study of the Effectiveness of IT Asset Management Through Application of Balanced Scorecard in the Public Organizations  

Choi, Jun-Hyeog (Dept. of e-Business, Kimpo College)
Kim, Hyung-Jin (National University of Singapore)
Publication Information
Journal of the Korea Society of Computer and Information / v.17, no.6, 2012 , pp. 191-199 More about this Journal
Abstract
By the way, in light of the knowledge, even public institutions are paying much attention to the management of IT assets for achieving organizational goals. Recently, some public institutions adopt balanced scorecard for enhancing efficiency in operations and management of total administrations. To be interested, some key performance indicators(KPI) of the balanced scorecard reflect the three aspects of IT assets and their possible outcomes. The main focus of this study is to investigate whether there is positive effects of IT asset management through balanced scorecard at public institutions. Specifically, we selected and classified KPIs into different categories depending on three aspects of IT assets, internal process change, and organizational outcomes. To address relationships of KPIs among the categories, we specified each category and developed as a variable respectively. A middle-sized city provided us with 138 KPIs for the development of scales.
Keywords
IT Asset Management; IT and Organization Performance; IT Value Evaluation; BSC;
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Times Cited By KSCI : 1  (Citation Analysis)
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