• Title/Summary/Keyword: B2C 서비스

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Identifying Relative Importance of Foodservice Attributes to Design a New University Foodservice Operation (대학 내 신규 학생식당의 운영 모델 제안을 위한 급식서비스 속성의 상대적 중요도 규명)

  • Lee, Hae-Young
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.34 no.7
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    • pp.1028-1034
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    • 2005
  • The purposes of this study were to: (a) identify students' patronage behaviors on university foodservice, (b) evaluate customers' perception and detect complaints on food service quality, and (c) recommend new design of food service operation by identifying relative importance of university foodservice attributes. The questionnaire was developed and distributed to 400 undergraduates. Statistical data analysis was completed using SPSS/Win 12.0 for descriptive analysis and conjoint analysis. The results of this study were summarized as follows: Students were patronizing university foodservice 3.4 times per week because of 'a short distance', 'a low price' and 'speedy meals' and evaluated overall satisfaction and value as low level. Customers were dissatisfied with eight among twelve food service attributes including handling customer's complain ASAP, According to conjoint analysis, price $(37\%)$ was considered as the most important factor and atmosphere $(30\%),\;food\;(22\%)$ and distance $(11\%)$ were the next factors. Profile 2, which had 4 attributes of a location within 6-10 min, comfortable circumstances, a meal served with 4 side-dish and dessert and a meal price of \2,000 firstly, were recommend as new food service operation model.

Sound Service Modeling for the Improvement of Amenity in Disamenity Environmental Space (불쾌적한 실내 환경에서 쾌적성 향상을 위한 음원서비스 모델링)

  • Kim, Jung-Min;Kim, Myung-Ho
    • The Transactions of the Korean Institute of Electrical Engineers P
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    • v.62 no.2
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    • pp.103-109
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    • 2013
  • In this study, the three sounds effects on subjects due to EEG type, and it researched to find optimal sound to increase their amenity and productivity. EEG and HRV were compared and analyzed in the environmental test room by classifying subjects into two type: A and B. The condition of the environmental test room was in temperature $31[^{\circ}C]$, relative humidity 50[RH%], air current speed 0.02[m/s] and illuminance 1000[lux] with setting up three different sounds which are U type sound, V type sound and Z type sound. The result of this study, at U type sound for A and B type, relative $M{\alpha}$ wave, relative $M{\beta}$ wave and SEF50 were revitalized. Also at Z type sound for A and B type, stress index, fatigue degree and HRT were decreased and SDNN was revitalized. Therefore U type sound is very effective to increase amenity, productivity and concentration, and Z type sound is very effective to decrease stress and fatigue degree.

NFT-based untact contract service (NFT 기반 비대면 계약 서비스)

  • Kwon, Yong-Jun;Kim, Nam-Seok;Lee, Jong-Hoon;Im, Soo-Min;Ko, Seok-Ju
    • Proceedings of the Korea Information Processing Society Conference
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    • 2021.11a
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    • pp.330-333
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    • 2021
  • 2020년 전자서명법 개정으로 공인인증서가 폐지됨에 따라 자체 인증 기술의 도입이 필요한 실정이다. 특히나 COVID-19로 인한 비대면 상황이 지속됨에 따라 기존 아날로그 방식을 통해 대면으로 계약서를 작성하고 수립하는데 많은 비효율적 문제가 대두되었다. 디지털 전환 가속화와 비대면 거래확대로 인한 전자 신원확인 중요성이 점차 커지고 있음에 따라 전자 서명 및 전자 봉투 방식으로 계약할 수 있는 안전한 시스템 개발을 진행하고자 한다. 이를 위해 계약 시스템의 보안 요구 사항을 도출하였으며 최종적으로 NFT 연동을 통해 안전한 계약을 진행할 수 있도록 프로세스를 설계하였다. 시스템의 동작 방식을 표현하기 위하여 DFD 등을 포함한 Diagram 형태로 나타내었으며 실제 프로토타입을 제작 후 블록체인 네트워크에 연결한 뒤 테스트를 진행하여 시스템 검증을 수행하였다. 추후 이 시스템을 통해 B2B, B2C 모델 등의 모델 기반 다양한 거래와 계약이 가능하도록 구성할 예정이며 추가적인 연구를 진행하여 사용자 측면에서 더 간편하고 안전한 환경이 될 수 있도록 고도화 시키는 것을 목표로 한다.

A Study on the User Authentication and Key Exchange Service for Group Environment (그룹 환경의 사용자 인증 및 키 교환 서비스 프로토콜 연구)

  • Byun, Jin-Wook;Lee, Su-Mi;Lee, Dong-Hoon
    • Journal of Information Technology Services
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    • v.8 no.2
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    • pp.117-136
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    • 2009
  • Over the years a password has been used as a popular authentication method between a client and a server because of its easy-to-memorize property. But, most password-based authentication services have focused on a same password authentication scheme which provides an authentication and key exchange between a client and a server with the same password. With rapid change of communication environments in the fields such as mobile networks, home networking, etc., the end-to-end security allowing users to hold different password is considered as one of main concerns. In this paper, we consider a new authentication service of how each client with different own password is able to authenticate each other, which is a quite new service paradigm among the existing services. This new service can be used in the current or next generation network environment where a mobile user in cell A wants to establish a secure end-to-end channel with users in ceil B, C, and D using only their memorable passwords. This end-to-end security service minimizes the interferences from the operator controlled by network components. To achieve this end-to-end security, we propose an authentication and key exchange service for group users in different realm, and analyze its security in a formal way. We also discuss a generic construction with the existing authentication schemes.

A Study on the Level of Service Criteria of Intersection by TRANSYT-7F Vehicle Delay Model (TRANSYT-7F Delay Model에 의한 교차로 서비스수준 분석 기준에 관한 연구)

  • 서채연;김재국;이상국;문권수
    • Journal of Korean Society of Transportation
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    • v.8 no.2
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    • pp.43-54
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    • 1990
  • Six Levels of Service are defined for each type of facility for which analysis procedures as available. They are given letter designations, from A to F with Level of Service A representing the best operating conditions and Level of Service F the worst. Yet the appropriate criteria by vehicle delay model in our situations are not formed. Therefore, The objective of this study is to form the criterion of by average approach delay based on the criterion of V/C ratio. Level-of-Service criterion of this study by TRANSYT-7F Delay Model is as follows. A:${\leq}35.5$ sec, B:${\leq}41$ sec, C:${\leq}48$ sec, D:${\leq}56.5$ sec, E:${\leq}66.5$ sec, F:>66.5 sec.

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Evaluation of Home - Delivered Meals Service Program for Home - Bound Elderly with Low Income Class (저소득층 재가 노인을 위한 급식서비스 프로그램 평가)

  • Yang, Il-Seon;Chae, In-Suk;Lee, Hae-Yeong;Park, Mun-Gyeong
    • Journal of the Korean Dietetic Association
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    • v.6 no.2
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    • pp.57-70
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    • 2000
  • The purpose of this study were to : a) evaluate the nutrition status of one hundred and forty five recipients and one hundred and forty nine non-recipients of home-delivered meals service program, b) examine the teeth status of recipients of the program, c)analyze the nutritional values of meals, and identify the attitudes of recipients and non-recipients were found. Four meals offered by Nambu seniors center were met the recommended dietary allowances in calorie, protein, and vitamin C. The mean score of meal satisfaction was 3.7 out of five-point scale.

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Message Interoperability in e-Logistics System (e-Logistics시스템의 메시지 상호운용성)

  • Seo Sungbo;Lee Young Joon;Hwang Jaegak;Ryu Keun Ho
    • Journal of KIISE:Computing Practices and Letters
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    • v.11 no.5
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    • pp.436-450
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    • 2005
  • Existing B2B, B2C computer systems and applications that executed business trans-actions were the client- server based architecture which consists of heterogeneous hardware and software including personal computers and mainframes. Due to the active boom of electronic business, integration and compatibility of exchanged data, applications and hardwares have emerged as hot issue. This paper designs and implements a message transport system and a document transformation system in order to solve the interoperability problem of integrated logistics system in e-Business when doing electronic business. Message transport system integrated ebMS 2.0 which is standard business message exchange format of ebXML, the international standard electronic commerce framework, and JMS of J2EE enable to ensure reliable messaging. The document transformation system could convert non-standard XML documents into standard XML documents and provide the web services after integrating message system. Using suggested business scenario and various test data, our message oriented system preyed to be interoperable and stable. We participated ebXML messaging interoperability test organized by ebXML Asia Committee ITG in oder to evaluate and certify the suitability for message system.

Standardization and Technology Trend of Peer-to-Peer Communication (P2P 표준화 및 기술 동향)

  • Kwon, H.C.;Moon, Y.H.;Gu, J.B.;Kho, S.K.;Nah, J.H.;Jang, J.S.
    • Electronics and Telecommunications Trends
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    • v.22 no.1 s.103
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    • pp.11-23
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    • 2007
  • 초기에 P2P가 등장할 때만 해도 저작권, 보안 등의 문제 등으로 인해 ‘문제아’ 정도로 인식되었던 것은 사실이다, 그러나 최근 들어서는 P2P를 응용 인프라 구축을 위한 하나의 통신계층으로 보는 시각이 등장할 정도로 인터넷에서 매우 대중화된 서비스가 되어 버렸으며, 실제로 VoIP, video streaming, game 등 매우 다양한 응용의 인프라로 P2P가 사용되고 있다. 본 고에서는 이러한 P2P에 대한 표준화 및 기술 동향, 보안 취약성 및 대응 기술 등을 살펴본다.

Measurement of Nursing Service Quality using SERVQUAL Model (SERVQUAL 모델을 이용한 간호 서비스 질 측정)

  • Lim, Ji-Young;Kim, So-In
    • Journal of Korean Academy of Nursing Administration
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    • v.6 no.2
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    • pp.259-279
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    • 2000
  • This study is a descriptive analytic research measuring nursing service quality, using SERVQUAL model, to make fundamental data and strategies for nursing service improvement. Data were collected by self-reported questionnaire from 202 patients and 142 nurses, from June 7 to 14, 1999. The reliability of instrument were adequate(Cronbach ${\alpha}=.94$). SAS program was utilized for statistical analysis of collected data. The results were as follows; 1. There was a gab between patient's expectation and perception on nursing service(Gap B). Gap D was indicated an affecting factor to decide nursing service quality. Gap C was indicated an indirect affecting factor of nursing service quality. Because it was not statistically significant in total item analysis, but in individual item analysis, 7 items were appeared statistically significant. Gap A was not a gap occurrence factor of nursing service quality. 2. Focuses of nursing service quality improvement strategies were; (1) to direct qualitative improvement of nursing service in order to correspondence patient's nursing service expectation. (2) to make nurse's service activity modified because nurse's practice were not reached patient's expectation level. (3) to need internal, external factor analysis affecting nurse's service activity. 3. Nursing service quality was decided by rather environmental inappropriateness provided nursing service than itself. Therefore, to make nursing service quality improvement, it is required to improve nursing service environment. For this, followings are required; (1) to strengthen nurse's education on lower part of nursing service satisfaction and QI activities. (2) to balance demand and supply of nursing personnel. 3) to fix computerized system for reducing other duties weight except nursing care through analysis of nursing activity. (4) to construct rational cooperating system among related departments. 4. The important parts for nursing service quality improvement were indicated as follows: (1) Gap B: 'prompt reaction', 'examination symptom before patient's complaint', 'hearted nursing service reducing patient's dissatisfaction', 'explanation goals of nursing activities', 'having special Knowledge enough', 'maintenance position comfortably', 'management of patient's physical hygiene'. (2) Gap C: 'maintenance physical safety', 'explanation about hospital rules and facilities'. (3) Gap D: 'tender, safe injection and wound care'. Because above items are mostly improved through nurse's attitude change and quality improvement, it is required to establish nursing standardization and to strengthen nurse's clinical education. As the based on above results, followings are suggested; 1. SERVQUAL model is very useful to make strategies for nursing service quality improvement because it indicates multiple factors affecting hap occurrence. 2. At individual items analysis of Gap C, statistically significant 7 items appeared higher nurse's perception level than patient's perception level on nursing service were trouble perception level on nursing service quality improvement. So. it need further research to analysis about these difference occurring factors. 3. At analysis of Gap D, it is indicated that in nursing service performance process, multiple factors lowing nursing service quality were intruded. So it needs further research to analysis what these factors are and how each factors affect on nursing performance process. 4. nursing service quality measurement is changeable according to sample select time or sampled subject's characteristics. So to develope strategy for nursing service quality improvement is based on the results of periodical analysis.

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Development of LSM(Local Store Marketing) Strategy Using the IPA Analysis of Service Quality Attributes by the location in a Theme Restaurant (서비스 품질 속성 IPA 분석을 활용한 테마 레스토랑 입지별 LSM 전략수립)

  • Park, Mun-Gyeong;Kim, Jae-Cheol
    • Journal of the Korean Dietetic Association
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    • v.13 no.3
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    • pp.277-294
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    • 2007
  • The purposes of this study were to a) examine using status, b) measure the service quality attributes, c) analyze IPA and customer satisfaction, d) develop the LSM(Local Store Marketing) by location of K theme restaurant such as residential type(A), complex type(B) and downtown type(C). The questionnaires were handed out to 346 of 450(usage rate 76.9%). The statistical data analysis was completed using SPSS(ver 12.0) for descriptive analysis, $X^2$, t-test, ANOVA, reliability analysis, factor analysis, multiple linear regression. From an analysis on service quality attributes, most importance of service quality attributes was more highly perceived than performance of those, except for 'attractive exterior', 'variety of kid's menu', 'convenient facilities for kid' and perceived importance and performance were also significantly different by location of branch restaurant. The attributes to be improved were 'convenience of restaurant's parking lot', 'food tast', 'speedy service' and 'service competency' as branch A(residential type) restaurant, 'convenience of the restaurant location' as branch B(complex type) restaurant and 'convenience of the restaurant location' and 'speedy service' as branch C(downtown type) through IPA analysis. The Overall customer satisfaction was 3.74 and service quality factors had significant effect on overall customer satisfaction. Location of restaurant, which gives a great effect on its operation and marketing, has a important correlation with success or failure of restaurant business enterprises. Therefore, marketing strategy by restaurant location should be developed.

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