• 제목/요약/키워드: Attitude toward service

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그림책을 활용한 유아수학교육 학습 경험이 예비 유아교사의 수학에 대한 태도와 수학교수효능감에 미치는 영향 (The Effects of Experience of Studying Mathematics Education for Young Children Based on Picture Books on Pre-service Early Childhood Teachers with Their Attitude Toward Mathematics and Mathematics Teaching Efficiency)

  • 이선경
    • 한국보육학회지
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    • 제19권2호
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    • pp.19-33
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    • 2019
  • 본 연구의 목적은 그림책을 활용한 유아수학교육학습 경험이 예비유아교사의 수학에 대한 태도와 수학교수효능감에 미치는 영향을 알아보는 데 있다. 이를 위해 G광역시에 소재한 S대학교에 재학 중인 예비유아교사 39명을 연구대상으로 하여 실험집단 20명 통제집단 19명을 임의 배정하였다. 실험집단은 15주 동안 그림책에 기초한 유아수학교육 수업을 진행하였으며, 통제집단은 동일한 기간 동안 일반적인 유아수학교육 수업을 진행하였다. 수집된 자료는 SPSS 18.0 프로그램을 활용하여 수학에 대한 태도와 수학교수효능감의 결과 차이에 대한 t-검증을 실시하였다. 본 연구의 결과는 다음과 같다. 첫째, 그림책을 활용한 유아수학교육 학습 경험은 예비유아교사의 수학에 대한 태도에 긍정적인 영향을 미쳤으며, 수학에 대한 가치와 흥미를 증진시키고 수학에 대한 불안을 감소시키는 효과가 나타났다. 둘째, 그림책을 활용한 유아수학교육 학습 경험은 예비유아교사의 수학교수효능감 향상에 긍정적인 영향을 미쳤으며, 능력에 대한 신념과 결과에 대한 신념 모두 유의하게 향상되었다. 이러한 결과는 그림책을 활용한 유아수학교육 학습 경험이 예비유아교사의 수학에 대한 태도와 수학교수효능감을 향상시키는데 효과적인 교수학습 방법임을 시사한다.

온디맨드 O2O(Online to Offline)서비스에 대한 소비자의 심리적 애착과 즐거움 및 신뢰성이 서비스만족도와 태도에 미치는 영향 (The Impact of Consumer's Psychological Attachment and Enjoyment, Trust on Satisfaction and Attitude toward On-Demand O2O(Online to Offline) Service)

  • 이윤선
    • 융합정보논문지
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    • 제8권6호
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    • pp.399-407
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    • 2018
  • 본 연구는 O2O서비스에 대한 선행 연구와는 달리 온디맨드 O2O 서비스에 대한 소비자의 심리적 요인에 중점을 두었다. 이를 위해 152명을 대상으로 정량, 정성 조사를 통해 자료를 수집하고 분석하였으며 위계적 회귀분석을 통해 가설을 검증하였다. 정성조사로서 O2O 서비스에 대한 소비자의 지각을 살펴보고, 정량조사를 통해 소비자의 심리적 요인이 서비스의 만족도에 미치는 영향을 살펴보기 위해 서비스에 대한 애착과 즐거움, 신뢰성을 중심으로 살펴보았다. 연구결과, 온디맨드 O2O서비스에 대한 만족도에 가장 큰 영향력을 미치는 심리적 요인은 서비스에 대한 신뢰성이며, 서비스태도에서는 소비자의 심리적 애착이 가장 높은 영향을 미치는 것으로 나타났다. 본 연구는 소비자의 입장에서 온디맨드 O2O 서비스에 대한 소비자의 심리적 요인을 살펴보았다는 점에서 의의가 있으며, 본 연구 결과를 통해 온디맨드 O2O서비스의 확장을 위해서는 소비자의 심리적 애착과 신뢰성을 우선적으로 고려해야 할 것이다.

온라인 쇼핑객의 점포태도가 점포만폭도와 점포층성도에 미치는 영향 (Shopper′s Attitude toward Online Stores: Effects on Store Satisfaction and Store Loyalty)

  • 이영주;박경애
    • 대한가정학회지
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    • 제40권5호
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    • pp.53-62
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    • 2002
  • The purposes of this study were to examine: 1)the dimensions of online store attitude; 2)the differences in the online store attitude by product category and store type; and 3)the effects of online store attitude on store satisfaction and store loyalty. Data were obtained from an online questionnaire survey to 850 online shoppers who were randomly selected from the panel of an online survey agency, and 615 responses were analyzed. Factor analysis extracted 5 dimensions of store attitude including: process and security; service; promotion and presentation; price and quality; and merchandise. MANOVA revealed a significant difference in the price and quality factor by product category and store type. Multiple regression showed that the effects of price and quality, service, and process and security on store satisfaction were significant. Also, price and quality had a significant direct effect on store loyalty which was also affected by store satisfaction.

예비유아교사의 과학교수지식과 과학적 태도 및 과학교수 효능감 간의 관계 (Relationships between Pedagogical Content Knowledge in Science Teaching of Pre-service Early Childhood Teachers and Their Attitude toward Science and Science Teaching Efficacy Belief)

  • 이은진
    • 한국보육지원학회지
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    • 제9권4호
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    • pp.135-158
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    • 2013
  • 본 연구는 예비유아교사의 과학교수지식과 과학적 태도 및 과학교수 효능감의 정도를 알아보고 이들 간의 관계를 알아보고자 하는데 있었다. 이를 위하여 3년제와 4년제 대학 유아교육과에 재학 중인 예비유아교사 294명을 대상으로 설문지를 배부 회수한 후 분석하였다. 본 연구의 결과, 예비유아교사들의 과학교수지식이 보통정도이며 과학적 태도도 보통 정도인 것으로 나타났다. 예비유아교사들의 과학교수지식과 과학적 태도는 3년제 대학의 3학년과 4년제 대학의 3 4학년 집단이 2학년 집단보다 높은 것으로 나타났다. 2학년 집단은 1학년 집단보다 과학교수지식과 과학적 태도가 낮게 나타났다. 예비유아교사들의 과학교수 효능감은 4년제 대학의 경우, 과학교수지식과 과학적 태도와 유사하게 2학년 집단이 가장 낮은 반응을 나타냈고 3년제 대학의 경우 학년이 높아질수록 과학교수 개인효능감이 높아졌다. 예비유아교사들의 과학교수지식과 과학적 태도 및 과학교수 효능감 간에는 정적인 상관을 나타냈으며 이는 과학교수지식이 높을수록 과학적 태도와 과학교수 효능감이 높아진다는 것을 의미한다. 이 중에서 과학적 태도가 과학교수 효능감보다 과학교수지식과 더 높은 상관을 나타냈다. 앞으로 예비유아교사 교육에서 과학교수지식과 과학적 태도 및 과학교수 효능감을 높일 수 있는 다양한 교수방법에 대한 방안이 모색되어야 할 것이다.

패밀리 레스토랑의 Yield Management 전략에 대한 고객의 태도 (Family Restaurant Customers' Attitude toward Yield Management Strategies)

  • 박희경;손대현
    • 한국식생활문화학회지
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    • 제20권2호
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    • pp.243-252
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    • 2005
  • This study identified how family restaurant customers' attitude toward yield management strategies, which include reservation, time, menu, and service factors. Generally, yield management explains how price and dining duration maximize the revenue of family restaurants. There are three ways to improve family restaurant yield; improving table turns, upgrading seat occupancy, increasing price per customer. The 45 items of yield management strategies are developed by literature reviews, web sites analysis, and interviews with family restaurant employers. Factor analysis and reliability analysis from present study found out 11 important factors, which represent the study's dependent variables. Regression analysis may be helpful to test whether demographic and socio-economic factors have relationships with family restaurant customers' attitude toward yield management strategies. As a regression result, gender, family size, age in demographic factors and education and occupation in socio-economic factors have relationships with family restaurant customers' attitude toward yield management strategies significantly.

민간의료보험 활성화에 대한 인식과 그에 영향을 미치는 요인 (Attitude toward the Increasing Role of Private Health Insurance)

  • 박기홍;권순만
    • 보건행정학회지
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    • 제19권1호
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    • pp.62-80
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    • 2009
  • The purpose of this study was to examine the factors influencing the attitude toward the increasing role of private health insurance(PHI). In the Korea Welfare Panel Data 2007, a sample of 1,675 (adjusted by weight value: 1,607) respondents on an opinion on promoting PHI was used in the study. With independent variables including socio-demographic characteristics, health status, health-related behavior, and opinions on welfare service, ordered-probit model was used to analyze the attitude toward PHI. Negative opinion on the increasing role of PHI were responded by 54.6%(n=877) of the respondents, whereas 22.2%(n=373) were positive and 23.2%(n=357) were neutral. Old people, the better off, those with worse self-assessed health status, and those having an experience of health examination tend to have the positive attitude toward the increasing role of PHI. Women, those with chronic diseases or disorders and those who do not agree that comprehensive welfare benefits reduce work incentive showed negative attitude toward PHI. When comparing the needs for PHI before and after medical utilization, ex-ante need tends to strengthen the tendency to support private health insurance. This study will contribute to the discussion on the optimal mix of public and private health insurance in Korea by a better recognition of attitude toward PHI and health care system.

섬유산업 종사자친 섬유산업에 대한 태도 분석 (Analysis of Workers' Attitudes toward Textile Industry)

  • 유화숙;박광희
    • 한국의류학회지
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    • 제28권7호
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    • pp.916-926
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    • 2004
  • The purpose of this study was to examine the workers' attitudes toward textile industry. Also the attitude was investigated how to be correlated to job stress symptoms and job performance. The data were obtained from questionnaire completed by 529 workers employed in textile or clothing companies. The SPSS package was used for data analysis which included t-test, ANOVA, mean, correlation, and factor analysis. The results showed that workers' attitudes toward textile industry were neither positive nor negative. The attitudes revealed to be divided into two components-cognition, affect/behavioral intention. Cognitive attitude was observed to be more positive than affective/behavioral intention attitude. The attitude differed according to personal characteristics such as sex, educational status, position, period of one's service, types of industry and job specifications. The attitude were correlated with job stress symptoms and job performance. The more positive the workers' attitudes were, the lesser job stress symptoms and the higher job performance were. As the two components of the attitudes are in the same way, the attitude toward textile industry exhibited to have higher correlation with job stress symptoms and job performance.

SNS 광고특성이 이용자의 심리적 요인을 통해 광고태도 및 구전의도에 미치는 영향 (The Effect of SNS Advertisement Characteristics on Advertisement Attitude and WOM through Users' Psychological Factors)

  • 윤재현;김한구
    • 한국정보시스템학회지:정보시스템연구
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    • 제27권2호
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    • pp.29-52
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    • 2018
  • Purpose As the number of SNS users increases, the importance of SNS advertisement is also increasing. Thus, the purpose of this study is to analyze the effect of factors on effectiveness of SNS advertising, and expand research on users' attitude and behavior intention toward SNS advertising. Design/methodology/approach This study was designed to examine the structural relationships among SNS service attribute, users' cognitive characters, psychological factors, users' attitude and behavior intention toward SNS advertising. Concretely, SNS service attribute was presented as online interactivity, and users' cognitive characters were presented as perceived relevance and perceived intrusiveness. In addition, psychological factors were presented as presence experience and message credibility, users' attitude toward SNS advertising was presented as advertisement attitude and users' behavior intention was presented as WOM. Findings The results showed that online interactivity has a positive effect on presence experience and message credibility, but perceived intrusiveness has a negative effect on presence experience and message credibility. Perceived relevance has a positive effect on presence experience, but does not have significant effect on message credibility. Presence experience and message credibility have positive effects on advertisement attitude and WOM, and advertisement attitude also has a positive effect on WOM. Based on the results from this study, academic and practical implications can be drawn. First, the study extended the scope of research about SNS advertising through focusing on SNS service attribute and SNS users' cognitive characters and identified the relationship between presence experience, message credibility, advertisement attitude and WOM. Second, the results of this research can provide practical guidelines to develop effective advertising strategies for companies which promoting SNS as a marketing tool.

Exploring the Satisfaction with COVID-19 Prevention Measures and Awareness of the Tourism Crisis for Residents' Tourism Attitude

  • PARK, So-Young;PARK, Joo-Young;KIM, Ji-Won;Chang, Mona;KIM, Mincheol
    • 산경연구논집
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    • 제12권7호
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    • pp.27-39
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    • 2021
  • Purpose: The researchers reviewed the previous studies on the psychological anxiety and economic damage during the recent COVID-19 pandemic to understand the satisfaction, awareness and attitude of the residents in Jeju, Korea. Research design, data and methodology: 215 samples based on self-reported survey were collected for path analysis focused on controlling variables in demographic characteristics in PLS-SEM using Smart PLS 3.0. Results: The researchers found the Satisfaction with COVID-19 Prevention Measures and the Awareness of Tourism Crisis affect Attitude toward Tourism of the residents with the explanatory power (R2 = 0.209). Age was found to be the only significant controlling variable in this model for the Awareness of Tourism Crisis to Attitude toward Tourism. Conclusions: The attitude toward tourism is influenced by the level of satisfaction of the prevention service for COVID-19 as well as the awareness of the crisis. Residents have different level of the tourism crisis awareness by the status of their economic activities while there is no differences in all age groups for satisfaction in the quarantine service. The study suggests that the importance of the public health service should be preferentially concerned for residents to have stable economic activities where the tourism is the major industry.

손해평고(损害评估): 대전자구비행소적탐색성고찰(对电子口碑行销的探索性考察) (Assessing the Damage: An Exploratory Examination of Electronic Word of Mouth)

  • Funches, Venessa Martin;Foxx, William;Park, Eun-Joo;Kim, Eun-Young
    • 마케팅과학연구
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    • 제20권2호
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    • pp.188-198
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    • 2010
  • 此研究旨在考察负口碑(即NWOM)对在线行销的影响, 着重分析服务失败的描述以及通信服务商的意向是如何影响消费者对企业竞争力的评估, 对企业的态度, 以及积极的口碑行销和行为意向. 对通信说服力的研究着重于 "谁说了什么; 对谁;通过何渠道;有何影响(Chiu 2007)". 在此我们研究了电子网络发布, 尤其是 "什么" 的两个方面: 通信服务失败的等级以及个人发布的知觉意向. 电子负口碑看似正在毁掉产品或企业的声誉, 这也就不难理解为什么人们总对它带有偏见, 认为其不可靠. 根据归因理论, 人们总会寻求事件的原因, 尤其是那些消极的意外的事件(Weiner 2006). Hennig-Thurau和Walsh (2003)提出 "既然读者的知识和对在线信息的作者信任度都很有限, 可以把电子口碑当做是表达-行为关系的有效调节. 此据此我们提出以下假设: 假设1. 在衡量(a)企业竞争力, (b)人们对企业的态度, (c)积极的口碑, 以及(d)行为意向时, 面临高等级服务失败电子负口碑的对象得分低于面临低等级服务失败电子负口碑的对象. 假设2. 在衡量(a)企业竞争力, (b)人们对企业的态度, (c)积极的口碑, 以及(d)行为意向时, 面临警告意向电子负口碑的对象得分低于面临报复意向电子负口碑的对象假设3. 在电子负口碑中, 服务失败的等级和知觉意向互相影响, 因此在衡量(a)企业竞争力, (b)人们对企业的态度, (c)积极的口碑, 以及(d)行为意向时, 警告意向的电子负口碑的平均反应值大于报复意向的电子负口碑. 主要研究包括一个2 (服务失败的严重性) x 2(警告意向VS报复意向的负口碑)的析因实验. 将通过模拟的在线网络发布信息刺激在线对象. 这一方案描述的服务失败是在传统的零售机构不接受礼物卡, 通过一家在线的研究公司从全国抽样. 共有113个对象参与此研究, 共分析了104份调查问卷. 研究对象认为该方案很现实, 92.3%对此反应强烈. 方案的运作相当令人满意, 所有的措施都经预先的测试验证, 各个项目也经分析证实可靠并有效. 多变量方差分析结果显示多变量间无明显的互相影响, 因此我们只研究主要影响-后倾向和服务失败的严重性. 后倾向主要影响对企业的态度, 积极的口碑和行为意向. 服务失败的严重性主要影响4个因变量: 企业的竞争力, 对企业的态度, 积极的口碑和行为意向. 需特别指出的是, 当电子负口碑描述为严重的服务失败时, 企业的竞争力低于电子负口碑描述为较轻的服务失败时. 当电子负口碑描述为严重的服务失败时, 对企业的态度差于电子负口碑描述为较轻的服务失败时. 当电子负口碑描述为严重的服务失败时, 企业的口碑差于电子负口碑描述为较轻的服务失败时. 当电子负口碑描述为严重的服务失败时, 行为意向低于电子负口碑描述为较轻的服务失败时. 因此, 假设1中的abcd都得到了支持. 另外, 衡量对企业的态度时, 警告意向的电子负口碑得分低于报复意向的电子负口碑. 衡量企业的口碑时, 警告意向的电子负口碑得分低于报复意向的电子负口碑. 衡量行为意向时, 警告意向的电子负口碑得分低于报复意向的电子负口碑. 因此与假设2中的a项不符, 尽管结果指向的是假设方向. 除此之外, 在假设的三个变量中, 后倾向对服务失败的严重性无明显的多变量或单变量影响. 因此, 假设3被推翻. 此研究有研究和管理的双重蕴涵, 如之前的研究一样, 此研究结果证实了服务失败的严重性影响消费者知觉, 态度, 积极的口碑以及行为意向(Weun et al. 2004). 关于进一步的相关性, 在线内容证实了该反应, 这意味着企业需要努力进行服务补救. 至于电子负口碑的知觉意向, 如之前的研究一样, 此研究结果意味着读者对原始资料的意向影响其对知觉, 态度, 积极口碑和行为意向的作用大小. 对管理者的蕴涵在于, 当消费者发现在线交流可靠且有影响力时, 不是所有的交流都同等重要. 电子口碑的好处在于它可以监测潜在的问题并提供纠正的可能性, 即使有潜在的危害.