• Korean Institute of Interior Design Journal
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• v.19 no.3
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• pp.260-268
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• 2010

At a passenger terminal which is a core facility of a large-scale airport, users are not easy to recognize its space and to approach each facility by composition of large-scale space not recognized at a glance and arrangement of complicated functional space. Such a passenger terminal should be designed by putting a focus on functionality, safety and convenience since diverse passengers use it. At a passenger terminal, a lot of passengers' circulation followed by diverse purpose appear. Therefore, it needs a lot of functional space and space to satisfy passengers' demands. When circulation is planed, it should be designed by a systematic standard. The study was carried out on the basis of international airports, considering features and functions of airport circulation system. In kind of circulation in passenger terminal of an airport, there are user's circulation (passenger's circulation, employee's circulation and service circulation) and baggage circulation. The study examined passenger's circulation which was a major circulation of passenger terminal out of user's circulation. The study examined elements which had an effect on circulation system at a large-scale airport passenger terminal and basic data for an efficient circulation system standard of passenger terminal through case analysis of passenger terminal circulation systems at international airports.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.2
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• pp.77-82
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• 2017

Currently the international flight passenger visit at Incheon International Airport increased 12.4% compared to January 2017. Such increase affects on the congestion of an airport and the security check is one of the most congested area. There is a prejudice that airport security is not related to the airport service and is only a type of control that limits the quality of service. However, considering the huge impact that airport security agents have on passenger move within the airport, trustworthy, fast and kind service at airport security check is one of the most important part of airport service quality improvement. This research is an importance performance analysis of Incheon International Airport security service passenger satisfaction and its significance using IPA method. This research will contribute to the improvement of airport operation and service quality, by proving the relation between airport security and service.

• The Journal of Industrial Distribution & Business
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• v.15 no.1
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• pp.1-8
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• 2024

Purpose: The purpose is to investigate the types of communication between aviation industry workers and passengers according to environmental changes following the COVID-19 pandemic. This study analyzes the impact of verbal and non-verbal communication styles of airport staff, especially those working at airline check-in counters, on passenger satisfaction. Research Design: The research design focuses on the impact of verbal communication styles and non-verbal communication factors of airline check-in counter staff, who represent the initial point of contact with passengers among airport staff, on passenger satisfaction. The survey period for sample collection was from July 1 to July 30, 2023, and the study was conducted targeting passengers boarding aircraft through Incheon Airport and Gimpo Airport. Result: First, it is important for airport staff to recognize all passengers, especially corporate customers, as corporate customers rather than simply as individuals boarding an airplane. Second, as the importance of non-verbal expressions increases due to the impact of COVID-19, physical and verbal responses are necessary. Third, it is important to check which language the passenger understands. Conclusions: Since communication through nonverbal expressions has become more important since COVID-19, airport employees need to recognize the importance of nonverbal communication. This awareness can serve as a foundation for building trust between airport staff and passengers.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.3
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• pp.89-100
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• 2017

In order for the international aviation community to efficiently and safely manage the gradual increase of air passenger demand, direction suggestions of airport traffic prediction based on future airport capacity requirements, airport design and infrastructure establishment is utilized by airport traffic data that is m comparable internationally. It is a global trend to pursue more efficient airport operating system structure to accept air passenger demand through more realistic comparable data in order to escape from the structure of reckless airport establishment and infrastructure composition based on passenger demand predictions referring to simple statistical data that has existed in the past. This study aimed to seek effective operational measures for the New Jeju airport scheduled to be opened in 2025 by time-series analysis. This study also analysed airport operation strategies, air traffic distribution strategies, cargo volume increase rates and its effectiveness of airports adopting the multi-airport system that have similar operational practices and geographical conditions. This study sought the most appropriate multi airport system application measures for New Jeju airport to promote efficiency and international competitiveness.

• Journal of Korean Society of Transportation
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• v.21 no.4
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• pp.17-27
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• 2003

In general, an airport access system has influenced on airport terminal operation. The congestion and delay in service facilities at an airport are definitely depended on the patterns of passenger arrival behavior and time spent in a terminal. Therefore, it is necessary to analyze the passenger arrival behavior at an airport to improve the operations at passenger terminal. Passenger arrival patterns to an airport are mainly depended on factors such as the length of access time. reliability of access time. and provision of transport modes, etc. The focus of this paper is to estimate the relationship between the length of access time and passenger's total time spent to board aeroplane. For this, passenger surveys were conducted at the Gimpo International Airport for a large airport and Sacheon Airport for a small size airport. The mathematical relationship between arrival time at an airport prior to the scheduled time of departure(STD) and access time spent was then estimated. It is considered that the results of this study can be used to reduce congestion and delays, thereby to improve the efficiency of the passenger services at the airports.

• Journal of Korean Society of Transportation
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• v.35 no.5
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• pp.434-446
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• 2017

This study was carried out to suggest new indicators to be used at airports. Generally, passengers and cargo will be handled at the airport, and the airport will achieve revenues through them. However, all airports can not have the same distribution of passenger and cargo throughput. When comparing and analyzing several airports, a uniform result can be expected only if a unit airport throughput indicator is applied. The 'Work Load Unit' is an indicator that integrates passengers and cargo into one, and assumes that the value of one passenger is equivalent to the cargo volume of 100kg. The existing WLU was set up based on the experience at the airport rather than being established through reasonable grounds or analysis, so there was a lot of controversy. The purpose of this study is to overcome these limitations and to suggest new index. In this study, we applied a method to compare the relative value of cargo and passenger to airport revenue. In order to analyze cargo value and passenger value, airport revenues are classified into aircraft operation related revenues, passenger handling related revenues, and commercial revenues. A total of 50 airports were selected, including 14 airports in Asia, 18 airports in Europe and 18 airports in North America. According to the final analysis results, it is concluded that the cargo is equivalent to 280kg of cargo based on the contribution of one passenger averagely. This is higher than the value of 100Kg cargo per passenger.

• Journal of Korean Institute of Industrial Engineers
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• v.39 no.2
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• pp.129-134
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• 2013

The airport processes are restricted by some limits of performance objects as size of airport, ability of human resources, capacity of facilities and operational rules. These limitations make passenger handling difficult when passenger numbers increase. In order to solve this problem, we modeled the airport process and analyzed departure passenger arrival, scheduled security manpower under specific customer service level maintenance with mixed integer programming and validate the efficiency with simulation with adapting smart airport framework. We concluded that the airport management with information techniques can reduce waiting time within security and immigration process.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.15 no.4
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• pp.117-130
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• 2007

Incheon International Airport has handled 3,054,485 transfer passengers (11.9% transfer rate) and 950,441 transfer cargo(44.2% transfer rate)recorded in 2005. Comparing to 30-40% transfer passenger rate which are competition hub airports in northeast Asia, transfer passenger rate of Incheon International Airport is lower. Above all, We think that Minimum Connecting Time(MCT) which is relating factors with transfer rate need to be monitored to make up for the weak points in the current Incheon internationalairport system. Minimum Connecting Time is defined the legally minimum time necessary to change planes at a given airport. and Transfers represent 35% of the total passenger volume at Vienna International Airport in Europe, which underscores our function as a major international hub. Vienna is rated priority in reservation systems because of our excellent minimum connecting time, and that increases the sale of tickets through our airport. In 2004 the total number of transfer passengers rose 18% to 5,089,624. Short routes, a one roof concept and an outstanding logistics system make Vienna an ideal airport for transfers. This transfer-friendly one roof concept will also form the basis for the new VlE-Skylink Terminal. In case of Japan, Star Alliance has also implemented its so called "Move under one roof"concept at the new Centrair airport. All member carriers are located in the same part of the termina1, sharing check-in counters and ticketing facilities. Star Alliance member carriers can now offer customersa reduced average minimum connecting time of one hour, for transfers between international and domestic. The research purpose of the Study on the Enhancement for Minimum Connecting Time of Incheon International Airport is to increase transfer rate of passenger and cargo of Incheon International Airport at Northeast Asia through this paper.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.23 no.2
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• pp.40-50
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• 2015

This study deals with transfer passengers in hub airports. The research objective is to derive measures for transfer passenger quantity enhancement at Incheon International Airport by applying Analytic Hierarchy Process. In pursuing the above objective, this study conducted a survey to evaluate various selection criteria for choosing transfer airports and ranked attributes in weight order with Analytic Hierarchy Process. Furthermore, based on the trend analysis of Incheon International Airport's transfer passenger movement, this paper analysed main transit routes of Incheon International Airports against competitor airports among the region. The main result found from the study is flight frequency, ticket price and connecting hour were the most important 3 factors when people choose transit airports. Therefore, it is recommended government, airport authority and airlines to cooperate closely to meet the transfer passengers' needs on frequency, price and transit hour of flights.

• Journal of Korea Society of Digital Industry and Information Management
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• v.5 no.3
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• pp.201-213
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• 2009

An Airport is important space and even stands for the country because diverse people from other countries use a variety of facilities in the gateway to the country. Therefore, It is urgent for those people to increase efficiency and convenience of its usage. But we have a problem with process of passenger and this paper with the object of finding the solution in case study. This paper focus on information system, especially Intelligent Airport Information System to streamline process of passenger. There are a few of countries adopted this system in process. Therefore, IIAC(Incheon International Airport Corporation) establishing u-Information HUB System. It is unique and differential characteristics to Facilitation and increase passenger's satisfaction. u-Information HUB system unified stakeholder's process of Facilitation in Air Traffic Sides. u-Information HUB system gets the highest state of efficiency to Facilitation. This Paper is attempt to find new effort