• The Journal of the Korea Contents Association
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• v.21 no.8
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• pp.388-402
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• 2021

This study utilizes the theoretical framework of Extended Technology Acceptance Model to understand the governmental factors that affect the people's intention to use AI services. With the result of the analysis, as the expected impact of AI on fields related to effectiveness and accountability becomes higher, the intention of using AI service also got higher. In addition, the easier usability of e-government, the more active disclosure of their personal information, and the higher expectations for a hyper-connected society, their intention to use AI services became higher as well.

• Proceedings of the Korean Information Science Society Conference
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• 2003.10c
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• pp.82-84
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• 2003

본 논문에서는 최근의 웹 서비스 표준 및 기술의 정비를 활용하면서 인터넷 환경에서 기업내, 외 응용 프로그램 통합 요청에 부합하는 eAI 프레임웍을 워크플로우 시스템과 연계시켜 고안하고 설계한다. 제시된 eAI 프레임웍은 eAI 플랫폼, 어댑터. 데이터 브로커, 워크플로우 시스템 등 4개의 소프트웨어 모듈을 포함하며 논문에서는 각각의 모듈이 소개된다. 고안된 eAI 프레임웍에서는 eAI 플랫폼을 구성하는 웹 서비스 게이트웨이를 매개로 방화벽을 뛰어넘으면서 다양한 프로토콜로 외부 응용 프로그램과 연동할 수 있으며 MSH(Message Service Handler)를 통하여 기존의 응용 프로그램 들과도 손쉽게 연결될 수 있다.

• Journal of the Society of Disaster Information
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• v.19 no.2
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• pp.432-438
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• 2023

Purpose: The purpose of this study is to enable users to conveniently report risks by automatically classifying risk categories in real time using AI for images reported in the life safety prevention service app. Method: Through a system consisting of a life safety prevention service platform, life safety prevention service app, AI model serving server and sftp server interconnected through the Internet, the reported life safety images are automatically classified in real time, and the AI model used at this time An AI learning algorithm for generation was also developed. Result: Images can be automatically classified by AI processing in real time, making it easier for reporters to report matters related to life safety.Conclusion: The AI image automatic classification system presented in this paper automatically classifies reported images in real time with a classification accuracy of over 90%, enabling reporters to easily report images related to life safety. It is necessary to develop faster and more accurate AI models and improve system processing capacity.

• Information Systems Review
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• v.23 no.3
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• pp.77-96
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• 2021

This research investigates the pivotal role of AI-enabled technologies in vitalizing the local economy. Collaborating with a leading search engine company, we examine the direct and indirect of an AI-based location search service on the success of sampled 7,035 local restaurants in Gangnam area in Seoul. We find that increased use of AI-enabled search and recommendation services significantly improved the selections of previously less-discovered or less-popular restaurants by users, and it also enhanced the stores' overall conversion rates. The main research findings have contributions to extant literature in theorizing the value of AI applications in local economy and have managerial implications for search businesses and local stores by recommending strategic use of AI applications in their businesses that are effective in highly competitive markets.

• Broadcasting and Media Magazine
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• v.28 no.2
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• pp.33-42
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• 2023

AI 분야는 기존 분석적(Analytical) AI에서 점차 자가학습을 통한 새로운 디지털 이미지, 영상, 음성, 텍스트, 코드 등을 만드는 Generative AI로 너무 빠르게 진화하고 Generative AI 영역을 두고 세계 각 기업들이 비즈니스의 우위를 선점하기 위해 개발 속도에 열을 올리고 있다. 이미 Generative AI는 다양한 부분에서 활용되고 있는데 음악, 문학, 미디어 등 새로운 창작물을 생성할 뿐만 아니라 향후 지식경제의 생산성을 획기적으로 향상시킬 것이다. 이런 Generative AI가 AI 휴먼 서비스 발전에 어떠한 영향을 미치는지에 대해 논하고자 한다.

• Knowledge Management Research
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• v.24 no.4
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• pp.153-176
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• 2023

Generative AI, especially conversational AI like ChatGPT, has recently gained traction as a technological alternative for automating customer service. However, there is still a lack of research on whether current generative AI technologies can effectively replace traditional human managers in customer service automation, and whether they are advantageous in some situations and disadvantageous in others, depending on the conditions and environment. To answer the question, "Can generative AI replace human managers in customer service activities?", this study conducted experiments and surveys on customer online reviews of a food delivery platform. We applied the perspective of the elaboration likelihood model to generate hypotheses about whether there is a difference between positive and negative online reviews, and analyzed whether the hypotheses were supported. The analysis results indicate that for positive reviews, generative AI can effectively replace human managers. However, for negative reviews, complete replacement is challenging, and human managerial intervention is considered more desirable. The results of this study can provide valuable practical insights for organizations looking to automate customer service using generative AI.

• Journal of Internet Computing and Services
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• v.25 no.4
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• pp.109-119
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• 2024

This study aims to contribute to the initial research on on-device AI in an environment where generative AI-based services on mobile and other on-device platforms are increasing. To derive success strategies for generative AI-based chatbot services in a mobile environment, over 200,000 actual user experience review data collected from the Google Play Store were analyzed using the LDA topic modeling technique. Interpreting the derived topics based on the Information System Success Model (ISSM), the topics such as tutoring, limitation of response, and hallucination and outdated informaiton were linked to information quality; multimodal service, quality of response, and issues of device interoperability were linked to system quality; inter-device compatibility, utility of the service, quality of premium services, and challenges in account were linked to service quality; and finally, creative collaboration was linked to net benefits. Humanization of generative AI emerged as a new experience factor not explained by the existing model. By explaining specific positive and negative experience dimensions from the user's perspective based on theory, this study suggests directions for future related research and provides strategic insights for companies to improve and supplement their services for successful business operations.

• Journal of Information Technology Services
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• v.20 no.5
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• pp.43-54
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• 2021

Currently, citizens' expectations and concerns on utilizing artificial intelligence (AI) technologies in the public sector are widening with the rapid digital transformation. Furthermore the level of global acceptance on the AI and other intelligent digital technologies is augmenting with the needs of non-face-to-face types of public services more than ever due to the unforeseen and unpredictable pandemic, COVID-19. Thus, this study intended to empirically examine what policy directions for the public should be considered to provide well-designed services as well as to promote the evidence-based public policies in terms of Al speaker technology as a non-contact smart city service. Based on the survey of senior citizens' perceptions on AI (AI Speaker technology), this study conducted structure equation modeling analyses to identify whether technology acceptance models on to the varied dependent variables such as actual use, perception, attitude, and brand royalty. The Results of the empirical analyses showed that AI increased the positive level of citizens' perception, attitude and brand royalty on non-contact public services (smart city services) which are becoming more crucial for developing AI oriented government and providing intelligent public services effectively. In addition, theoretical and practical implications are discussed for understanding the changes of public service in the post-corona.

• Knowledge Management Research
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• v.25 no.3
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• pp.47-71
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• 2024

AI-driven news recommendation systems are widely used today, providing personalized news consumption experiences. However, there are significant concerns that these systems might increase users' information bias by mainly showing information from limited perspectives. This lack of diverse information access can prevent users from forming well-rounded viewpoints on specific issues, leading to social problems like Filter bubbles or Echo chambers. These issues can deepen social divides and information inequality. This study aims to explore how AI-based news recommendation services affect users' perceived information bias and to create a foundation for ethical principles in AI services. Specifically, the study looks at the impact of ethical principles like accountability, the right to explanation, the right to choose, and privacy protection on users' perceptions of information bias in AI news systems. The findings emphasize the need for AI service providers to strengthen ethical standards to improve service quality and build user trust for long-term use. By identifying which ethical principles should be prioritized in the design and implementation of AI services, this study aims to help develop corporate ethical frameworks, internal policies, and national AI ethics guidelines.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2017.05a
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• pp.645-645
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• 2017

이른바 제4차 산업혁명시대에 즈음하여 산업 기술간 융합과 함께 IOT, AI등 첨단 하이테크 제품, 서비스의 수요가 더욱 증가되는 추세이다. 현재의 스마트세대는 1인 가구가 증가 추세이며 나 홀로족인 혼술, 혼밥 등 솔로 마케팅 연구가 많이 진행 되어 지고 있다. 본 연구는 이에 발맞추어 스마트세대를 대상으로 이성적, 감성적 커뮤니케이션과 구매자의 개인적 특성을 중심으로 AI기반 음성인식 서비스의 구매의도 영향을 알아보고자 한다.