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http://dx.doi.org/10.5392/JKCA.2021.21.08.388

Analysis of the Public's Intention to Use the Government's Artificial Intelligence (AI)-based Services: Focusing on Public Values and Extended Technology Acceptance Model  

Han, MyungSeong (연세대학교 행정학과)
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Abstract
This study utilizes the theoretical framework of Extended Technology Acceptance Model to understand the governmental factors that affect the people's intention to use AI services. With the result of the analysis, as the expected impact of AI on fields related to effectiveness and accountability becomes higher, the intention of using AI service also got higher. In addition, the easier usability of e-government, the more active disclosure of their personal information, and the higher expectations for a hyper-connected society, their intention to use AI services became higher as well.
Keywords
Artificial Intelligence; Public Service; Public Management; Extended Technology Acceptance Model;
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