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The Impact of Service Quality on Customer Satisfaction, Service Value, and Store Loyalty in a University-Based Convenience Store

  • Kim, Jong-Lak;Lee, Young-Chul;Han, Sang-Ho;Lim, Su-Ji
    • Journal of Distribution Science
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    • v.11 no.5
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    • pp.5-15
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    • 2013
  • Purpose - The purpose of this study is to investigate the impact of the service quality of a university-based convenience store on consumer satisfaction, service value, and customer loyalty. Research design, data, and methodology - The questionnaire was developed by using the modified and supplementary questions based on the KD-SQS model. We used the SPSS/PC 18.0 and AMOS 18.0 statistical packages to analyze the results. For validating the research hypothesis and the structural relationship of the research model, path analysis was used. Results - The overall results of this study are as follows. We found that benefits, promotion, and convenience had a significant impact on two variables: customer satisfaction and service value. Conclusions - The basic benefits, promotions, and convenient facilities in the university-based convenience store have already received favorable reviews. Therefore, for improving customer satisfaction, it is important to improve the reliability of service, quality of human interaction, and customer service.

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A Study on Behavioral Factors for the Safety of Ambulance Driving by Coefficiecial Structural Analysis - focus on Gwangju Metropolitan City- (일부지역의 구급차 안전사고에 영향을 주는 요인 분석)

  • Jo, Jean-Man;Oh, Yong-Gyo;Kim, Jung-Hyun
    • The Korean Journal of Emergency Medical Services
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    • v.6 no.1
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    • pp.199-207
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    • 2002
  • This is a study to evaluate the effects of the safety of ambulance driving and the occurrence of ambulance traffic accidents and to provide basic information for the description of various factors to reduce the ambulance traffic accidents. The major instruments of this study were Korean Self-Analysis Driver Opinionnaire. Questionnaire contains 8 items which measure driver's opinions or attitudees: driving courtesy, emotion, traffic law, speed, vehicle condition, the use of drugs, high-risk behavior, human factor. To take the analysis of data, the total of 187 drivers were investigated ambulance drivers in Gwangju Metropolitan City from 2002. 1. September to 2002. 20. September. The data were analyzed by the path analysis SPSS program. The result are as follows : 1. There was desirable attitude group(58.4%) and undesirable attitude group(41.7%) on safety ambulance driving. 2. It have suggested that rist factors of ambulance traffic accident much affected with emotion and speed control on safety ambulance driving(Y(Accident) = -2.00 + 0.6 X1(Emotion Control) + 0.4 $X_2$(Speed control) + E). 3. Almost 92.1% of respondents have agreed to necessity of emergency medical technics for ambulance drivers.

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The Influence of Parenting Attitudes on Adolescents' School Adjustment : Mediating Effects of Ego Resilience and Care (부모양육태도가 청소년의 학교적응에 미치는 영향 : 자아탄력성과 배려심의 매개효과)

  • Noh, Miwha;Heo, MiJeong;Choi, Youn Shil
    • Journal of Families and Better Life
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    • v.33 no.2
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    • pp.119-134
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    • 2015
  • The purpose of the study is to explore how parenting attitudes, ego resilience, and care affects adolescents' adjustment to school so as to provide a necessary basic guideline needed to seek various intervention methods. To achieve this end, the study referred to the 2014 Annual Report of the Korean Children and Youth Panel Survey. By using both SPSS 19.0 and AMOS 19.0, the study yielded the following results. First, the study showed that parenting attitudes, ego resilience, care, and school adjustment all have a positive correlation. Second, by conducting path analysis in order to verify the mediating effect of ego resilience and care with regards to the relationship between parenting attitudes and school adjustment, the direct influence that parenting attitudes had on school adaptation was shown to be relevant. Third, adolescents' ego resilience and care have a partial mediating effect on the relationship between parenting attitudes and school adaptation. Therefore, together with intervention in actual school settings, assessing various factors that would aid the recovery of adolescents' characters and pursuing a positive reinforcement of character by finding protective factors would enable this study to be used as a basic guideline that would prevent adolescents' maladjustment to school and social deviance as well as aid the growth of their characters.

Effect of Multicultural Adolescents' Physical Satisfaction on Academic Adjustment : Mediating Effect of Self-esteem and Peer Relationship (다문화 청소년의 신체만족도가 학업적응에 미치는 영향 : 자아존중감과 친구관계의 매개효과)

  • Yu, Ji-Hu;Ko, Jeong-Hoon
    • Journal of Convergence for Information Technology
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    • v.11 no.10
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    • pp.314-321
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    • 2021
  • This study analyzed the mediating effects of self-esteem and peer relationship in the effects between physical satisfaction and academic adaptation of multicultural youth. The subjects of the study were 1,064 first-year high school students at the time of the survey using the 8th Multicultural Youth Panel (MAPS) data. For data analysis, descriptive statistics, correlations, and path analysis of measurement variables were carried out using SPSS 25.0. According to the analysis, first, multicultural youth's body satisfaction has a positive effect on academic adaptation, and second, self-esteem is completely mediated in the relationship between body satisfaction and academic adaptation. Third, the relationship between multicultural youth's body satisfaction and academic adaptation has been partially mediated. The results will be used to develop basic data and programs to support healthy growth of multicultural youth. These results can be used to develop basic data and programs to devise support measures for healthy growth of multicultural youth.

The Relationship Between Job Stress and Teaching Flow of Early Childhood Teachers : The Mediating Effect of Early Childhood Teachers' Resilience (유아교사의 직무스트레스와 교수몰입의 관계 : 내적·외적 회복탄력성의 매개효과)

  • Kim, Sung Hee;Ahn, Hyo Jin
    • Journal of Families and Better Life
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    • v.34 no.4
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    • pp.37-49
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    • 2016
  • The purpose of this study was to examine the mediating effect of inner resilience and external resilience on the relationship between the job stress of early childhood education teachers and their teaching flow. Data were collected through questionnaires from 221 early childhood Korean teachers in the InCheon area. The instruments used in this study were the Kindergarten Teachers' Job Stress Scale, Early Childhood Teachers' Resilience Scale, and Teaching Flow Scale. The data were analyzed by Pearson's correlation analysis, multiple regression analysis, and Baron and Kenny's method. It was adapted to SPSS ver. 18.0 for Windows. This study followed a mediated effect model. First, there was a negative correlation between the job stress and teaching flow. There was a positive correlation between the teaching flow and the resilience. Secondly, there was a negative correlation with job stress and teaching flow in path model 1. In path model 2, there was a positive correlation with resilience and teaching flow. Teaching flow was statistically and significantly influenced by resilience. Thirdly, there was the mediating effect of inner resilience and external resilience on the relationship between the job stress of early childhood education teachers and their teaching flow. These results can be used as the basic data for the improvement of early childhood education teachers' teaching flow in the future.

Survival Rate of Cancer Patients of National Merit (국가유공자 암환자의 생존율)

  • Park, Un-Je
    • Health Policy and Management
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    • v.31 no.1
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    • pp.35-45
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    • 2021
  • Background: As a descriptive study targeting 2,068 cancer patients as men of national merit in 2013, this study aims to provide the basic data for systematizing the early diagnosis and treatment of cancer by comparatively analyzing the 5-year survival rate. Methods: This study researched the survival of cancer patients through Electronic Medical Record and Patriots-Veterans Qualification Program, targeting 2,068 newly-diagnosed cancer patients verified in five veterans hospitals and consigned management system. This study verified differences between general characteristics of cancer patients as men of national merit and analyzed their survival rate. Results: The cancer patients as men of national merit were super-aged as their average age was 72.5. In the analysis of general characteristics of five major prevalent cancers, there were statistically significant differences according to age, region, cancer diagnostic path, differentiation, diagnostic method, treatment method, SEER stage, and survival period, except for the types of the man of national merit (p<0.001). The whole survival rate of cancer patients as men of national merit was 50%. The 5-year survival rates of predisposing cancers were shown as prostate cancer (79%), colorectal cancer (64%), gastric cancer (57%), liver cancer (32%), and lung cancer (12%). In the cancer diagnostic path, all the predisposing cancers showed the highest survival rate in medical examination. In the treatment method, the surgery showed the highest survival rate. The cancer patients as men of national merit showed a lower survival rate than the general cancer patients of Korea. Conclusion: It would be needed to guarantee the honorable and happy life through health recovery as special treatment of contribution and sacrifice of super-aged men of national merit by increasing the cancer survival rates through regular checkup, early diagnosis, and high-quality treatment system that could have important effects on the survival rate according to the occurrence of cancers.

Development of Mortality Model of Severity-Adjustment Method of AMI Patients (급성심근경색증 환자 중증도 보정 사망 모형 개발)

  • Lim, Ji-Hye;Nam, Mun-Hee
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.13 no.6
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    • pp.2672-2679
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    • 2012
  • The study was done to provide basic data of medical quality evaluation after developing the comorbidity disease mortality measurement modeled on the severity-adjustment method of AMI. This study analyzed 699,701 cases of Hospital Discharge Injury Data of 2005 and 2008, provided by the Korea Centers for Disease Control and Prevention. We used logistic regression to compare the risk-adjustment model of the Charlson Comorbidity Index with the predictability and compatibility of our severity score model that is newly developed for calibration. The models severity method included age, sex, hospitalization path, PCI presence, CABG, and 12 variables of the comorbidity disease. Predictability of the newly developed severity models, which has statistical C level of 0.796(95%CI=0.771-0.821) is higher than Charlson Comorbidity Index. This proves that there are differences of mortality, prevalence rate by method of mortality model calibration. In the future, this study outcome should be utilized more to achieve an improvement of medical quality evaluation, and also models will be developed that are considered for clinical significance and statistical compatibility.

Structural Relations of Convenience-Processed Food Purchasing Attitude and Selection Attribute according to Housewives' Stress - Focus on Housewives in Seoul and Gyeonggi Areas - (전업주부 스트레스에 따른 가공편의식품 구매태도 및 선택속성의 구조적 관계 - 서울, 경기지역 주부를 대상으로 -)

  • Kim, Nanhee;Park, Young Il;Joo, Nami
    • Journal of the Korean Dietetic Association
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    • v.25 no.4
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    • pp.257-268
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    • 2019
  • This study provides basic data on how stress impacts the processed convenience foods purchase attitudes and the selection attributes of housewives. The stress consists of 3 factors, which were housework stress, family relation stress and economic stress. The processed convenience food purchase attitude consisted of 2 factors, which were peripheral influence purchase and conviction purchase. The processed convenience food selection attribute consisted of 4 factors, which were quality, convenience, packaging and price. Factor loading confirmation and reliability test were conducted, and the reliability was confirmed with Cronbach's alpha coefficients for all the factors exceeding 0.5. The high stress levels showed significantly high stress factors of housework, family relations and economic stress (P<0.001). The high stress group was shown to make purchases by recognizing peripheral influences (P<0.01). When the selection properties of processed convenience foods depending on different stress levels were examined, it was revealed that among the three groups, the low stress group least considered the price aspect (P<0.01). After deducting the factors, AMOS (Analysis of Moment Structure) was used to conduct the confirmatory factor analysis for verifying validity. The structural equation model was used to determine the path coefficient. From the processed convenience foods purchase attitude, the peripheral influence purchase had significantly positive (+) effects on convenience (P<0.05). Also, conviction purchase was shown to have significantly positive (+) effects on quality (P<0.05). Housework and family relation stress were shown to have negative (-) effects on processed convenience foods selection attribute, and economic stress was shown to have positive (+) effects, although no significant relationships were revealed.

A Study on the Characteristics of Stream Flow Path and Water System Distribution in Gugok Garden, Korea (한국 구곡원림(九曲園林)의 하천 유로 및 수계별 분포 특성)

  • Rho, Jae-Hyun;Choi, Young-Hyun
    • Journal of the Korean Institute of Traditional Landscape Architecture
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    • v.39 no.4
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    • pp.50-65
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    • 2021
  • In this study, the water flow system by measuring the flow-way type and distance of flow path that composes the Gugok through literature survey, field survey, and map work on Gugok gardens in Korea whose existence has been confirmed, while investigating and analyzing watersheds, river orders, and river grades. It was intended to reveal the watershed distribution and stream morphological characteristics of the Gugok gardens and to use them as basic data for future enjoyment and conservation of the Gugok gardens. The conclusion of the study is as follows. First, Of the 93 Gugok gardens that have been confirmed to exist, it was found that 11 places(11.8%) were found to have a descending(top-down) type of Gugok that develops while descending along a stream. Second, As a result of analysis of the length of the flow path for each valley, Okryudonggugok(玉流洞九曲, Namsan-gugok) in Gimcheon, Gyeongsangbuk-do was found to have the shortest length of 0.44km among the surveyed valleys, while the flow distance of Muheulgugok(武屹九曲) located in Seongju-gun and Gimcheon-si, Gyeongsangbuk-do was 31.1km, showing the longest flowing distance. The average flow path length of the Gugok Garden in Korea was 6.24km, and the standard deviation was 4.63km, indicating that the deviation between the 'curved type'e and the 'valley type' was severe. In addition, 14(15.1%) Gugok gardens were found to be partially submerged due to dam construction. Third, As a result of analyzing the waters area where Gugok garden is located, the number of Nakdong river basins was much higher at 52 sites(55.9%), followed by the Hangang river basin at 27 sites(28.7%), the Geum river basin at 9 sites(9.7%), and the Yeongsan river and Seomjin river basins at 5(5.4%). Fourth, All Gugok gardens located in the Han river region were classified as the Han river system, and the Gugok garden located on the Nakdong river was classified as the main Nakdong river system, except for 7 places including 5 places in the Nakdong Gangnam Sea water system and 2 places in the Nakdong Gangdong sea water system. As a result of synthesizing the river order of the flow path where Gugok garden is located, Gugok, which uses the main stream as the base of Gugok, is 3 places in the Hangang water system, 5 places in the Nakdong river system, 2 places in the Geumgang water system, and 1 place in the Yeongsangam/Seomjin river system. A total of 11 locations(11.5%) were found, including 36 locations(38.2%) in the first branch, 29 locations(31.2%) in the second branch, and 16 locations(17.0%) in the third branch. And Gugok garden, located on the 4th tributary, was found to be Taehwa Five-gok(太華五曲) set in Yonghwacheon Stream in Cheorwon in the Han river system, and Hoenggyegok(橫溪九曲) in Yeongcheon Hoenggye Stream in the Nakdong river system. Fifth, As a result of the river grade analysis of the rivers located in the Gugok garden Forest, the grades of the rivers located in the Gugok garden were 13 national rivers(14.0%), 7 local first-class rivers(7.5%), and 74 local second-class rivers(78.5%) was shown.

Genetic Variabilities and Path-Coefficients for Agronomic Characters in $F_2$ Populations of Wheat (소맥(小麥)의 $F_2$집단(集團)에 있어서 주요(主要) 농업적(農業的) 질량(形質)의 유전변이(遺傳變異) 및 경로계수분석(徑路係數分析))

  • Park, Chang Kie;Kim, Yang Choon
    • Current Research on Agriculture and Life Sciences
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    • v.1
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    • pp.27-34
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    • 1983
  • This study was conducted to obtain the basic informations on the selection for the early and high-yielding lines in $F_2$ populations of wheat. Two combinations such as Olmil-Saemil cross and Naphal-Cheonggemil cross and their eight populations were used and genetic parameters of genetic variances and path-coefficients for agronomic traits mainly in $F_2$ populations were analyzed. Genetic coefficient of variability in Olmil-Saemil cross was higher in harvest index, grain number, grain yield and plant height in decreasing order, but in Naphal-Cheonggemil cross harvest index, plant height, and 1,000-grain weight were higher in order. Heading and maturing dates, plant height, and harvest index showed high hertability (0.525-0.808) in both crosses, but very low heritabilities were observed in grain numbers per panicle and yield. In both crosses, genetic advances(%) was higher in heading and maturing stage, but lowest in yield. High genetic advance was obtained in 1,000-grain weight of Naphal-Cheonggemil cross. The highly significant correlations between yield and panicle number, yield and grain number per panicle were obtained, and the highest direct effect on yield was obtained in panicle number followed by grain number per panicle number.

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