• Journal of the Korea Fashion and Costume Design Association
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• v.18 no.3
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• pp.213-228
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• 2016

This study is performed the design and production of the real hotel uniforms around the actual case. The purpose of the study is to research and develop the uniform design which is partially utilized for image integration. After reviewing and making up a theoretical background of general hotel uniforms, we designed I hotel's uniforms based on the uniform design process. Research Scope of uniform design is up to the development of it for practicians who have many opportunities to meet customers directly at front desk, banquet reservation office and restaurant. Based on logo of company C.I.(Corporate Identity) and symbol colors, the concept and an illustration according with I hotel are drawn up. Also design is planed and a real is produced. This like objective design development becomes the basis for building a uniform image suitable for C.I.(Corporate Identity) of hotel I and realizing a positive service. Also this study associated with the company would help the design development of corporate uniform.

• The Journal of the Korea Contents Association
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• v.7 no.9
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• pp.183-193
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• 2007

This paper is investigate the relations on the market orientation, service quality, customer satisfaction and customer loyalty in hotel restaurant. The research findings support that there are significant factors of market orientation between customer satisfaction and customer loyalty in hotel restaurant. That is, if hotel restaurant employees perceive a hotel restaurant to have high market orientation, they will have greater service quality. The greater the customer satisfaction of the hotel restaurant employees, the greater customer loyalty. It implies that hotel restaurant should have a great interest in internal marketing.

• Proceedings of the Korea Information Processing Society Conference
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• 2005.05a
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• pp.615-618
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• 2005

인터넷의 급속한 보급과 사용이 일상화됨에 따라 웹사이트를 이용한 온라인 예약은 이미 다양한 분야(교통시설, 공연티켓예매, 식당예약 등)에서 폭 넓게 이용되고 있다. 본 논문에서는 국내의 특급 호텔 및 특급식당을 운영하는 기업의 온라인 예약 사이트를 중심으로 예약을 직접 수행하는 과정을 통하여 사용자 인터페이스의 평가 및 분석을 실시하고 바람직한 인터넷 예약 사이트의 사용자 인터페이스 설계방법을 제안하는데 목적이 있다. 평가방법으로는 설문 및 모니터링을 통하여 사용성 평가를 실시하였으며 평가결과를 기초로 하여 온라인예약 사이트 구축과 관련한 사용자 인터페이스 설계 시 우선적으로 고려해야 할 사항을 제안하였다.

• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.19-22
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• 2004

6시그마는 현재 전 세계를 강타하고 있는 경영철학이며 그 적용분야가 산업 전 부문에 이르고 있다. 현재까지 국내에서의 6시그마 활동을 보면 대부분 제조업 중심으로 이루어져 왔다. 그러나 실제로 우리나라 산업을 살펴보면 서비스업이 차지하는 비중이 대단히 높으며 그렇기에 충분한 연구가 이루어져야 할 것이다. 이에 본 연구에서는 대표적 서비스 기업인 A호텔에서 진행된 6시그마 프로젝트 중 에너지 비용절감 프로젝트에 관하여 소개하고자 한다.

• Culinary science and hospitality research
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• v.13 no.2
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• pp.174-187
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• 2007

The purpose of this research is to analyse the cause and effect relations among management strategies, performance assessment and management performance in the hotel industry. The research result is as follows. A management strategy of the hotel industry has influence directly on a performance assessment through the non-financial factor, the financial factor and the study evaluation factor. And a financial performance assessment and a non-financial performance assessment have influence directly on the management performance. Total effects on a management performance of the hotel industry were 0.769 in a management strategies and 1.755 in a performance assessment. In comparison in the direct effects, the management strategies do not influence the management performance directly, and management performance is revealed through a performance assessment.

• Proceedings of the Korean Society of Computer Information Conference
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• 2023.01a
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• pp.185-187
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• 2023

본 연구에서는 환대산업 종사원들의 직무 스트레스가 조직시민행동에는 어떤 영향을 미치는지를 분석하였다. 또한 직무스트레스와 조직시민행동사이에서 가족기능이 매개역할을 하는지를 알아보고자 한다. 환대산업 종사원들의 직무 및 역할과 조직시민행동에 관련한 연구들을 살펴보면 환대산업 종사원들은 보다 나은 업무결과를 위하여, 업무 스트레스를 경험하게 되고 이 업무 스트레스는 조식시민행동을 낮게하는 변수로 작용하게 된다. 따라서 본 연구에서는 호텔기업 종사원들의 직무스트레스가 조직시민행동에 어떤 영향관계에 있는지를 실증적으로 분석해보고 그 영향관계에서 가족기능은 어떤 매개역할을 하는지를 알아보고자 한다.

• Industry Promotion Research
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• v.5 no.3
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• pp.31-36
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• 2020

This study explores the determinants of capital structure of the hospitality industry such as hotels, lodging industry and tourism industry using financial data from 2000 to 2019. Several explanatory variables suggested by related theories and past studies were regressed with the dependent variable, debt ratio for the entire sample period, pre-crisis period and post-crisis period and the regression coefficients of the sales expenses, profitability and firm size were found to be statistically significantly negative. Especially the sign of the coefficient of the firm size was opposite to that of the manufacturing industry, which implies the uniqueness of the hospitality industry.

• Korean Institute of Interior Design Journal
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• v.22 no.2
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• pp.48-57
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• 2013

With the environmental changes of the times, consumers expect new experiences and seek hotels with various leisure facilities and sensuous design rather than existing static and conservative ones. In particular, boutique hotels connected to all the aspects of lifestyle including architecture, culture, art and fashion are trying out a variety of designs through collaborations in the ways of enhancing their brand images in the design industry. Design through collaboration between different fields has an infinite possibility of breaking from classicism and creating a new type of space in hotel design. Thus, this study attempts to analyze a few cases of boutique hotels by collaborative design that has recently been vitalized and to seek for a direction by suggesting the methods of utilizing design by collaboration for the hotel industry that will further be expanded in the future. For this purpose, first, the theories of collaboration and boutique hotel will be reviewed and the characteristics will be drawn out based on the examples of boutique hotels to which collaborations have been applied by enterprises and designers. By analyzing and classifying the cases of the domestic and foreign boutique hotels through practical experiences among the hotels recently designed by the collaborations between enterprises and designers based on the basic frame of the five characteristics drawn out: identity, symbolism, temporality, locality and interaction, objective values will be drawn out and data for presenting the future orientation will be built. In the Korean hotel industry that is gradually expanding, boutique hotel designs through the appropriate collaboration between enterprises and designers should be considered for the extensive development of the future hotel industry.

• The Journal of the Korea Contents Association
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• v.14 no.8
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• pp.431-441
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• 2014

In order to maximize customer's satisfaction, high-value service needs to be created by reducing service delivery errors and miscommunications. Employee's job rotation experience will help them to reduce errors and develop their career. The purpose of this study is to examine the effect of job rotation on employability and subjective career satisfaction. The results clarifies the hotel's job rotation system and examine the relationship among job rotation, employability and subjective career satisfaction. Taking samples from full-time workers in hotel, total 370 participants were used in the analysis. The SEM approach was used to analysis the data with AMOS 20.0. The results show that job rotation has a positive influence on employability and subjective career satisfaction. Moreover, employability has a partial mediation effect between job rotation and subjective career satisfaction. Therefore, the study contributes to generate theoretical and practical implications in hospitality industry.

• The monthly packaging world
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• s.188
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• pp.106-120
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• 2008

(사)한국물류협회(회장 서병륜)가 주관하는 '2008 제16회 한국물류대상' 시상식이 지난 달 13일 그랜드인터콘티넨탈호텔 그랜드볼룸에서 개최됐다. 이날 시상식에서 27개의 단체 및 개인 정부 포상이 이뤄졌으며 (주)하이닉스반도체의 남정곤 전무가 석탑산업훈장을, 권혁은 (주)하나로티앤에스 대표와 김정환 한국물류전략연구소 소장이 산업포장을 수상했다. 한국물류대상은 1993년 제정되어 올해로 16번째를 맞고 있는 국내 유일의 물류부문 정부포상이다. 한국물류 대상은 효율적이고 체계적인 물류혁신 노력을 통해 국가경제의 비전과 발전에 기여하고 기업의 물류혁신과 가치창출에 크게 노력한 기업(기관)과 개인을 발굴하여 포상함으로써, 물류의 중요성에 대한 범국민적 인식 확산과 물류혁신 풍토조성을 통한 기업경쟁력 강화와 유통경제 활성화를 도모하는 데 그 취지가 있다. 본 고에서는 2008 물류대상 일부 수상자들의 활약상을 살펴본다.