• Journal of the Korean Society for Aviation and Aeronautics
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• v.26 no.2
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• pp.108-115
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• 2018

This study was undertaken to explore the determinants affecting behavioral intention to adopt airport self-service. Based on the theoretical model incorporating the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Technology Acceptance Model (TAM), in this study, a revised and extended model was proposed in order to better explain Airport Self-service adoption. Moreover, the aim was to determine the mediating effect of hedonic motivation on Airport Self-service adoption. The proposed model was empirically tested using survey data provided by 323 respondents and was analyzed using a multiple regression analysis.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.22 no.3
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• pp.1-7
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• 2014

The base of leisure air activities are consistently expanding and its demand is expected to increase attributed to GDP growth and people's interest in its activity. Utilizing Visual Flight Rule, light sport aircrafts and ultra-light aircrafts are not under the effect of air traffic control center, which resulted in passenger injury due to emergency landing for adverse weather conditions and technical issues after pulling into mountain area, ocean and even urban area. Such events encouraged safety consciousness toward leisure aircraft activities and developing a measure to prevent a recurrence of the accident. This research focuses on suggesting compositive system for preventive safety management system by providing user based Flight information service and operating effective system, necessary for leisure aircraft activities.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.19 no.1
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• pp.74-87
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• 2011

This paper tried to research the relationship among the passenger's satisfaction and expectation of in-flight service quality, overall satisfaction and passenger's Loyalty by emphasizing on two groups of passengers and cabin crews from K-airline to find out which service quality area should be focused on for pursuing premium in-flight service. Such six service quality areas as in-flight equipment, food&beverage, duty-free sales, service ability, service image and specialized service were conceived and survey questions were made based on relevant previous researches. The analysis has used the data of 281 passengers and 336 cabin crews from K-airline. According to the analysis, in physical service factors, passengers perceive satisfaction from duty-free sales contributes to overall service satisfaction. However, cabin crews believed in-flight equipment and food&beverage are important to overall service satisfaction. In human service factors, both groups seemed to agree service ability and service image have a positive impact on overall service satisfaction. Among service satisfaction factors, the customer's satisfaction from cabin crew's service ability(service response, professional knowledge and foreign language skill) is also proven to be directly connected to customer loyalty.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.19 no.1
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• pp.38-48
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• 2011

This paper tried to research a field employee's character, its correlation to service attitude and its impact on service using MBTI characteristics functional indicators, working at airline customer service center. It is proved employees with Sensing Feeing(SF), Intuition Feeling(NF) and Intuition Thinking(NT) have showed lower satisfaction on their duty than employees with Sensing Thinking(ST) have. In analysis of MBTI characteristics' impact on organization-related characteristics, it is also found out employees with Sensing Feeing(SF) and Intuition Feeling(NF) have showed lower trust than employees with Sensing Thinking(ST) have. Considering other controled factors, this paper found that the more job satisfaction employees have, employees with 1 to 5 years of experience on their duty showed more significant service-focused attitude. Moreover, deputy directors or high-ranked people with the higher job satisfaction were seemed to be more service-oriented.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.21 no.4
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• pp.53-61
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• 2013

In-flight service, depending on the perceptions of service satisfaction because ever turns into a variable, which enables service providers the flexibility of a variable in the end flight service to suit your needs to providing comprehensive and proactive services of the crew will be motivated. In addition, the service provider's motivation to work in a confined space on board the flight service characteristics in-flight service will be a major impact on the environment. This service-oriented environment, in-flight service and motivation in order to verify the impact on services in Cape factors as independent variables and the dependent variable service-oriented multi-regression analysis was performed. As a result, the motivation of the crew and the crew of the service-oriented, with a voluntary service crew services dependent variable parameters that affect the behavior of the acts. Services and service-oriented motivation Cape factors significantly influence both the irradiated while the impact on voluntary service and results verification service aesthetics, cleanliness, and physical service environment, only the voluntary services of the crew a positive effect on that the effects were investigated.

• Journal of Advanced Navigation Technology
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• v.28 no.4
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• pp.524-531
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• 2024

In a global environment, airlines are striving to secure competitiveness and generate profits through customer satisfaction. The first thing to do in order to provide services to customers is the safety of the aircraft, and the basis for realizing safety is the continuous maintenance of maintenance quality. The degree of development of aviation technology is progressing unimaginably fast, but the overall environment of aviation mechanics working at the front line to maintain maintenance quality remains largely unchanged. This study aims to identify the level of education and training provided to aircraft maintenance engineers and safety culture, and to examine the effect of self-esteem on maintenance quality. Previous studies have been conducted on maintenance engineers' education and training, organizational performance, and job stress, but there has been a lack of studies on maintenance quality. Therefore, this study aims to identify the relationship between variables affecting maintenance quality and to suggest implications for improving maintenance quality through empirical analysis.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.26 no.4
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• pp.43-53
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• 2018

안전관리시스템(Safety Management system, SMS)은 국제민간항공기구(ICAO)에서 정의된 서비스제공자의 의무사항으로 우리나라의 공항 분야는 2005년 부터 구축되어 현재까지 운영되고 있다. 항공교통량 증가에 따른 사고의 발생가능성 증가에 대응하기 위해 채택된 새로운 체계가 SMS라는 점을 고려할 때, 공항 SMS는 항공사와 조업사 등 관련 업체와 연계되며 이동지역에서 근무하는 종사자의 행동에도 긍정적인 영향을 미칠 수 있어야 할 것이다. 본 연구는 인천공항이 실행하고 있는 외부지향적인 SMS활동이 항공사, 조업사 등에 소속된 이동지역 종사자의 지식과 행동에 미치는 영향에 대해 연구하고자 하였다. 총 593명의 종사자가 조사에 참여하였으며, 공항SMS는 안전지식을 통해 안전행동에 영향을 미치는 것으로 나타났다. 이 연구 결과는 공항이 조업사 등 별개의 업체 종사자에 대한 안전정책 설정을 위한 기초자료로 활용될 수 있을 것으로 기대된다.

• Journal of Advanced Navigation Technology
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• v.23 no.2
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• pp.104-113
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• 2019

There are keen competitions among the air operators to recruit competent pilots, which could be adversely affect the safe operation of aircraft. This study is aimed to identify the correlation between the flight experience of the pilot of the air transport operator and competency on visual approach operation. About 2,400 sets of flight training data of several pilots of an air transport operator was analysed for this study. The analysis showed that most captains were able to make stabilized visual approach regardless of his/her flight experience of any type of aircraft, while the first officers were able to make a stabilized visual approach with more than 1,500 hours of flight experience for each rated type of aircraft. This should be considered during making policies for the supply and demand of pilots for the safe operation of air transport.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.3
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• pp.18-34
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• 2017

The recent air transportation market is rapidly changing in air and airport infrastructure such as efficiency of airports and airplanes, speeding up and enlargement, deregulation of airline industry, low cost airlines and regional airports. The purpose of this study is to conduct a direct questionnaire survey for airport users who have experienced in and out of airport IT service at Incheon International Airport, so that the airport self - service technology and airport support technology can be used for the trust. At this point, I would like to develop a tool to understand the airport user's perception of airport IT and to test the theoretical model that investigates the relationship between various types of airport IT, airport users' trust, enjoyment and intention to use IT. In conclusion, this study aims to establish directions and suggestions for how to develop IT services among airport service provision factors.

• 한국항공운항학회:학술대회논문집
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• 2015.11a
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• pp.127-132
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• 2015

조직의 안전문화가 사고의 원인이 될 수 있다는 것이 알려지면서 안전문화의 개선과 정착의 중요성이 강조되고 있다. 우리나라는 항공법 제49조에 지정전문교육기관은 자체 안전관리시스템을 운영하도록 규정하고 있으며 관련 규정에는 조직의 안전문화를 조사하여 상태를 파악하고 발견된 문제점을 개선할 것을 권고하고 있다. 본 논문에서는 교통안전공단에서 개발한 축약형 CASS Scale을 사용하여 조종사양성 교육기관의 안전문화지수를 측정하였다. 측정결과 안전문화 평균치는 3.711로 나타났으며 하위지표의 측정결과는 직원 권한위임에 대한 평균값이 3.980으로 가장 높게 나타났고, 상벌체계에 대한 평균값이 3.309로 가장 낮게 나타났다. 서비스제공자는 이러한 측정 결과에 근거하여, 취약부분에 대한 개입전략을 수립, 적용함으로써 조직문화 향상에 도움을 줄 것으로 사료된다.