• 한국콘텐츠학회논문지
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• 제13권3호
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• pp.271-277
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• 2013

본 연구에서는 부산지역 H치과병원에 내원하고 있는 18세 이상의 환자 151명을 대상으로 자료를 분석하여 의료소비자의 치과진료기관 선택기준을 살펴봄으로써 향후 병원경영 및 이미지 향상에 기초자료로 제공하고자 하였다. 연구대상자의 성별 의료기관 선택 기준별 중요도 교차분석에서 청결위생(78.1%), 시설장비(60.9%), 경력입소문(57.6%), 의료진 친절(57.6%), 이용 편리성(32.5%), 기관 규모(22.5%)의 순으로 나타났고, 평균비교에서도 청결위생, 진료진 친절, 시설, 장비, 경력, 입소문 순으로 교차분석과 비슷하게 나타났으며, 연구대상자가 의료기관 선택 시 최우선적으로 고려하는 부분은 통증처치(31.8%), 감염관리(30.5%), 진료비(29.8%), 진료시간(7.9%)의 순이었다. 성별로 최우선적으로 고려하는 부분은 남자는 통증처치(39.2%), 여자는 진료비(39.1%)가 가장 많았다(p<0.001). 의료소비자의 치과의료기관 선택 시 청결위생상태 및 감염관리를 비중있게 생각하는 것으로 나타나 의료소비자의 의료기관 재 이용의사에도 어느 정도 영향을 주고 있으므로 이에 부응하기 위해 의료소비자를 만족시킬 수 있는 치과의료진의 청결위생과 감염관리의 인식과 실천이 필요할 것으로 사료된다.

• 치위생과학회지
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• 제14권2호
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• pp.198-206
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• 2014

1. 커뮤니케이션 기술 측정도구 38문항을 번역한 후 번역 정확도, 내용분석, 내용타당도 분석을 통하여 14문항을 수정하고, 10문항을 삭제하였으며, 팀 구성원 커뮤니케이션 4문항은 연구목적에 맞지 않아 제외하여 최종 커뮤니케이션 기술 측정도구는 총 24문항으로 구성되었다. 2. 수정 보완된 커뮤니케이션 기술 측정도구의 요인분석 결과 치과위생사의 커뮤니케이션 기술은 배려와 존중, 정보 제공, 불안과 통증 감소를 위한 커뮤니케이션 등 3개의 항목으로 구분되었다. 3. 확인적 요인분석을 통한 모형의 적합도는 대체로 기준을 충족하였으며 ($X^2=899.170$ [df=227, p<0.001], RMR=0.025, RMSEA=0.078, IFI=0.886, TLI=0.872, CFI= 0.886, GFI=0.848, AGFI=0.815, NFI=0.853) 모든 요인의 개념신뢰도, 분산추출지수가 일반적 기준을 충족시켜 집중타당성이 입증되었다. 모든 요인의 평균분산추출값은 각 요인간상관 관계 제곱값보다 크게 나타나 판별타당성도 입증되었다. 4. 내적일관성을 알아보기 위한 Cronbach's ${\alpha}$는 0.8 이상으로 높은 신뢰수준으로 나타났다. 이상의 결과를 종합해 보았을 때, 치과위생사의 커뮤니케이션 측정도구는 타당도와 신뢰도가 높고 적합하다고 검증되었다. 향후 우리나라 치과위생사의 커뮤니케이션 기술의 전문적인 발전과 연구에 활용되어 궁극적으로 환자 구강건강 증진 및 병원 경영에 도움을 줄 수 있을 것으로 생각된다.

• 경영과정보연구
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• 제36권1호
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• pp.181-213
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• 2017

전 세계적으로 고령화 문제가 대두됨에 따라 최근 의료기기 산업이 미래 유망 산업으로 주목받고 있다. 하지만 의료기기 산업의 높은 성장이 예견됨에도 불구하고 국내외 협소한 내수시장과 영세한 기업구조로 인해 국내 기업들의 자체적인 노력만으로는 성장에 한계가 있다. 따라서 본 연구에서는 국내 의료기기 산업의 효과적인 육성을 위해 다음과 같은 연구를 수행하였다. 첫째, 한국보건산업진흥원의 의료기기 분류체계를 참고하여 의료기기를 중분류, 세분류, 세세분류로 구분했으며, 의료기기 관련 전문가 30명을 대상으로 설문조사를 실시하였다. 둘째, 설문조사 결과를 토대로 AHP 분석과 이를 보완한 Fuzzy-AHP 분석을 수행하였으며, AHP와 Fuzzy-AHP의 분석결과 도출된 Global 가중치를 X축과 Y축으로 하는 포지셔닝 맵을 활용하여 분류별 미래 유망 의료기기 우선순위를 도출하였다. 셋째, 보건산업 통계의 의료기기 생산액과 우선순위를 비교분석하여 핵심 미래 유망 의료기기를 선별하였다. 연구 결과 '치과 재료'의 세분류인 '치과용 임플란트'가 핵심 미래 유망 의료기기로 선정되었으며, 해당 의료기기의 지원 전략을 제시하였다. 의료기기 산업이 미래 유망 산업으로 주목받고 있는 현 시점에서 본 연구를 통해 도출된 핵심 미래 유망 의료기기 및 전략 도출 방법이 국내 의료기기 R&D 개발 및 지원 정책에 활용될 것으로 기대된다.

• 대한소아치과학회지
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• 제33권2호
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• pp.336-347
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• 2006

치면열구전색은 잘 시행하지 못한 경우 오히려 우식발생을 가릴 수 있어 위험하다. 따라서 치면열구전색의 올바른 적용방법에 대한 이해와 재고가 필요하다. 치면열구전색 시행하기 위해서는 반드시 recall-check이 전제되어야 하는데, 치면열구전색재 시술 환자의 70%가 recall이 되었을 때 병원 경영이 효율적으로 이루어지고 있다는 평가를 내릴 수 있다. 치면열구전색재 도포시 임상가들이 가장 관심 있게 추구하는 2가지 사항은 첫째 치면열구전색재가 소와 및 열구내로 깊숙이 침투하도록 하는 것과 둘째 치면열구전색재와 치면 사이의 gap(변연누출, marginal leakage)을 최소로 발생하게 하는 것이다. 이는 모두 치면열구전색재의 유지력을 좋게 하기 위한 것이며 이는 치면열구전색의 성공/실패와 직결된다. 그러나 탈락되지 않게 할 수는 없어도 더 오랫동안 붙어 있도록 하는 노력은 필요하다. 본 종설에서는 치면열구전색재 유지력을 강화하기 위한 방법으로 치면열구전색재의 재료학적 검토, 유지력에 관계되는 요소, 교합면 소와 및 열구 세척 소와와 열구 내로의 침투도를 높이는 방법, 미세누출을 줄일 수 있는 임상 기술 등에 대해 살펴보고자 하였다. 치면열구전색재의 유지력에 관여되는 요소가 매우 많고 다양하므로 이에 대한 기본적인 이해와 함께 도포 과정에서의 술자의 섬세함과 정성이 전제되어야 한다.

• 한국병원경영학회지
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• 제22권1호
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• pp.40-50
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• 2017

The purpose of this study is to develop the KPIs(Key Performance Indices) needed to improve management and strategy in the dental clinic based on the four perspectives of BSC(Balanced Scorecard). The questionnaire was conducted on 52 dentists approved by Dental Managment Research Committee in Seoul National University as a panel. Using the Delphi technique, the top five KPIs for each point of perspective in BSC were extracted from KPI pools. In the third survey, the top five KPIs of all points were compared with each other through AHP(Analytic Hierarchy Process) method, and priority and overall importance rankings were calculated. The biggest difference in the three level AHP results was the customer perspective took priority to others. In the second survey, the financial perspective, which was number one, was pushed back. The overall significance of KPIs was in the order of customer, internal process, finance, learning and growth perspective, with the exception of medical profits (5th of 20) and new patient growth (10th of 20). We were able to overcome the limitations of the Delphi Technique with the AHP method. In general, the financial perspective in BSC is known to be the most important, but we conclude that the customer perspective is more important through the pairwise comparison survey. In the current dental service market, which is a long-term recession, excessive competition, customer satisfaction and customer relationship management seem to be the first goal to pursue in dental clinic.

• 한국병원경영학회지
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• 제8권4호
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• pp.76-110
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• 2003

This study analyzed and investigated of positivism to set up a hypothesis with a model of study based on a theoretical consideration to analyze a structural empowerment, a psychological empowerment, an immersion of duty, and a devotion of organization. which made the dental hygienists an object of study of investigation and analyzation in order to understand relation to elements that have an effect on a business result, effect and degree in a dental hygienist's organization. The results of positive analysis in the study are as follows. A psychological empowerment is influenced by a level of satisfaction for their duty, educational level, and types of main duty. A structural empowerment is influenced by a level of satisfaction for their duty, total years of work, a level of salary, type of work place. Organizational devotion is influenced by the structural empowerment, total year of work, type of workplace, and a level of satisfaction for their duty. Devotion for their duty is influenced by the psychological empowerment, total year of work, type of main duty, main duty that they want in the future, and specialization for amin duty.

• 한국병원경영학회지
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• 제16권4호
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• pp.1-16
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• 2011

The purpose of this study is to examine impacts of servant leadership perception of dental hygienists on organizational commitment, job satisfaction and turnover intention as strong predictors of turnover rate. These data were collected from the structured questionnaire survey, from April 1 through April 30, 2011, to 383 people among those in the field of dental hygiene affairs, working for nine dental hospitals or twenty-four dental clinic under two dental university hospital in capital area. The principal findings of this research are as below; First, servant leadership perception had a significantly positive influence on job satisfaction and organizational commitment. Also servant leadership perception of dental hygienists had a significantly negative influence on turnover intention. Second, job satisfaction and organizational commitment of dental hygienists has a negative influence on turnover intention. Third, servant leadership perception of dental hygienists were revealed as a meaningful effects ones on job satisfaction and organizational commitment, but they didn't have meaningful effect on turnover intention. However, we can understand that servant leadership perception have indirect effect on turnover intention via job satisfaction and organizational commitment. This result indicates that the managers of dental hospital and clinic should perceive that the consistent management effort to improve servant leadership can increase job satisfaction, and finally will increase the organizational commitment that means the loyalty to organization. In short, hospital operators and managers should examine each manager's qualification, type and style of leadership in the hospital organization, and they must develop lasting programs for effective education and training for developing characteristics of leadership are in needed to have managers with appropriate managerial mind to respective post and status.

• 대한안전경영과학회지
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• 제12권2호
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• pp.55-64
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• 2010

This study tried to focus on nontraditional job that has not been studied in terms of the subjects associated with MSDs(Musculoskeletal Disorders). Specifically, dental procedure was the job to be analyzed in this study. An alternative method as well as a traditional method for viewing teeth while performing simulated dental procedures. Four graduated students did both methods(direct view and indirect view) as the subjects in this study. The method based on indirect view used a video camera and monitor to view the teeth. The experiment was conducted five times for each subject. The major findings in this study were as follows; 1) Job speed was increased with the repetitions for both methods, 2) Difference of Neck flexion between direct and indirect methods was statistically siginificant(Neck flexion for indirect method was dramatically decreased), 3) Difference of job speed between direct and indirect methods was statistically significant(Job speed for direct method was faster than that of indirect method), 4) Difference of error rate between direct and indirect methods was statistically significant(error rate for direct method was lower than that of indirect method), 5) Even though indirect method did not provide better performance in terms of job speed and error rate yet, it seemed to need a trade-off between two methods in the future since indirect method provided better working postures than that of direct method.

• 한국병원경영학회지
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• 제22권4호
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• pp.1-15
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• 2017

This study was designed to analyze the effect of servicescape and human service quality on patients' internal response and their behavioral intention in dental care organizations. Self-administered survey questionnaires with structured instruments were developed, and a total of 226 responses were used for statistical analyses using SPSS Windows version 18.0 program and AMOS 18.0 program. Major findings of the study are as follows. First, among other servicescape components, air condition environment was found to have a positive effect on patients' cognitive and physiological responses, while signals and symbols had a positive effect on cognitive and emotional responses. Second, the competence, among other factors of the human service quality, had positive influence on cognitive and emotional responses, while customer understanding affected positively on emotional response. Third, none of the servicescape components showed a direct effect on patients' behavioral intention, but their influence was mediated by internal responses. However, customer understanding, among other human service quality factors, had a direct effect on patients' behavioral intention. Fourth, emotional response, among other internal response factors, proved to have positive influence on behavioral intention. Results from this study suggest that dental care service providers can increase their competitiveness and customer satisfaction by understanding and improving the most important areas of servicescape and human service quality.

• 한국병원경영학회지
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• 제28권2호
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• pp.32-43
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• 2023

Purposes: This research is conducted to identify main features and trends of mission, vision and core values in Korean tertiary general hospitals by using text-mining. Methodology: For the study, 45 mission, 112 vision and 190 core values are collected from 45 tertiary general hospitals' homepages in 2022 and use word frequency analysis and Leyword co-occurrence analysis. Findings: In the tertiary general hospitals' mission, there are high frequency words such as 'health', 'humanity', 'medical treatment', 'education', 'research', 'happiness', 'love', 'best', 'spirit', and mission mainly includes the content of contributing humanity's health and happiness with these words. In case of vision, high frequency words are 'hospital', 'medical treatment', 'research', 'lead', 'trust', 'centered', 'patient', 'best', 'future'. By using these words in vision, it represents the definition and characteristics of vision such as ideal organizations in the future, goals and targets. As a result of the Leyword co-occurrence analysis, vision includes the content of 'high-tech medical treatment', 'special care for patients', 'leading education and research', 'the highest trust with customer', 'creative talents training'. -astly, the high frequency word-pairs in core values are 'social distribution', 'innovation pursuit', 'cooperation and harmony', and it defines standards of behavior for organizations. Practical Implication: To correct the problems of vision, mission and core values from findings, firstly, it needs for Korean tertiary general hospitals to use the words that can explain organization's identity and differentiate others in their mission. Secondly, considering strengthening the role of hospitals in their community and the importance of members in organizations, it is necessary to establish vision with considering community and members to activate vision effectively. Thirdly, because there are no specific guidelines of establishing mission, vision and core values for healthcare organizations, this research concepts and results could be utilized when other organizations establish mission, vision and core values.