• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.11
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• pp.230-235
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• 2016

The purpose of this study was to investigate the stress from work and stress coping methods of hospital nurses. The study design was a descriptive survey research. There were a total of 168 hospital nurses included in this study. Data were analyzed by t test, ANOVA (Sheffe's test), and Pearson's correlation coefficient using SPSS/WIN17.0. The stress level from work was 4.27 and stress coping methods was 2.67. Marital status was positively correlated with education level, current department, career duration, and current position. The education level was positively correlated with career period and current position. Current position was positively correlated with stress coping methods. A further follow-up study on nurses in hospital is necessary to relieve stress from work and to increase better stress coping methods. Moreover, to decrease the stress from work of nurses, it is necessary to develop a program that helps them to cope with stress. In addition, these findings contribute to the development of such program.

• Journal of Digital Convergence
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• v.16 no.12
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• pp.51-60
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• 2018

This study would like to know the relationship among interpersonal competency based self-understanding and acceptance of others, self leadership, stress-coping and military adjustment. For this, 1289 military trainee in the army training station were surveyed. In results, The first, the acceptance of others did not have a significant effect on the perform-will, but had a significant effect on the job satisfaction and self leadership. The self-understanding had a significant effect on perform-will, job satisfaction and self leadership. The second, self leadership mediated between interpersonal competency and military adjustment. The third, in case of the perform-will, the moderating effect was showed in self leadership when the stress coping level was high. But in case of the job satisfaction, it was showed in both high group and low. Implications of this study is that the interpersonal competency based self-understanding and acceptance of others, self leadership and stress coping can be the positive potential variables on the military adjustment.

• Korean Journal of Psychosomatic Medicine
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• v.23 no.2
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• pp.93-99
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• 2015

Objectives : The purpose of this preliminary study was to investigate job stress and stress coping strategy among workers in a regional statistics office. Methods : A total of 133 workers in regional statistics office participated in this study and they were divided into two groups, survey group(n=109) and support group(n=24) depending on relation to statistical survey task. They were asked to respond to Short Form of Korean Occupational Stress Scale(KOSS-SF) and Stress Coping Strategy(SCS) to investigate sociodemographic characteristics, job stress, and stress coping strategy. Results : The proportion of the 133 participants in the sample was 59(44.4%) of men, 74(55.6%) of women. There were no significant differences in KOSS-SF scores in relation to age, sex, education, and marital status, while the KOSS-SF scores were significantly different between the two groups. In regard to the subscales of KOSS-SF, the two groups had significant differences in insufficient job control, interpersonal conflict, job insecurity, and organization system. In addition, the total score of KOSS-SF had a negative correlation with problem-focused coping strategy and social support coping strategy of SCS. Conclusions : Our results suggest that workers of survey group had more job stress compared to those who works in support group in regional statistical office. In addition, in comparison with workers of support group, both men and women of survey group get stressed when they were confronted with interpersonal conflicts. Our results suggest that using problem-focused coping and social support coping strategy lowers job stress.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2011.11a
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• pp.46-48
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• 2011

선원들은 '배'라는 한정된 생활공간에서 공동생활을 하면서 선원만의 특수한 생활형태를 형성하고 있다. 즉 선원근로자들은 선상작업을 통하여 통일적이고 협동적인 과업수행을 요구 받으며, 바다라는 고립적 환경에서 장기간 단조로운 집단생활로 인하여 상당한 스트레스에 노출되어 있을 것으로 예상된다. 또한 선내의 환경은 운항에 따른 높은 수준의 소음과 선체의 동요, 한랭과 폭염, 습도 등에 노출되어 있으며, 장시간 격리된 채 바다에서 생활함으로써 가족, 친구 등과의 교류의 기회가 제약됨으로써 이러한 요인들 또한 스트레스로 작용할 가능성이 높은 직업군이다. 본 연구에서는 선상환경에서 선원들의 스트레스 요인과 그 대처방안을 모색하고자 그 기초조사로써 예부선 선원근로자의 직무스트레스와 직무만족도 조사를 실시하였다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.9
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• pp.578-588
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• 2016

Job satisfaction is the primary factor in determining happiness, so people change jobs when they aren't satisfied. In the case of insurance solicitors, high turnover rates imply low job satisfaction. Job stress impacts job satisfaction, and job stress is particularly prominent for insurance solicitors whose job involves working with customers face- to- face. The purpose of this study is to investigate factors influencing job satisfaction for insurance solicitors. Participants in this study consisted of 245 insurance solicitors from 3 insurance company located in Seoul, Kyonggi province and Kyongsang province. Data was collected from self-administrated questionnaires and analyzed using independent t-test, ANOVA, Pearson's Correlation Coefficient, and multiple regression. Job satisfaction showed a significant correlation with dysfunctional customer behavior, job stress, and ability to cope with stress. The main factors of job stress, stress coping ability, and income level had significant influence on job satisfaction for insurance solicitors. The explained variance for job satisfaction was 34%. These findings provide empirical evidence for the importance of job stress and stress coping variables in job satisfaction for insurance solicitors. This study aims to assist in predicting insurance solicitor's job satisfaction.

• Journal of the Korea Convergence Society
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• v.13 no.1
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• pp.489-498
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• 2022

This study was conducted to identify factors that affect the job satisfaction of nurses at local hub hospital in the COVID-19 situation. Data were collected from 230 nurses working at 4 local hub hospital in C-do through a questionnaire. Using SPSS/WIN statistics 25.0, the data was analyzed by t-test, ANOVA, Pearson Correlation, and Multiple Linear Regression. Factors that were significant to the job satisfaction of nurses at local hub hospital were self-efficacy(t=3.003, p=.003), G local hub hospital(t=2.739, p=.007), and job burden(t=-4.291, p<.001) which showed 44.1% of the explanation. In conclusion, in order to increase job satisfaction of nurses at local hub hospitals in the COVID-19 situation, it is necessary to develop a convergence program that improves self-efficacy, and policy support is needed to lower the job burden.

• Journal of Digital Convergence
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• v.15 no.9
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• pp.519-532
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• 2017

The purpose of this study was to investigate the content of job stress experienced by call center consultants. For that purpose, the investigator interviewed 11 call center consultants one-on-one in D City, conducting qualitative analysis of content of job stress they experienced according to Giorgi's phenomenological analysis procedure. As a result, there were classifications of job characteristics and individual characteristics. They were further classified into 8 categories and 24 subcategories. As for job characteristics, there were "limitations of work performance," "work burden," "inflexible work style," "uncontrolled customers," and "controlled demand." As for individual characteristics, there were "psychological instability," "personality vulnerabilities," and "poor coping resources." The categories of job characteristics and personal characteristics were classified into limit and control levels, respectively. It is found that poor coping resources mediate between job stress and personal characteristics. Based on these results, we discussed not only the existing organizational responses but also the combined interventions that mitigate the psychological stress after the unstable psychological state of the individual.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.12
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• pp.6155-6162
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• 2013

This study was conducted on daily news reporters working in Seoul to determine the factors/characteristics causing job stress and potential countermeasures. The survey was conducted by interviewing 170 daily news reporters who took part in the study from March 3rd to March 7th 2013. The analysis of the information was performed by frequency analysis, T-test and One-way ANOVA, correlation analysis etc. using the SPSS Win 21.0 program and the empirical analysis was verified at the 5% level of significance. First, the following results of the analysis were meaningful because current journalists and reporters showed reduced levels of stress when their job satisfaction was high. Secondary, smoking and art activity to alleviate their job stress were found to be strong stress countermeasures. Third, there were significant differences in those who had high levels of job stress and exhibited stronger ways of coping with it. This study affirms an alternative in basic policy, which can provide a working environment that helps journalists to perform their work proficiently and steadily.

• Journal of the Korea Convergence Society
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• v.7 no.6
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• pp.67-74
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• 2016

The study, was conducted to become conscious of the impact of emotional labour on dental hygienists' self-esteem with job stress. Participants were 205 dental hygienist's in the dental clinic. Data were gathered from Jan 3 to Jan 30, 2016, using structured questionnaires. The analysis shows that there was a negative correlation with self-esteem in emotional labour, however, positive correlation was presented in employment stress. It also appears to have no relationship between self-esteem and job stress. Therefore, emotional labour has a direct effect on increasing job stress and lowers self-esteem. The lowered self-esteem simultaneously has an indirect effect on increasing job stress. The measures to counter the problems of emotional labour of dental hygienist and education considering dental hygenist's self-esteem should be accomplished place to maintain the level of emotional labour and the clinic's determination to rectify the issues are essential.

• Management & Information Systems Review
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• v.39 no.2
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• pp.127-143
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• 2020

As customers' irrational, rude behaviors are often covered by media recently, the issue is becoming a more serious social issue. Workers' stress in the service industry is very severe because they have to face and interact with customers with rude behaviors in-person due to the nature of the job. As a result of customers' rude behaviors, workers even desire to leave their organization because they feel doubts about their job and have negative emotions such as unpleasantness, depression, and fear. Considering that customers' rude behaviors directly impact service industry workers' ability to offer proper service, it is necessary to have appropriate measures against their rude behaviors. This research examined the impact of customers' rude behaviors on service industry workers' emotional dissonance, its impact on job stress, and the impact of job stress on organizational deviance, life violations and creativity. The study also analyzed the moderating effects of stress management education in emotional dissonance and job stress relationship to device ways to manage job stress more positively. To collect data, the study conducted a survey on medical service workers in the customer service sector of large general hospitals and small or medium-sized hospitals in Busan, and the results were as follows. First, rude behaviors had a significant positive(+) effect on emotional dissonance, which had a significant positive(+) effect on job stress. Third, job stress had a significant positive(+) effect on both organizational deviance an life violations. Fourth, job stress had a negative(-) significant effect on creativity. Fifth, there was no moderating effect of stress management education in the relationship between emotional dissonance and job stress.