• Title/Summary/Keyword: 주민 만족도

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목포항 연안여객터미널 이용자 만족도 분석

  • Song, Ju-Min;Kim, Hwa-Yeong
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2018.05a
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    • pp.61-62
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    • 2018
  • 목포항은 과거부터 서남권 도서를 연결하는 여객선 교통의 충추적인 역할을 담당해왔다. 최근 국민의 삶의 질 향상과 여가시간 증가로 섬을 찾는 관광객이 증가하고 있다. 이에 목포항 연안여객터미널의 이용객 만족도를 조사하여 어떤 시설, 서비스를 중요하게 여기고 있는지 조사, 분석하였다. 그 결과 다양한 연령층이 목포항 연안여객터미널을 이용하고 있었으며, 그 가운데 20대와 50대의 이용객이 많았다. 연안여객터미널 접근성은 좋다고 했으나 타 교통수단에 비해 다소 비싸게 느끼고 있었다. 연안여객터미널 시설의 중요도와 만족도에 있어서 매표소 시설, 대기실 공간, 화장실 여건은 중요하다고 인식하고 있었고 목포항 연안여객터미널의 만족도도 대체로 높았다. 그러나 상업시설과 주차장은 중요하게 인식하고 있었으나 만족도는 낮게 나타나 이에 대한 보완이 필요할 것으로 판단된다. 연안여객선의 운영서비스에 있어서는 운항간격, 출항시간 준수, 운항 소요시간 준수, 편의시설 관리, 안전관리 수준, 이용서비스 대비 운임, 차도선 이용 편의성에 있어서 만족도가 높게 나타났다. 이 연구는 향후 목포항 연안여객터미널 운영에 활용될 수 있을 것으로 기대된다.

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A Study on the Direction of Residential Environment Improvement through the Residents Survey in Long-term Public Rental Housing (장기공공임대주택 주민의식조사를 통한 주거환경개선방향 설정연구)

  • Lee, Ji-Eun;Yoon, Young-Ho;Kim, Yu-Jeong
    • Land and Housing Review
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    • v.4 no.1
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    • pp.65-75
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    • 2013
  • The residential environment of old and deteriorated public rental housing has been improved for preventing house deterioration through the facility improvement projects during the recent three years. The purpose of this study is to check the effect of applied facility improvement projects through a survey to residents on the significance degree of improving the residential environment and the satisfaction degree of current residential environment. Moreover, this study aims to draw out the direction of the residential environment improvement. At first, for this purpose, a survey to the residents of old and deteriorated public rental housing in the country was conducted. In addition, the mean value analysis on the satisfaction degree and significance degree was done, and the factor analysis was conducted for the distinction between types of items. As a result, 29 items of residential public space for residential environment improvement were divided into six factors and 28 items for generation of each units were divided into four factors. The mean value of the satisfaction degree and significance degree was compared. In conclusion, the design direction of environment improvement projects in the future was suggested with the result of the survey.

The Effect of Memorable Tourism Experience(MTE) on Destination Satisfaction and Loyalty (기억할만한 관광경험(MTE) 측정척도 기반의 관광지만족도 및 충성도 연구)

  • Yoon, Yooshik;Yoo, Hana Hyunkyung;Kim, Miseong;Song, Raeheun
    • Korea Science and Art Forum
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    • v.28
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    • pp.175-184
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    • 2017
  • This study aims to investigate the relations between the components of memorable tourism experience(MTE) and satisfaction, as well as loyalty. Research method and results of this study are as follows. Using the advance research of memorable tourism experience theory, the measurement scales were developed for the survey. Data were collected from the major cities in Dajeon, Korea between Jun. 1~Jul, 10, 2016. Of the 295 surveys collected, the researchers retained 274 usable responses. Data were used to examine the relations among characteristics of memorable tourism experience, satisfaction, and loyalty. The results indicated that the components of memorable tourism experience comprise nine factors. Moreover, part of the factors revealed to have significant positive effects on the satisfaction and loyalty. The results of this study provide implications for determining how tourism operators should prioritize their business resources in developing tourism programs.

A Study on the Residents Consciousness in Emergency Planning Zone for Radioactive Disasters (방사능 재난에 대한 방사선비상계획구역내 주민의식조사)

  • Namhee Park
    • Journal of the Society of Disaster Information
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    • v.18 no.4
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    • pp.729-745
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    • 2022
  • Purpose: This study collects basic data on the awareness of evacuation methods and evacuation facilities in the event of a radiological disaster of residents living in the emergency planning zone. Method: The residents of emergency planning zone were sampled using a random sampling method. A 1:1 interview was conducted using a structured questionnaire, and statistical analysis was performed using the minitab program. Result: First, the survey subjects showed a relatively low and negative awareness of the local government's work on radioactive disasters. Second, in terms of resident safety education, they had little experience in education, but they felt it was necessary and wanted education on evacuation methods, action tips, and the location of relief centers. Third, the location of the relief centers related to radioactive disasters was not well known, and there were many responses that they did not receive any guidance, and that they would be with their families when using the relief centers. Satisfaction levels were generally low with regard to the relief facilities. Fourth, the necessary priorities in preparation for radioactive disasters were education and training for radioactive disasters, facility supplementation, and supply of protective chemicals. Conclusion: The residents of emergency planning zone perceived the policies and tasks of the government or local governments relatively negatively in preparation for the occurrence of radioactive disasters, and their satisfaction was low. Regarding the matters pointed out as a priority, the government and local governments should publicize and educate the residents of accurate information and policies on radioactive disasters.

A Study on the Effects of Socioeconomic Traits on Local Resident Education in Slow City (슬로시티 지역주민의 인구사회학적 특성이 지역주민교육에 미치는 영향)

  • Park, Hee-Jung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.5
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    • pp.388-396
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    • 2016
  • The concept of the Slow City originates from the philosophy that seeks nature and a human-centric lifestyle. The objective of this study is to provide education for local residents in the socioeconomic traits of Slow City. For this study, 445 residents were surveyed about the concept of the Slow City. Using the survey results, t-test and regression analyses were conducted to find areas of improvement by considering the significance and effect level. The purpose of this study is to suggest a strategy of education for local residents based on the effect of socioeconomic traits on the residents' attitude and education satisfaction. The findings showed that local residence is more influential on the residents' attitude than age, income and education and that the number of participations in the education did not affect education satisfaction. This result suggests that more reinforced and improved local resident education should be offered for the Slow City education of residents. This study provides a convenient set of indicators for a strategic focus to develop education programming and policy for Slow City residents.

Effects of Job Satisfaction on Self-Efficacy: Mediation by Disability Acceptance among Public Assistants with Disabilities (장애인행정도우미의 직무만족에 대한 자기효능감의 영향: 장애수용의 매개효과를 중심으로)

  • Choi, Jung-Ah
    • Proceedings of the Korea Contents Association Conference
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    • 2014.11a
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    • pp.375-376
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    • 2014
  • 본 연구의 목적은 장애인행정도우미가 지각하는 직무만족에 대한 자기효능감의 영향을 장애수용정도가 매개하는지를 실증적으로 검증하는 것이다. 이를 위하여 수도권 주민센터 253개소의 장애인행정도우미 253명을 대상으로 조사하였으며, 수집된 자료에 대하여 구조방정식을 이용하여 자기효능감, 장애수용, 그리고 직무만족 간의 관계를 확인하였다. 분석 결과, 장애인행정도우미가 지각하는 자기효능감은 장애수용에 정적으로 유의한 영향을 미치며, 장애수용은 직무만족에 정적으로 유의한 영향을 미치는 반면, 자기효능감은 직무만족에 유의한 영향을 미치지 않는 것으로 확인되어 장애수용이 자기효능감과 직무만족 간의 관계를 완전매개하는 것으로 검증되었으며, 이러한 매개효과는 통계적으로도 유의한 것으로 확인되었다. 이상의 결과에 근거하여 장애인행정도우미의 직무만족도를 향상시킬 수 있는 실천적 함의를 제시하였다.

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Determinants of Users' Satisfaction and Behavioral Intention in Jirisan Trail of Korea (지리산숲길 이용객의 만족도와 행동의도 영향 요인 연구)

  • Lee, Hye Rin;Kim, Jae Jun;Cho, Eun Kyung;Kang, Min Ji;Han, Sang Yeol
    • Journal of Korean Society of Forest Science
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    • v.100 no.2
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    • pp.273-282
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    • 2011
  • This study was aimed to identify determinants of users' satisfaction and behavioral intention in Jirisan trail of Korea and provide effective trail building and management strategy. The result of survey by 645 trail users showed that four dimensions were derived from 14 satisfaction items, which were experiential resources, cost resources, information, amenities. Of these dimensions, experiential resources along trails including natural environment, the level of trail development, trail condition, cultural & tourist resources, kindness of residents had the greatest effect on overall satisfaction and behavioral intention, which included revisit intention, recommendation intention and continuance intention. According to analysis by detailed variables, natural environment, road signs, kindness of residents and related information significantly affected overall satisfaction and behavioral intention.

A Study on Current Operating System and Development Process of Remote Island Public Service Route (낙도보조항로의 운영실태 및 발달과정 고찰)

  • Noh, Chang-Kyun;Jeong, Meoung-Seon
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.11 no.1 s.22
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    • pp.83-88
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    • 2005
  • This study is about current operating system and development process if remote island route. 14 companies are providing safe transportation service for remote island residents with total 30 boots on Z7 routes. Each route transit analysis shows tint the number of passenger tends to increase every year. In order to enhance customer satisfaction, more constructive improvement is demanded, such as implementing operation evaluation on each charter service provider.1he result obtained from this study is to be utilized as basic document for remote island route development process in semi-long run basis.

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Residents' Perceptions and Assessments on Impacts of the EXPO 2012 Yeosu Korea (2012여수세계박람회 개최효과에 대한 지역주민의 인식과 평가)

  • Kim, Young-Khee;Lee, Jeong-Rock
    • Journal of the Economic Geographical Society of Korea
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    • v.18 no.3
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    • pp.281-295
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    • 2015
  • The purpose of this study is to analyze the residents' perceptions and assessments of impacts of the EXPO 2012 Yeosu Korea, hosted from May 15 to August 15, 2012. Residents of Yeosu area, in general, assessed the impacts of the EXPO highly positively and showed as a high degree of satisfaction. They evaluated the urban development effects of the EXPO as a 3.61 point in a 5 point scale and a total degree of satisfaction of 65.2%. In terms of perception and satisfaction index, it showed that 79.4% of an improvement of transportation infrastructure, 72.1% of an urban environmental improvement, 70.4% of an increase in visiting tourists, 69.0% of a raising of self-esteem as Yeosu citizens, 67.8% of an improvement of city's image, 66.2% of an enhancement of inner city transportation infrastructure, 60.5% of an enhancement of infrastructure of tourism, 51.3% of an local economy vitaliation, and 49.7% of a globalization effect in order. In conclusion, through the hosting of the EXPO 2012 Yeosu Korea, residents of Yeosu area assessed, the urban development in transportation infrastructure was moved advanced by eleven years and the residential environment improvement by eight years.

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Satisfaction Realization of Apartment House Inhabitants for CPTED Design Element: To with Group by CPTED Application Level, Reciprocal Action Effect of Crime Prevention Effort (CPTED 설계요소에 대한 공동주택주민의 만족도 인식: CPTED 적용수준별 집단과 거주기간, 범죄예방노력의 교호작용효과)

  • Choi, Hyun-Sick;Park, Hyeon-Ho
    • Korean Security Journal
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    • no.22
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    • pp.231-258
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    • 2010
  • A study apartment house inhabitants of to, crime prevention effort is done satisfaction analysis and that deduce design plan of CPTED that can overcome safe life space embodiment and criminal fear from crime in Juminin viewpoint through atomize group's interaction by background fantast. Is positive because factor analysis wave and satisfaction index of deduce universe (Total group) 8 factor are presented more than all 0, and quite was expose by level that is worth accommodating. Satisfaction index of The secondary design group (Group1) 8 factor is positive because is presented more than all 0, and mechanical access control, mechanical surveillance is level that is worth accommodating quite, and level that is proper in remainder 6 dimension appear. Can know that 1 The secondary design group(Group2) is expose by level that satisfaction characteristic of 8 factor can be presented more than all 0 and appeared positively, and accommodate quite in all dimensions. Result that analyze Two-way ANOVA satisfaction difference of environment design of group by satisfaction of the primary and the secondary design group is high in 8 all dimensions of CPTED, and satisfaction by appeared satisfaction high in group less than natural access control, 2 years of natural surveillance, and reciprocal action effect that go with group is high satisfaction in 2 years low in The secondary design group more than the primary and the secondary design group of systematic access control and natural access control, and the primary and the secondary design group appeared high in subgroup of 2 remainders. Satisfaction difference by group by crime prevention effort satisfaction of the primary and the secondary design group is high in 8 all dimensions of CPTED, and satisfaction difference by crime prevention effort appeared satisfaction high in 'A prize' group to The secondary design group, and reciprocal action efficiency is high in 'A prize' group in The secondary design group more than the primary and the secondary design group in mechanical access control, systematic access control, natural access control, territoriality reinforcement, and satisfaction of 'Between' and 'Very' group appeared high in the primary and the secondary design group.

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