• The Journal of the Korea Contents Association
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• v.20 no.11
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• pp.88-100
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• 2020

This study explored the impact of perceiving communication and empathy skills of workers in the food service industry on communication satisfaction. This study surveyed 715 customers and workers. First, the result showed that the higher the people thought communication skills of worker were, the higher they felt satisfaction on communication in restaurants for both customers and workers. Workers perceived their communication kills better than customers did. Second, the higher the people thought empathy skills of worker were, the higher they were satisfied on communication in restaurants for both customers and workers. Workers perceived their empathy kills better than customers did. Lastly, multiple regression analysis results showed that communication and empathy skills independently had the impact on communication satisfaction for customers. But only communication skills had the impact on satisfaction amongst workers. Maybe the impact of empathy skill was included with that of communication skills. This indicated that there existed the perceptual difference between customers and laborers about communication satisfaction.

• Proceedings of the Korean Society of Disaster Information Conference
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• 2017.11a
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• pp.291-292
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• 2017

본 논문에서는 연구실험실에서 이루어지는 연구 활동에 따라 다양한 유해요인이 존재하게 된다. 생물 관련 실험실에서 근무하는 연구 활동 종사자들은 바이러스, 박테리아와 같은 유해요인, 화학 관련 실험실에서 근무하는 연구 활동 종사자들은 다양한 화학물질에 노출되고 있고 이렇게 노출되는 유해요인에 따라 연구 활동 종사자들이 경험하는 건강요인도 다르다. 외국에서는 연구 활동 종사자들 대상으로 실험실 근무와 건강영향간의 상관관계를 조사한 연구가 있는 편이지만 우리나라에서는 이에 대한 연구가 많이 부족한 실정이다. 따라서 이 연구의 목적은 우리나라 일부 대학의 생물 및 화학실험실의 연구 활동 종사자를 대상으로 건강상의 영향을 조사하고 연구 활동 종사자의 건강에 영향을 끼치는 환경적 요인을 파악하는데 있다.

• The Journal of the Korea Contents Association
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• v.16 no.3
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• pp.771-781
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• 2016

This purpose of this study is to identify and conceptualize difficulty of abstract experiencing human rights process conducted in caretaker workers of the disabled residential facilities by utilizing multidimensional scaling. Focused on the caretaker workers of the disabled residential facilities in Busan, gathering a declarative sentence from caretaker workers, have classified index card. According to the results of the analysis, be reached name of six cluster. In facilities, caretaker workers was recognized Communication of the conflict between those People with intellectual disabilities, intention of service provider is not taken into account, those people emphasis to show up for caretaker workers, conflict based subjective human rights awareness of those People with intellectual disabilities. External facilities, interest in human rights is increasing becoming of pollution have difficulty to work hard time gaps between practice of human rights management and on-the-job experience, the rigidity of human rights investigation and inspection, lack of consideration for the caretaker workers. Based on this result, this study suggested a number of practical implications which can be used to reduce difficulty of human rights process conducted in the caretaker workers of the disabled residential facilities.

• Journal of the Korea Society of Computer and Information
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• v.15 no.2
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• pp.189-197
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• 2010

This study positively analysed the effects of service qualities of workers in integrated social welfare facilities on their working attitudes, targeting those who work for the welfare facilities. It identified the effects of service qualities such as tangibility, reliability, responsiveness, assurance, and sympathy on relationship factors such as relationship closeness through customization, organizational immersion and job satisfaction and presents suggestions to improve working attitudes of the workers. The results of the study are presented as follows: Reliability, responsiveness and assurance, service qualities of the workers, had effects on working attitudes. Relationship closeness through customization had an effect on organizational immersion and job satisfaction. Therefore, reliability, responsiveness and assurance that had effects on working attitudes of the workers were very significant factors and relationship closeness through customization were significant factors to improve working attitudes of the workers. This study presents political suggestions on the relations between service qualities of the workers in the welfare facilities and their working attitudes as alternatives.

• The Journal of the Korea Contents Association
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• v.22 no.1
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• pp.505-515
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• 2022

The purpose of this study is to identify the characteristics and differences in the perception of professionalism of workers in public and private social welfare institutions, and to understand the effect of professionalism perception on job commitment and performance. The main results and implications are as follows. First, there was a statistically significant difference in the perception of professionalism of public and private social workers. Specifically, private 3.26 and public 3.15 were higher in the recognition of professionalism of social workers working in the private sector than in the public sector. Second, both public and private social workers' perception of professionalism had an effect on job commitment and job performance. In other words, the higher the recognition of professionalism, the higher the job commitment and performance of both private and public sector workers. Third, workers in the private sector were higher in both job commitment and job performance than those in public institutions. In short, although professionalism perception affects the job commitment and performance of private and public workers, the job commitment and performance of private social welfare organizations with high professionalism awareness is high.

• 한국호스피스협회지
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• s.93
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• pp.2-2
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• 2006

언어는 내면의 표현이다, 속사람이 어떠하면 그의 말도 어떠하다 호스피스 종사자들은 생명사랑이라 는 선한 일을 하고자 나선 이들이기에 언어생활도 품격이 있고 남을 세울 수 있어야 한다. 호스피스 종사자로서 유념해야 되는 말하는 방법 몇 가지를 소개하고자 한다.

• Journal of Digital Convergence
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• v.11 no.11
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• pp.603-611
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• 2013

This study examines the impact of job stress on customer-oriented boundary-spanning behavior with the mediating effects of organizational commitment. The survey data was collected from 147 employees working at a hospital and analyzed statistically by using SPSS 18.0 and AMOS 18.0. The result of this study are as follows. Hypothesis 1, Job stress has a negative influence on organizational commitment. Hypothesis 2, Organizational commitment has a positive influence on customer-oriented boundary-spanning behavior. Hypothesis 3, Job stress has a negatively significant impact on customer-oriented boundary-spanning behavior. Accordingly, Organizational commitment has the role of partially mediating the effect between job stress and customer-oriented boundary-spanning behavior. This means that employees working at the point of meeting customers must reduce their job stress in order to improve the service quality of a hospital and creating solutions to reduce job stress of hospital employees can increase customer-oriented boundary-spanning behavior.

• Journal of Digital Convergence
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• v.19 no.12
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• pp.463-468
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• 2021

This paper verified the relationship between the emotional labor and the job satisfaction of workers in senior employment agencies. And this paper verified the mediating effect of self-efficacy between the both variables. We conducted a survey of 261 employees of the 21 agencies in Daejeon and Chungcheong area. According to the analysis : 1) employees' emotional labor influenced job satisfaction negatively. 2) the self-efficacy mediated between emotional labor and job satisfaction. As a result, we need to establish a management system for emotional labor, to carry out a crisis intervention of prompt therapy, and to provide education to cope with emotional labor for decreasing the emotional labor. It is important to lower the proportion of irregular workers, to improve the level of treatment, and cultivate self-leadership for promoting self-efficacy.

• Journal of the Korea Society of Computer and Information
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• v.25 no.12
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• pp.253-259
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• 2020

In this paper, we propose to confirm the perceptions of vocational rehabilitation of the mentally disabled by mental health service providers. The survey was conducted using a questionnaire consisting of vocational ability for the mentally disabled, family support, worker competence, and worker needs, targeting 132 workers at the mental health welfare center and mental rehabilitation facility, which are mental health service institutions in A Metropolitan City. The collected data were analyzed using the technical knowledge, t-test, ANOVA, Scheff? test, Pearson's correlation coefficient, and multiple regression using the SPSS 21.0 program. In the end, the workers' desire for vocational rehabilitation for the mentally disabled of workers in mental health service institutions was higher in mental rehabilitation facilities than in mental health welfare centers, and the competence of workers had a significant effect on the vocational skills and family support of the mentally disabled people. Therefore, it will be possible to ultimately promote vocational rehabilitation for the mentally disabled by strengthening the capacity for vocational rehabilitation for the mentally handicapped of mental health service providers in the future.

• Journal of the Korea Convergence Society
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• v.12 no.8
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• pp.287-293
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• 2021

The object of this research is to make an analysis of the relationship between professionalism perception and turnover intention of employees in the welfare center for the disabled. This also verifies the mediating effect of self-efficacy between the two variables. We conducted a survey of employees being engaged in 14 centers of Chungnam/Daejeon areas and the 356 data were analyzed. The analysis results are as follows : 1) the professionalism perception of employees had a positive effect on turnover intention and self-efficacy. 2) the mediating effect of self-efficacy was verified between the professionalism perception and the turnover intention. Based on the findings of this study, some countermeasures were presented to reduce the employees' turnover intention.