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http://dx.doi.org/10.9708/jksci.2010.15.2.189

An Analysis on Working Attitude of Workers in Integrated Social Welfare Facilities through Mediation Effects of Relationship Factors  

Kim, Kyung-Sook (조선대학교 행정복지학부)
Publication Information
Journal of the Korea Society of Computer and Information / v.15, no.2, 2010 , pp. 189-197 More about this Journal
Abstract
This study positively analysed the effects of service qualities of workers in integrated social welfare facilities on their working attitudes, targeting those who work for the welfare facilities. It identified the effects of service qualities such as tangibility, reliability, responsiveness, assurance, and sympathy on relationship factors such as relationship closeness through customization, organizational immersion and job satisfaction and presents suggestions to improve working attitudes of the workers. The results of the study are presented as follows: Reliability, responsiveness and assurance, service qualities of the workers, had effects on working attitudes. Relationship closeness through customization had an effect on organizational immersion and job satisfaction. Therefore, reliability, responsiveness and assurance that had effects on working attitudes of the workers were very significant factors and relationship closeness through customization were significant factors to improve working attitudes of the workers. This study presents political suggestions on the relations between service qualities of the workers in the welfare facilities and their working attitudes as alternatives.
Keywords
Service quality; relationship closeness; organizational commitment; job satisfaction; Integrated social welfare facilities;
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