• 여성건강간호학회지
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• 제8권3호
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• pp.424-434
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• 2002

Background & purpose Since the 1970's the rate of breast-feeding has decreased significantly. The Korean National Institute of Health reported that the rate of breastfeeding was 68.9% in 1982 and 14.1% in 1997. There are many influencing factors including: the lack of education and information on breast feeding, lack of faith in breast feeding, increment of the rate of working, lack of encouragement by supporters in difficult situations, and nurses' low level of knowledge about breast feeding. Such a lack of knowledge and support of breast-feeding at home by family members create another dilemma to the problem of breast-feeding. If problems arise and family members are unable to provide assistance due to the deficiency of knowledge, mothers show a tendency to abandon breast-feeding. The purpose of this research is to find out the rate of breast-feeding practice by time sequence of 1 week, 6 weeks and 12 weeks after birth and influencing factors on breast-feeding practice centered on the postpartal women who were 3discharged from one hospital, which is located in Seoul and provides simple breast-feeding education and continuous postnatal telephone consultation. Methodology The subjects of this research were 54 women who gave birth in a hospital located in Seoul from 1 March 2000 to 31 April 2000. After birth the subjects were educated individually about breast-feeding and telephone consultations were conducted. On the 1st week, 6th week, and 12th week, the subjects were surveyed about their breast-feeding practice rates and methods by telephone. Results 1) Complete breast-feeding rate: Within one week after birth, the subjects showed 64.2% complete breast-feeding rate. Within 6 weeks, 39.6%, and 12 weeks, 34.1%. 2) Partial breast-feeding rate: Within one week after birth, the subjects showed 32.1% partial breast-feeding rate. Within 6 weeks, 39.6%, and 12 weeks 15.1%. 3) Complete bottle-feeding rate Within one week after birth, the subjects showed 1.9% complete bottle-feeding rate. Within 6 weeks of giving birth 15.1%, and 12 weeks 17.0%. These results show that individual education about breast-feeding and continuous postnatal telephone consultation influenced on the practice of breast-feeding. On considering the reality of the hospital situation in which nurses could not operate education program due to the work-load, it is necessary to find out selectively those mothers who are unable to breast feed and provide education individually and continuous support by telephone follow up. Futhermore, the active role of lactation nurse specialist and their efficient management of breast-feeding for the successful practice is required.

• Child Health Nursing Research
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• 제7권4호
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• pp.405-420
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• 2001

The main purpose of this study was to identify the effect of phone counseling carried out to promote the role of the primiperous mothers. The data were collected from march 20 to may 30, 1998. The subjects for the study were the mothers of 60 first bon neonates admitted to and discharged from Sam-sung Medical Center's neonatal ward. Thirty subjects were assigned to the experimental group and thirty to the control group. A measure of maternal identity as well as level of self confidence in taking care of an infant after giving birth was taken. Informational supportive nursing was then provided to the mothers through phone counseling for a total of four times at 2~3 days, 7~8days, 12∼13days and 18∼1days after discharged. The level of self confidence in taking care of an infant was then remeasured. The control group was not provided with supportive nursing through phone counseling instead the level of confidence in taking care of an infant was measured at 3 weeks. Taking previous study documentary evidence into consideration the researcher developed a supportive nursing telephone counseling program that provided both informational and emotional support suitable to primiperous mothers. A semantic differential scale developed according to Osgood and translated and adapted by Koh Hyo-Jung was used as the maternal self identity measurement tool. The tool used to measure self confidence in taking care of infant was the developed by Bak Mi Suk which includes 13 items from Pharis's self confidence scale The data were analyzed using χ²-test, t-test and paired t-test. The result of the study are as follows 1. First hypothesis The level of self confidence in taking care of an infant for the group of primiparas who received phone counseling in the postpartum period would be higher than that of the primiparas who did not receive phone counselling : As the experimental group's level of self confidence in taking care infants was significantly higher than that of the control group this hypothesis is accepted 2. Second hypothesis The level of maternal identity will be higher for the group of primiparas who received phone counseling than that of primiparas who did not received phone counseling As the experimental group's level of maternal identity was significantly higher than that of the control group this hypothesis is accepted In looking at the results of the study as a whole, it can be concluded that emotional and informational nursing support provided through phone counselling is an effective strategy in promoting the role of new mothers.

• 대한간호학회지
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• 제26권3호
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• pp.576-590
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• 1996

Advanced countries such as the USA and Japan are eagerly seeking ways to improve health and welfare of the elderly. One of the services is home health care service using the telephone. Various types of services using the telephone have been developed, improved and are being utilized ranging from the basic consulting to emergency response systems in the area of health care for the elderly. A demonstration project was launched to study the feasibility of a consulting system and telemedicine for the elderly using the public phone system in Korea. For this project, a gathering site for the elderly was selected and those who visited this place were interviewed to find out what kinds of services they wanted and what kind of system they needed to provide the required services. Based on the users' requests and the surrounding environment, a telephone consulting facility was established at the Research Institute of Nursing Science at Seoul National University and consulting personnel was recruited, trained and posted at the center. An Application program for home health care nurses to use when they visited the patients at their homes was developed. This system operates on a notebook Computer and allows nurses to communicate with a doctor at a local hospital through a modem and telecommunication line. These systems were implemented for three months and problems which developed during operation of the systems were identified and progressively modified. Through system evaluation, it was found that a consulting system using phone service will be an invaluable system for the welfare of the elderly in the future. But in order to meet the elderly's need, more services than mere consultation are needed. That is, communication with physicians and hospitals are needed. Thus, when there is any need for physicians' attention, physicians or hospitals should be contacted directly. Similarly for telemedicine, when the home health care nurse visits elderly patients she can assess the patient's problem and provide nursing care, access a physician or hospital to refer her patient to or consult directly using the telecommunication the system. The above mentioned system is a basic form of futuristic telemedicine for the elderly and those who have chronic disease problems. This kind of system will be of great value when it is used on the national information super-highways in the future. In order to get to that stage, of course, this project needs great improvement in the technical, academic, and legal aspects.

• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2009년도 춘계 종합학술대회 논문집
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• pp.652-658
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• 2009

컨택센터 운영비용은 인건비의 비중이 가장 크다. 따라서 전체적으로나 부분적으로 통화를 자동화하면 운영비용을 줄일 수 있다. 매니지드 컨택 서비스(MCS)는 음성 셀프서비스와 관련된 비용 절감 및 효율성에 매우 중요한 역할을 한다. MCS의 뛰어난 기능은 기업의 효과적인 네트워크 라우팅과 결합된 네트워크에 셀프서비스 애플리케이션의 구현이 가능하다. 고객의 전화는 가장 적절한 상담사에 의해, 더 신속하게 응답 및 처리되어 고객처리 서비스가 개선되고 결과적으로 고객 만족도가 높아진다. 고객 만족도의 증가는 수익의 증가로 이어져 컨택센터 인프라 구축비용을 낮추어준다. 본 논문에서는 MCS 기반의 컨택센터 회선용량(IVR, DID, DOD)과 PBX 용량의 분석을 한다. MCS를 통하여 센터 간 상담사간 호(call) 전환의 필요성이 줄어들어 고객질의를 한층 신속하게 해결함으로써 통신비 및 인건비를 함께 줄일 수 있다.

• 대한간호학회지
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• 제43권4호
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• pp.557-567
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• 2013

Purpose: This study was done to identify effects of a smoking cessation program including telephone counseling and text messaging using stages of change for outpatients who have had a myocardial infarction (MI). Methods: This research was a quasi-experimental design with a nonequivalent control group pretest-posttest. The participants were 48 outpatients (experimental group=24, control group=24) recruited from one university hospital. They were randomly assigned to one of two groups: (a) an experimental group with telephone counseling (once a week) and text messaging (five times a week) using stages of change, and (b) a control group with traditional telephone counseling (once a month). Efficacy of the intervention was measured by comparing the two groups on smoking-related variables at 3 weeks and 12 weeks. Results: At the 3-week and 12-week measurements, there were significant differences between the experimental and control groups on smoking cessation self-efficacy (p<.001), nicotine dependence (p<.001), CO levels (p<.001), and smoking cessation rates (p<.001). Conclusion: The results indicate that the smoking cessation program including telephone counseling and text messaging using stages of change is effective for outpatients after a MI. Further attention should be paid to the intensity of the smoking cessation program and periods for long-term follow-up.

• Perspectives in Nursing Science
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• 제11권1호
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• pp.63-73
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• 2014

Purpose: This study examine the effects of music therapy and phone counseling on postpartum depression and maternal identity in high risk women. Methods: A nonequivalent control group time series research design was employed. Eighteen women comprised the experimental group and seventeen women, the control group. Experimental group received 4 weeks of music therapy and phone counseling. Postpartum depression and maternal identity were measured prior to intervention and on the 1st, 2nd, and 4th weeks after its introduction. Results: The first hypothesis (i.e., "the degree of postpartum depression would be lower in the experimental group than in the control group in a month's time") was not supported (z=-0.47, p=.641). The second hypothesis (i.e., "the degree of maternal identity would be lower in the experimental group than in the control group in a month") was not supported as well (z=1.08, p=.285). Conclusion: There is the need to monitor long-term effects of music therapy and phone counseling on high risk postpartum women, beyond 4 weeks observed in this study. Additionally, the development of music therapy tailored to high risk individuals and systematic phone counseling protocols for postpartum depression is required.

• 한국산학기술학회논문지
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• 제19권1호
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• pp.408-419
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• 2018

본 연구에서는 충동성과 내재화 및 외현화 문제행동을 상정하여, 이들 변인들이 인터넷 중독과 휴대폰 중독에 이르게 되는 과정을 구조모형을 통해 살펴보고자 하였다. 또한, 충동성과 인터넷 중독 및 휴대폰 중독과의 관계에서 내재화 및 외현화 문제행동이 매개효과를 나타내는지 알아보고자 하였다. 이를 위해 남녀 중학생 1, 2 학년을 대상으로 설문조사를 실시하여 총 433명의 자료를 최종적으로 분석하였다. 자료 분석 시에 기술통계 분석과 상관분석, 그리고 구조방정식 모형검증, 부트스트래핑 분석을 실시하였다. 연구 결과를 살펴보면, 첫째, 연구모형과 경쟁모형 가운데 연구모형이 최종모형으로 선정되었다. 즉, 충동성은 내재화 문제행동과 외현화 문제행동, 인터넷 중독 및 휴대폰 중독에 직접적으로 유의한 영향을 미치는 것으로 나타났다. 또한, 외현화 문제행동은 휴대전화 중독에 직접적으로 유의한 영향을 미치며, 인터넷 중독에는 유의한 영향을 미치지 않음을 발견할 수 있었다. 한편, 내재화 문제행동은 휴대전화 중독 및 인터넷 중독에 유의한 영향을 미치지 않았다. 둘째, 충동성과 휴대전화 중독과의 관계에서 외현화 문제행동이 매개효과를 나타내었다. 본 연구 결과를 통한 상담과 교육에의 시사점에 대한 논의가 이루어졌다.

• 한국노년학
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• 제30권1호
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• pp.31-47
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• 2010

한국노년학회 창립 31주년과 한국언론학회 창립 50주년을 기념하기 위하여 한국노년학 창간호에서 2009년 제2권 제2호까지 게재된 커뮤니케이션 관련 연구 동향을 고찰하였다. 연구방법은 내용분석을 바탕으로 한 메타분석을 적용하였다. 키워드 검색기법을 사용하여 전체 1046편의 논문 가운에 최종적으로 54편을 추출하여, 게재시기, 연구자, 커뮤니케이션 및 미디어 유형, 연구방법 등을 중심으로 분석하였다. 커뮤니케이션 관련 논문은 1980년대에는 단 1편에 불과했지만, 1990년대 이래로 꾸준히 증가추세에 있다. 연구자들은 대학에 소속된 사회복지 전공자들이 주축이었으며 2인 이내의 소규모 연구가 82%를 넘었다. 커뮤니케이션 유형은 집단커뮤니케이션 유형이 가장 많았으며, 텔레비전, 잡지, 인터넷을 심도 깊게 분석한 매스 커뮤니케이션 연구도 발견되었다. 매스 미디어 중에서는 전통적으로 노인들의 사랑을 받아온 텔레비전이 가장 비중 있게 다뤄졌으며, 신문, 책, 잡지, 라디오, 인터넷도 언급되었다. 중재된 대인커뮤니케이션 미디어에서는 전화가 가족 간 의사소통 척도, 전화상담 등과 접목되면서 의미 있게 연구되었다. 휴대전화나 컴퓨터는 '이용'보다는 '교육'의 관점에서 접근했다. 다른 연령대의 수용자 연구와는 달리 보청기와 같은 중재된 대인커뮤니케이션 미디어가 발견되었다. 연구방법적인 측면에서는 커뮤니케이션학에서와 마찬가지로 양적 연구방법론이 전반적으로 많이 사용되었다. 서베이가 가장 폭넓게 이용되었으며, 내용분석 논문은 모두 미디어 연구에 집중되어 있었다. 향후 노년학과 커뮤니케이션학의 보다 유기적인 조우를 준비하기 위해서는 두 학문 간의 교류와 협력을 증진시킬 필요가 있겠다.

• 대한영양사협회학술지
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• 제2권2호
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• pp.105-111
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• 1996

The trial was conducted to assess the impact of consulting through telephone on body weight reduction among 18 obese adult women. The degree of obesity, food intake pattern, and life style were examined through phone calls. Subjects visited our clinic and their body fat percentages were measured using impedance fat meter (model SIF-891), and were recommended and recorded to have a low calory diet with changes in the food habit and behavior. The study results are as follows: 1. There is a positive relationship between food habit, lifestyle, obese degree, and fat percentage. 2. 8-10kg and 5kg reductions in the body weight were observed among 14 subjects and 2 subjects, respectively. However, 2 subjects maintained their body weights. 3. The body reduction curve looked like a stairway (type) with low slope and was related with food intake amount. 4. It was possible to have the adequate protein intake only through the vegetable diet. 5. 15 out of 18 subjects were on the prescribed low calory diets for 3 days. Therefore, there is a time limitation to follow the diet treatment. 6. A body weight reduction altered dietary intake of foods which were rich in sweet taste, and the favorite foods were chocolate and candy.

• 한국산학기술학회:학술대회논문집
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• 한국산학기술학회 2012년도 춘계학술논문집 1부
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• pp.401-405
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• 2012

우리나라의 서비스 직업에 대한 고용비중이 점차 높아지고 있는 동시에 여성의 경제활동도 함께 증가하는 추세를 보여주고 있다. 또한 현재 경영의 환경에 있어서의 소비자들은 기업과의 직접적인 대면과 함께 우량의 서비스 품질을 요구하는 경영환경의 시대에 있다. 각 기업은 차별화 전략으로서 최상의 서비스 제공을 통한 고객 만족 극대화에 초점을 맞추고 있으며 특히, 서비스 기업에서 추구하는 고객만족 또는 서비스 만족도가 기업의 경쟁우의를 결정짓고 기업의 이미지를 표현하는 중요한 요인으로 여겨지고 있다. 이러한 고객만족을 중시하는 기업과 조직의 목표에 의해 대부분의 고객센터의 여성 근로자들은 조직이 요구하는 감정표현의 규범에 의해 자신의 감정이나 느낌을 고객에게 연출하도록 강요받고 있다. 근로자의 기분과 감정과는 관계없이 고객에게 미소와 친절을 보내야 하는 고객센터 근로자들은 감정노동을 하고 있는 것이다. 이에 본 연구에서는 서비스 산업 중에서도 여성인력에 대한 의존도가 높은 고객만족센터(텔레마케터 or 전화상담원)에 근무하는 여성근로자를 중심으로 감정적 부조화에 따른 감정노동이 직무스트레스에 미치는 영향에 대하여 알아보고 연구 결과를 통해 고객센터의 여성근로자들의 인적자원관리 차원에서 감정노동에 대한 인지와 직무스트레스 조절을 통한 관리에 시사점을 제안하고자 한다.