• 한국IT서비스학회:학술대회논문집
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• 2002.11a
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• pp.286-292
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• 2002

국내기업에서 대부분의 정보시스템이 정보시스템 수명주기로 불 때 운영단계로 진입하고 조직의 정보시스템의존도 및 시스템규모가 점점 늘어남에 따라서 정보시스템의 운영과정에서 발생되는 소프트웨어 유지보수에 투입되는 비용도 증가되고 있다. 그러나 소프트웨어유지보수 프로젝트에 소요되는 투입인력 규모예측에 관련된 연구는 소프트웨어개발부문에 비해 적은 것이 사실이다. 본 연구에서는 유지보수프로젝트를 대상 소프트웨어의 규모는 IFPUG에서 개발된 기능점수기법(function point model)을 적용하여 산정하고, 특정 소프트웨어유지보수 프로젝트 생산성에 영향을 미치는 유지보수환경, 프로덕트, 투입인력 등 3개 영역에서 도출된 총 10개 특성을 보정요소로 설정한 후, 유지보수프로젝트의 소요인력 규모를 추정하기 위한 비선형회귀모형을 제시하고 있다. 실제 수행된 26개 유지보수프로젝트로부터 수집한 실적데이터를 이용하여 이 모형을 실증 분석한 결과 유의한 모형임이 밝혀졌다.

• Journal of Navigation and Port Research
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• v.35 no.10
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• pp.837-846
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• 2011

Due to its vast range of areas and scopes of port logistics, professional training for port logistics experts has faced a limitation to raise manpower that the nation and companies ask for. This study looks at the current and expected demand and supply of workforce to identify necessary subjects and competitive factors in secondary education for training port logistics experts. Based on previous studies, this study proposes an assessment model by eliciting the priority of subjects in secondary education. and then, provides reasons for decision making.

• Journal of Korean Ophthalmic Optics Society
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• v.12 no.4
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• pp.9-14
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• 2007

We have studied the problems associated with increasing number of ophthalmic optics students every year. The main problems are surplus supply of the optometrist and poor working condition. Thus all parties concerned who aim to solve the numerical unbalance of optometrist must have the common policy in sight. And we have to make a long-term plan and permanent organization for medical technician to establish supply and demand of medical technician with exact policy. To solve this unbalance of optometrist numbers, we have to establish an exact job category, reform the specialized education course, estimate the practical technique of national licensing examination for Korean optometrist, and innovate the contents and methods of reeducation.

• Korean Journal of Construction Engineering and Management
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• v.3 no.3 s.11
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• pp.58-65
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• 2002

University graduates from construction-related departments are undergoing serious difficulties in getting a job as construction companies are reluctant to employ new personnel due to the depression in the construction industry which has been downscaled in both domestic and overseas markets. In the situation is like this, statistics show that the percentage of employment among the university graduates is less than $25\%$, the unemployment problem in the construction sector has started to demand urgent countermeasures. This report anticipated demand and supply for technical man power in the field of construction in between 2002-2008. For preparation of an effectiveness of supply and demand plan on over-supplied in construction technical man power, this suggested expansion of SOC investment, induced into IT field of unemployed construction manpower, enlargement of overseas construction manpower And this considered an elastic operation of curriculum related to construction, and arranged an excess supply and demand of construction technical manpower, which has been considered to education that will meet with demand of enterprise, etc. on both side of quantity and quality simultaneously.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2000.11a
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• pp.247-256
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• 2000

오늘날의 기업은 상품을 판매하는 것 뿐만 아니라 기업의 신용과 이미지를 위해 그 상품에 대한 사후처리(After Service) 업무에 많은 투자를 하고 있다. 이러한 양질의 사후서비스를 고객에게 공급하기 위해서는 많은 인력을 합리적으로 관리해야 하고 요청되는 고장수리 서비스 업무를 빠르게 해결하기 위해서는 업무를 인력들에게 합리적으로 배정을 하고 회사의 비용을 최소화하면서 정해진 시간에 요청된 작업을 처리하기 위해서는 인력들에게 작업을 배정하고 스케줄링하는 문제가 발생된다. 본 논문에서는 이러한 문제를 해결하기 위해 화학계기의 A/S 작업을 인력에게 합리적으로 배정하는 스케줄링 시스템에 관한 연구이다. 먼저 스케줄링 모델을 HP 사의 화학분석 및 시스템을 판매, 유지보수 해 주는 "영진과학(주)"회사의 작업 스케줄을 분석하여 필요한 도메인과 고객서비스전략과 인력관리전략에서 제약조건을 추출하였고 여기에 스케줄링 문제를 해결하기 위한 방법으로 제약만족문제(CSP) 해결기법인 도메인 여과기법을 적용하였다. 도메인 여과기법은 제약조건에 의해 변수가 갖는 도메인의 불필요한 부분을 여과하는 것으로 제약조건과 관련되어 있는 변수의 도메인이 축소되는 것이다. 또한, 스케줄링을 하는데에 있어서 비용적인 측면에서의 스케줄링방법과 고객 만족도에서의 스케줄링 방법을 비교하여 가장 이상적인 해를 찾는데 트래이드오프(Trade-off)를 이용하여 최적의 해를 구했으며 실험을 통해 인력에게 더욱 효율적으로 작업들을 배정 할 수 있었고 또한, 정해진 시간에 많은 작업을 처리 할 수 있었으며 작업을 처리하는데 있어 소요되는 비용을 감소하는 결과를 얻을 수 있었다. 검증하였다.를, 지지도(support), 신뢰도(confidence), 리프트(lift), 컨빅션(conviction)등의 관계를 통해 다양한 방법으로 모색해본다. 이 연구에서 제안하는 이러한 개념계층상의 흥미로운 부분의 탐색은, 전자 상거래에서의 CRM(Customer Relationship Management)나 틈새시장(niche market) 마케팅 등에 적용가능하리라 여겨진다.선의 효과가 나타났다. 표본기업들을 훈련과 시험용으로 구분하여 분석한 결과는 전체적으로 재무/비재무적 지표를 고려한 인공신경망기법의 예측적중률이 높은 것으로 나타났다. 즉, 로지스틱회귀 분석의 재무적 지표모형은 훈련, 시험용이 84.45%, 85.10%인 반면, 재무/비재무적 지표모형은 84.45%, 85.08%로서 거의 동일한 예측적중률을 가졌으나 인공신경망기법 분석에서는 재무적 지표모형이 92.23%, 85.10%인 반면, 재무/비재무적 지표모형에서는 91.12%, 88.06%로서 향상된 예측적중률을 나타내었다.ting LMS according to increasing the step-size parameter $\mu$ in the experimentally computed. learning curve. Also we find that convergence speed of proposed algorithm is increased by (B+1) time proportional to B which B is the number of recycled data buffer without complexity

• Journal of the Korean Geographical Society
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• v.51 no.4
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• pp.525-539
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• 2016

This study attempts to predict the changes in the spatial distribution of occupational employment in Korea by applying Markov Chain Model. For the purpose we analyze the job-related migration pattern and estimate the transition probability with the last six years job-related migration data. By applying the Chapman-Kolmogorov equation based on the transition probability, we predict the changes in the spatial distribution of occupational employment for the next ten years. The result reveals that the employment of professional jobs is predicted to increase at every city and region except Seoul, while the employment of elementary labor jobs is predicted to increase slightly in Seoul. In particular, Gangwon-do and Chuncheongdo are predicted to increase in the employment of all occupational jobs.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.11
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• pp.409-415
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• 2017

This study examines the effect of pay dispersion on labor productivity by focusing on the inflow of newcomers into the tournament and the outflow of stayers from the tournament. According to tournament theory, the expansion of pay dispersion within the organization contributes to enhanced organizational performance by attracting high performers externally and by removing low performers internally within the organization. However, previous studies regarding tournament theory have overlooked the participant aspects. Therefore, this study explores how external hiring and involuntary turnover influence the effect of pay dispersion on labor productivity. This paper hypothesizes that pay dispersion will have a positive effect on labor productivity. Moreover, this paper predicts that the inflow of new competitors will strengthen the positive effects of pay dispersion on labor productivity, whereas the outflow of incumbents will weaken this relationship. Empirical results showed that pay dispersion increased labor productivity and the inflow of newcomers strengthened this positive relationship. However, contrary to our prediction, the outflow of incumbents weakened the positive effect between pay dispersion and labor productivity. These theoretical arguments and empirical findings highlight the proper conditions should be equipped to practically achieve the positive effect of pay dispersion on labor productivity.

• Journal of the KSME
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• v.26 no.5
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• pp.394-397
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• 1986

과거에는 정기적인 진단으로 인력 및 장비의 손실 등 여러 가지 낭비를 초래해 왔으나, 설비기 계에 대하여 진동에 의한 예측검사를 함으로써 생산전체의 공정, 품질관리, 신뢰성, 인명의 안 전등의 측면에서도 많은 효율을 기대할 수 있다. 또한 고도의 컴퓨터 시스템을 이용하여 소프 트웨어의 개발이 다양화 되면, 보다 저렴한 가격으로 진단을 해나갈 수 있을 것이다. 현재 우 리나라의 형편을 살펴보면 설비진단에 대한 이상진동의 현상과 이상판별기준 및 데이터가 축적 되어 있지 않은 실정이다. 설비진단기술을 보다 발전시켜 나가기 위해서는 설비진단을 할 수 있는 기기의 개발이 시급하며 이를 전문적으로 다룰 수 있는 전문용역회사를 창출하여 각종 플 랜트의 정기적인 점검 및 예측점검을 시도해 나가는 것이 바람직한 방향이라 사료되며 또한, 이를 위하여서는 각종 데이터의 정립 및 전문기술 인력의 양성에 온 힘을 기울여아 할 것으로 사료된다.

• Korean System Dynamics Review
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• v.7 no.1
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• pp.67-90
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• 2006

A series of system dynamics model was developed for forecasting demand and supply of human resource in the electricity industry. To forecast demand of human resource in the electric power industry, BLS (Bureau of Labor Statistics) methodology was used. To forecast supply of human resource in the electric power industry, forecasting on the population of our country and the number of students in the department of electrical engineering were performed. After performing computer simulation with developed system dynamics model, it is discovered that the shortage of human resource in the electric power industry will be 3,000 persons per year from 2006 to 2015, and more than a double of current budget is required to overcome this shortage of human resource.

• Journal of Intelligence and Information Systems
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• v.16 no.3
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• pp.99-120
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• 2010

Due to the wide spread of customers' frequent access of non face-to-face services, there have been many attempts to improve customer satisfaction using huge amounts of data accumulated throughnon face-to-face channels. Usually, a call center is regarded to be one of the most representative non-faced channels. Therefore, it is important that a call center has enough agents to offer high level customer satisfaction. However, managing too many agents would increase the operational costs of a call center by increasing labor costs. Therefore, predicting and calculating the appropriate size of human resources of a call center is one of the most critical success factors of call center management. For this reason, most call centers are currently establishing a department of WFM(Work Force Management) to estimate the appropriate number of agents and to direct much effort to predict the volume of inbound calls. In real world applications, inbound call prediction is usually performed based on the intuition and experience of a domain expert. In other words, a domain expert usually predicts the volume of calls by calculating the average call of some periods and adjusting the average according tohis/her subjective estimation. However, this kind of approach has radical limitations in that the result of prediction might be strongly affected by the expert's personal experience and competence. It is often the case that a domain expert may predict inbound calls quite differently from anotherif the two experts have mutually different opinions on selecting influential variables and priorities among the variables. Moreover, it is almost impossible to logically clarify the process of expert's subjective prediction. Currently, to overcome the limitations of subjective call prediction, most call centers are adopting a WFMS(Workforce Management System) package in which expert's best practices are systemized. With WFMS, a user can predict the volume of calls by calculating the average call of each day of the week, excluding some eventful days. However, WFMS costs too much capital during the early stage of system establishment. Moreover, it is hard to reflect new information ontothe system when some factors affecting the amount of calls have been changed. In this paper, we attempt to devise a new model for predicting inbound calls that is not only based on theoretical background but also easily applicable to real world applications. Our model was mainly developed by the interactive decision tree technique, one of the most popular techniques in data mining. Therefore, we expect that our model can predict inbound calls automatically based on historical data, and it can utilize expert's domain knowledge during the process of tree construction. To analyze the accuracy of our model, we performed intensive experiments on a real case of one of the largest car insurance companies in Korea. In the case study, the prediction accuracy of the devised two models and traditional WFMS are analyzed with respect to the various error rates allowable. The experiments reveal that our data mining-based two models outperform WFMS in terms of predicting the amount of accident calls and fault calls in most experimental situations examined.