• Journal of Korean Society of Archives and Records Management
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• v.21 no.3
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• pp.187-215
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• 2021

Archives should provide a web-based archival information service with good usability based on the understanding of users' needs. Thus, this study analyzed the usability of the National Archives of Korea (NAK) website's search service through expert and usability evaluations for various users and suggested improvement plans. A literature review, heuristic evaluation, one of the usability expert evaluation methods, and usability evaluation for users were performed. As a result of expert evaluation, the severity rating for the usability problem was highest regarding a match between the system and real world and the lowest in error prevention. In the usability evaluation, it was assumed that the user's background and whether the website's help was provided is associated with usability. Usability evaluation was conducted for 22 participants, including those majoring in records management, web/application developers, and people without such backgrounds. Furthermore, a presurvey, a five-second test, and search tasks were conducted in a row. The analysis based on usability components in ISO 9241-11: 2018, i.e., effectiveness, efficiency, and satisfaction, showed that web/application developers had the highest search effectiveness, and those majoring in records management showed high effectiveness only in the search for archival content services. Background factors did not affect efficiency, and the more familiar with the finding aids, the better the efficiency. Moreover, providing the website's help was found to be positively associated with effectiveness and satisfaction. This study suggests that the NAK website will offer a user-friendly interface and search function, expand help support, and display a consistent web interface.

• Journal of the Korean Society for information Management
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• v.27 no.2
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• pp.95-115
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• 2010

The purpose of this study is to investigate how individuals assess Chinese, Japanese, and Korean (CJK) transliterated bibliographic information on current library catalogs. Two separate studies, a survey and an experiment, were conducted using the WorldCat system. Users noted that Romanization has many issues which can inhibit user‘s ability to understand the transliterated bibliographic information even when it is in the person’s own native language and even when the individual had extensive experience with transliteration systems. The experimental results also supported these findings: participants had better results and satisfaction when looking for information written in English than when searching for transliterated information written in their native language. Implications for future research suggests a need to investigate user preferences for translation vs. transliteration of bibliographic information. This study proposes consideration of using English translation as a parallel link with CJK Romanization for bibliographic information.

• Journal of the Korean Society for Library and Information Science
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• v.58 no.1
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• pp.225-254
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• 2024

The study aims to understand undergraduates' and graduate students' perceptions and satisfaction with online learning platforms and to verify the relationship between usability factors and satisfaction with online courses. The literature review facilitated the summarization of major factors to be considered in the online learning platform development process and established the research model. The follow-up survey verified the perceptions of university constituents regarding the fulfillment of the university online learning platforms' user interface principles, platforms' usability, satisfaction with platforms, and satisfaction with online courses. Causal relationships between variables were tested and modeled by analyzing survey results. We also confirmed that the same model can be applied to different types of learners and various types of online learning methods. This study is significant in verifying that the fulfillment of the platforms' user interface design principles can affect satisfaction with online courses using the platforms based on learners' evaluation results. We expect that the research model proposed in this study can contribute to the improvement and development of online learning environments in the future.

• Journal of the Korean housing association
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• v.21 no.2
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• pp.87-99
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• 2010

The aim of this study is to evaluate interior environmental affordance for senior centers, to understand users' satisfaction with the facilities of senior centers, and to determine whether users have different levels of satisfaction with the facilities, according to their suitability to interior environmental affordance of facilities. This study will be used for planning the basic materials of the interior environmental design for senior center facilities and for developing ways to improve interior environments in order for them to be conveniently used. In studying a method, we conducted an observatory check to evaluate interior environment affordance, targeting five senior center facilities and their users located in G Metropolitan city. A questionnaire survey was then conducted to examine senior center users' satisfaction with facilities. This study investigated the suitability of center interior environments on the basis of the tools for interior environmental affordance. As a result of the study, users of the senior centers who are unsuitable to interior environmental affordance, have a tendency to be more dissatisfied with the facilities than the users of the senior centers who are suitable to interior environmental affordance

• Journal of the Korea Society of Computer and Information
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• v.16 no.3
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• pp.237-249
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• 2011

Due to the economic development and the social structure and holiday structure change, we have more time for leisure and entertainment activities. For coping with this trend the waterpark has already become the one of major entertainment facilities for many countries. The purpose of this study is to construct Waterpark service quality evaluation factors and find out the importance and satisfaction degree of these factors. The result of this study are as follows; First, the safety field had considered as most important. Second, the importance of service quality evaluation fields and factors are different according to social characteristics. Third, the safety field is evaluated as the first satisfactory field and the cost/price field is evaluated as the lowest.

• Journal of the Korean Institute of Landscape Architecture
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• v.46 no.4
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• pp.11-20
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• 2018

This paper deals with Post Occupancy Evaluation (POE) of 2.28 Memorial Park in Daegu. The park is located in center of the city. The results and discussions could be used as basic data for urban park planning and design, in CBD. A questionnaire was conducted for 15 days from May 11, to May 26, 2016, and a sample group consisting of 230 on site users. The behavior, satisfaction, and preference of space image, were surveyed. The behavior analysis, satisfaction, and image evaluation questionnaire were derived using previous studies, and reliability, factor analysis and multiple regression analysis were conducted using SPSS. As a result, the items were very reliable, causal factors were extracted, and the variables that affect satisfaction and image preference were able to be identified. In the 2.28 Memorial Park, user satisfaction and image evaluation value were very high in most items. As a result of the assessment, the green-water landscape factors and cleanness factors, which have the greatest influence on satisfaction and preference, should be continuously maintained. Due to the characteristics of the city center parks, the users of the parks also felt environmental problems in the urban areas, so the users assessed noise levels, plant species, and air quality at a low level. Therefore, to solve this, plans such as noise abatement and extension of green space should be ongoing.

• Journal of Korean Society of Forest Science
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• v.68 no.1
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• pp.18-31
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• 1985

Users' satisfaction and behavior at five mini parks in the central area of Seoul City were investigated under the encironmental design evaluation framework. The major findings are as follows; 1) The major user group is a student group with the ages ranging from 15 to 24. 2) Half of the users spend 20 to 60 minutes in these parks. 3) According to the multiple regression analysis, the variables related to the satisfaction in daytime are noise level, sunshine, plants, crowding, and surface slope, where those in nighttime are quality of surrounding buildings, turf area, lighting, shade, and sculpture or fountain. 4) According to the free response, the basic needs inmini parks are shade for rest and such amenity facilities as bench, trash basket, and drinking fountain. In addition to these basic needs, users prefer such visually pleasing objects as sculpture and fountain.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.4
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• pp.5-19
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• 2011

The purpose of this study is to identify possible needs for system improvements and reflect them on the operation and development of the system as a result of the usability assessment of an information site in science and technology. For this study, a variety of data collection techniques, including search logs, interviews, and think-alouds, were used. The search log data was processed to quantify four evaluation aspects, which were the effectiveness, efficiency, satisfaction, and errors. The verbal data collected by think-alouds and post-interviews were used to identify possible needs of enhancement in a qualitative analysis. The comparison of the usability before and after the system enhancement revealed an increase of 15 points for effectiveness, 35 seconds decrease in efficiency, 5 points increase in satisfaction, and 1.1 errors decreased, implying an overall improvement of the usability of the current system.

• Journal of the Korean Society for Library and Information Science
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• v.51 no.2
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• pp.255-279
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• 2017

In a qualitative approach, this study investigated users' perceptions associated with their satisfactions in the process of using the scholarly resource search functions of the academic version of the NAVER search engine. For this study, the data was collected from a group of undergraduate students, who conducted academic information searches in the field of own major disciplinary areas, using the Web portal. Based on the data, students' satisfactions and dissatisfactions along with the reasons of their perceptions were analyzed. The results presented users' perceptions in various evaluation criteria based on the three major domains: system interfaces, retrieval mechanisms and search results. Based on the results, the study proposed the following suggestions: 1) the enhancements of the system interfaces and HELP guidances based the limited user knowledge on basic system terminologies 2) the improvements of the retrieval mechanisms associated with understanding the contexts of the search terms presented by users 3) the necessity of the user education due to the insufficient user knowledge of the retrieval mechanisms and the search functions.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.3
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• pp.145-164
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• 2007

They say the 21 Century is the culture-centered age. As the income is increased. the concern about human culture will cause the elevation of life quality and the growth of culture needs. For that reason library service to meet their user's need for culture will be needed. The purpose of this study is to improve the university library service to suggest the solution for successful developmental strategy on cultural program of university library with the positive approach of analysis and evaluation. For specific instance, the cultural services of S women's university library was analyzed and evaluated. The point of the evaluation are five aspects: 1) the recognition of the users for the overall cultural services 2) the satisfaction index for the contents(topics) of the cultural services 3) the satisfaction index for the way of managing 4) the participation index of users. As the result of the analysis, the specific solution for the strategy of university library's cultural services for the future would be suggested.