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http://dx.doi.org/10.4275/KSLIS.2017.51.2.255

User Satisfaction related Perception of the Web Portal for Scholarly Information: Focused on the Academic Version of NAVER Search Engine  

Kim, Yang-Woo (한성대학교 크리에이티브 인문대학 문헌정보전공)
Publication Information
Journal of the Korean Society for Library and Information Science / v.51, no.2, 2017 , pp. 255-279 More about this Journal
Abstract
In a qualitative approach, this study investigated users' perceptions associated with their satisfactions in the process of using the scholarly resource search functions of the academic version of the NAVER search engine. For this study, the data was collected from a group of undergraduate students, who conducted academic information searches in the field of own major disciplinary areas, using the Web portal. Based on the data, students' satisfactions and dissatisfactions along with the reasons of their perceptions were analyzed. The results presented users' perceptions in various evaluation criteria based on the three major domains: system interfaces, retrieval mechanisms and search results. Based on the results, the study proposed the following suggestions: 1) the enhancements of the system interfaces and HELP guidances based the limited user knowledge on basic system terminologies 2) the improvements of the retrieval mechanisms associated with understanding the contexts of the search terms presented by users 3) the necessity of the user education due to the insufficient user knowledge of the retrieval mechanisms and the search functions.
Keywords
Web Portal; NAVER; Web Search Engines; Scholarly Information;
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Times Cited By KSCI : 5  (Citation Analysis)
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