• Journal of the Korean Society for Library and Information Science
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• v.54 no.3
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• pp.209-236
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• 2020

This study describes a set of user experience indicators developed for the evaluation of knowledge and information resource systems. The user experience perspectives had emerged as a new analysis standard in the field of information media and information service research. The study included a survey conducted to verify the derived experience factors and developed them as indicators. The survey data was gathered from 158 participants in the preliminary and 480 participants in the main study. The applied analysis techniques were descriptive statistics, the exploratory factor analysis, the confirmatory factor analysis, the correlation analysis, and the path analysis. The results introduced seven user experience factors, 37 detailed user experience factors, and 105 system perception factors as the final user experience indicators. The developed and verified indicators should measure the degree of user experience perceived by users of the knowledge and information resource system and conduct effective evaluations that reflect correlation rather than a simple comparison of each experience factor.

• Journal of the Korean Society for information Management
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• v.36 no.4
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• pp.129-159
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• 2019

The Purpose of this study is to develop an evaluation model for usability of research data service from the angles of evaluating usefulness of research data service itself and research data use experience-based usability. First, the various cases of evaluating usability of data services are examined and 4 rating scales and 20 measuring indicators for research data service are derived as a result of comparative analysis. In order to verify validity and reliability of the rating scale and the measuring indicators, the study conducted a survey of 164 potential research data users. KMO Bartlett Analysis was performed for validity test, and Principle Component Analysis and Verimax Rotating Method were used for component analysis on measuring indicators. The result shows that the 4 intrinsic rating scales satisfy the validity criteria of KMO Barlett; A single component was determined from component analysis, which verifies the validity of measuring indicators of the current rating scale. However, the result of 12 user experience-based measuring indicators analysis identified 2 components that are each classified as rating scale of utilization level and that of participation level. Cronbach's alpha of all 6 rating scales was 0.6 or more for the overall scale.

• Journal of the Korean Society for Library and Information Science
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• v.42 no.3
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• pp.11-43
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• 2008

The purpose of this study is to develop evaluation indicators for special libraries. Finally. overall nine evaluation areas including library management. human resources. information resources, finance resources. facility resources. information uses. information services. information sharing and library specialities and 70 evaluation indicators in consideration of the special libraries' characteristics and environments were developed based on the results of the survey of the experts and librarians of the special libraries and on the application of statistical analysis.

• Journal of Digital Convergence
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• v.13 no.7
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• pp.183-196
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• 2015

In order to perform a successful outsourcing, we needs the SLA through improving the quality of IT services. In particular SLA metrics and evaluation criteria is an important factor as to substitute the IT viability of the company to promote IT Outsourcing. SLA metrics consist of technical, managerial, user perspective items, and has been managed to aim to provide reliable and continuous quality improvement of IT services. This study focuses on the HW availability metrics of SLA indicators of IT outsourcing. We propose the Infra availability criteria for the HW configuration level to meet the SLA contract and evaluation. We offer the Infra configuration standards of SLA contract, and propose criteria to determine the suitability of the target levels in IT operations audit environment. The proposed model was verified the necessity and effectiveness of the Infra configuration standards and operation audit check items through the surveys of experts and users.

• Journal of Korean Society of Transportation
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• v.30 no.1
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• pp.149-159
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• 2012

The evaluation of public transit service quality is more complicated than evaluating other aspects of transportation service. Although various measures of effectiveness [MOEs] for transit service have been studied and applied, a more comprehensive and accurate MOE is still required. In the past, either data from user surveys or the experience of bus agency administrators and/or engineers used to measure the quality of service. However, recently, with reliable and accurate real time data from BMS(Bus Management System) and BIS(Bus Information System), more reliable and accurate MOEs are available. This study develops a service evaluation model from users' perspectives, which is based on user' cost models that consider passenger access time, riding time, waiting time, and discomfort due to in-vehicle overcrowding, violation of traffic laws, and accident rate. For validating proposed model, data from the BMS and transit-fare cards (T-Money Card) for Seoul's No. 472 main bus line were used. Models developed in this study provided reliable results.

• Journal of the Korean Society for Library and Information Science
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• v.45 no.4
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• pp.209-234
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• 2011

The purpose of this study is to verify effects between the place attachment and the place value in public libraries; and also to identify whether frequency and purpose of usage, length of residence, and website use play a moderating role in the influential relationship between users' place attachment and the perception of place value for public libraries. Users' place dependence affected the library's value positively(+) due to moderating effect of usage frequency of the library and the users' length of residence. In order to estimate the moderating effect by purpose of use, the groups were divided by purpose of library use and the relationship between place attachment and place value by groups were analyzed. However, website usage bore no effect on users' place attachment or perception of place value to their local library. This study showed that place attachment as an affective indicator on users is very useful variable to explain the value of libraries as a social and cultural place.

• Journal of the Korean Society for Library and Information Science
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• v.46 no.4
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• pp.5-25
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• 2012

The purpose of this study is to develop a measurement tool for the quality of information commons. Information commons is a physical, technological, social, and intellectual place where library users can experience various educational, research, and cultural activities. It is recently gaining popularity and several libraries have implemented it to help users share knowledge and interact with each other. It also intends to provide a place for collaboration, learning, and rest. Despite its benefits and usefulness, there is no measurement tool explicitly designed for the quality of information commons. This study used in-depth personal interview, compared prior studies, and conducted a pilot study to elicit library users' perceptions on information commons and factors influencing on the perceived quality of information commons. Groups of initial items were emerged through classifying and clustering key concepts in the data. Then, the validity of the items were verified through a pilot study. The findings of this study will be useful for developing more reliable and valid survey measurement tool.

• Journal of the Korean Institute of Landscape Architecture
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• v.49 no.2
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• pp.89-100
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• 2021

This study evaluated the degree of interaction between the people and the environment using perceived naturalness measure. The seventh-grade index of Hemeroby was divided into subclasses of land cover according to degrees of human influence. The grade was standardized for each indicator to evaluate the current state of urban parks in Seoul by applying probability density function and weight. User evaluation was conducted on six distinctive parks selected. In the results, three implications were found between spatial evaluation according to the perceived naturalness. First, park users evaluated highly for the spaces such as broad-leaved forest, coniferous forest and mixed forest evaluated highly in the Hemeroby grade index. Park users generally recognized that various types of trees in the area had high naturalness. The density of trees is one of the factors in perceived naturalness. Second, water spaces were highly evaluated for naturalness in the Hemeroby grade index. However, the perceived naturalness of water spaces such as inland wetlands, pond and reservoir evaluated in various ways depending on environmental conditions around the park. Third, perceived naturalness is easily evaluated through vertical landscape elements such as trees rather than horizontal landscapes such as grassland. The perceived naturalness is similar to the naturalness evaluation using land cover. However the study found the perceived naturalness for a specific space was different from the Hemeroby index. Perceived naturalness by the user includes the content that the individual sees, hears, and experiences. Park users are usually structuring naturalness through evaluating the value of urban green spaces based on personal perception. Therefore there is no absolute standard criterion for evaluating the naturalness of urban green spaces. A deeper study is needed that considers user bundles or user groups with conflicting interests on the perceived naturalness in urban parks. These studies will be essential data on the direction of naturalness urban park service should provide.

• Proceedings of the Korea Information Processing Society Conference
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• 2011.04a
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• pp.1411-1414
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• 2011

도시재생에서 정책을 수립하고 사업을 진행시키기 위해서는 해당 도시가 어느 정도 쇠퇴되어 있는지 판단할 수 있어야 한다. 쇠퇴의 종합적인 진단을 위해서는 물리 환경, 인구 사회, 산업 경제 등에 대한 판단기준인 쇠퇴지표가 개발되어야 하며 그에 따른 DB를 구축하여 쉽고 빠르게 활용할 수 있는 정보시스템이 요구된다. 본 연구에서는 시군구단위 도시쇠퇴를 진단할 수 있는 RIA 기반의 도시 쇠퇴진단시스템을 구현하였다. 구현된 시스템은 웹기반으로 개발되어지고 WMS, OpenAPI, RIA 방식등을 적용하여 사용자의 경험(UX)을 최대한 활용하여 이용자들이 직관적이고 쉽게 사용할 수 있도록 하였다.

• Journal of the Korean Society for Library and Information Science
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• v.57 no.2
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• pp.241-269
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• 2023

This study developed a scale for measuring publicness and examined the differences in perception of publicness according to library usage experience, personal characteristics of local residents, and types of library services. The survey was conducted on 15 local public libraries in 5 districts of Seoul, targeting library users and local residents. As a result, it was found that the publicness of libraries is composed of three factors: participatory responsiveness, procedural fairness, and situational equality, which demonstrate different aspects formed through the interaction between library users and local residents in the local community. The study derived ways to enhance publicness and presented in detail which aspect of publicness needs to be enhanced according to library usage experience and service period, local residents' occupational environment and experience of local activities, and types of library services. The study suggests that when service experiences that enhance publicness are effectively provided, more local residents can benefit from them, and the value of the library's existence can be demonstrated.