1 |
Rhew, S.Y., Shin, S.J., and Kim, Y.R., A Study on Selection and Improvement of SLA Evaluation Metrics Using IT Maturity Model, Journal of IT Service, Vol.8 No.4, pp.141-150, 2009.
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2 |
National Information Society Agency, Guideline for outsourcing management of information system, Ministry of Information and Communication, Seoul, 2005.
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3 |
Kim, Y.S., SLA indicators for the efficient management assessment of HW maintenance business, Graduate School of Information Science, Soongsil University, Master's thesis, 2012.
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4 |
Kim, J.H., Effective outsourcing of IT service management case study for the SLA, Graduate School of Information Communication, Konkuk University, Master's thesis, 2011.
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5 |
Nam, K.Ch, and Kwag, G.J., An Empirical Study of Critical Success Factors for the Implementation of SLA, Sogang Journal of Business, Vol.16, No.2, pp.67-84, 2005.
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6 |
The Federation of Korean Information Industries, Domestic and international SLA / SLM promotion cases, FKII REPORT 2004-003, 2004.
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7 |
Nam, K.Ch. and Kim, J.H., A Study of SLA's Maturity Level on Performance, Journal of information technology applications & management, Vol.14, No.1, pp.1-20, 2007.
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8 |
Ministry of Information and Communication, Operating Contract Reference Model of the Information System enhanced with the SLA, Ministry of Information and Communication, Seoul, 2005.
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9 |
Ministry of Information and Communication, Government Technical Reference Model V2.1, Ministry of Information and Communication, Seoul, 2010.
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10 |
National Information Society Agency, Guideline for incident & problem management of information system, Ministry of Information and Communication, Seoul, 2005.
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11 |
Yoo, G.R., Case study of disaster recovery system implementation using NAS, Graduate School of Information, Hongik University, Master's thesis, 2003.
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12 |
Kim, H.W., Jung.J., Kim, D.S., Rhee, H.K., and Han, K.J., An Information System Audit Model for IT Outsourcing Operation, Journal of Digital Convergence, Vol.10 No.11, pp.185-196, 2012.
DOI
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13 |
Kim, C.H., and Kook, G.H., Implementation Scheme of the High Availability System for the Stable Service, Proceeding of The Korean Operations Research and Management Science Society, Vol.2009, No.10, pp.172-177, 2009.
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14 |
Inforever consulting, IT Infra high availability, Inforever, Seoul, 2007.
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15 |
National Information Society Agency, Information Systems Audit Standards Commentary, Seou, National Information Society Agency, 2009.
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16 |
Ryu, S.M., Comparison with Operation Audit Check List of Package Information System Based on ITIL, Graduate School of Information Technology, Incheon University, Master's thesis, 2012.
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