• Title/Summary/Keyword: 이용객서비스

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Implementation of an Indoor Location Based Contents Displaying System Using Web Services (웹 서비스 이용 옥내위치기반 콘텐츠 디스플레이 시스템 구현)

  • Yim, Jae-Geol;Kim, Min-Soo
    • Journal of the Korea Society of Computer and Information
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    • v.16 no.8
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    • pp.147-155
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    • 2011
  • Map rendering, positioning, database managements are key elements of location based services. Google map and GPS (Global Positioning System) have become a very popular solution for map rendering and positioning, respectively. They are very effective and yet free of charge. However, they cannot be used for an indoor location based service system. We cannot render a building drawing with Google map, we cannot determine a moving object's position when it is indoor. This paper introduces our web services of rendering drawings, indoor positioning, and multimedia contents up-loading and playing so that any programmers can use them in developing indoor location based service systems. In order to experimentally show the efficiency of our web services, we have built a location based contents displaying system for museum visitors with them.

The effect of residence hotel IT system on long term business performance (레지던스 정보시스템이 장기 비즈니스 운영에 미치는 영향에 관한 연구)

  • Kim, Hyo-Kyung;Moon, Jae-Young;Lee, Won-Hee;Im, Kwang-Hyuk
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2017.07a
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    • pp.184-185
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    • 2017
  • 본 연구는 최근 관광산업에서 많은 영향을 차지하고 있는 레지던스산업에 있어서 업무프로세스, 레지던스내부전략이 레지던스 내부고객만족에 어떠한 영향을 주는지를 살펴보고자 하는 연구이다. 최근 서비스산업은 전 세계 산업의 70%이상을 차지하고 있으며 이중 관광산업의 경우 그 비중이 나날이 커져가고 있다. 특히 관광산업의 경우 단순히 관련 산업의 성장뿐만 아니라 국가 이미지 개선, 외화획득 등 국가의 브랜드 개선에 많은 역할을 수행하고 있다. 우리나라의 경우에도 방문하는 외국인관광객의 수가 매년 중가추세이며 특히 관광이 아닌 비즈니스의 목적으로 방문하는 수도 동반적으로 상승하고 있다. 이렇듯 비즈니스를 위해 방문하는 해외방문객이 주로 머무는 곳이 레지던스호텔이며 레지던스호텔을 이용하는 방문객이 증가하기 위해서는 내부고객인 종업원 만족이 선행되어져야 한다고 할 수 있다. 이에 본 연구는 우리나라에 소재하고 있는 레지던스호텔들이 장기적인 비즈니스 성과를 거두기 위해 어떠한 운영방식이 필요한지에 대해 종업원만족, 업무프로세스, 전략 등의 요인들을 통해 알아보고자 한다.

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Development of Measurement Standard Scale for Festival Service Quality (COKITQUAL) (지역축제 서비스품질(COKITQUAL) 척도 개발)

  • Maeng, Hae-Yeong
    • The Journal of the Korea Contents Association
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    • v.17 no.7
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    • pp.455-477
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    • 2017
  • The purpose of this study is to develop the service scales of festival quality. We derived five constituent factors, service quality measures of local festivals through the extensive literature review in Previous studies. We named these qualities "COKITQUAL" that is consist of Convenience, Information, Kindness, Operation, Corporeity. We conducted the empirical analysis for the participants in "Hwacheon Sancheoneo Festival" to verify the "COKITQUAL". As the result, Information, Kindness, Operation affected positively on Festival Satisfaction among all SERVQUALs. However, Convenience and Corporeity did not positively affected on the dependent variable. And then, Festival Satisfaction positively affected on on Behavior Intention. This study developed the Service quality concerned with local festivals which is crucial fundamentals to quantify Festival SERVQUAL through empirical study. The proper applications and usage of these newly introduced local festival qualities enable to acquire the sustainable competitive advantage in local festival.

Development Possibility of Busan as a Cruise Center (부산의 크루즈 중심지로 발전 가능성에 대한 연구)

  • Choi, Jung-Kyu
    • Journal of Korea Port Economic Association
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    • v.31 no.4
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    • pp.227-240
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    • 2015
  • Asia's cruise industry is growing rapidly with the number of tourists increasing every year. This growth has encouraged intense competition among leading port cities in Asia to retain cruise tourists and cruise lines. The purpose of this study is to analyze the development of the cruise industry around Busan as a hybrid port city and propose new strategies for improving Busan's competitiveness. To achieve these goals, factor analysis and Importance-performance analysis (IPA) are used. The analyses results suggest that the development possibility of Busan as a cruise center is dependent on the improvement of certain factors, including the variety of inland tour options, unique experience, direct service infrastructure, tourist attractions, wide accessibility to other modes, and strong connection to attraction. In addition, the city needs to meet other requirements, including developing various tours, tourist products, and fly & cruise packages and hosting international festivals that can represent Busan and cater to potential cruise customers. Moreover, the city desperately needs to expand its commercial and cultural space by redeveloping its cruise terminals.

Implement of Digital Signage based on Mobile Device for Multi-lingual Menu Support (다국어 메뉴 지원 모바일 기기 기반 디지털 사이니지 구현)

  • Kim, Seoyeon;Jung, Jinman;Ryu, Changhyung;Woo, Heesung;Eun, Seongbae;Yun, Young-Sun;Cha, Shin
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.19 no.6
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    • pp.103-107
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    • 2019
  • As the number of foreign tourists increases worldwide, it provides tourism services with various information and convenience. Most foreign tourists have difficulty using existing methods that require internet connection because internet communication is restrictive. In this paper, we propose a mobile device based digital signage via WPAN that can support multi-lingual for foreign tourists. the proposed method shows a menu by combining a template of mobile client with fundamental contents from digital signage through WPAN. To evaluate the performance of the proposed method, it is compared with a conventional webpage method. The results of the evaluation confirm that the latency decreases compared to the conventional webpage method due to the improved loading time.

A Study on the Influential Factors Affecting Korean Medical Tourism - Focusing on Chinese K-Medical Tourists (한국의료관광에 영향을 미치는 요인에 대한 연구 - 중국인 의료관광객을 중심으로)

  • Kim, Yu-Mi;Kim, Sang-Sook
    • Journal of Convergence for Information Technology
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    • v.9 no.8
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    • pp.102-109
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    • 2019
  • Despite of advanced plans from Korean government to encourage Korean medical tourism, the medical tourism in Korea is still under competitive compared to the countries including Thailand, Singapore, and India, in which the government has been driving the development in industries of medical tourism, Moreover, the studies identifying the factors affecting tourists' satisfaction has not been actively performed up to date. Therefore, this study attempts to investigate the influences of quality of medical service, accessibility, cost adequacy, and quality of tourism of Korean medical tourism on Chinese tourists' satisfaction and revisit intention. For the purpose of empirical study, a survey has been conducted to Chinese medical tourists. Findings are as follows. First, the factors of medical tourism attributes including quality of medical service, cost adequacy, and quality of tourism have turned out to have positive effects on medical tourists' satisfaction. Second, tourists' satisfaction has a positive effect on revisit intention.

The Notice Service of Train Information based on OSGi (OSGi 프레임워크 기반 상황정보 알림서비스)

  • Cho, Hee-Yeon;Seo, Hyung-Rok;Lee, Seung-Hyun;Shin, Dong-Ryeol
    • Proceedings of the KAIS Fall Conference
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    • 2009.05a
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    • pp.268-271
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    • 2009
  • 본 논문은 OSGi 프레임워크 기반의 열차 상황정보 알림 시스템을 제안하였다. 열차의 전면과 후면에 카메라 및 센서를 통해 상황정보를 인지하고, OSGi 프레임워크 으로 전송하여 상황정보를 고속의 무선랜(WLAN)을 통해 각 역의 서버로 보낸다. 각 역의 서버에서는 수집된 상황정보를 이용해 가능한 디바이스로 보내어 열차 이용객 및 관리자들이 시각적인 상황 정보를 얻어 열차의 시간, 상태, 나아가 각 지역의 기후정보 등을 이용할 수 있다.

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A Study on the Standardization of Information Connection for Transfer Information Service in Transfer Center (환승센터내 환승정보서비스를 위한 정보연계 표준화 연구)

  • Bae, Myeong-Hwan;O, Dong-Seop;Lee, Seung-Hwan;O, Se-Chang
    • Journal of Korean Society of Transportation
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    • v.29 no.5
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    • pp.33-42
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    • 2011
  • As the scale of transfer center becomes gradually large, transfer information service considering convenience of users in motion in a large transfer center is required. This service provides moving users with information through individual portable terminals such as mobile phone or, smart phone which are capable of wireless communication. In particular, technology of measuring indoor location using Wi-Fi is in a stage of commercial practice and indoor/outdoor location-base transfer information service is possible through smart phones with built-in GPS and Wi-Fi. In this study, we suggest information services that support transfer activities based on the locations of visitors inside transfer centers. This study also suggests the logical and physical architectures, and physical components required for the flow of information as well as the target connected standardized information for connecting destinations of each proposed draft standards.

Critical Success Factor of Noble Payment System: Multiple Case Studies (새로운 결제서비스의 성공요인: 다중사례연구)

  • Park, Arum;Lee, Kyoung Jun
    • Journal of Intelligence and Information Systems
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    • v.20 no.4
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    • pp.59-87
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    • 2014
  • In MIS field, the researches on payment services are focused on adoption factors of payment service using behavior theories such as TRA(Theory of Reasoned Action), TAM(Technology Acceptance Model), and TPB (Theory of Planned Behavior). The previous researches presented various adoption factors according to types of payment service, nations, culture and so on even though adoption factors of identical payment service were presented differently by researchers. The payment service industry relatively has strong path dependency to the existing payment methods so that the research results on the identical payment service are different due to payment culture of nation. This paper aims to suggest a successful adoption factor of noble payment service regardless of nation's culture and characteristics of payment and prove it. In previous researches, common adoption factors of payment service are convenience, ease of use, security, convenience, speed etc. But real cases prove the fact that adoption factors that the previous researches present are not always critical to success to penetrate a market. For example, PayByPhone, NFC based parking payment service, successfully has penetrated to early market and grown. In contrast, Google Wallet service failed to be adopted to users despite NFC based payment method which provides convenience, security, ease of use. As shown in upper case, there remains an unexplained aspect. Therefore, the present research question emerged from the question: "What is the more essential and fundamental factor that should takes precedence over factors such as provides convenience, security, ease of use for successful penetration to market". With these cases, this paper analyzes four cases predicted on the following hypothesis and demonstrates it. "To successfully penetrate a market and sustainably grow, new payment service should find non-customer of the existing payment service and provide noble payment method so that they can use payment method". We give plausible explanations for the hypothesis using multiple case studies. Diners club, Danal, PayPal, Square were selected as a typical and successful cases in each category of payment service. The discussion on cases is primarily non-customer analysis that noble payment service targets on to find the most crucial factor in the early market, we does not attempt to consider factors for business growth. We clarified three-tier non-customer of the payment method that new payment service targets on and elaborated how new payment service satisfy them. In case of credit card, this payment service target first tier of non-customer who can't pay for because they don't have any cash temporarily but they have regular income. So credit card provides an opportunity which they can do economic activities by delaying the date of payment. In a result of wireless phone payment's case study, this service targets on second of non-customer who can't use online payment because they concern about security or have to take a complex process and learn how to use online payment method. Therefore, wireless phone payment provides very convenient payment method. Especially, it made group of young pay for a little money without a credit card. Case study result of PayPal, online payment service, shows that it targets on second tier of non-customer who reject to use online payment service because of concern about sensitive information leaks such as passwords and credit card details. Accordingly, PayPal service allows users to pay online without a provision of sensitive information. Final Square case result, Mobile POS -based payment service, also shows that it targets on second tier of non-customer who can't individually transact offline because of cash's shortness. Hence, Square provides dongle which function as POS by putting dongle in earphone terminal. As a result, four cases made non-customer their customer so that they could penetrate early market and had been extended their market share. Consequently, all cases supported the hypothesis and it is highly probable according to 'analytic generation' that case study methodology suggests. We present for judging the quality of research designs the following. Construct validity, internal validity, external validity, reliability are common to all social science methods, these have been summarized in numerous textbooks(Yin, 2014). In case study methodology, these also have served as a framework for assessing a large group of case studies (Gibbert, Ruigrok & Wicki, 2008). Construct validity is to identify correct operational measures for the concepts being studied. To satisfy construct validity, we use multiple sources of evidence such as the academic journals, magazine and articles etc. Internal validity is to seek to establish a causal relationship, whereby certain conditions are believed to lead to other conditions, as distinguished from spurious relationships. To satisfy internal validity, we do explanation building through four cases analysis. External validity is to define the domain to which a study's findings can be generalized. To satisfy this, replication logic in multiple case studies is used. Reliability is to demonstrate that the operations of a study -such as the data collection procedures- can be repeated, with the same results. To satisfy this, we use case study protocol. In Korea, the competition among stakeholders over mobile payment industry is intensifying. Not only main three Telecom Companies but also Smartphone companies and service provider like KakaoTalk announced that they would enter into mobile payment industry. Mobile payment industry is getting competitive. But it doesn't still have momentum effect notwithstanding positive presumptions that will grow very fast. Mobile payment services are categorized into various technology based payment service such as IC mobile card and Application payment service of cloud based, NFC, sound wave, BLE(Bluetooth Low Energy), Biometric recognition technology etc. Especially, mobile payment service is discontinuous innovations that users should change their behavior and noble infrastructure should be installed. These require users to learn how to use it and cause infra-installation cost to shopkeepers. Additionally, payment industry has the strong path dependency. In spite of these obstacles, mobile payment service which should provide dramatically improved value as a products and service of discontinuous innovations is focusing on convenience and security, convenience and so on. We suggest the following to success mobile payment service. First, non-customers of the existing payment service need to be identified. Second, needs of them should be taken. Then, noble payment service provides non-customer who can't pay by the previous payment method to payment method. In conclusion, mobile payment service can create new market and will result in extension of payment market.

Analysis on parking characteristics & demand of general hospitals based on parking data-A hospital case (주차장 입·출차 데이터 기반 종합병원 주차특성 및 주차수요 분석-A병원 사례를 중심으로)

  • Cho, Gyeong-Mi;Cho, You-Young
    • Journal of the Korea Convergence Society
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    • v.11 no.9
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    • pp.193-202
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    • 2020
  • The aim of this paper is to analyze parking characteristics and demand of A general hospital(A hospital) based on data on entries·exits in parking lot and to improve parking service to patients and visitors without building new parking spaces. To improve the quality of parking service we analyze average parking duration, parking turnover, peak hour, parking index and parking demand of A hospital. Using the results of this research we can improve parking regulations and operate a parking lot smartly. Other hospitals of similar size of A hospital can also refer to these results to improve parking service and build a smart parking system.