The Mediating Effects of Self-Efficacy and Organizational Commitment in the Relationship between Emotional Labor, Occupational Stress and Depression in a Call Center Counselor (콜센터 상담원의 감정노동, 직무스트레스와 우울과의 관계에서 자기효능감, 조직몰입의 매개효과)
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- Journal of the Korea Academia-Industrial cooperation Society
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- 제19권10호
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- pp.290-299
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- 2018