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http://dx.doi.org/10.15207/JKCS.2022.13.02.331

Factors Affecting on Nursing Service Quality of Small and Medium-sized Hospital Nurses  

Yeo, Su-Yeon (Department of Nursing, Kwangju Women's University)
Song, In-Ja (Department of Nursing, Kwangju Women's University)
Publication Information
Journal of the Korea Convergence Society / v.13, no.2, 2022 , pp. 331-340 More about this Journal
Abstract
A descriptive study was attempted to identify the factors affecting of nursing organization culture, communication competence, and professionalism on nursing service quality of small and medium-sized hospital nurses. The study were 166 nurses from hospital nurses located in G metropolitan city, and the data collection period was from August 22 to August 30, 2019. Data were analyzed PASW 18.0 program. As a result, the factors affecting on nursing service quality were professionalism(𝛽=.485, p<.001), communication competence(𝛽=.354, p<.001), hierarchy-oriented organization culture(𝛽=.154, p<.01). The adequacy of the multiple regression model was very significant at the F statistic 64.75(p<.001), explanatory power of 54.6%. Based on this study, it can be useful as basic data for exploring ways to improve nursing service quality and developing nursing intervention programs.
Keywords
Communication; Hospital; Nurse; Nursing Service; Organizational culture; Professionalism;
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Times Cited By KSCI : 9  (Citation Analysis)
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