• Title/Summary/Keyword: 업무갈등

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Relationship between a Role Ambiguity·Conflict and Job Satisfaction, Job Performance on Role of Tourism Police Officers (관광경찰 역할에 대한 역할모호성·역할갈등과 업무만족, 업무수행도와의 관계)

  • Kim, Sang-Woon;Cho, Seung-A
    • The Journal of the Korea Contents Association
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    • v.15 no.1
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    • pp.132-139
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    • 2015
  • The tourism police force has been established on 16th October 2013 for foreign tourists' safety and security. The major roles of tourism police officers were provided a crime prevention patrol and maintenance of order in tourist destination, a clampdown on illegal activities for foreign tourists, a controlling for overcharging of restaurants accommodations taxi, an administrative guidance and controls on tourism industry and worker in union relative organ like the Ministry of Culture, Sports and Tourism local government. However, the roles of tourism police officers overlap the work of general police officers and work of tourism police officers need a cooperative business with relative organs. It is caused a role ambiguity conflict between tourism police officers and general police officers. The object of this study is to improve the tourism police system through investigate a perceived gap of role ambiguity conflict between tourism police officers and general police officers and influencing relationship of role ambiguity conflict between job Satisfaction and job Performance.

Experience of the Role Conflict of Nurses in Long-term Care Hospitals (요양병원 간호사의 역할갈등 경험)

  • Park, Soeun;Yeom, Eun-Yi
    • The Journal of the Korea Contents Association
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    • v.16 no.7
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    • pp.368-381
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    • 2016
  • Purpose: The purpose of this study was to describe the experience of the role conflict among nurses in long-term care hospitals. Method: Data were collected through in-depth interviews with nine nurses in long-term care hospitals. Colaizzi's phenomenological method was used for data analysis. Result: In this study, five categories and twelve theme clusters were generated. The five categories consisted of 'Heavy workload,' 'Nursing job delegation of unclear regulations,' 'Unprotected doctor's job performance,' 'Non-systematic nursing assistants management' and 'Limit of competency.' Conclusion: These results will contribute to the role establishment of nurse in long-term care hospitals and the qualitative improvement of work by providing the grounds for the strategy development which improve working environment and job satisfaction of nurses in long-term care hospitals apposite to the case of Korea.

A Study about the Effects of Organizational Members' Personality Types and Conflict Resolution Styles on the Organizational Communication Satisfaction (조직원의 성격유형에 따른 갈등관리방식의 차이가 조직커뮤니케이션 만족에 미치는 영향에 관한 연구)

  • Jang, Ha-Yong;Kim, Youn-Joo
    • Korean journal of communication and information
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    • v.62
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    • pp.95-118
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    • 2013
  • The purpose of this study was to investigate the variables which had effects on the organizational communication satisfaction(OCS) based on the relationship between organizational members' personality types and conflict resolution styles. A questionnaire survey including social style profile and OCS scale was carried out with the various organizational members. The results showed that there were significant differences on the ways to resolve the conflicts according to personality types. The members who tended to assert their opinions with confidence had a high level of OCS. The results of path analysis on the variables influencing the OCS revealed that among the conflict resolution styles, the problem solving style and compromise style were associated with the OCS-social relationship. In contrast, the blaming style and imposing style were related with the degree of OCS-task. The members' individualistic variables such as organizational status and sex were important factors in explaining the differences of conflict resolution styles and the OCS. In conclusion, this study showed that the matching of conflict resolution styles with the members' task characteristics is a crucial factor in the production of effective organizational outcomes. The limitations of this study were reported along with the suggestions for the future studies.

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Correlation Analysis between Organization Conflict and Job Stress of Construction Manager in Construction Site (건설현장 건설사업관리기술자의 조직갈등과 직무스트레스 상관관계 분석)

  • An, Sung-Hoon;Bitamba, Bauma Frigeant
    • Journal of the Korea Institute of Building Construction
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    • v.20 no.4
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    • pp.367-373
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    • 2020
  • As the supervision in site is integrated into construction management, the organization's work is expanded, and the perspective and goals of the work have changed, so there is a high possibility that the conflict situation within the organization will increase. Organization conflict increase a job stress of workers, so it acts as a negative factor in deriving organizational performance. Therefore, the purpose of this study is to analyze the correlation between organization conflict and job stress of construction manager in construction site. As a result of the study, the organization conflict of the construction manager was generally low, and the job stress was also less than that of other area's workers. In addition, correlation analysis revealed that organization conflict and job stress were related. The results of this study may help to improve the organization structure in the construction management site organization.

Moderating Effect of Emotional Intelligence on the Relationships Between Job Demand and Burn-out of Radiologic Technologists (방사선사의 직무요구와 소진간의 관계에서 감성지능의 역할)

  • Ahn, Seong-Ah;Jung, Bong-Jae
    • Journal of radiological science and technology
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    • v.33 no.4
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    • pp.313-320
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    • 2010
  • The purpose of this study is to investigate the relationships between job role and exhausting metal status of radiologic technologists. The results showed as follows: First, job demand(role conflict, recognition demend, work demend) of radiologic technologist highly correlated to its exhausting mental status. Second, emotional intelligence moderated the relation between on the relationship between job demand(recognition demend) and burn-out(decline of success). We concluded that radiologic technologist's intervention for burn-out have positive effect on improving organizational performance. Further studies are needed to develop and test the effect of intervention programs for emotional intelligence and burn-out control.

The Correlation between Conflict Level within the Organization and Job Satisfaction of the Dental Hygienist (치과위생사의 조직 내 갈등수준과 직무만족도간의 관련성)

  • Jeong, Sun-Rak;Jang, Ji-Eon
    • Journal of dental hygiene science
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    • v.15 no.1
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    • pp.38-45
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    • 2015
  • This research was attempted in order to investigate the correlation of the conflict level and job satisfaction of the dental hygienists in the dental clinic agency. The subjects were 249 dental hygienists working with more than five dental hygienists at dental clinics in Daegu, eight dental clinics were randomly chosen, the researcher visited them personally and the data was obtained by self-administrated questionnaires from March 2 to March 31, 2011. In conclusion, the higher ages, monthly income and total career were, the higher levels of conflict were, and job satisfaction was significantly high when monthly income and total career were higher. Correlation between level of conflict and job satisfaction showed as level of conflict are lower, job satisfaction was significantly high. Regression analysis of the factors affecting job satisfaction, it was significantly high as monthly income was higher, friction of view and ignorance was lower. Therefore, the conflict level is reduced, the job satisfaction degree of the dental hygienist is enhanced, the dental hygienist duty efficiency is enhanced and dental service of the good quality is provided.

An Exploratory Study on Work Conflict Experience (직장 내 갈등경험의 과정에 대한 탐색적 연구)

  • Dawon Rhee;Sunhee Lee;Min Han
    • Korean Journal of Culture and Social Issue
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    • v.20 no.3
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    • pp.205-233
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    • 2014
  • This study aims to identify work conflicts in Korean socio-cultural context by applying grounded theory. Survey has been conducted through in-depth interviews with 11 different employees from various occupational categories. Data collected from the survey were then analyzed based on the grounded theory of Strauss and Corbin (1998), thus resulted in a paradigm model consisting of 31 categories, 63 subcategories, and 100 concepts by open coding. Axial coding was then conducted and the results were as follows. The causal condition was the 'character of an opponent'. Contextual conditions which affect the causal condition were 'situational characteristics', 'character of an opponent', 'character of oneself', and their 'mutuality'. 'Negative feeling' was the central phenomena of work conflict and action/interaction strategies were verified to be 'avoidance', 'expression', 'effort toward solving problems' and 'increasing conflict'. Intervening conditions were 'interrelation', 'intervention', and 'group/task characteristics'. The consequences were organized as 'conflict continuance', 'personnel change' and 'positive effect'. Through selective coding, 'managing with the conflict' was derived as core-category and three different types of management were classified. Ultimately, this study shows how employees work in Korea experience the work conflicts and what kinds of socio-cultural factors have influence on the work conflicts, which can supplement previous inadequate empirical research. Also, this study can provide implications and suggestions as a fundamental integrated model for the future empirical research on work conflicts.

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Negative Transition of Smart Device Utility: Empirical Study on IT-enabled Work Flexibility, After Hours Work Connectivity, and Work-Life Conflict (스마트기기 효용의 부정적 전이: IT기반 업무 유연성, 근무시간 외 업무 연결성, 일-삶 갈등에 관한 실증 연구)

  • Kim, Hyung-Jin;Lee, Yoon-ji;Lee, Ho-Geun
    • Informatization Policy
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    • v.26 no.4
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    • pp.36-61
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    • 2019
  • While smart devices can have a positive impact on work efficiency and productivity by reducing time-space constraints and enabling rapid processing of tasks, side effects can arise from the imbalances between work and personal life. In recent years, as smart devices are increasingly used in work environments, it is more necessary than ever to understand the related phenomenon, find the cause of negative effects, and search for appropriate solutions. This study has developed and verified a theoretical model that shows how the technical characteristics known as the utility of smart devices are converted into negative results such as work-life conflict. As a result of analyzing the collected data from the employees, our study provides significant implications for the researchers, as well as the practitioners and policy makers, regarding various relationships among IT-enabled work flexibility, after-hours work connectivity and work-life conflict, and the new knowledge about the important role of segmentation supplies from the organization.

Influence of Distributive Injustice and Relation Conflict on Knowledge Hoarding: Role of Sensitivity to Incentive and Task Interdependence (분배 불공정성과 관계 갈등이 지식축적에 미치는 영향: 인센티브 민감성 및 업무 의존도의 역할)

  • Inho Hwang
    • Journal of Korea Society of Industrial Information Systems
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    • v.28 no.6
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    • pp.131-149
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    • 2023
  • In light of the COVID-19 incident, organizations have recognized the importance of systematically managing knowledge resources to enhance work efficiency and performance within the organization. We have adopted the perspective of knowledge hoarding, which entails the ownership of individual knowledge, and aim to elucidate the underlying mechanisms that contribute to knowledge hoarding by considering the organizational environment, personal characteristics, and task characteristics. To test our hypothesis, we conducted a survey among employees working in companies that have implemented knowledge management policies or systems. We obtained a total of 381 samples, which were analyzed using AMOS 22.0 and Process 3.1 macros. Our findings reveal that distributive injustice leads to conflicts relationships and subsequently increases individual knowledge hoarding. Furthermore, we found that sensitivity to incentive interacts with distributive injustice, further exacerbating knowledge hoarding. Conversely, task interdependence mitigates knowledge hoarding by interacting with distributive injustice and relation conflict. These results contribute to the development of effective organizational knowledge management strategies aimed at curbing knowledge hoarding within the organization.

An Exploratory Research on Causality among Information Technology Stress Creators in Organizations (조직 내 정보 기술 스트레스 유발요인들 간의 인과관계에 대한 탐색적 연구)

  • Yim, Myung-Seong
    • Journal of Digital Convergence
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    • v.10 no.8
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    • pp.1-14
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    • 2012
  • The purpose of this study is to explore the causality among technostress creators. In doing so, we can suggest the ways how to reduce a technostress of employees. Research results suggest that pace of change has a positive effect on the work overload and has a negative effect on work-home conflict. Complexity of technology positively influences not only work overload but job insecurity. Work overload has a significant effect on work-home conflict. Finally, work-home conflict has a positive effect on job insecurity. Conclusions and implications are discussed.