• Title/Summary/Keyword: 시설 이용 만족도

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Reasonable Design Method of Rainwater Harvesting Facility Considering Demand and Supply for Rainwater Reuse (빗물 재이용의 수요와 공급을 고려한 합리적인 빗물이용시설의 설계 방안)

  • Kang, Taeuk;Lee, Sangjin;Felix, Micah Lourdes A.
    • Proceedings of the Korea Water Resources Association Conference
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    • 2015.05a
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    • pp.457-457
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    • 2015
  • 최근, 우리나라에서는 효과적인 수자원 관리와 추가적인 수원 확보 차원에서 빗물 재이용에 관한 관심이 크게 증대되고 있다. 하지만 국내의 관련된 제도와 기술 지침은 단지 규제 측면에서 빗물이용시설을 설치하도록 제시하고 있어 빗물이용시설의 실제 사용을 고려한 계획이 배제되어 있다. 본 연구의 목적은 실용적인 빗물이용시설의 계획을 위해 SWMM을 이용하여 빗물 재이용의 수요(빗물 재이용 목표량)와 공급(연간 강우량과 패턴)을 반영한 설계 방법을 제시하는 것이다. 이를 위해 SWMM 내에 구현되어 있는 빗물통 모의에 관한 수식을 이용하되, 수식을 목적에 맞도록 일부 변형하여 활용하였다. 그리고 빗물이용시설의 규모는 설정한 목표량을 만족할 수 있는 최소의 크기로 결정하는 것이 적절하고, 장기간의 강우자료를 이용한 물수지 석이 요구되므로 이를 고려하였다. 본 연구에서 제시한 빗물이용시설의 설계 방법은 송산 그린시티 동측지구에 계획된 빗물이용시설의 규모 결정에 활용되었다. 빗물 재이용의 목표량이 일정한 경우, 빗물이용시설의 크기가 커질수록 빗물 재이용 가능량은 로그함수의 형태로 증가하여, 빗물이용시설이 특정 규모 이상으로 커지더라도 빗물 재이용 가능량은 더 이상 증가하지 않는 임계점이 나타난다(그림 1). 따라서 빗물이용시설은 이러한 임계점이 나타나는 규모 정도로 설계하는 것이 합리적이다. 본 연구에서 제시한 빗물 재이용을 고려한 빗물이용시설의 계획은 빗물이용시설을 보다 합리적으로 계획하는데 도움을 줄 수 있을 것으로 판단된다.

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Ecological Variables Affecting Library Satisfactions of Mothers of Early School-age Children (학령초기 아동 어머니의 도서관 이용만족도에 영향을 미치는 생태학적 변인 탐색)

  • Sang Eun Lee;Naya Choi
    • Journal of the Korean Society for Library and Information Science
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    • v.57 no.1
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    • pp.233-261
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    • 2023
  • Drawing on Bronfenbrenner's ecological system, the study explored the effect of the ecological variables affecting library satisfaction for mothers of early school-age children. The study used the eighth wave(2015) of Panel Study on Korean Children and conducted correlation analysis, multiple regression analysis, hierarchical regression analysis, and stepwise regression analysis. Researchers selected ecological variables for each ecological system based on previous studies. Results showed that mothers had moderate satisfaction with libraries, and their satisfaction with libraries was affected by library accessibility, satisfaction with public services, type of residence, children's reading time, and supportiveness of parenting policy. The study showed that external factors such as family, community, and policies could affect library satisfaction along with internal factors in the sociocultural context. The study suggested a possible practical implication for library policy.

A Study on the Relationship Between Physical Evidence and Performance of Commercial Sport Centers (상업용 스포츠센터의 물리적 증거와 성과에 관한 연구)

  • Won, Gu-Hyun
    • Korean Business Review
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    • v.16
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    • pp.61-76
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    • 2003
  • In proportion as increasing priority of sports service industries, the necessity and importance of service marketing has raising. Because of such point, this study investigates on the relationship of physical evidence and performance in using commercial sport centers. A study model and several hypotheses were developed regarding the relationships. To test the model and the hypotheses empirically, we distributed 350 copies of survey and collected 283 copies. 278 copies appear valid for our empirical study, except 5 copies that are considered inappropriate for our purpose. The results and implications are as follows. First, Service physical evidence had a positive effects on overall perceived quality and satisfaction. second, Results indicate that overall perceived quality and satisfaction playa significant role in the relationship between physical evidence and customer loyalty.

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Foodservice Operational System and Satisfaction of Customers with Foodservice at Youth Facilities (청소년수련시설 급식소의 운영실태 및 이용자의 급식만족도)

  • Lee, Hyun Ju;Lee, Young Eun;Park, Eun Hye
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.44 no.9
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    • pp.1374-1387
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    • 2015
  • The purpose of this paper was to investigate the operational status of youth facilities as well as the degree of students' satisfaction with menus served at youth facilities. The survey was conducted from July 9 to July 31, 2013 using questionnaires. The responses of 55 youth facilities and 249 students who had experienced foodservice at youth facilities were analyzed, utilizing the SPSS V20.0 program. The results on management status of youth facilities were as follows: 41.8% of youth facilities were operated for over 10 years, and 45.5% of facilities served meals for 100 to 200 students per day on average. Meal costs were 4,450 won on average, and food costs accounted for 46.8% of average meal costs. Exactly 78.2% of facilities preserved storage type meals at a temperature under -18 degrees Celsius for more than 144 hours, as the 'Food Sanitation Act' stated. Exactly 12.7% of facilities did not hire professional dietitians and had unsupervised foodservice management. Among 19 kitchen equipments surveyed in this research, Combi steamer was the least frequent at youth facilities. According to the results, most students (38.7%) ate leftovers since the food was not tasty. Overall foodservice satisfaction was on average 3.45 points, and the four factors 'dining room sanitation' (P<0.05), 'food taste' (P<0.01), 'serving various desserts' (P<0.01) and 'temperature of dining room' (P<0.05), significantly affected overall satisfaction. As food taste was critical for customer satisfaction, it is important for each dietitian to consider customers' preferences and develop recipes and menus. Further, detailed regulation and precise guidelines for youth facility foodservice are required to enhance students' foodservice satisfaction and serve nutritionally balanced menus in a hygienic manner.

The Effect of High-speed Railway Station Facilities and Train Related Services on Customer Satisfaction: Based on KTX User Experience (고속철도 역사시설 및 열차서비스 경험이 고객만족에 미치는 영향)

  • Lee, Kang-duck;Hwang, Eun-Ju;Yeom, Sun-Ho;Kim, Min-Ho;Jo, Hye-Jung
    • Journal of the Korean Society for Railway
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    • v.19 no.3
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    • pp.351-362
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    • 2016
  • The purpose of this study is to investigate service factors and relationships affecting customer satisfaction by measuring indexes of the entire set of high-speed railway station facilities and train services. In this study, we collected data from 202 KTX passengers and analyzed the data using the structural equation model (SEM) method. Through exploratory factor analysis (EFA), we found five major service factors, including parking related service (PRS), station convenient facilities related service (SCS), ticketing services (TIS), service within the train (SWT), and inner environments (INE). As result of a hypothesis test, it was found that PRS does not influence SWT, whereas SCS and TIS positively affect train related service. Also, SWT and INE significantly affect the overall service satisfaction of customers. Thus, our findings provide that station facilities and train service experience are important factors that can enhance customer satisfaction.

Effects of Ecotourism Village Attributes on Tourists' Satisfaction -Focused on Comparison of Adults and Children- (생태체험마을 속성이 방문객의 만족에 미치는 영향 -성인과 초등학생 비교를 중심으로-)

  • Kim, Kyung Hee;Lee, Sun Min
    • Journal of Agricultural Extension & Community Development
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    • v.21 no.4
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    • pp.909-937
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    • 2014
  • Ecotourism activity is a rapidly growing proportion of the tourism industry as a growing awareness of the natural environment. The purpose of this study was to examine the effects of ecotourism village attributes on tourists' satisfaction focused on comparison of adults and children. For this study, an onsite survey was conducted to tourists of eight ecotourism villages. A total of 506 samples were collected and analyzed using SPSS 20.0. Through factor analysis, three dimensions of selection attribute were identified from 13 variables: 'program service', 'facility' and 'environment'. The multiple regression analysis was conducted to identify the factors effects of ecotourism village attributes on tourists' satisfaction. Whereas 'program service', 'facility' factors among ecotourism village attributes had positive effects on satisfaction in the adults group, 'program service', 'facility' and 'environment' were important factors for children. The study suggested that it was important for ecotourism village managers to develop effective marketing techniques that could have a lasting impact on customer retention.

The Convergence Factors of Turnover and Effect of Job Satisfaction of Physical Therapist in Residential Facility for the Disabled on Job Commitment (장애인 거주시설 물리치료사의 직무 만족이 직무몰입에 미치는 영향과 융합적 이직 요인)

  • Jeong, Se-Hoon;Ro, Hyo-Lyun
    • Journal of the Korea Convergence Society
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    • v.13 no.1
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    • pp.131-139
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    • 2022
  • This study investigated the effects of job satisfaction on job commitment and turnover factors of physical therapists working in residential facilities for the disabled. Job satisfaction (23 questions) and organizational commitment (11 questions) were investigated for 122 physical therapists working in residential facilities for the disabled. As a result of the study, the job satisfaction of physical therapists working in residential facilities for the disabled was 3.16, and the level of organizational commitment was 3.29, which was moderate. Among job satisfaction, higher self-esteem, superior and welfare system, communication, and satisfaction with colleagues showed higher organizational commitment. Self-esteem, supervisor and welfare system, communication, and co-worker factors were found to affect emotional commitment. Physical therapists working in residential facilities for the disabled pointed out dissonance between their boss and colleagues, poor working environment, salary problems, and excessive work as factors for turnover. In order to increase organizational commitment of physical therapists working in residential facilities for the disabled, it seems that respect for their work and improvement of relationships with superiors and colleagues are necessary.

An Analysis of Casual Relationships between Benefit Awareness and Satisfaction with Various Types of Green Roofs - A Focus on the Case of Department Stores in Seoul, Korea - (옥상조경 시설의 유형별 효용 인지도와 이용 만족도 간의 인과관계 분석 - 서울시의 백화점을 중심으로 -)

  • Kim, Eun-Jin;Jung, Tae-Yeol;Kim, Yong-Soo
    • Journal of the Korean Institute of Landscape Architecture
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    • v.40 no.6
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    • pp.89-97
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    • 2012
  • Green roofs are being created in various purposes to use spaces. Most of them have been built with a goal as a resting place. However, the use of the green roofs needs to be raised. Otherwise, maintenance and administration of green roofs can be loosened. In addition, budget or cost involved can be wasteful. Therefore, this study makes a proposition if the satisfaction of green roofs is higher, the use of green roofs could be increased more. We are willing to analyze how beneficial the awareness can affect for the satisfaction with regard to green roofs. The findings can be helpful to provide a foundation data for raising the use of green roofs. We believe that the awareness benefits and satisfaction could be different depending on the facility's status on green roofs. Therefore, we classified green roofs of 11 department stores, in Seoul, into four types. Among them, we paid attention to five department stores that were able to represent each type. We analyzed the awareness benefits and satisfaction depending on the type of green roofs. We analyzed casual relationships between them using Structural Equation Modeling. We expect that the landscape architecture scholars will expand research on the various determinants in using green roof. een Roof; Type of Green Roof; Benefit Awareness; Satisfaction; Structural Equation Modeling;

A Study on User Behavior and Satisfaction with Neighborhood Parks within Walking Distance with Consideration for Interior and Exterior Environments - Focusing on the Case Study Hwarang and Gwanum Park, Daegu - (도보권 근린공원의 내·외부 환경을 고려한 이용행태 및 만족도에 관한 연구 - 대구광역시 화랑공원과 관음공원을 대상으로 -)

  • Jung, Sung-Gwan;Lee, Seul-Gi;Kang, Dong-Hyun
    • Journal of the Korean Institute of Landscape Architecture
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    • v.42 no.5
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    • pp.110-123
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    • 2014
  • Recently, having neighborhood parks within walking distance has grown in importance. The purpose of this study is to analyze the effect of user satisfaction with neighborhood parks within walking distance considering interior and exterior environments. To do so, a field survey and GIS were conducted to construct data which were then compared with result of the analysed environment. Finally, amultiple regression analysis was conducted to confirm impact on user satisfaction of environment. By summarizing the study results, it was found that users of Hwarang Park exhibited a high level of satisfaction with 'park facilities' and 'safety of park use'. In the case of Gwanum Park, users exhibited a high level of satisfaction with 'green space' and 'amount of shade'. On the contrary, two park users exhibited low levels of satisfaction with 'facilities for children' and 'various attractions' within the parks. The pedestrian environment of Hwarang Park was rated higher than Gwanum Park within the park service area. User satisfaction was also rated higher than for Gwanum Park. However, two park users exhibited low levels of satisfaction with 'various attractions' within the pedestrian environment. From the result regression analysis of the total satisfaction factors, 'environment of access route', 'park facilities' and 'space for walking' positively influenced park use satisfaction. It was found that improvement of the pedestrian environment would be more effective than the improvement of the internal environment on Hwarang Park. This study investigated correlation with the access road environment as well as the interior environment of the parks. The results of this research will be used to improve accessibility and availability for neighborhood parks within walking distance.

Management Revitalization of Hapki-do Gymnasium Based on Customer (수요자 중심의 합기도장 경영활성화 연구)

  • Choi, Bang-Ho
    • Journal of the Speleological Society of Korea
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    • no.92
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    • pp.31-40
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    • 2009
  • The purpose of this study was to revitalize management of Hapki-do gymnasium based on customer. The Subjects of this study were 264 persons who have trained Hapki-do. Also, subjects were chosen by convenience sampling method. Data were analized with SPSS 12.0 version for frequency and crosstab analysis. Following is the analysis result. First of all, it is necessary repairing facilities and operating systematic education program. Secondly, it is necessary a discriminatory education program. Further study on demand features of Hapkido gymnasiums will contribute to expand and to strengthen the base of Hapkido development. This will aid Hapkido to gain dominant position in the competition of martial arts and sports industry.