The Effect of High-speed Railway Station Facilities and Train Related Services on Customer Satisfaction: Based on KTX User Experience
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Lee, Kang-duck
(Korea Management Association Registration)
Hwang, Eun-Ju (Korea Management Association Registration) Yeom, Sun-Ho (Korea Management Association Registration) Kim, Min-Ho (Korea Management Association Registration) Jo, Hye-Jung (Global Service Management, Sogang University) |
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