• The Journal of the Korea Contents Association
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• v.17 no.6
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• pp.591-599
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• 2017

With the introduction of long-term care insurance, the number of long-term care facilities and the elderly using it is increasing. Nevertheless, there was a lack of concern and research on elderly abuse and how to affect the life of the elderly in long-term care facilities. The study analyzed the data collected from 278 senior citizens of 44 long-term care facilities in two regions. The analysis was conducted to analyze the relationship among elderly abuse, service quality, service satisfaction and life satisfaction. An analysis showed that some of the elderly experienced elderly abuse, especially sexual abuse. The experience of abuse affect the perception of the service quality, service satisfaction and life satisfaction of the elderly. The elderly experienced abuse was undervalued in service quality, service satisfaction and life satisfaction. Based on these findings, the implications to prevent elderly abuse of long-term care facilities are suggested.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2018.05a
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• pp.61-62
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• 2018

목포항은 과거부터 서남권 도서를 연결하는 여객선 교통의 충추적인 역할을 담당해왔다. 최근 국민의 삶의 질 향상과 여가시간 증가로 섬을 찾는 관광객이 증가하고 있다. 이에 목포항 연안여객터미널의 이용객 만족도를 조사하여 어떤 시설, 서비스를 중요하게 여기고 있는지 조사, 분석하였다. 그 결과 다양한 연령층이 목포항 연안여객터미널을 이용하고 있었으며, 그 가운데 20대와 50대의 이용객이 많았다. 연안여객터미널 접근성은 좋다고 했으나 타 교통수단에 비해 다소 비싸게 느끼고 있었다. 연안여객터미널 시설의 중요도와 만족도에 있어서 매표소 시설, 대기실 공간, 화장실 여건은 중요하다고 인식하고 있었고 목포항 연안여객터미널의 만족도도 대체로 높았다. 그러나 상업시설과 주차장은 중요하게 인식하고 있었으나 만족도는 낮게 나타나 이에 대한 보완이 필요할 것으로 판단된다. 연안여객선의 운영서비스에 있어서는 운항간격, 출항시간 준수, 운항 소요시간 준수, 편의시설 관리, 안전관리 수준, 이용서비스 대비 운임, 차도선 이용 편의성에 있어서 만족도가 높게 나타났다. 이 연구는 향후 목포항 연안여객터미널 운영에 활용될 수 있을 것으로 기대된다.

• Journal of Digital Convergence
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• v.11 no.10
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• pp.79-94
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• 2013

Perceived value of the property and determine the satisfaction and accommodation factors impact factor in customer satisfaction, and perceived value of factors for the tourists and the the satisfaction degree of freezing gareul analysis in the following results are derived. First, the economics of accommodation, convenience to the tourists, but the perceived value and accessibility and facilities that do not affect the show better, second, the perceived value, affordability, amenities, increase tourists' satisfaction showed.

• 한국벤처창업학회:학술대회논문집
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• 2019.04a
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• pp.57-62
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• 2019

공간서비스 그룹을 구성하는 업체들이 공간이라는 서비스를 제공하면서 사용자의 이용목적과 생애주기에 맞춘 용도로 그 사업모델을 구축하고 있다. 이와 같이 공간대여 서비스는 효율적이고 생산적인 학습효과를 제공하며, 스터디 센터와 스마트 워크에 초점을 많은 업체들이 등장하고 있는 실정이다. 하지만 공간대여 서비스와 소비자의 일치성에 관한 연구가 부족한 실정이다. 따라서 본 연구는 공간대여 서비스에 대한 개념을 분석하여 공간에 대한 접근성, 내부환경요인, 서비스 내의 시설이 시설 만족도에 미치는 영향과 소비자의 자아이미지 일치성, 기능적 일치성, 가치 일치성이 고객만족에 미치는 영향을 분석하였으며, 마지막으로 시설만족도와 고객만족이 이용공간에 대한 애호도에 미치는 영향을 살펴보았다. 공간대여 서비스의 구성요소인 접근성, 내부환경요인, 서비스내의 시설과 시설 만족도와의 인과관계에 대한 실증 연구결과를 요약하면 접근성과 서비스내의 시설은 시설만족도에 유의적인 영향을 미치는 것으로 나타났지만 내부환경요인은 시설만족도에 유의적인 영향을 미치지 않는 것으로 나타났다.

• Korean Journal of Social Welfare
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• v.65 no.1
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• pp.59-81
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• 2013

The purpose of this study is by classifying social welfare facility's workers into community facility and using facility to apprehend the standard of their organize causes, job satisfaction, intention of turnover and influence cause by these. As a result, in organize causes, using facility's workers are more satisfied than community facility's workers. By influence causes of working satisfaction's result, there is a difference between using facility and community facility's working satisfaction influence causes, the working satisfaction deciding causes of community facility's social workers are level of qualification, contents of works and working environment, using facility's workers are contents of works, superior and director, wages, job environment, promotion and improvement and co-workers. Living facility's social workers's influence causes of intention of changing jobs are level of qualification, contents of works and working environment and using facility's workers are only working environment. Finally, based on this study, we suggested various discussions and practical implications for effective staffing.

• Journal of the Korean Society for information Management
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• v.33 no.4
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• pp.77-101
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• 2016

Recently, attention has been drawn to a new form of a public library, that is, a public library in a complex facility constructed in the same building or site with another facility. To get active users' or local governments' supports in the public library in a complex facility, it is necessary to build library strategic plans based on the analysis of users' evaluation and demands. Thus, this study analyzed the user satisfaction and perception of the 28 public libraries in complex facilities in Seoul. As a result, it was found that most users overall satisfied with public libraries in complex facilities in terms of human resources, information resources, and the links among services and positively perceived their environments and services. In order to provide more satisfaction to the users in public libraries in complex facilities first, it is necessary to improve the accessibility of libraries, to secure the sufficient library space, to prevent the outside noise, to link the facilities which bring mutual synergistic effect, and to develop a program and service accompanying other facilities.

• Journal of the Korean Institute of Landscape Architecture
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• v.39 no.1
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• pp.84-95
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• 2011

The purpose of this study is to increase the usage of satisfaction of outdoor exercise equipment installed at parks when plans and designs are made for renovation or formation of parks. In order to do so, the study surveyed and analyzed the usage satisfaction of 150 men and women who use outdoor exercise equipment in neighborhood parks located in Dongtan New Town. There were four factors that affect the variables of usage satisfaction. They can be defined as the main facility factor, awning factor, maintenance factor, and additional facility factor. From the result regression analysis of the total satisfaction rate and the factors, the main facility factor was the most influential of the variables. This could indicate that the facility factor affects the satisfactory rate of outdoor exercise equipment. This research is done only with the examples of neighborhood parks, so it limits the possibility of analysis of seasonal use. It is necessary to conduct analysis research of parks which installed many outdoor exercise equipment, such as a vest-pocket park, children's garden, and pedestrian/urban/metropolitan neighborhood parks.

• Journal of the Korea Convergence Society
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• v.9 no.12
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• pp.337-344
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• 2018

This study aims to provide the basic data for the revitalization, efficient operation and management of sports facilities by investigating the perceptions of the service satisfaction in the users of public sports facilities. As the subjects of this study, 225 residents in the Chungbuk region were selected regardless of their sexes, and correspondence analysis method was applied to examine the interrelations among perceptions in the users of public sports facilities. The findings obtained through the research results are summarized as follows: First, it is necessary to construct and improve public sports facilities for the efficiency of their operation and the reflection of the users' demand for service satisfaction. Second, it is necessary to approach from the welfare aspect in the plan for the utilization of public sports facilities and to develop and provide various activity programs for the consumers' classes.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.12
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• pp.6998-7004
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• 2014

This study examined how the facility satisfaction, anxiety, self-esteem, stress, and depression of the elderly in care facilities affect their life satisfaction. The objects of the study were 271 elderly in 8 care facilities located in Seoul and associated areas. The results of a questionnaire, which was carried out from the 10th March to 25th August 2013, were analyzed. For data analysis, a t-test, one-way variance analysis, correlation analysis, and proof analysis on the SPSSWIN 18.0 program was conducted at the significance level of 5%. The analysis revealed the following. First, there were differences in the life satisfaction depending on age, sex, education level, and marital status. Second, life satisfaction was related to service satisfaction, medical service satisfaction, facility environment satisfaction, and self-esteem. Third, life satisfaction was higher if self-esteem, service satisfaction and facility environment satisfaction were higher, and if the family relationship stress was lower. Overall, self-esteem, service satisfaction, and facility environment satisfaction of the admitted elderly were positive influential factors of life satisfaction.

• Korean Journal of Social Welfare Studies
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• v.43 no.1
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• pp.89-115
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• 2012

The purpose of this study is to examine the effects of organizational justice and job stress on social worker's job satisfaction between social welfare using facilities and community(living) facilities. The results of this study were as follow. First, social worker's organizational justice's 3 sub-dimensions; distributive justice, procedural justice, interactional justice and job satisfaction are same result through the latent average analysis between social welfare using facilities and community(living) facilities. however, social worker who works in living facilities job stress is higher level than using facilities worker. Second, distributive justice, interactional justice has a positive effect to job stress but procedural justice has not statistical effect. In addition, only interactional justice have a negative effect to job stress, job stress have negative effect to job satisfaction. Third, In this study, established structural model are existed partially difference between group of facility types.