• The Journal of the Korea Contents Association
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• v.20 no.11
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• pp.88-100
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• 2020

This study explored the impact of perceiving communication and empathy skills of workers in the food service industry on communication satisfaction. This study surveyed 715 customers and workers. First, the result showed that the higher the people thought communication skills of worker were, the higher they felt satisfaction on communication in restaurants for both customers and workers. Workers perceived their communication kills better than customers did. Second, the higher the people thought empathy skills of worker were, the higher they were satisfied on communication in restaurants for both customers and workers. Workers perceived their empathy kills better than customers did. Lastly, multiple regression analysis results showed that communication and empathy skills independently had the impact on communication satisfaction for customers. But only communication skills had the impact on satisfaction amongst workers. Maybe the impact of empathy skill was included with that of communication skills. This indicated that there existed the perceptual difference between customers and laborers about communication satisfaction.

• Journal of Convergence for Information Technology
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• v.7 no.6
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• pp.79-87
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• 2017

The purpose of the convergence study is to confirm the relevance between communication awareness and communication ability and communication self-efficacy. The subjects were 128 college students studying convergence education. They answered to a self-report questionnaire during March 13 to 24, 2017. The instrument for Awareness toward communication, Communication ability, Communication self-efficacy was done by Likert 5 point scale. Data was analyzed by technical statistics, t-test, one way ANOVA, Pearson's correlation coefficient and post-hoc Scheffe test using SPSS/Win 21.0 program. As a result, awareness toward communication level $3.50{\pm}.41$ point, communication ability $3.32{\pm}.38$ point and communication self-efficacy $3.00{\pm}.40$ among. Communication Awareness was positively correlated with communication ability level and communication self-efficacy. If there is an intervention program that improve the level of communication self-efficacy, it is expected to enhance the communication ability.

• 한국노년학
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• v.41 no.4
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• pp.455-468
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• 2021

This study was performed to utilize for foundation data of research related nursing communication and developing nursing intervention by examining the relationship between nurses' perception of the elderly and communication. This study is a descriptive research using a set of questionnaires that examines the relationship between nurses who provide care to the elderly by confirming their perception of the elderly, communication difficulties with the elderly, communication behavior, and satisfaction with communication. After IRB approval, data were collected either face-to-face survey or by online survey. A total of 292 nurses participated in this study. The collected data were analyzed as descriptive statistics, t-test and ANOVA, Duncan test and Pearson's Correlation Coefficients, Multiple Regression Analysis by using SPSS/WIN 26 program. As a result, a significant correlation was identified between perception of the elderly and communication disorders, communication behavior, and communication satisfaction. We found that nurses who had more positive perceptions about the elderly had less communication disorders, better communication behaviors, and higher communication satisfaction with the elderly. From this result, we suggest that nurses caring for the elderly should receive education on communication methods with elderly to improve their perception. Furthermore, we suggest future studies to improve nurse's perception of the elderly and communication.

• The Journal of the Korea Contents Association
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• v.17 no.11
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• pp.364-370
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• 2017

Creative thinking and fusion diversity of the performing arts pursue the settlement of empirical value realization by assuming new communication by genre. This new value and communication can create a type of collective intelligence with a different attempt based on the individual communication and horizontal thinking of the masses. Therefore, the empirical value and communication of the 21st century convergence(fusion) performing arts is possible through new types and analysis, and also were understood as the horizontal creation structure of the artist. As a result, first, the concept of the right value of 'convergence' was perceived as empirical communication depending on the empirical thinking ability of genre artists. Second, off-genre and collaborative tendencies are due to cooperation based on intellectual ability and recognition of horizontal communication by genre. Third, in the collaboration, the public's individualized communication ability and universal communication recognition should be premised and perceived the empirical definition about the collective intelligence. In conclusion, it is concluded that empirical value and communication of convergence performing arts enable to the experimental creation of collective intelligence, and that the relationship structure extends to a meaningful transition of convergence interpretation and expression of performing arts.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.4
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• pp.5-27
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• 2020

This study, as primary research that examines the communication characteristics of the library and the perception of librarians in order to make public libraries a communication space, surveyed the perception of librarians in public libraries and made an attempt to devise activation measures for the communication spaces of the library. As a result, the communication characteristics of the library were derived to be locality, community spirit, and interactivity. In addition, the perception survey found that librarians have positive remarks about the communication spaces of the library. As it shows a high degree of awareness, the library should focus on ways to revitalize communication. First, the direction of communication must be set in order to fulfill library's new role in communication and exchange. Second, it is desirable for the library to free itself from being a quiet space and recreate it as a space for communication. Third, the library needs to exchange and connect with organizations, groups, and gatherings of the community. Fourth, it seems necessary for the library to provide support for the users' independent and voluntary communication and operation of the community.

• Journal of Digital Convergence
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• v.19 no.2
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• pp.549-560
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• 2021

The study was done to investigate the mediating effects of communication ability on the relationship among self-awareness, empathy, emotional intelligence and interpersonal competence of nursing students. Data on subject's self-awareness, empathy, emotional intelligence and interpersonal competence were collected using a structured self-reporting questionnaire. During September and December 2019, data were collected from 282 nursing students in J and K cities. Data were analyzed using three-step mediated regression analysis with the SPSS WIN 21.0 programs. Self-awareness, empathy, emotional intelligence and communication ability were positively correlated with interpersonal competence of nursing students. Also, communication ability had a partial mediating effect on the relationship among self-awareness, empathy, emotion intelligence and interpersonal competence. These finding indicate that it will be more effective to education strategies that can increase self-awareness, empathy, emotional intelligence and communication ability together when developing education programs that improve interpersonal competence.

• Journal of Digital Convergence
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• v.18 no.10
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• pp.307-314
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• 2020

This purpose of the study is to investigate the influence of perception of importance of communication, self-esteem and communication skill on patient safety attitude of nursing students. Subjects were 164 associate nursing students associate nursing students(3·4rd). The data were collected using self -report questionnaire from May 17 to June 14, 2019. Data were analyzed by descriptive statistics, t-test, ANOVA, Pearson correlation and hierarchical multiple regression with SPSS/WIN 23.0. Mean point of perception of importance of communication(5 point scale) was 3.75. self-esteem(4 point scale) was 3.64, and communication skill(5 point scale) was 3.60 and patient safety attitude(5 point scale) was 4.44. Patient safety attitude were positively correlated with perception of importance of communication (r=.57, p<.001), self-esteem(r=.32. p <.001) and communication skill(r=.34. p <.001) of nursing students. Perception of importance of communication(β=.520, p<.001), self-esteem(β=.165, p=.039) explained 34.76% of total variance of patient safety attitude of nursing students. Therefore, To increase patient safety attitude of nursing students, it is necessary to develop and test the program for improving perception of importance of communication and self-esteem of nursing students.

• The Journal of the Korea Contents Association
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• v.19 no.3
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• pp.22-30
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• 2019

This study was to find out that the effects of emotional clarity and perspective-taking on communication of married persons targeting 206 peoples. It set the clarity of emotional recognition and perspective-taking as the independent variables and the communication as the dependent variable and verified them. The results revealed in this study are as follows. When looked at the correlation between the clarity of emotional recognition, perspective taking, and communication of married people, each variable showd close correlation. It showed that the communication of married people had a statistically significant effect to the clarity of emotional recognition and perspective taking through the multiple regression analysis. As above, the result of this study confirmed the clarity of emotional recognition and perspective taking as factors that affect to the communication. It confirmed that more positive and reasonable communication is possible when understand the emotion clearly and the perspective taking which is the ability of standing in other people's perspectives.

• Knowledge Management Research
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• v.24 no.4
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• pp.43-61
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• 2023

Businesses recognize the importance of empathy among members for achieving organizational goals. Accordingly, they have developed and implemented communication programs aimed at enhancing mutual understanding between the MZ generation and the older generation. However, recent communication programs conducted by businesses differ in that they involve compulsory participation driven by the organization. This study sought to empirically examine their effectiveness. Data was collected from 697 participants in communication programs to validate the proposed research model, which was empirically tested through regression analysis. The results of the analysis confirmed the effectiveness of communication programs even in non-voluntary situations and highlighted intergenerational perception differences. The findings of this study emphasize the significant role of communication and empathy within organizations. Consequently, they have impacted the development of communication strategies and culture within organizations, and are expected to provide theoretical and practical insights valuable to researchers and practitioners interested in intergenerational perception differences from a knowledge management perspective.

• Education of Primary School Mathematics
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• v.14 no.2
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• pp.147-164
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• 2011

The national mathematics curriculum revised in 2007 emphasized students' mathematical communication and the curriculum is currently applied to all grades. In order to promote students' mathematical communication, the teacher needs to understand full implications and apply them to instruction. This study examined how teachers employed mathematical communication in their instruction and how they perceived it. The results showed that teachers had lack of understanding of student-centered instruction and mathematical communication. They also did not use various representation activities and discussion-based activities as expected. The number of students per classroom was reported by teachers as a main barrier to promote mathematical communication, but it did not make substantial differences in practice. Building on the results, this paper included implications for improving teachers' conception of mathematical communication.