• Journal of the Korean Society for information Management
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• v.30 no.3
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• pp.207-228
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• 2013

The purpose of this study is to reveal the influence of the expectation and perceived performance of the online science & technology information service quality on user satisfaction and royalty. To achieve this goal, we use the NDSLQual model to measure the quality of NDSL service. The results were as follows: First, among seven expectation factors, four factors (reliability, convenience, system usability and information quality) had a positive effect on the user satisfaction. Second, while service recovery had a negative effect on the royalty, the other six factors (reliability, convenience, system usability, responsiveness, security and information quality) had a positive effect on the royalty. Third, among seven perceived performance factors, three factors (reliability, convenience and information quality) had a positive effect on the user satisfaction. Fourth, among seven perceived performance factors, three factors (reliability, convenience and information quality) had a positive effect on the royalty. As a result, information quality, reliability and convenience of the expectation and perceived performance are common factors influencing user satisfaction and royalty.

• Design Convergence Study
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• v.15 no.2
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• pp.301-317
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• 2016

Flexible display interface is capable of creating new user behaviors based on its characteristics of outstanding surface representation and display transformations such as bending, rolling, and folding. Thus, it is being discussed that the newly emerging flexible display interface can offer a different user experience that the previous flat display couldn't. However, as it is hard to find studies that identify the general attributes of user experience in the area of flexible display research, this study was intended to identify and label experience that users expect in a flexible display interface. For this purpose, this study first investigated literature reviews about user experience in previous digital media interface and flexible display interface and conducted interview research in order to reflect the users' perception, collecting 52 items that represent user experience. In addition, these items were used as measurements to deduct different types of user experience, and 308 interviewees participated in the interview research process. As a result, 10 types of user experience were developed from the results of the survey: functionality, understandability, pleasure, convenience, familiarity, stimulation, adaptability, collectivity, reality, and aesthetic.

• Journal of Service Research and Studies
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• v.10 no.3
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• pp.67-80
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• 2020

The information system audit service has been recognized for its effectiveness in improving the management efficiency of informatization projects in the public sector and improving the quality of information systems. However, according to several recent studies, it is not very helpful in securing quality by indicating formal audit performance and incorrect functions or errors in a short audit period. So, if the effectiveness of audit is proved to ensure the quality of the information system from the perspective of the software life cycle and to successfully operate and maintain it, the use of audit for the successful construction of the information system will be an essential factor. Therefore, this study investigated whether the current audit service users are satisfied with the current information system audit and what they expect. If it is different from what was expected, the difference between expectations and performance was analyzed to improve user satisfaction, and a survey was conducted through interviews with experts in the information system field. Based on the empirical results through the questionnaire, in order to reduce the difference in expectations from the user's point of view in the information system audit service, a plan to improve the audit system suitable for the new audit environment was proposed.

• Journal of Navigation and Port Research
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• v.29 no.1 s.97
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• pp.97-104
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• 2005

The objective of this study is to evaluate the expected effectiveness of new operation system for port container terminals. We assumed that the operation system of container terminal consists of monitoring & control system, operation system, planning system, and information technology, and we selected total 19 technology alternatives. Through the results of questionnaire and interview received from field expert, we established the evaluation model and analyzed the productivity improvement by estimating the weight and the priority of productivity for operation system From the developed model, we provide useful implications to introduce new technologies of operation system for domestic container terminals.

• Journal of Labour Economics
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• v.26 no.2
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• pp.97-127
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• 2003

The purpose of this paper is to analyze the expected earnings differentials by major of university graduates. Usually the achievement in labor market has been measured by the earnings of those being with job. But such simple comparisons of earnings might fail to bring out correct evaluation once if the probabilities of getting a job are quite different across the major of university graduates. So it is necessary to compare the expected lifetime eatings which can be computed using the earnings of those with job and the probabilities of taking a job. In this paper, we showed that the expected earings of university graduates are quite different by major and not only the difference of earnings but also the difference of job-taking probabilities are considerably contributing such differentials. Especially the expected earnings of medicine and education are considerably higher than those of other majors. These results are maintained almost identically with the change of estimation methods. But despite of these findings. it should be admitted that it was not possible to exactly measure the magnitude of differentials by major.

• Journal of Digital Convergence
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• v.13 no.7
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• pp.109-116
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• 2015

This paper aimed to identify the relationship between satisfaction and continuous usage intention of AT(Accounting Technician) certification program using WBI(Web-Based Instruction) in the digital convergence environment. We extend satisfaction and continuous usage intention, technology acceptance model theory by adding usefulness expectation, program interface, expectation confirmation. This study was examined by using the SPSS 21.0 and AMOS 21.0. The results by analysis are as follows. First, usefulness expectation and program interface showed positive effect on the expectation confirmation, usefulness expectation had more significantly effect than the program interface. Second, expectation confirmation had significantly positive effect satisfaction, continuous usage intention. Also expectation confirmation was influenced by continuous usage intention rather than satisfaction. Third, satisfaction had positive sign on the continuous usage intention.

• The Journal of the Korea Contents Association
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• v.22 no.7
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• pp.164-175
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• 2022

The OTT (Over The Top) platform promotes itself as a distinctive competitive advantage in that it allows users to stay on the platform longer and visit more often through a Personalized Recommendation Service. In this study, the characteristics of the Personalized Recommendation Service are divided into three categories: recommendation accuracy, recommendation diversity, and recommendation novelty. Then proposed a research model which affects the usefulness of users to recognize recommendation services by each characteristics and leads to satisfaction of expectations. The result of conducting an online survey of 300 people in their 20s and 30s who subscribe Netflix shows that the perceived usefulness increased when the accuracy, variety, and novelty of Netflix's Recommendation Service were high. It was also confirmed that high perceived usefulness leads to satisfaction of expectations before and after Netflix use. The derived research results can confirm the importance of evaluating the personalized recommendation service in terms of user experience and provide implications for ways to improve the quality of recommendation services.

• The Journal of the Korea Contents Association
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• v.15 no.1
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• pp.140-151
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• 2015

This study apply concept mapping to realize of client participation and self-determination in social welfare program for the mental disorders. They are relatively easily marginalized in decision-making process of their program. But realization of client participation and self-determination is directly connected with effect of service. For this reason, we confirmed the applicability of concept mapping in program planning that support client participation. Case of this study is social welfare program of B community psychiatric rehabilitation center located in the A city. This program is community interchange service for the mental disorders. Interchange type is to have a food with the mental disorder and the solitary elderly. We took advantage of the concept mapping to derive the outcomes that are expecting the mental disorders and mental health social workers. Concept mapping was proceeding in six steps; preparation stage ${\rightarrow}$ idea collection stage ${\rightarrow}$ structuralization stage ${\rightarrow}$ analysis stage ${\rightarrow}$ interpretation stage ${\rightarrow}$ application stage. Participants were a total of 25 people including the mental disorders and community psychiatric rehabilitation center employees. The participants produced 42 statements. Sorting results, the mental disorders produced 6 clusters; community psychiatric rehabilitation center employees produced 3 clusters. The mental disorders classified better detail than community psychiatric rehabilitation center employees. Two group were found gap of expected outcomes each other, went narrowed it. They agreed 3 expected outcomes finally. We identified empirically the usefulness of concept mapping to realize self-determination and program participation.

• Korean Journal of Childcare and Education
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• v.3 no.1
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• pp.71-87
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• 2007

This study aims to understand the relationship between mothers' expectation on school adjustment of their preschool children and mothers' perception of their parenting efficacy and their children's competence. Subjects were 340 mothers of 4-5 year old children attending child care centers and kindergartens located in Seoul and Kyunggy area. Test on elementary school children's school adjustment by Lim(1993). Parenting sense of competence adapted by Shin(1997), and Self-Perception profile for children' competence adapted by Jeon(1992) and Suh(1999) were adapted and used to measure mothers' expectation of their children's school adjustment, mothers' perception on their parenting efficacy and children's competence each. The data were analyzed by t-test, Correlation, simple and multiple regression analysis. The results of this study are as follows. Mothers who have jobs and have graduated university or more showed higher expectation on school adjustment of their children. Mothers also expect higher school adjustment of their daughters and of not the first child in their family. The more mothers percept their parenting efficacy, the higher they expect their children's school adjustment. Mothers's perception on their children's competence also showed same relationship with expectation of their children's school adjustment, that is, the more mothers percept their children's competence, the higher they expect their children's school adjustment.

• Korean Journal of Clinical Laboratory Science
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• v.49 no.2
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• pp.171-179
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• 2017

This study investigated the influence factors of retirement expectations among medical technologists at medical centers in Seoul and Gyeonggi area, Korea. Subjects were 158 medical technologists. Using a sampling survey method, data was analyzed between July 2015 and December 2016. There was a negative correlation between educational level and economic preparation, but gender and monthly income did not reach retirement expectation level. Conversely, we found no change in the trends with respect to gender, monthly income; nonetheless, we observed that frustration gradually increased with age and working duration. In conclusion, our findings show that there are four factors that significantly influence retirement expectation and preparation: age, level of education, working duration, and family condition. This study contributes to understanding retirement expectations and can be a reference for retirement preparation in medical technologists.