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Mitigation Plan for Expectation-Performance Gap of Information Systems Audit Services

정보시스템 감리서비스의 기대-성과 차이 완화 방안

  • 지경숙 (유한대학교 경영학과 세무회계 전공) ;
  • 김희완 (삼육대학교 컴퓨터공학부)
  • Received : 2020.09.02
  • Accepted : 2020.09.16
  • Published : 2020.09.30

Abstract

The information system audit service has been recognized for its effectiveness in improving the management efficiency of informatization projects in the public sector and improving the quality of information systems. However, according to several recent studies, it is not very helpful in securing quality by indicating formal audit performance and incorrect functions or errors in a short audit period. So, if the effectiveness of audit is proved to ensure the quality of the information system from the perspective of the software life cycle and to successfully operate and maintain it, the use of audit for the successful construction of the information system will be an essential factor. Therefore, this study investigated whether the current audit service users are satisfied with the current information system audit and what they expect. If it is different from what was expected, the difference between expectations and performance was analyzed to improve user satisfaction, and a survey was conducted through interviews with experts in the information system field. Based on the empirical results through the questionnaire, in order to reduce the difference in expectations from the user's point of view in the information system audit service, a plan to improve the audit system suitable for the new audit environment was proposed.

정보시스템의 완성도를 제고하고 안정성, 효과성, 효율성을 높이기 위해 도입된 정보시스템 감리서비스가 우리나라 공공부문 정보화 사업의 관리 효율화와 정보시스템 품질제고 등의 효과가 인정되고 있으나, 최근의 여러 연구에 의하면 짧은 감리 기간으로 형식적인 감리 수행과 잘못된 기능이나 오류를 지적하여 본래의 목적과 다르게 품질확보에 큰 도움이 되지 못한다는 주장이 제기되고 있다. 또한, 의무감리로 공급자인 감리법인과 감리사들은 감리제도의 틀 안에서 형식적인 감리수행 활동을 하고 수요자들은 감리효과가 미흡하다고 느껴도 절차상 형식적으로 감리를 받고 있는 상황이 되고 있지는 않은지에 대한 주장도 있다. 그러나, 소프트웨어 라이프 사이클 관점에서 정보시스템의 품질을 담보하고 성공적으로 운영되고 유지보수 하는데 감리의 효과가 입증된다면 많은 예산이 투입되는 정보시스템의 성공적인 구축을 위한 감리의 활용은 필수 요소가 될 것이다. 이에 본 연구는 현재 감리서비스 이용자들은 현행 정보시스템 감리에 대해 과연 만족하고 있는지, 어떤 것을 기대하고 있는지 기대했던 것과 차이가 난다면 사용자의 만족도를 제고하기 위하여 기대와 성과의 차이를 분석하기 위하여 정보시스템 분야의 전문가들의 인터뷰를 통한 설문조사를 실시하였다. 설문을 통한 실증결과를 토대로 정보시스템 감리서비스에서 사용자 입장에서의 기대차이를 줄이기 위해 새로운 감리환경에 맞는 감리제도 개선방안을 제안하였다.

Keywords

References

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