• Korean Security Journal
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• no.20
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• pp.141-177
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• 2009

The purpose of this study is to identify the effects of service orientation perceived by employees of security companies on service quality and management performance based on service orientation theory. To test this, 345 participants were sampled from the security companies located in Seoul and Gyeonggi area using stratified cluster random sampling, and then frequency analysis, exploratory factor analysis, t-test, one-way ANOVA analysis and path analysis of the resulting data were conducted using SPSS 15.0 program. Conclusions derived from the aforementioned analytical methods are as follows: there were difference in service orientation according to demographic characteristics. And results from analyses showed that service leadership, which is sub factor of service orientation, was highly evaluated by the male group, and the customer service, by the participants of having college education and more, and the service system, by the group of the income bracket between 1.51 and 2 Million Won.

• Proceedings of the Korean Society of Computer Information Conference
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• 2022.07a
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• pp.345-346
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• 2022

본 연구에서는 코로나19 팬데믹에서 서비스산업종사자들의 직업 불안이 삶의 만족에 미치는 영향 관계를 알아보고자 연구를 진행하였다. 거기에 가족지지의 매개효과를 검증하고자 하였다. 2019년말에 발생한 코로나19는 세계적으로 한 번도 경험해 보지 못한 새로운 세상을 경험하고 있다. 자국의 국민을 보호하고자 국제 공항은 외국의의 출입을 철저히 봉쇄함으로써 코로나 확산을 막았고, 그로인하여 세계 경제교역은 큰 타격을 받았다. 산업관련 물동량은 점차 회복되고 있으나 여행객을 포함한 인적교류는 아직도 힘든 상황으로 호텔업, 관광업등의 서비스산업은 상당한 영향을 받아 거기에 종사하는 직원들 또한 자신의 직업에 대한 불안이 늘고 있다. 2021년 현재 대부분의 나라에서 위드코로나 정책으로 전환하면서 서비스산업이 점차 회복되고 있으나 아직도 힘든 상황을 보내고 있다. 따라서 본 고는 포스트 코로나시대에 서비스산업종사자들의 직업불안을 낮게 하고 삶의 만족을 높이는 방안을 제시하고자 하였다.

• Journal of Venture Innovation
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• v.4 no.2
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• pp.17-28
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• 2021

This study empirically investigates the causal relationship between healthcare accreditation system and Job Satisfaction, Service value, and organizational commitment. The results of this study can be summarized as followings. First, healthcare accreditation system had not a positive significant on the job satisfaction. Second, healthcare accreditation system had a positive significant on service value. Third, job satisfaction had a positive significant on the organizational commitment. Forth, service value had a positive significant on the organizational commitment.

• Journal of Korean society of Dental Hygiene
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• v.8 no.3
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• pp.37-52
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• 2008

The purpose of this study was to provide basic data for oral health promotion of service worker and their effective interpersonal relationships forming through the evaluation about service workers' awareness of the auxiliary oral hygiene devices and using behavior of it. The survey was carried out questionnaire research targeting 400(service group 200, non-service group 200) and compared the two groups. The obtained results were as follow: 1. brushing behavior showed the highest ratio of 3~4 times/day(53.4%) in brushing frequency, up-down method(50.8%) in brushing method, after 5 minutes after the meals(45.0%) in brushing time, shape brush(56.6%) in brush change time. 2. service group used a lot more auxiliary oral hygiene devices than non-service group(50.9%). the frequency of use was toothpick(30.9%), gargle(29.9%), floss(13.5%), tongue cleaner(10.1%). 3. In comparison of two group about state of use, service group showed more higher ratio of floss(66.1%), tongue cleaner(64.4%), gargle(56.6%) than non-service group. non-service group showed more higher ratio of toothpick(54.6%) than service group 4. Service group used auxiliary oral hygiene devices by suggestions of dental clinic(53.6%) and didn't use them because of uncomfortable to use(45.4%) or didn't know how to use(21.6%). 5. As result of the awareness-related using rate of auxiliary oral hygiene devices, service group showed higher using ratio except toothpick than non-service group. especially gargle(54.8%), tongue cleaner(43.3%), floss(35.8%) were showed high. 6. service group took a regular checkups more than non-service group and showed the highest ratio of each 1 year(43.5%) in checkup period.

• Journal of Digital Convergence
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• v.14 no.2
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• pp.449-457
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• 2016

The purpose of this study was empirically to reveal the effects of emotional labor and job burnout of the ski resort workers on service level. For the study, a survey of 215 people working in domestic ski resorts was conducted. Emotional labor was composed of two sub-factors: surface acting and deep acting. Service level was composed of three sub-factors: tangibles, responsiveness, endeavor. The following results were obtained by confirmatory factor analysis, reliability analysis, correlation analysis, regression analysis. First, in emotional labor which ski resort worker perceived, surface acting had a positive effect on job burnout, while deep acting had a negative effect on it. Second, surface acting had a positive effect on tangibles and responsiveness of service level and deep acting had a positive effect on tangibles, responsiveness and endeavor of service level. Third, job burnout which ski resort worker perceived had a negative effect on tangibles, responsiveness and endeavor of service level. This study suggested that implications and limitations of the relationship between outcomes and emotional labor which people working at sport organizations such as a ski resort have experienced.

• Journal of Digital Convergence
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• v.14 no.10
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• pp.129-136
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• 2016

This study aims to explore the influence of the social support services that have an effect on the organizational commitment and service quality of the labors working in the convergence service industry. Data for this study were collected from 233 labors working in the convergence service industry;20 smaller businesses located in Seoul and the metropolitan area. Structural equation modeling analysis method was performed for analyzing key data. As a study result, support of seniors and colleague, which is regarded as the variable of social support, had a significant positive effect on organizational commitment of the labors working in the convergence service industry. It also had a significant positive effect on the service quality that organizational commitment went through the support of the seniors and colleagues. I discussed theoretical and empirical implications with these findings and described the future research.

• Journal of the Korea Convergence Society
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• v.8 no.7
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• pp.245-251
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• 2017

The environment of the food service industry is becoming increasingly complicated and unpredictable as modernization and industrialization become more and more common. Moreover, the development of the food service industry is rapidly changing due to the convergence of the inter-industry services. In this study, based on the high reliance on the human resources of the food service industry, it investigates relations of each component as integrated view through leadership, organizational performance, and organizational culture. In particular, the relationship between emotional/primal leadership and organizational performance(as job satisfaction and organizational commitment) was verified through mediating effects of organizational culture. The results of this study will provide an integrated perspective on the understanding and development of the food service industry structure, which requires the importance of human relations, and will help convergent thinking among various service industries.

• Journal of Internet of Things and Convergence
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• v.5 no.1
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• pp.1-6
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• 2019

This study was intended to verify the impact on the quality of service for employees of youth training facilities. The purpose of this study is to provide basic data for improving service quality by analyzing the factors influencing service quality of youth training facility workers. Data were collected from 110 youth training facilities in Busan. The results showed that social support, emotional labor and self-efficacy had a static effect on the quality of service. Based on the results of this study, the following suggestions were made. First, in order to enhance social support, it is necessary to strengthen regular networking with other agency workers, interview with middle managers, and counseling. Second, to raise emotional labor, it is necessary to imprint a sense of mission as a youth leader. Psychological and emotional programs should also be developed and implemented. Third, in order to increase the self-efficacy, it is necessary to strengthen the administrative super vision and strengthen related education such as image making.

• Journal of Convergence for Information Technology
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• v.11 no.2
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• pp.163-172
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• 2021

This study aims to establish a research model to analyze the structural relationship between the working environment of the elderly medical welfare facility workers, the trust of the manager, and the quality of service. As a result, first, it was found that there was a significant causal relationship among service quality in the working environment of the elderly medical welfare facility workers. Second, it was found that there was a significant causal relationship between the working environment and the trust of managers of the elderly medical welfare facility workers. Therefore, in order to achieve the goal of the elderly medical welfare facility and improve the quality of service, it is necessary to create a working environment and establish a trust relationship among members. In addition, in order to cultivate competency and provide high-quality services for the elderly medical welfare facility workers, managers need to understand the individual characteristics of members, and to assign duties according to roles, accurate division of duties and personnel management are required.

• 한국항공운항학회:학술대회논문집
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• 2016.05a
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• pp.259-263
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• 2016

본 연구에서는 종사자의 핵심자기평가가 창의적 행동 및 서비스생산성에 미치는 영향에 대하여 분석해 보았으며 실제 대표적 서비스기업인 항공운송업 종사자들을 대상으로 한 실증분석으로 시행하였다. 연구 결과를 요약해 보자면 신경증을 제외한 핵심자기평가는 창의적 행동에 유의한 영향을 미치고 있으며, 창의적 행동은 또한 서비스생산성에 유의한 양(+)의 영향을 미치고 있음을 알 수 있다. 한편 인구통계학적 특성에 기한 차이는 자아효능감의 경우 나이가 적을수록 평균값이 높게 나타나고 있으며 나이가 많아질수록 적어지는 것을 볼 수 있다. 이러한 현상은 통상적인 것이라 볼 수 있겠으나 요는 이러한 현상을 극복할 수 있는 방안에 대해 강구할 필요가 있으며 주로 임금인상이나 복지증진 등의 유인책을 활용해 보는 것이 바람직하다 할 것이다. 한편 신경증과의 관계에서 봤을 때 26-30세 정도에 급격히 증가하는 점을 볼 때 이 시기에 업무 관련 시행착오 혹은 업무에 대한 과오 등에 대한 중압감이 작용하는 것으로 볼 수 있으며 이러한 중압감에 기하여 업무에 소극적이 되지 않도록 할 필요성이 제기된다고 하겠다.