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http://dx.doi.org/10.22156/CS4SMB.2021.11.02.163

Structural Relationship between Working Environment, Manager's Trust, and Service Quality of Workers in Elderly Medical Welfare Facilities  

Kim, Mi-Suk (Dept. of Social Welfare, Graduate School, HanseI University)
Jeong, Heaeng-Jun (Division of Liberal Arts, Chodang University)
Publication Information
Journal of Convergence for Information Technology / v.11, no.2, 2021 , pp. 163-172 More about this Journal
Abstract
This study aims to establish a research model to analyze the structural relationship between the working environment of the elderly medical welfare facility workers, the trust of the manager, and the quality of service. As a result, first, it was found that there was a significant causal relationship among service quality in the working environment of the elderly medical welfare facility workers. Second, it was found that there was a significant causal relationship between the working environment and the trust of managers of the elderly medical welfare facility workers. Therefore, in order to achieve the goal of the elderly medical welfare facility and improve the quality of service, it is necessary to create a working environment and establish a trust relationship among members. In addition, in order to cultivate competency and provide high-quality services for the elderly medical welfare facility workers, managers need to understand the individual characteristics of members, and to assign duties according to roles, accurate division of duties and personnel management are required.
Keywords
Senior medical welfare facilities; Service environment; Manager; Trust; Service quality;
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