• Title/Summary/Keyword: 서비스 역량

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A Study on the Utilization of MOOC in terms of Civil Servant Competency Development (공무원 역량 개발 관점에서 MOOC 활용방안 연구)

  • Song, Seung-Hun;Kim, Eui-Jeong;Kang, Shin-Cheon;Kim, Chang-Suk;Chung, Jong-In
    • Proceedings of The KACE
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    • 2018.01a
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    • pp.61-62
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    • 2018
  • 공무원 교육시스템에서 역량 개발의 관심은 공공부문의 우수인재 양성의 측면과 개인의 역량 개발을 통한 국민의 눈높이에 맞는 행정서비스를 위해 매우 필요하다고 할 수 있다. 인터넷과 통신 기술에 기반을 두어 대규모 학습자에게 무료로 제공되고 있는 MOOC의 도입과 2015년 한국형 무크(K-MOOC)의 시작으로 평생교육, 대학교육, 기업교육은 물론 공무원의 교육훈련 프로그램에서도 MOOC의 필요성이 대두되고 있다. 이에 본 연구에서는 공무원의 역량 개발의 관점에서 K-MOOC의 활용방안과 현재 진행 중인 Gov-MOOC에 대한 활성화 방안을 토대로 공무원 교육훈련제도의 개선방안을 제언하고자 한다.

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A Study the Jeongeum-based Korean language u-Learning training standard system implementation (정음기반 한국어 학습 u-Learning교육 표준시스템 연구)

  • Cho, Sung;Ryu, GabSang
    • Proceedings of the Korea Information Processing Society Conference
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    • 2015.04a
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    • pp.954-957
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    • 2015
  • 본 연구는 컴퓨터시스템을 이용한 맞춤형 정음기반 한국어 학습 지원시스템의 효율적인 모델에 관한 연구 논문으로서, IMS/AICC 국제규격을 준수하는 LCMS와 SCORM 기반의 정음 정보처리로 한국어 교육이 가능한 학습지원시스템에 구축 시스템의 세부 모음들을 정의하였다. 주 내용은 학습자의 학습결과와 학습 습관을 분석 평가하여 자가 주도 식으로 학습할 수 있는 기능을 제공한 것이다. 본 연구는 효율적인 PMS 세부모듈 시스템은 물론, 표준 역량모델관리시스템, 학습자 개별 역량 관리시스템, 역량저장 및 저장소, 커뮤니티를 활용한 역량 모델기반의 지식관리시스템, 교육 수요분석용 e-Survey시스템, 모바일 학습지원서비스 시스템 등이다. 앞으로 클라우드컴퓨팅 기술을 적용한 외국인을 위한 정음기반 한국어 학습지원시스템 구축 표준 모델을 제시하였다.

Identification of resources and competences for value co-creation in the relationship network of high-tech B2B firm (첨단 기술 기반 B2B 회사의 관계 네트워크에서의 공동 가치 창출을 위한 자원 및 역량 도출)

  • Park, Changhyun;Lee, Heesang
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.7
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    • pp.4191-4197
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    • 2014
  • Value co-creation is an important business strategy these days in both the business-to-business (B2B) and business-to-consumer (B2C) markets. The aim of this study was to identify specialized resources and competences for value co-creation in the relationship network within a high-tech B2B market. A case of Taiwan Semiconductor Manufacturing Company Limited (TSMC) with customers and partners was chosen as the study case. Based on the observations, contents analysis of the secondary data and unstructured interviews with former TSMC employees, 4 critical resource types (financial, knowledge, efficiency and intellectual resource) and 6 competence types (relational, collaboration, strategic, innovation, managing and service capability), were performed as the principal factors for value co-creation in the relationship network. A research framework that can analyze the value co-creation phenomena in the relationship network was established.

Improvement Program of Osan College Students' Vocational Basic Ability (오산대학 재학생의 직업기초역량 향상을 위한 방안)

  • Park, Jong-Chan;Kim, Dong-Ho;Lee, Yeon-Hee;Kim, Young-Kil;Kim, Ji-Beom;Lee, Young-Hun
    • Proceedings of the KIEE Conference
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    • 2007.11c
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    • pp.59-69
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    • 2007
  • 본 연구는 산업체 임직원 및 오산대학 교수들이 학생들에게 우선 요구하는 직업기초역량이 무엇이고, 우리나라 대학들에서는 이러한 직업기초역량을 향상시키기 위해 어떤 노력을 기울이고 있는지를 파악하여, 향후 오산대학 재학생의 직업기초역량 향상 방안을 모색, 이를 대학의 정책에 반영하고자 수행되었다. 이를 위해 정승환(2005)이 개발한 직업기초능력 진단지를 연구의 목적에 맞게 수정하여 각 학과에 협조문과 함께 배포하여 이를 회수하였다. 그리하여 설문에 응한 총 292명의 산업체 임직원 및 51명의 교수들 자료를 최종 분석하였다. 한편, 우리나라 대학들에서 재학생의 직업기초역량 향상을 위해 어떤 노력을 하고 있는지를 문헌 등을 통해 분석하였다. 조사결과, 첫째, 각 직업기초역량별 하위 항목들에 대한 중요도 대비 현재수준을 통해 개발이 요구되는 직업기초역량을 산업체 임직원들의 담당업무별로 알아본 결과, 사무 관리직은 '자기개발 관리능력', '문제해결능력', 그리고 영업서비스직은 '문제해결능력', '자기개발 관리능력'을, 기술 생산직도 '문제해결능력', '자기개발 관리능력'을 기타 업무의 경우도 '문제해결능력', '자기개발 관리능력'을 부족한 역량으로 꼽았다. 둘째, 교수들이 속한 학과의 계열별로 볼 때, 공학계열은 '기획능력', '자기개발 관리능력', '문제해결능력', '비즈니스 예절'을 그리고 인문사회계열은 '자기개발 관리능력', '기획능력', '문제해결능력', '비즈니스예절', '직업윤리'를, 기타 계열은 '문제해결능력', '기획능력', '직업윤리', 자기개발 관리능력', '정보능력'의 순으로 부족한 역량으로 꼽았다. 이상의 결과를 토대로 오산대학 각 계열 재학생들에게 우선 요구되는 직업기초역량 둥에 대해 논의하였다.

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Effect of Web-services' Technological Interactivity on User-generated Contents' Perceived Efficiency and Quality (웹서비스의 기술적 상호작용성이 사용자 콘텐츠 생산 효율성과 품질 인식에 미치는 영향 연구)

  • Lee, Yoon-Jae
    • The Journal of the Korea Contents Association
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    • v.12 no.9
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    • pp.380-388
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    • 2012
  • One of the key factors for success in fostering web-service is the supply of user-generated contents(UGCs). Technological interactivity is an environmental factor which stimulates user-content interaction, and reflects the system's capability for supporting various interactions that are allowed by a medium. The present study uses a structural equation model to investigate the influence of three components of technological interactivity-user control, synchronicity, and responsiveness-on web-services' perceived content performance. The results show that web-services' user control and synchronicity exhibited a positive relationship with the perceived efficiency of content generation; further, perceived efficiency boosts perceptions of content quality, which means that the user control and synchronicity of a web-service also have an indirect effect on perceived content quality. Additionally, responsiveness has a positive effect on perceived content quality. These findings are important for marketers and operators seeking to make their web-service successful.

목재가구산업의 e-Transformation 전략

  • 이시현
    • Proceedings of the CALSEC Conference
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    • 2001.08a
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    • pp.87-103
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    • 2001
  • E-Transformation은 무조건 돈을 벌게 해주는 노다지가 아니며, 한차원 높은 경쟁력과 경영 능력이 뒷받침 될 때만 돈을 벌 수 있는 프로게임 "고객 케어형 서비스 제공, 고도의 가격경쟁기법, 경영시스템의 스피드화, 기업문화의 개혁 등에 따라 미래의 승자가 가려질 전망" "E-Transformation이 실제 이익으로 연결되기 위해서는 전통기업 특유의 비즈니스 모델을 설정하고 서비스 역량으로 뒷받침" (중략)

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Small and Medium-Sized Stores′ Competitive Strategies, Marketing Capabilities, and Retail Performance: Competing against Mass Merchandisers (대형할인점에 대응하는 중소 소매점의 경쟁전략, 마케팅 역량 그리고 소매성과)

  • 전달영;채명수
    • Journal of Distribution Research
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    • v.8 no.1
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    • pp.91-116
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    • 2003
  • This study empirically analyzes the relationships among small and medium-sized stores' competitive strategies, marketing capabilities, and retail performance to cope with hostile environments like mass merchandisers' threats. To accomplish the proposed research objectives, data were collected from 325 small and medium-sized stores scattered nationwide. Three types of competitive strategies were significantly classified as follows cost leadership, merchandise differentiation, and service differentiation. Also, several strategic groups such as doing-nothing type, service differentiation type, cost leadership type, and merchandiser differentiation type were recognized through the cluster analysis. The test results show that the small and medium-sized stores perceiving hostile environments less importantly marked the high retail performance among clusters like cost leadership type, merchandise differentiation type, and even doing-nothing type. On the other hand, the moderating effects resulted from the interaction between strategic groups and environmental hostility did not have significant influence on retail performance. Additionally, merchandise differentiation cluster obtains and accumulates marketing capability most efficiently and the cluster like cost leadership, service differentiation, and doing-nothing follows next in order. Finally, merchandise differentiation cluster shows the most highest retail performance among the clusters while there was no difference between cost leadership and service differentiation cluster in terms of retail performance.

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A study on the relationship between SME's governmental support system utilization, R&D service, technological innovation capability and corporate performance (중소기업의 정부지원제도 활용, 연구개발서비스와 기술혁신역량 및 기업성과 간의 관계 연구)

  • Chi-Kook Kim;Byoung-Ki Park
    • Industry Promotion Research
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    • v.8 no.3
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    • pp.19-35
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    • 2023
  • Recently, the government has emphasized the importance of establishing an innovation system for SMEs as part of an innovative growth strategy for national economic development. SMEs in Korea are experiencing many difficulties due to the loss of industrial competitiveness due to the powerful wave of the 4th industrial revolution along with the pandemic of COVID-19 that started in 2020. In relation to environmental changes, it is emerging as an important issue for SMEs to pursue open innovation for survival and growth, as well as to possess excellent technological innovation capabilities. In accordance with the need for such research, this study analyzed the factors that affect business performance or technological performance of small and medium-sized manufacturers, and identified the relationship between these influencing factors and corporate performance. The results of this study suggest that it is important for SMEs to effectively utilize R&D services and technology innovation capabilities and resources possessed by SMEs to secure a competitive advantage. The results of this stu dy are considered to be able to provide basic data and information necessary for SMEs to secu re a competitive edge and enhance industrial competitiveness through government support systems and open innovation.

Analysis of workers's perception for vocational rehabilitation of the mentally disabled

  • Park, Jeong-Hwa
    • Journal of the Korea Society of Computer and Information
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    • v.25 no.12
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    • pp.253-259
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    • 2020
  • In this paper, we propose to confirm the perceptions of vocational rehabilitation of the mentally disabled by mental health service providers. The survey was conducted using a questionnaire consisting of vocational ability for the mentally disabled, family support, worker competence, and worker needs, targeting 132 workers at the mental health welfare center and mental rehabilitation facility, which are mental health service institutions in A Metropolitan City. The collected data were analyzed using the technical knowledge, t-test, ANOVA, Scheff? test, Pearson's correlation coefficient, and multiple regression using the SPSS 21.0 program. In the end, the workers' desire for vocational rehabilitation for the mentally disabled of workers in mental health service institutions was higher in mental rehabilitation facilities than in mental health welfare centers, and the competence of workers had a significant effect on the vocational skills and family support of the mentally disabled people. Therefore, it will be possible to ultimately promote vocational rehabilitation for the mentally disabled by strengthening the capacity for vocational rehabilitation for the mentally handicapped of mental health service providers in the future.