• Title/Summary/Keyword: 서비스의 품질

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The effect of mental hospital inpatient's perceived service quality on satisfaction and customer loyalty (정신병원 입원 환자가 인지하는 의료서비스 품질이 만족도와 충성도에 미치는 영향)

  • Jeong, Jin-Hong;Kwon, Ho-Jang;Lee, Sang-Gyu
    • Korea Journal of Hospital Management
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    • v.17 no.1
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    • pp.23-42
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    • 2012
  • The purpose of this study is to identify the inpatient service quality at mental hospitals and to examine the effect of service quality on patient's overall satisfaction and customer loyalty. Data collection was done through conducting a survey of inpatients in three mental hospitals located in Chungnam, Korea using self administered questionnaire. The questionnaire included the modified version of 'service satisfaction scale for psychiatric patients' invented by Chul Kwon Kim and other members, which consists of five dimension of service quality: staff attitude, treatment quality, ward environment, access/cost and ward rule. Total 236 questionnaires were gathered and 219 were used for analysis. The data was analyzed by using version SAS9.2 and path analysis model was applied to test our hypothesis. As a result, the four factors of service (staff attitude, treatment quality, ward environment and ward rule) were extracted, which counted for 62.89% of the common variance. Moreover, Cronbach Alpha showed relatively high internal consistency of answer, all exceeding 0.6. According to the study, ward environment and treatment quality turned out to have direct influence on the patient's satisfaction. In addition, staff attitude and overall satisfaction directly influenced the customer loyalty while ward environment and ward rule indirectly had influence using overall satisfaction as a medium. In conclusion, in order to enhance the satisfaction and customer loyalty in mental hospitals, efforts in improving environmental service quality in particular is highly demanded.

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A study on factors affecting the use and performance of SMEs' overseas marketing support projects (중소기업 해외마케팅지원사업의 활용과 성과에 영향을 미치는 요인에 관한 연구)

  • Jeong, Bok-Hoon
    • Journal of the Korea Convergence Society
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    • v.11 no.5
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    • pp.219-227
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    • 2020
  • Rapid changes in the environment, such as the 4th Industrial Revolution, provide crises and opportunities for SMEs. The government is trying to improve and expand the SME support project, but has not been able to achieve the desired results. This study studied the effective performance factors of overseas marketing support projects in response to changes in the role of SMEs. The research was conducted based on a survey of coporations applying for export support projects. As a result of the research, the corporate competence, the support quality from the support institution, and the consultant competency have a significant influence on the utilization of the support project. In addition, it was analyzed that the utilization of support projects has a significant effect on corporate performance. In order to achieve the performance of support projects under a changing export environment, support organizations, consultants, and coporation should strengthen their competences. This study suggests the criteria for judging the actual factors necessary for the improvement of the export support project, and studies on how to strengthen the competences of each factor should be conducted in the future.

A Study on the Effectiveness Verification of Construction CRM systems (건설 CRM 시스템 효과검증에 관한 연구)

  • Cho, Kyoung-Rin;Hwang, Ug-Sun;Kim, Yong-Su
    • Korean Journal of Construction Engineering and Management
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    • v.8 no.4
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    • pp.137-145
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    • 2007
  • Purpose of this study is to analyze degrees of oral transmission, customer satisfaction, and subscription customer's re-visitation to grasp effectiveness of CRM of construction company. Brand recognition, customer satisfaction, and customer loyalty can be made to improve by CRM of construction company. Ultimately, this study is intended to improve management achievement by increasing total sales and reducing expense. 175 distribution customers and subscription customers participate in the final analysis for this study. In terms of service quality factors, state of facility, trust, response, conviction and sympathy are measured. In terms of effectiveness, customer satisfaction, oral transmission, and customer's re-visitation are measured. Considering these things, CRM of construction company can improve oral transmission, satisfaction, re-visitation of distribution customers and subscription customers. CRM of construction company can be utilized as a competitive means for management and contribute to improving management achievement in the long run. Through examining actual effectiveness of CRM of construction company in this study, it can be thought that necessity and possibility of CRM of construction company should be recognized and CRM of construction company should be developed further.

Delay-Aware Packet Scheduling (DAPS) Algorithm in 3GPP LTE System (LTE 시스템에서 지연에 대한 QoS 보장을 위한 하향링크 패킷 스케줄링 알고리즘)

  • Choi, Bum-Gon;Chung, Min-Young;Lee, Hye-Kyung;Kim, Tai-Suk;Kang, Jee-Woong
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.34 no.5B
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    • pp.498-508
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    • 2009
  • In wireless mobile environments, large bandwidth and high QoS (Quality of Service) are recently required to support the increased demands for multimedia services. LTE (Long Term Evolution) is one of the promising solutions for the next generation broadband wireless access systems. To efficiently use downlink resource and effectively support QoS, packet scheduling algorithm is one of the important features in LTE system. In this paper, we proposed DAPS (Delay-Aware Packet Scheduling) algorithm to consider QoS requirements of delays for various traffic classes as well as channel condition and fairness. To reflect delay experiences at scheduling instance, DAPS observes how queue waiting time of packet is closed to maximum allowable delay. The simulation results show that the DAPS algorithm yields better performance for delay experience by increasing the number of transmitted packets with satisfying the required delay time compared with existing scheduling algorithms.

Adaptive Periodic MLB Algorithm for LTE Femtocell Networks (LTE 펨토셀 네트워크를 위한 적응적 주기의 MLB 알고리즘)

  • Kim, Woojoong;Lee, Jeong-Yoon;Suh, Young-Joo
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.38C no.9
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    • pp.764-774
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    • 2013
  • The number of users and data packets has increased in 4G cellular networks. Therefore, 4G cellular network providers suffer from the network capacity problem. In order to solve this problem, femtocell concept is suggested. It can reduce the coverage hole and enhance the QoS. However, only small number of femtocells experience the large amount of loads. To solve this problem, Mobility Load Balancing (MLB) algorithm is suggested, which is a kind of load balancing algorithm. To distribute the traffic load, MLB algorithm modifies the handover region. If the handover region is reduced by MLB algorithm, some cell edge users are compulsively handed over to neighbor femtocell. In this paper, we analyze the relation between MLB performing period and performance indicators. For example throughput and blocking probability is reduced, if period is decreased. On the contrast, if period is increased, the number of handover frequency is decreased. Using this relation, we suggest the adaptive periodic MLB algorithm. This algorithm includes the advantage of both long period and short period MLB algorithm, such as high throughput, the small number of handover frequency, and low blocking probability.

The influence that the medical service quality of the dental clinic affects to the patient satisfaction and use intention (치과 병·의원의 의료서비스 품질이 환자만족도와 재이용 의도에 미치는 영향)

  • Jeong, In-Ho;Lee, Sook-Jeong;Kim, Byung-Sik;Park, Young-Dae;Ji, Kyung-Ja;Park, Ji-Young;Hwang, Hye-Kyung;Lee, Jong-Hwa
    • Journal of Technologic Dentistry
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    • v.35 no.4
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    • pp.387-394
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    • 2013
  • Purpose: This aim of this paper is to research the influence of customer satisfaction and reutilization on Dental hospitals and clinics of medical service quality. Methods: The study examines 140 Patients who received treatment in Daegu from 1 July 2012 to 30 July 2012. The methods of research were used to factor analysis, reliability test using Cronbach's ${\alpha}$ factor, correlation analysis, multiple regression analysis and spss/win18.0. Results: The factor of quality of care has the highest impact on customer satisfaction. the influence of reutilization depends on the highest reliability and the physical environment was significant. Conclusion: To improve customer satisfaction and reutilization is required to maintenance of hospital facilities, medical services mind and quality of care. The medical service providers are important to develop patient education programs, self-development and customer satisfaction training techniques.

Effect of Mobile Game Use Amount on the Satisfaction Level and Game Commitment(flow) (모바일 게임 이용량이 게임 만족도와 몰입에 미치는 영향)

  • Kim, Hye Bin;Park, Young Il
    • Journal of Korea Game Society
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    • v.15 no.3
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    • pp.31-40
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    • 2015
  • In this study, the effect of amount of use of mobile game (time of use, consumption cost) on the perceived satisfaction level (perceived enjoyment, service quality, and price) of game and commitment is to be observed. If the amount of game use is high, are the satisfaction level and commitment of game high as well? Is there any factor of negative effect on game commitment? As a result of study, among the mobile game use behaviors subjected in this study, higher the amount of use and consumption cost, more the level of satisfaction level and commitment on game. This study is to verify and analyze the high level of perceived satisfaction and commitment on mobile game by users with high amount of use to expand and to discuss the base of study of heavy mobile game user and heavy digital game user.

A Study on a Ranging Protocol for the ATM-PON Based ell ITU-T G.983.1 (G.983.1 기반의 ATM-PON을 위한 Ranging 프로토콜에 관한 연구)

  • Chung, Hae;Kim, Jin-Hee;Kwun, Sun-Chul
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.4 no.1
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    • pp.17-25
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    • 2000
  • ATM PON system is regarded as a solution of the next generation access network because it can cover various types of subscribers in a single platform. In this paper, we describe the merit of the ATM PON and the key protocols for its operation. Above all, the ranging is the most important protocol providing a mean of the time-division multiple access in the system. A problem in the protocol is that the window size, the time interval that ranging cell arrives, is too long. During the interval, user traffics cannot be send to the upstream, which makes the quality of service degraded. In this paper, we suggest a method to minimize the window size when the length of the optic fiber is known with some deviation. The window size can be reduced as 7 % of the conventional method when the deviation of the length is 1 Km.

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Design and Implementation of Web-based POD system Using the COM Port (COM 포트를 이용한 웹기반 POD 시스템 설계 및 구현)

  • Kim, Geon-Seop;Huang, Xiao;Kim, Nam-Hun;Jo, Yong-Sun;Jung, Hoe-Kyung
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2011.10a
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    • pp.736-737
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    • 2011
  • This article proposes a POD system framework which creates templates by using the Web service environment with good accessibility, provides them so that users can easily edit them, and uses COM ports following Web standard capable of real-time printing with the same quality as edited files. The characteristic of framework proposed in this article is that it creates programs which users with basic skill in Internet use can learn and use relatively easily when compared with existing specialized editing programs and which allows users to print real-time such files as personally created by them in the same quality as on the screen, and thereby enhances accessibility there of.

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E-book to sign-language translation program based on morpheme analysis (형태소 분석 기반 전자책 수화 번역 프로그램)

  • Han, Sol-Ee;Kim, Se-A;Hwang, Gyung-Ho
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.21 no.2
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    • pp.461-467
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    • 2017
  • As the number of smart devices increases, e-book contents and services are proliferating. However, the text based e-book is difficult for a hearing-impairment person to understand. In this paper, we developed an android based application in which we can choose an e-book text file and each sentence is translated to sign-language elements which are shown in videos that are retrieved from the sign-language contents server. We used the korean sentence to sign-language translation algorithm based on the morpheme analysis. The proposed translation algorithm consists of 3 stages. Firstly, some elements in a sentence are removed for typical sign-language usages. Secondly, the tense of the sentence and the expression alteration are applied. Finally, the honorific forms are considered and word positions in the sentence are revised. We also proposed a new method to evaluate the performance of the translation algorithm and demonstrated the superiority of the algorithm through the translation results of 100 reference sentences.