The influence that the medical service quality of the dental clinic affects to the patient satisfaction and use intention
![]() |
Jeong, In-Ho
(Department of Dental Laboratory Technology, Gimcheon University)
Lee, Sook-Jeong (Department of Dental Hygiene, Gimcheon University) Kim, Byung-Sik (Department of Dental Laboratory Technology, Suseong College) Park, Young-Dae (Department of Dental Laboratory Technology, Daegu Health College) Ji, Kyung-Ja (Division of Health & Science, Yeungnam Science & Technology College) Park, Ji-Young (Department of Dental Hygiene, Daegu Health College) Hwang, Hye-Kyung (Department of Ophthalmic Optics, Daegu Health College) Lee, Jong-Hwa (Department of Dental Laboratory Technology, Gimcheon University) |
1 | Bolton RN, Drew JH. A Multistage model of Customer's Assessments of Service Quality and Value. J Consumer Research, 7(4), 375-384, 1991. |
2 | Bopp KD. How Patient's Evaluate the Quality of Ambulatory Medical Encounter's: A Marketing Perspective. J Consumer Research, 17, 375-384, 1990. |
3 | Cho CH. An effect of medical service quality on outpatients care value, patient satisfaction and reuse intent in military hospitals. Service Management Society, 10(4), 173-200, 2009. |
4 | Engel JE, Blackwell RD, Miniard PW. Consumer behavior. 8, 1995. |
5 | Hulka BS, Zyzansky SJ. Validation of patient satisfaction scale. Medical care, 20, 649-653, 1982. DOI ScienceOn |
6 | Kim SS, Jeong CH. The Effects of Service Quality on Service Value, Customer Satisfaction, and Revisit Intention in Healthcare Services. Business Education and Research, 26(3), 111-134, 2012. |
7 | Kwon MY. A Study on the Effects of Medical Care Service Quality on Customer Satisfaction and on the Intention of Revisit. The Korean Academic Association of Business Administration, 519-539, 2009. |
8 | Lee HS Kim Y. Service Quality and Service Value. Asia Marketing Journal, 1(2), 77-99, 1999. |
9 | Lee MY, Ulgado FM. Customer Evaluation of Fastfood Services: A Cross National Comparison. J Service Marketing, 11(1), 39-52, 1997. DOI ScienceOn |
10 | Park JS. The Causal Relationship of Hospital Inpatients Perceived Quality, Satisfaction, Service Value, and Intention to Revisit. Korean journal of hospital management, 7(4), 123-151, 2002. |
11 | Ross CG, Hazelwood FL, Chang R. The role of expectations in patient satisfaction with medical care. J Health Care Marketing, 7, 16-26, 1987. |
12 | Seol SC, Park JH, Jang TY.. The Effect of the Medical Service Quality and Emotion on Perceived Value -Focused on Moderating Effect of Regulatory Focus Theory- Korea Society of Hospital Administration, 16(3), 115-132, 2011. |
13 | Strasser S, Davis RM. Measuring patient satisfaction for improved patient services. Health Administration Press, 1991. |
14 | Ware JE, Davis-Avery A, Stewart AL The measurement and meaning of patient satisfaction. Health Medical Care Service Review, 1(1), 1-15, 1978. |
15 | Yang JH, Song TK, Chang DM. Effects of Medical Service Quality on the Customer Satisfaction and Intention of Revisit in Cancer Patients. Digital Contents Society, 12(12), 269-281, 2012. |
16 | Yoon SM, Han JS, Kim HR. A Study on the Effects Relation of Medical Service Quality, Service Value and Clients Satisfaction for the Medical Tourism. Service Management Society, 10(1), 137-157, 2009. |
17 | Zeithaml VA, Berry LL. A. Parasuraman, The behavioral consequences of service quality. J Marketing, 60(2), 31-46, 1996. |
18 | Zeithaml VA, Bitner MJ. Services marketing. New York. McGraw- Hill Book Company, 1996. |
![]() |