• 제목/요약/키워드: 상담 만족도

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The Effects of Stress and Ego Resilience on School Adjustment and Life Satisfaction (아동의 스트레스와 자아탄력성이 학교적응과 생활만족에 미치는 영향)

  • Lim, Kyung-Hee
    • The Korean Journal of Elementary Counseling
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    • v.9 no.2
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    • pp.217-233
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    • 2010
  • This study aimed to investigate the effects of stress and ego resilience on children's school adjustment and life satisfaction. The subjects were 339 4th-6th grade children in Chungnam and Daejoen. Data were analyzed by Pearson's correlation and multiple regression analysis. And structural equation model were used to verify the model of this study and to examine the mediating effects of ego resilience. Results were as follows: First, school adjustment and life satisfaction were correlated with stress and ego resilience significantly. Second, the model of this study fit well. Third, Ego resilience mediated the relationship between stress and school adjustment, and between stress and life satisfaction. And it moderated the effects of stress on school adjustment and life satisfaction. And the suggestions for education and counseling of children were discussed.

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Effective consultation strategy for patients of aesthetic case (심미 증례 환자의 효과적인 상담 전략)

  • Kim, Jumee
    • Journal of the Korean Academy of Esthetic Dentistry
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    • v.22 no.1
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    • pp.74-82
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    • 2013
  • In the modern society, the awareness of images is affecting the body-related consumer behavior through mass media such as TV and internet, and SNS that has grown explosively with the wide availability of smartphones. As a consequence, the demands for aesthetic treatments by patients who wish to improve their inferiority complex are increasing. Patients who want aesthetic treatments display more active inclinations than those receiving general treatments, and have the expectation for the improvement in images along with the anxiety over potential functional problems and satisfaction about the outcomes. In the consultation of the patient of aesthetic case, the basic starting point is that the surgeon and the patient recognize improvement points that the patient expects through the aesthetic treatment. The consultation starting from the viewpoint of the patient proceeds in a way that the consensus is reached through the medical approach, eventually finding the balance between ideals and naturalness. The consultation process from the initial meeting is established at each stage of treatment, at which the consultation is correctly recorded and shared by the surgeon and the care staff. In addition, the consistent policy is implemented from the initial consultation through to the maintenance care. Together, these will result in the consultation based on the true communications leading to the outcome that satisfies the patient, the surgeon and the care staff, rather than the one that gives the patient an unfounded hope and leads to the unsympathetic outcome. This article introduces the consultation strategy for patients of aesthetic case based on the sympathy with them through cases of aesthetic treatment by type.

A Target Selection Model for the Counseling Services in Long-Term Care Insurance (노인장기요양보험 이용지원 상담 대상자 선정모형 개발)

  • Han, Eun-Jeong;Kim, Dong-Geon
    • The Korean Journal of Applied Statistics
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    • v.28 no.6
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    • pp.1063-1073
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    • 2015
  • In the long-term care insurance (LTCI) system, National Health Insurance Service (NHIS) provide counseling services for beneficiaries and their family caregivers, which help them use LTC services appropriately. The purpose of this study was to develop a Target Selection Model for the Counseling Services based on needs of beneficiaries and their family caregivers. To develope models, we used data set of total 2,000 beneficiaries and family caregivers who have used the long-term care services in their home in March 2013 and completed questionnaires. The Target Selection Model was established through various data-mining models such as logistic regression, gradient boosting, Lasso, decision-tree model, Ensemble, and Neural network. Lasso model was selected as the final model because of the stability, high performance and availability. Our results might improve the satisfaction and the efficiency for the NHIS counseling services.

A Study on the Effectiveness of Military Counseling Practice Education using Virtual Reality (가상현실을 활용한 병영상담 실습교육 효과 연구)

  • Min, Seunghee;Kim, Doheon;Kim, Yeekhyun
    • Journal of The Korean Association of Information Education
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    • v.25 no.3
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    • pp.527-535
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    • 2021
  • This study examined the reality of military counseling education applied by the Army and studied the effects of military counseling training using virtual reality. First, we explored the cases of virtual reality application related to counseling, reviewed the virtual reality technology that can be benchmarked in the Army military counseling education, and examined the applicable technology. We classified the education method and the curriculum for the students and tested the difference using the analysis of variance, which is a statistical analysis method, through the satisfaction measurement of the current education. In addition, after having students experience virtual reality contents, the effects of practical training applied with virtual reality technology were derived and the difference in actual training was compared and analyzed through T-test. Then, the reliability of the study was improved by analyzing the effects of practical training using virtual reality by using the Analytic Hierarchy Process for the expert group who can consider the overall situation. Based on the results of the analysis, the development plan of military counseling training combined with virtual reality technology and the supplements of current military counseling education were presented as policy implications.

Models of Genetic Counseling Services and Quality Assurance: A Theoretical Inquiry (유전상담 서비스 모델 분석 : 이론적 탐색)

  • Jun, Myung-Hee;Anderson, Gwen
    • The Journal of Korean Academic Society of Nursing Education
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    • v.17 no.3
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    • pp.524-535
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    • 2011
  • 유전 위험 사정과 상담서비스가 임상실무에 널리 적용되어 감에 따라, 다양한 비용효율 면에서 다양한 상담서비스 모델을 사정하고, 대상자의 임상 요구와 건강문제를 해결하는데 어떤 모델이 유용한 지 확인할 필요가 있다. 본 연구의 목적은 114건의 현장 관찰과 문헌고찰을 통하여 3가지 유전상담 모형을 분석하였다. 유전의학 전문가 모델, 유전상담사 모델, 임상연구전문가 모델을 중심으로 각 모델의 구조, 전문가의 역할 및 기능, 목표, 물리적 세팅, 교육도구 등을 분석하였다. 각 모형 안에서 환자에게 기대되는 결과 면에서 질적 서비스가 보장되는지 확인하기 위하여 이론적 분석을 실시하였다. 본 연구를 통하여 각 모형의 상담 전, 중, 후 환자 만족, 지식 변화, 상담 효과 및 커뮤니케이션 효과 등을 분석하였지만, 결론적으로 상담서비스가 이루어지고 있는 기관의 구조를 충분히 고려하지 않은 상태에서 최상의 서비스 모델을 제시하기 어려울 것임을 논의하였다.

안내-행자부, 지방계약민원 종합상담센타 개관

  • Korea Mechanical Construction Contractors Association
    • 월간 기계설비
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    • no.2 s.199
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    • pp.81-81
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    • 2007
  • 행정자치부(장관 박명재)가 지역예산을 집행하는 계약과정에서 발생하는 문제의 해결을 돕기 위해 마포구 공덕동에 소재한 한국지방재정회관에서「지방계약민원 종합상담센타」를 개설, 지난 1월 22일부터 민원상담서비스에 들어갔다. 이 센타는 2006년‘지방자치단체를 당사자로 하는 계약에 관한 법령’시행 이후 폭발적으로 증가하는 민원상담을 소화하는 한편, 서비스의 질을 높여 체계적·능동적인 민원서비스를 위해 개설 됐으며 △상담신청 → 1차상담서비스 → 진행상황 파악 → 미진한부분에 대한 사후 서비스 → 수범사례 전파의 순으로 서비스가 진행된다.「지방계약민원 종합상담센타」는 앞으로 자치단체, 교육행정기관, 건설업체 등에 대한 신속하고 품질 높은 민원상담서를 제공, 고객만족을 확대하고 제도적 건의사항이나 문제점을 즉시 파악해 정책에 반영할 계획이다. 한편 이날 현판 제막식에는 김경회 대한설비건설협회 상임이사를 비롯한 건설단체 임원 및 지방자치단체 시·도 계약담당 사무관, 시·도 교육청 계약담당 사무관, 행자부 산하기관 임원 등이 참석했다.

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The Relationship between Job Stress, Depression, and Life Satisfaction of Educational Institution Counselors: Mediating Effect of Self-compassion (교육기관 상담자의 직무스트레스와 우울 및 삶의 만족의 관계: 자기자비의 매개효과 검증)

  • Kim, Hyun Jin
    • The Journal of the Korea Contents Association
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    • v.18 no.11
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    • pp.63-74
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    • 2018
  • The purpose of this study was to develop a structural model to investigate the causal relationship between job stress, depression, life satisfaction, and self-compassion. A questionnaire survey was conducted on 314 practitioners working at D metropolitan offices of education affiliated counselors. The model fit and mediating effects between variables were tested using AMOS. This study found that self-compassion had a direct effect on depression and life satisfaction, and self-compassion mediated between job stress and depression as well as job stress and life satisfaction. Also, depression mediated between self-compassion and life satisfaction. These results showed the vicious cycle that individuals with high levels of job stress are more likely to experience lower levels of self-compassion, higher levels of depression, and lowers level of life satisfaction. This study discussed the strategy to reduce the stress and depression, improve the life satisfaction.

The Relationship between Sexual Intimacy and Marital Satisfaction of Married Middle-aged Men and Women: The Moderating Effect of Speaking and Listening in Couple Communication (기혼 중년남녀의 성적친밀감이 결혼만족도에 미치는 영향: 부부간 의사소통의 듣기와 말하기의 조절효과)

  • Shon Kang Suk;Ju Young Ah
    • Korean Journal of Culture and Social Issue
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    • v.21 no.4
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    • pp.697-718
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    • 2015
  • The purpose of this study was to examine the moderating effect of couple communication(speaking and listening) in relationships between sexual intimacy and marital satisfaction of married middle-aged men and women. The results of this study are as follows. First, marital satisfaction, sexual intimacy, and speaking of couple communication were found to have significant positive correlation. Speaking and listening of couple communication appeared to have significant positive correlation with marital satisfaction. Secondly, sexual intimacy significantly predicted the marital satisfaction. Third, speaking and listening of couple communication significantly predicted the marital satisfaction. Fourth, speaking of couple communication in relationships between sexual intimacy and marital satisfaction did not show a moderating effect. Listening of couple communication in relationships between sexual intimacy and marital satisfaction showed a moderating effect. Through this results, we discussed the need for intervention on the potential use of sexual intimacy and listening of couple communication proved as a moderating variable in counseling and couple counseling program for married middle-aged men and women

The influence of a call center consultant seating arrangement on job satisfaction and immersion (콜센터의 상담사 자리배치가 업무만족과 몰입에 미치는 영향)

  • Lim, geun-hee;Hwang, eui-chul
    • Proceedings of the Korea Contents Association Conference
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    • 2009.05a
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    • pp.1229-1235
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    • 2009
  • A call center is a place that an enterprise contacts with clients through information and communication technologies. It is, therefore, the integrated situation room that a consultant gives expert advice to clients using tele-marketing functions and communication technologies. Recently, the tendency of the enterprise is toward newly designing and improving the office layout in consideration of the psychology and the aesthetic intention of the personnel for a performance of the enterprise. In this paper, we study on the influence of a consultant seating arrangement on job satisfaction and immersion in order to maximize the job efficiency of the call center. Human-oriented office layout lead the consultants to be immersed in their job, to reduce stress, and to increasing the job efficiency.

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A comparison of working alliance, session evaluation and participants' experience of university student clients by counseling media -Comparison of face-to-face, phone, video, and video with digital mask counseling- (대학생 내담자를 대상으로 한 상담 작업동맹과 회기 평가 및 내담자 경험 비교 연구 - 전화, 화상 및 디지털가면 화상상담과 대면상담 비교 -)

  • Cho, Eunsuk;Oh, Yoon-Seok;Jang, Eun-Hee
    • The Journal of the Convergence on Culture Technology
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    • v.8 no.6
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    • pp.49-58
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    • 2022
  • The purpose of this study is to find out how on-line counseling modalities (phone, video, and video counseling using digital mask) differ from face-to-face counseling in terms of clients' perception of working alliance, depth and smoothness of each session, satisfaction, and their qualitative counseling experience. 40 university students participated in the experiment, divided into 4 groups, received 3 personal counseling sessions per person. The quantitative data revealed no significant difference among the four counseling groups in working alliance. Also, the "depth" of the session was similar in the four groups, but phone and video with mask counseling group who did not expose their faces showed higher "smoothness" in the first and second sessions than face-to-face counseling group, indicating that anonymity was helping the clients' inhibition overcome. Through the post-interview data, subtle differences in experience of each counseling method were identified by the participants. The results are expected to provide primary information for developing and implementing various online counseling modalities in the future.