• Journal of the Korea Society of Computer and Information
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• v.17 no.10
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• pp.185-192
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• 2012

Call Center requires an ability of agents a lot more than face-to-face contact due to being achieved communication by non face-to face channel for contact with customers. In order to improve the ability of agents, Call Center carries out various educational training according to their work experience and function and with the accomplishment of educational training, Call Center is going to fulfill to develop its quality of counseling and productivity. On the other hand, due to investment of a lot of time and budget to educational training, it is needed to grasp and manage about its effectiveness that how helpful the training is for performance of work-site operations through evaluation of educational training. Having Seen researches about evaluation of educational training until these days, most researches have mainstream to measure satisfaction and a level of learning or degree that how the learning transfers to actions. It is found that a research about an entire evaluation model should be required. This study aims to investigate effectiveness of Call Center educational training from the level of recognition by reflecting Kirkpatrick's the four levels of learning evaluation. By the four levels, reaction, learning, behavior and results, the study found out a connection with standards of evaluation about each levels. In addition, by using structural equation modeling, it was examined goodness of fit about the entire model. Furthermore, by an alternative model, considering a direct relation between a factor of reaction and behavior, it was compared and examined goodness of fit of overall model of the study model and the alternative one.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.3
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• pp.522-528
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• 2020

The purpose of this study is to improve the reemployment rate of unemployed job seekers aged 50 to 59 by supporting the foundation of our society and enhancing their value of life. We analyzed the impact of resilience, a psychological factor, on job seeking of unemployed people in their fifties. Subjects were visited and provided employment services in the Employment Welfare Plus Center in the Seoul Metropolitan Area. We devised a questionnaire consisting of three variables of general characteristics, resilience, and job search. Also, the resilience variables comprised sub-variables of control, positiveness, and sociality, and the job search variables involved sub-variables of job preparation, attitude, and willness. Study results the resilience of unemployed persons aged 50 to 59 is above average, and sub-variables of positiveness are highest compared to other sub-variables. Second, there is no significant gender difference in resilience for job search activities. Third, resilience and its sub-variables, such as control and affirmation, affect job-seeking activities. Therefore, this study suggests strengthening the resilience of job seekers in their fifties as well as providing psychological counseling and job training for job-seeking activities.

• Journal of Digital Convergence
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• v.18 no.2
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• pp.351-360
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• 2020

This study was designed to develop an online education program of elderly care service for the senior caregivers. Online survey was conducted senior caregivers who attended K cyber university from November 28, to December 15, 2019. Data were analyzed using chi-square, ANOVA and post test by scheffe method. The results showed that needs of the online education program for senior caregivers were significantly higher than nursing assistants. Social workers were significantly higher than the nursing assistants in the elderly care service online education demand. In terms of performance, 'understanding and counseling for the elderly' and 'practice of the elderly play program' were social workers, senior caregivers and nursing assistants. In conclusion, it is necessary to develop a specialized online education contents for each group according to the necessity of elderly professional care and the demand of online education for elderly care service.

• Proceedings of the Korean Society of Computer Information Conference
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• 2022.07a
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• pp.667-670
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• 2022

본 연구는 간호대학생의 성지식, 성태도, 생식건강증진행위를 확인하고 이들의 상관관계 확인을 위한 서술적 조사연구이다. 간호대학생 300명을 대상으로 설문하고 229부로 분석하였다. 연구도구는 Jeon(2004)의 성지식, Ho(2009)의 성태도, Jo(2014)의 생식건강증진행위 측정도구를 사용하였다. 자료분석은 일반적 특성은 실수와 백분율, 평균과 표준편차, 성지식, 성태도, 생식건강증진행위는 평균과 표준편차를 이용하였다. 일반적 특성에 따른 성지식, 성태도, 건강증진행위 차이는 independent t-test, one-way ANOVA, 사후검정으로 Scheffe's test를 이용하였다. 상관관계는 Pearson's correlation coefficients로 분석하였다. 여학생의 성지식이 높았으며, 생식건강증진행위 교육은 저학년이 적절한 시기임을 알 수 있다. 또한, 성지식이 높을수록 생식건강증진행위가 높아 생식건강증진행위 향상을 위한 성교육의 필요성이 여전히 요구됨을 시사한다. 이에, 본 연구는 간호대학생의 생식건강을 위한 상담과 교육에 활용할 생식건강증진행위의 교육자료 개발에 기초자료로 활용될 수 있을 것이다.

• Journal of Digital Convergence
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• v.15 no.12
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• pp.359-367
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• 2017

This study aims to identify the factors that have effects on career preparation behaviors in college students studying Emergency Medical Technology and provide basic data for career guidance, career counselling and development of employment guidance programs. The subjects of the study were 450 who were randomly selected and conveniently sampled from the Departments of Emergency Medical Technology located in J Province, G Province, B and G Metropolitan Cities. The survey lasted from August 7th, 2017 to 9th of the same month after agreement on the survey was obtained from the targets and they were interviewed with the use of an organized questionnaire. 420 copies of the data collected were analysed with the use of SPSS ver. 14.0 for Window. As a result, it was discovered that career identity had a statistically significant positive effect on career preparation behaviors. Therefore, to facilitate preparation behaviors, they should be taught to have career identity, be motivated and supported to do more active career preparation behaviors.

• Proceedings of the Korean Society of Computer Information Conference
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• 2021.07a
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• pp.535-536
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• 2021

현대의 스트레스 케어는 대부분 비디오 시청, 상담, 취미 활동 등을 통해 진행된다. 시각, 청각을 스트레스 케어에 활용한 사례는 이미 일상에서 쉽게 접할 수 있음으로 다른 새로운 감각을 요구하고 있다. 본 논문에서는 스트레스 케어를 목적으로, 생체정보를 대상으로 딥러닝 기술 기반의 '사용자 스트레스 및 효과적인 스트레스 해소 요소 판단 알고리즘 모델'을 사용하는 서비스 제공 시스템을 설계한다. 생체정보는 손목시계형 웨어러블을 통해 수집된 심박수, 혈압, 체온, 산소포화도, ECG 등 생체데이터를 사용한다. 제시하는 방법은 실시간으로 수집된 생체정보를 알고리즘, 모델을 통해 스트레스 수치를 예측하여 사용자에게 적절한 음악과 조명을 이용한 시청각적 요소와 아로마 요법을 이용한 후각적 요소를 제공한다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.4
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• pp.428-436
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• 2020

The purpose of this study is to analyze the needs for developing a curriculum for strengthening the long-term care service expertise and job competency. Specifically, the researchers analyzed previous studies on national long-term care services and national policy data, and conducted focus group interviews with 14 experts from related agencies. Activity theory was applied as a framework for analysis and a questionnaire about the importance and difficulty of subjects from 25 long-term service employees was administered for validating the results of the qualitative data analysis. The upper part of the subject-goal-tool of the activity system was considered the main area of action, and the following rule-community-division was divided into contextual parts for action, and the implications for demand analysis and future operation of the online curriculum are summarized. In total, six courses were required for development. These courses could be applied to as a learner-centered flip learning for long-term care service workers and various educational methods of collective education and supplementary education have been proposed. Based on the study results, implications in the educational field for effective management of courses were suggested at the end of the study.

• Journal of the Korea Society of Computer and Information
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• v.25 no.3
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• pp.145-154
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• 2020

This paper proposes a corresponding bicycle fitting method through a number of clinical results and experiments, with the aim of standardizing the comprehensive bicycle fitting method with the aim of developing a system that incorporates bicycle fitting software and hardware to proceed more precisely and quickly. This bicycle fitting method can determine the value of bicycle setting for the rider through in-depth counseling, bicycle check, sophisticated body sizing and analysis, and from the bicycle adjusted to this setting, the posture and pedaling torque can be analyzed through fixed lading, which can be followed to find the most efficient setting value and optimize the bicycle to meet the needs of the rider. Such a fitting method can increase the satisfaction of bicycle riders and also be expected to prevent injury through accurate bicycle setting values. This paper can be established as a bicycle fitting technology that can be recognized even in the global market if the final bicycle fitting system is implemented as the result presented in the most concrete domestic and foreign countries.

• The Journal of the Korea Contents Association
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• v.15 no.3
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• pp.252-264
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• 2015

The purpose of this study was to identify pregnant women's needs for information on prenatal genetic diagnosis and screening. This study is consisted of two phases. In the first phase in December 2011, six blogs featuring questions and answers on prenatal genetic diagnosis and screening were selected from four major search engines in Korea by using the keywords "prenatal genetic diagnosis," "prenatal genetic screening", and "amniocentesis." An analyzing framework was constructed on the basis of 389 posts on six blogs between November 2006 and October 2011. In the second phase, the contents of the "MomsHolicbaby" blog posted from November 2010 to October 2011 were reviewed. Then, pregnant women's questions on prenatal genetic diagnosis and screening (100 questions) and amniocentesis (200 questions with 1,665 answers) were analyzed using descriptive statistics. Among posters who had ever been recommended to undergo amniocentesis, 56.5% described feelings of anxiety, 25.5% did not know the purpose of the test, and 33.9% refused to undergo the test. Among 295 posters answering questions about amniocentesis, 61.4% disagreed with undergoing the test. The results show that there is a need for healthcare professionals to provide more educational and emotional support to pregnant women considering prenatal genetic diagnosis and screening. Providing online health information can be integrated into prenatal genetic education for pregnant women as well as nurses. In addition, prenatal women's preferences about undergoing amniocentesis should be reflected in the current legal discussion on criteria for termination of pregnancy.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.2
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• pp.101-123
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• 2021

This study analyses the questions and answers contained in the Knowledge Information Database of the collaborative digital reference service, 'Ask a librarian'. And based on the results of status of user requests, this study draws information usage behavior in the early stages of the service was derived. 1,124 Knowledge Information Database items out of 3,506 cases was analyzed by nine criterion. ① Number of questions and whether to be reference questions, ② Subject and keywords of the question, ③ Purpose of the question, ④ Type of question, ⑤ User's information request, ⑥ Information source and reference services provided by the librarian, ⑦ Number of days to answer, ⑧ Level of the participating library, ⑨ Question type by topic. As a results of analysis, first, users asked for reference questions from various topics as needed, rather than one from a similar topic at a time, but more than half of the total pure reference questions were from the field of library information science. Second, about 71.35% of users were using the 'Ask a librarian' service to recommend a list of information resources related to a particular topic or research problem, and there were also questions that required consultation on the reading situation. Third, the most preferred sources of information for users were bibliography, and in the case of online information sources, users did not relatively prefer them. Fourth, the number of days required to answer was able to confirm significant differences depending on the type of question and the level of the participating library. Fifth, 31.33% of the purpose of the general field question showed that were self-generated.