• Quality Improvement in Health Care
• /
• v.16 no.1
• /
• pp.65-76
• /
• 2010

문제: 퇴원 환자의 문의 전화가 많아지면서 병동 간호사는 이 문의에 응하는 일로 업무량 과다, 전화 상담에 대한 자신감 저하 및 부담 등을 느끼고 있었다. 부적절한 전화문의 관리는 환자와 간호사 모두에게 시간 소모 및 만족도 저하 등의 부정적인 경험을 남길 수 있다. 목적: 전화문의 응대 매뉴얼 구축 및 활용으로 병동 간호사 및 퇴원 환자의 만족도를 향상시키고자 한다. 의료기관: 서울시 종로구에 소재한 대학병원. 질 향상 활동: 표준화된 전화문의 응대 매뉴얼을 개발하였다. 또한 간호사의 업무 효율성 및 지식 향상을 위해 간호사 대상 매뉴얼을 교육하여 실무에서 활용하기 쉽도록 하였다. 개선효과: 표준화된 전화문의 응대 매뉴얼을 안과 병동 간호사와 전보자 및 신규 간호사 교육에 활용할 수 있었다. 간호사의 전화문의 응대 관련 직무 만족도가 향상되었다. 환자 역시 표준화된 매뉴얼에 따라 일치되고 일관성 있는 정확한 정보를 제공받게 되어 환자의 만족도와 이해도가 증가할 것이다.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.16 no.9
• /
• pp.6009-6018
• /
• 2015

The purpose of the present study was to investigate the role of anticipated risks and anticipated benefits on the relationship between academic burnout and life satisfaction. The participants of this study were 326 university students and analyses for this study was conducted by using PASW 18.0 and Amos 8.0. The major achievements were as follows; anticipated risks confirmed partially mediating variable between academic burnout and life satisfaction. That is, academic burnout had some effect on life satisfaction through anticipated risks. Also, anticipated risks confirmed moderating variable between academic burnout and life satisfaction. Finally, the needs of development about the counseling and the education approaches as a special intervention was discussed, and that approaches were reflected academic burnout and anticipated risks to be reduced. And limitations and implications of subsequent further study were suggested in this research.

• Journal of Korean Public Health Nursing
• /
• v.22 no.2
• /
• pp.246-254
• /
• 2008

Purpose: In order to assess the effects of smoking cessation counseling provided by a public health center in terms of smoking temptation, smoking cessation self-efficacy, and satisfaction with smoking cessation counseling, and also to provide baseline data for the improvement of smoking cessation counseling programs. Methods: A total of 52 current and former smokers who utilized smoking cessation counseling provided by the health center at least once participated in this study. Using a self-report survey method, data were collected in November 2005. Results: The mean age and duration of smoking of the participants were 49 and 28 years, respectively. Seventy-one percent had experienced smoking cessation trials prior to using the counseling services, and most of the participants had utilized smoking cessation counseling less than 5 times. Mean scores of temptation, self-efficacy, and satisfaction with counseling were $3.39{\pm}0.75,\;3.80{\pm}0.66$, and $4.38{\pm}0.55$ (range,1-5), respectively. The participants were largely vulnerable to smoking temptations under conditions of anxiety or stress. The duration of counseling was associated negatively with smoking temptation, but was associated positively with self-efficacy. Conclusion: To help adopt and maintain smoking cessation, smoking cessation counseling should emphasize methods for coping with smoking temptations and to increase smoking cessation self-efficacy in various tempting situations.

• Korean Journal of Social Welfare
• /
• v.60 no.2
• /
• pp.211-230
• /
• 2008

The purpose of this study explored the effects of supervisory relationship, conceptualized as working alliance, on social workers' working satisfaction and burnout. The consented participants were 68 supervisors and 80 supervisees working at Social Service Centers located in Seoul and Kyung-ki Province. Hierarchical linear model analyses of survey results from supervisors (n=68) and workers (n=80) revealed that the workers' sense of rapport within the supervisory relationship is related to working satisfaction. While it was expected that the supervisory relationship would also relate to levels of burnout, no association was found in the analyses. However, strong negative correlations were found between the supervisees' feelings of rapport within the supervisory relationship and both emotional exhaustion and depersonalization. The implication of future research and of social work practice and policy were added.

• Journal of the Korea Convergence Society
• /
• v.11 no.10
• /
• pp.393-400
• /
• 2020

The objective of this study was to investigate the impact of ego-resilience and compassion satisfaction on professor trust in nursing students. This was a descriptive survey that one hundred and sixty-one first- to fourth-year students of a university in D city who signed an informed consent form to participate in this study were enrolled. The collected data were analyzed using regression analysis. The regression was performed using peer relations, ego-resilience, and compassion satisfaction as the predicting variables. The results showed that peer relations (β=0.142, p=.020), ego-resilience (β=0.322, p<.001), and compassion satisfaction (β=.370, p<.001) predicted professor trust, and they explained 31.1% of the variance. Therefore, it is suggested to develop interventions to improve professor trust through school-year-specific counseling that enhances nursing students' ego-resilience and compassion satisfaction.

• 재활복지
• /
• v.22 no.3
• /
• pp.41-68
• /
• 2018

The purpose of this study was to verify the causal relations among related factors of job and life satisfaction among 805 wage workers with disabilities. The study conducted a path analysis using the $8^{th}$ Panel survey of Employment for the Disabled data. The results are as follows. Firstly, the life satisfaction scale was categorized into the human relationship satisfaction and the material environment satisfaction by an explorative factor analysis. These two satisfactions are directly affected by Job Satisfaction (JS) and Job Involvement (JI), not directly affected by Job Engagement (JE). Secondly, JS and JI have a complete mediated effect on the path from JE to these two satisfactions. Thirdly, an indirect effect in the path reaching JS was shown to be significant in a dual mediating effect through JS and JI. Based on this study, it is recommended the way of vocational rehabilitation counseling and the related supporting strategies and programs devise toward a JS of wage workers with disabilities, vocational rehabilitation field practitioners and professionals should consider properly intervening job factors.

• The Korean Journal of Psychodrama
• /
• v.21 no.2
• /
• pp.41-56
• /
• 2018

The purpose of this study is to investigate the effects of ego-resilience and job stress on job satisfaction of the rehabilitation teachers of residential facility for the disabilities. For this purpose, 193 questionnaires were collected and used for final analysis. Statistical techniques such as descriptive statistics, correlation analysis, and multiple regression analysis were used in the SPSS 23.0 statistical program. The results of the analysis are as follows; First, Levels of perception of ego-resilience and job satisfaction were higher than medium level, and job stress was lower than medium level. Second, Job satisfaction of the subjects were higher as the interpersonal relationship, were lower as the stress of personal role and daily work, relationship with facility and supervisor, and client relationship. These results suggest that ego-resilience and job stress are closely related to job satisfaction and that it is effective to increase ego-resilience and reduce job stress as a way to increase job satisfaction of rehabilitation teachers. Since rehabilitation teachers provide human services, they need support from peer counseling, education, and programs because their emotional exhaustion appears in interpersonal relations.

• Journal of the Korea Convergence Society
• /
• v.13 no.2
• /
• pp.115-122
• /
• 2022

This study was conducted to find out the factors influencing the subjective perception of some students majoring in dental hygiene. An online survey was conducted on 292 enrolled students, and the data were analyzed using SPSS 22.0. As a result of multiple regression analysis of the factors influencing subjective perception, the factors that significantly influence were positively influenced by admission according to general satisfaction, subject satisfaction, and aptitude. Therefore, it is necessary to improve the subjective perception of enrolled students through improvement of various factors. To this end, it is considered necessary to raise positive awareness and provide customized employment guidance by establishing various education and counseling support programs suitable for the subjects through continuous research in the future.

• The Korean Journal of Coaching Psychology
• /
• v.4 no.2
• /
• pp.57-69
• /
• 2020

The purpose of this research was to understand the relations between the satisfaction of appearance and self-esteem and to prove mediating effect of interpersonal experience in that relation. The 239 subjects were selected from 118, 121 of male and female high school students in Seongnam. The research tools were Body Esteem Scale, the Self-Esteem Inventory and Relationship Scale. The Result of study were sa follows. First, appearance satisfaction, experience of relation and self-esteem had correlations in each relation. Second, Interpersonal experience would demonstrate self-esteem, and partial mediating effect was generated in the relations between appearance satisfaction and self-esteem. Especially, partial mediating effect was male student was higher. Based on these results, it was discussed the positive effects of positive interpersonal experiences on self-esteem for adolescents with low self-esteem due to low level of physical satisfaction and the direction of youth coaching.

• Journal of Families and Better Life
• /
• v.22 no.5
• /
• pp.293-302
• /
• 2004

This study investigated the internship experiences of female college students who have participated in consumer counseling programs. The factors that determine interns' counseling time and interns' level of satisfaction with the programs were examined. Major results of this study are summarized in the following. First, interns' time spent on counseling consumers was the longest for the program at the Korean Consumer Protection Board, followed by the programs at consumer agencies and firms. The time spent on counseling by interns was shorter when there was l) a larger number of employees; 2) a smaller proportion of female employees: 3) a larger number of counseling rooms and a higher the frequency of counseling at the agency; and 4) a lower evaluation on the work performance of the counseling agency and the employees. Second, the level of utilization of interns was the highest in consumer agencies, followed by the Korean Consumer Protection Board. When all employees were female and the evaluated level of work performance of the counseling agency and employees was high, the level of intern utilization was also high. Third, the evaluated level of work performance was the highest at the Korean Consumer Protection Board, and interns' satisfaction with the internship program was the highest with the consumer agencies and the Korean Consumer Protection Board. Fourth, interns were highly satisfied with the program when the level of intern utilization was high and the agency's operation was evaluated as good.