• Journal of Global Scholars of Marketing Science
• /
• v.8
• /
• pp.291-313
• /
• 2001

This study is about service failure and recovery. Prior studies of service failure and recovery encounters have been limited to descriptive research based primarily on retrospectiveti.e., memory-based) self-reports. This study uses a survey method and utilize a 2*2*2 experimental design with service recovery scenarios across two services. Manipulations included two levels of controllability, two levels of procedural justice and interactional justice, and two levels of distributive justice. Accordingly, this research examines how the controllability of service failure affect recovery satisfaction, and how these relations are moderated by the justice of service recovery. Conclusively, bi-dimension(outcome and process) constitutes the service recovery and this result supports the insistence that even dissatisfied customers can be satisfied through the service recovery efforts of the organization that once failed to meet the needs and expectation of customers.

• Journal of the Korea Institute of Information Security & Cryptology
• /
• v.23 no.2
• /
• pp.339-346
• /
• 2013

As the need for security of SCADA systems is increasing, significant progress has been made in research on security of control protocol. However, very few security solutions were adapted to legacy SCADA system. The reasons for non-adoption are latency, cost and key management problem. We propose a low latency, economic security Solution to solve these issues. The proposed solution performs security function in data link layer and has minimum overhead to minimize latency. Furthermore, we try to solve the key management problem by providing systematic security keys and key distribution method.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.18 no.11
• /
• pp.130-137
• /
• 2017

To maintain traffic safety during the target lifetime of bridges, it is essential to secure an appropriate maintenance budget and allocate that budget appropriately. This paper proposes a reasonable budget allocation system that considers various impact factors to improve the conventional budget allocation method simply considering the bridge scale. The maintenance action rate model and the unit cost model based on the prior maintenance history were developed to allocate appropriately the bridge maintenance budget for the total bridges of the management organization with the target management level. A method to determine the optimal budget allocation ratio for each management subject was proposed and case analysis was conducted using the proposed model. Proper budget allocation was made considering the bridge types, current safety level, and service life as well as the bridge size as an impact factor of the budget allocation of the bridge. The developed method can prevent budget waste and provide a rational basis for budget allocation by implementing the rational budget distribution.

• Convergence Security Journal
• /
• v.6 no.4
• /
• pp.113-120
• /
• 2006

C4I system is the centerpiece of the military force. The system is an information based system which facilitates information grid, collection of data and dissemination of the information. The C4I system seeks to assure information dominance by linking warfighting elements in the battlespace to information network which enables sharing of battlespace information and awareness; thereby shifting concept of warfare from platform-centric paradigm to Network Centric Warfare. Although, it is evident that C4I system is a constant target from the adversaries, the issues of vulnerability via cyberspace from attack still remains. Therefore, the protection of C4I system is critical. The roadmap I have constructed in this paper will guide through the direction to protect the system during peace and war time. Moreover, it will propose vision, objectives and necessary supporting framework to secure the system from the threat. In order to fulfill these tasks, enhanced investments and plans from the Joint chief of Staff and Defense of Acquisition and Program Administration (DAPA) is critical; thereby enabling the establishment of rapid and efficient security system.

• The Journal of Korean Institute of Communications and Information Sciences
• /
• v.38C no.11
• /
• pp.955-965
• /
• 2013

The joint tactical information distribution system (JTIDS) is used as the communication terminal of Link-16 by the United States armed forces, north atlantic treaty organization (NATO), and other allied forces. A portion of Link-16 frequencies may be shortly remapped to other systems owing to the growing demand for frequencies, especially in civil aviation, which is witnessing a constant increase in air traffic. This will affect the performance of Link-16. Therefore, in this paper, we analyze the effect of frequency band reduction on the performance of Link-16 waveform under partial-band noise jamming with Nakagami fading, via simulation and numerical analysis. The multi-net and anti-jamming performance of Link-16 with frequency remapping is compared with that of conventional Link-16 systems. The results show that the performance of Link-16 waveform is degraded with the reduction in frequencies. Nonetheless, Link-16 retains its jam resistance, and it can support multiple users in the same time slots.

• Journal of the Korea Convergence Society
• /
• v.8 no.7
• /
• pp.237-243
• /
• 2017

Recently, the Korean government is planning to create ICT-centered clusters that will lead the fourth industrial revolution in the Yangjae-Umyeun area. In order for a cluster to be successful, innovation environments such as support systems and institutions should be appropriately prepared. In this study, we present a hierarchical model of ICT SME support measures after comprehending the support measures for existing SMEs and the factors needed for clustering, and then deriving the priorities of support measures. The questionnaire was distributed to 9 ICT SMEs and R&D experts. A total of 6 copies were collected. The priority of the support measures in this study is expected to be utilized for the successful development of R&CD cluster and the allocation of the support budget.

• Journal of Digital Convergence
• /
• v.11 no.10
• /
• pp.71-77
• /
• 2013

Broadcaster and production studio inevitably take the risk in Korea because the outsourced drama is contracted before produced. However, it is important for both parties to share risk and reward. This study seeks to assess the fairness of the copyright contract between broadcaster and production studio by examining whether they both have the balanced risk and reward structure. For the study, revenue and cost elements with their amounts are identified, which come from TV commercials, oversea sales, the secondary windows, sponsorship, and product placement. Next, the revenue and COGS (Cost of goods sold) of broadcaster and studio are estimated for both cases of when drama becomes successful or not. The analysis reveals that the current copyright agreement allows broadcaster hold low risk but high reward whilst production studio takes high risk low reward. However, the result doesn't imply that government intervention is justified because demand and supply determine the negotiation power in a free economy.

• Proceedings of the Korea Water Resources Association Conference
• /
• 2015.05a
• /
• pp.614-614
• /
• 2015

하천수는 하천의 지표면에 흐르거나 하천 바닥에 스며들어 흐르는 물 또는 하천에 저장되어 있는 물을 말하며, 인구의 증가나 산업화로 인하여 물 사용이 증대되고 있는 실정이다. 이에 따라 국가에서는 하천법 제50조에 의거하여 생활 공업 농업 환경개선 발전 주운 등의 용도로 하천수를 사용하려는 자는 국토교통부장관(홍수통제소장)의 허가를 받아야 한다. 우리나라 수문특성상 우기에 집중되어 있는 물을 갈수기에 이용할 수 있도록 분배하고 관리하는 것이 어려운 실정이다. 하천법 제51조에 의하면 하천유지유량은 생활, 공업, 농업, 환경개선, 발전, 주운 등의 하천수 사용을 고려하여 하천의 정상적인 기능과 상태를 유지하기 위한 최소한의 유량을 말하며, 2006년 고시된 낙동강 수계의 하천유지유량은 대부분 국가하천을 기준지점으로 산정되었고, 산정방법은 평균갈수량 13개, 기준갈수량 2개, 하천생태계 2개 지점이다. 또한, 하천관리유량은 하천유지유량과 이수유량의 합으로 산정된다. 본 연구에서는 2013년도 말 기준으로 하천수 사용허가 현황을 정리하였으며, 용도별, 수계별, 행정구역별, 하천등급별로 하천수 사용허가 건수와 허가량을 분석하였다. 낙동강본류를 대상으로 하천시설물을 고려하여 하천관리유량을 산정하였으며, 하천유지유량의 적절성을 검토함으로써 향후 낙동강권역의 물관리방안을 모색하였다. 낙동강본류구간은 하천관리유량이 기준갈수량에 비하여 큰 형태로써 하천관리유량 확보를 위한 노력이 필요한 것으로 나타났으며, 향후 하천수 사용허가 시설물의 회귀율에 대한 실제적인 자료 수집과 함께 정확한 분석을 통한 하천의 회귀유량을 산정하고, 하폐수 방류시설을 고려하여 산정한 결과와 비교하여 보다 정확한 물수지 분석 체계를 확립하여야 할 것이다.

• The Journal of the Korea institute of electronic communication sciences
• /
• v.14 no.4
• /
• pp.627-636
• /
• 2019

The Radio Law was revised twelve times since the full revision in 2000, and now it is equipped with the current status of securing radio resources, distribution and allocation of radio resources, utilization of radio resources, protection of radio resources and promotion of radio waves, which can be evaluated to include the legal nature of securing radio resources and propagation beyond the simple administrative legal nature of radio resources. The legal system in the telecommunication sector is also being improved, and the Radio Law is also supplementing the weak points through two revisions. The domestic radio law, and it is considered to form a legal system for promoting the effective allocation and utilization of resources in accordance with the changes in radio wave usage environment. It can be evaluated that it has become a law related to radio promotion and competition in the existing simple administrative law. It is considered necessary to adjust the detailed regulations for each type of use.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.22 no.6
• /
• pp.385-397
• /
• 2021

This study examined service failure and recovery of domestic ethnic food restaurants based on a model of the repercussions of service failure dealing with seriousness and control and the cause-and-effect relationships among the variables relevant to the quality of relationships -trust, satisfaction, and loyalty. This study provides valuable information for Korean restaurant managers regarding food service failure and response plans by collecting data from actual Japanese tourists visiting ethnic food restaurants. The results suggested that it is important to develop a strategy to present the distributional fairness to customers who recognize the seriousness of service failure to control the situation promptly. These results can be used to establish more systematic business plans, improving customer management and firm performance. The advantage of this research is that it is time for substantial research data on the booming domestic restaurant industry and service quality to overcome the current recession and grow and solidify the current restaurant market.