• Venture DIGEST
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• s.101
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• pp.33-33
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• 2006

중.고교의 중간 및 기말고사 문제를 입수, 이를 인터넷에서 온라인 서비스로 제공 및 책자로 편집하여 판매한 업체가 있다. 이에 일부 교사들이 저작권 침해라며 서비스금지가처분신청을 하여 그 결정이 고지된 사례가 발생하였다. 이때 시험문제의 저작권은 누구에게 있는 것일까. 또한 저작권 침해여부 보상 수준은 어떻게 결정될까.

• 한국IT서비스학회:학술대회논문집
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• 2005.11a
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• pp.85-90
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• 2005

IT서비스 관리에 대한 국내 시장은 전문 SI기업들의 IT아웃소싱 사업 모델을 대상으로 한다. 국내 SI기업들은 전격적으로 IT아웃소싱을 선택하고 SLA를 체결한 그룹 관계사들을 대상으로 IT서비스를 제공해왔기에, 상대적으로 해외 open market에 비해 SLA 적용 효과에 대한 해석과 설명의 노력을 간과했다. 본 연구에서는 12개 고객 기업 사례를 바탕으로, S기업의 4개년간 서비스수준 관리 이력을 분석함으로써 IT서비스 제공자의 서비스 품질 제고에 기여한 서비스수준 관리의 효과를 규명하였다. 첫째로 서비스수준 관리 항목별 목표수준 설정의 효과, 둘째, 서비스 유형별 Target-time 설정의 효과, 셋째, 고객 기업의 사업 영향도에 따른 중요도 구분의 효과, 넷째, 제재와 보상의 적용을 통한 서비스수준 관리의 효과를 분석하였다. 본 연구는 고객 기업과 SLA 체결을 통한 IT서비스 제공자의 서비스수준 관리 효과를 수치적 결과로 입증했다는 데 의의가 있으며, 본 연구를 기반으로 한 후속 연구과제는 IT서비스 제공자의 서비스수준 관리를 통한 서비스 품질 제고 효과가 IT아웃소싱의 비용 절감 효과에 미치는 영향 분석이 되어야 할 것으로 기대한다.

• Journal of Korea Multimedia Society
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• v.5 no.6
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• pp.704-711
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• 2002

Multimedia communication systems are characterized by supporting three different typer of services such as circuit switched services, and packet switched real Lime and non real time services. The wireless channels in a cell ate allocated by calls of these different service classes and the different service requirements have to be met. SRN is an extension of stochastic Petri nets and provides compact Modeling facilities for system analysis. To get the performance index, appropriate reward rates are assigned to its SRN. In this paper, we present a SRN model for performance analysis of channel allocation of multimedia mobile communication systems. The key contribution of this paper constitutes the Petri nets modeling techniques instead of complicate numerical analysis of Markov chains and easy way of performance analysis for channel allocations under SRN rewards concepts.

• Journal of Convergence for Information Technology
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• v.10 no.4
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• pp.184-193
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• 2020

The purposes of this paper are to find the effects of beauty shop online motivations on the convenience of reservation system, to investigate the convenience of reservation system on satisfaction, and to determine the effects of satisfaction on word-of-mouth behaviors. Based on the results, there are three factors in the motivations: diversion, service-prioritized, and impulse-driven tendencies. Also, there are five factors in the reservation convenience perception: efficiency of decision-making, easy monetary transaction, overall convenience, accessibility, and effortless nature of rewarding system. In terms of the convenience of online booking, the access convenience was found that as the motivation diversion and the service-prioritized motivation higher and as the impulse reservation motivation lower. Furthermore, this paper concludes that offered by online beauty service reservation systems, and higher satisfaction rate leads to higher review behaviours.

• Management & Information Systems Review
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• v.31 no.1
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• pp.205-219
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• 2012

This study is to understand how why users fail to service and how users use service recovery strategics. This study use equity theory to understand how perceived justices have influence on trust and to identify how trust has influence on service quality. This study used scenario techquie to get user experience of service failure in smartphone application. Scenario is composed of 16 sub scenario and we conducted survey with each case. The results show that interpersonal justice and distributed justice have significantly influence on trust. However, procedural justice has not influence on trust. Service quality is influenced by trust. This paper conclude with statements of implications and limitations of the study results.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.4 no.2
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• pp.323-336
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• 2000

In order to achieve the deployment of B-ISDN services in a short time, B-ISDN is being combined with terrestrial ATM network and satellite network which covers a widespread service range. This paper analyzes and investigates several previously existent CDV compensation methods in order to compensate CDV arising from interfacing satellite TDMA and ATM. Specifically to supplement the problems of timestamp and cell number counting methods, new Partial Timestamp mechanism for CDV compensation is proposed. The CDV compensating efficiency of the proposed mechanism is analyzed and evaluated by simulations. It goes to show that Partial timestamps mechanism has many advantages in the aspect of the CDV compensation.

• Journal of Global Scholars of Marketing Science
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• v.15 no.1
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• pp.61-79
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• 2005

A critical incident technique(CIT) was employed to show the results of empirical findings regarding hotel services. The major purpose of this study was to describe and analyze service failures from the customers' point of view and thus suggest strategic implications for hotel service providers. Four-hundred sixteen service failure anecdotes from hotel customers were classified using Hoffman et al.'s(1995) approach. The CIT data showed the three major categories and eleven sub-categories and revealed that, in general, tangible recovery(e.g., upgrade, free meal, discount) was more effective than intangible one(e.g., explanation, canned apology, manager's apology). Interestingly, however, sincere apology seemed to be a better recovery strategy than other types of tangible recovery. Furthermore, the results showed that severity of service failure had its own impact on customers' perception regarding hotel's service recovery efforts. In particular, irrespective of service recovery, severity of service problem was negatively related to intention to repurchase. Managerial implications and future research agenda was also discussed.

• Proceedings of the Korean Society of Computer Information Conference
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• 2018.07a
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• pp.501-502
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• 2018

본 논문은 건설CALS시스템에 20년간 축적된 데이터를 활용하기 위해서 2018년부터 2020년까지 개발 예정인 과적단속 최적 위치 시기 예측 서비스, 비탈면 붕괴 위험도예측서비스, 도로점용(연결) 허가 가능구간 예측 서비스, 보상비 예측 서비스 등 4종의 건설CALS 빅데이터 서비스 기술 개발을 위한 현황분석을 기술하였다. 개발된 서비스는 2020년에 국토교통부 소속기관인 지방국토관리청과 국토관리사무소의 업무담당자 및 국민에게 시범 적용하여 빅데이터 서비스의 효과를 검증하고, 단계적으로 국토교통부 도로관리 업무에 적용할 계획이다.

• Journal of Broadcast Engineering
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• v.24 no.1
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• pp.3-24
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• 2019

Techniques related to 360 VR service have been developed to improve the quality of the stitched image and video, where illumination compensation scheme is one of the important tools. Among the conventional illumination compensation algorithms, Gain-based compensation and Block Gain-based compensation algorithms have shown the outstanding performances in the process of making panorama picture. However, those are ineffective in the 360 VR service, because the disparity between illuminations of the multiple pictures in 360 VR is much more than that in making the panorama picture. In addition, the number of the pictures to be stitched in 360 VR system is more than that in the conventional panorama image system. Thus, we propose a preprocessing tool to enhance the illumination compensation algorithm so that the method reduces the degradation in the stitched picture of 360 VR systems. The proposed algorithm consists of 'color compensation' and 'illumination compensation'. The simulation results show that the proposed technique improve the conventional techniques without additional complexity.

• Journal of Korean Society of Transportation
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• v.25 no.6
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• pp.209-230
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• 2007

This paper analyzed the social cost function of a congestion-prone service system, which is developed from the social cost minimization problem. The analysis focused on the following two issues that have not been explicitly explored in the previous studies: the effect of the heterogeneity of value-of-travel-times among customers on the structure of cost functions; and the structure of the supplier cost function constituting the social cost function. The analysis gave a number of findings that could be summarized as follows. First, the social marginal cost for one unit increase in system output having a certain value-of-travel-time is the sum of the service time cost for that value-of-travel-time and the marginal congestion cost for the average value-of-service-time of all the system outputs. Second, the marginal congestion cost equals the marginal supplier cost of system output under the condition that supplier compensates the customers for the changed service time costs which is incurred by the marginal capacity increase necessary for economically facilitating an additional system output. Third, the compensated marginal cost is the multiple of the marginal capacity cost and the inverse of system utilization ratio, if the service time function is homogeneous of degree zero in its inputs.