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An Empirical Study on Evaluation Factors of Cabin Service Quality of Airlines (항공사 객실서비스의 품질 평가요인에 관한 실증 연구 - MIAT 몽골항공사를 중심으로 -)

  • Hyun, Kil-Nam;Batbold, Senderi;Byun, Ki-Hyo;Hurr, Hee-Young
    • Korean Business Review
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    • v.19 no.2
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    • pp.261-274
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    • 2006
  • Airline business operates in the 21st century within fast changing market environment and fierce competition. Management of airline companies has faced the need for vast adaptation to new trends in the growth of world economy that are cardinal changes in marketing environment due to quick development of Internet and IT, transport price competition and, as a consequence, low profit margin, diversified customer wants and needs, lack of investment needed for new aircraft equipped with the latest high tech innovations, unpredictable oil price changes, and exchange rate fluctuations. This study is aimed to evaluate the quality performance of cabin service, to analyse, further, the issues that appeared to be the most significant among customers' answers to questionnaire, to explore the relationships between these issues and customer satisfaction, to highlight the essential questions to address, and to provide some practical suggestions. The five dimensions (such as tangible, reliability, responsiveness, assurance, and empathy) were adopted to examine the relationship between the service quality and customer satisfaction of Mongolian and non-Mongolian passengers travelling by the MIAT. According to findings of analysis made with use of the SERVPERF model, it can be concluded that Mongolian travellers' satisfaction was effected by 'Tangible' and 'Responsiveness' dimensions of service quality, whereas the 'Empathy' dimension has more impact on the satisfaction of non-Mongolian.

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Study on the IPMC electrical characteristic change For the utilization of Ocean Current Energy (IPMC 해양 발전 플랜트 모니터링 시스템)

  • Son, Kyung-Min;Kim, Min;Kim, Hyun-jo;Park, Gi-Won;Byun, Gi-Sik
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2013.10a
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    • pp.914-916
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    • 2013
  • Renewable energy from the environment in a variety of ways to obtain various forms of energy. Recent functional polymer composites (EAP) to take advantage of the pressure and vibration of physical energy into electrical energy storage, to take advantage of current collector technology is attracting attention. EAP, a type of IPMC (Ionic exchange Polymer Composite) got a hydrophilic properties, marine power plants is being studied as a source of energy. Studies using IPMC marine power plant because there is a constraint on the time, IPMC in real time, which can measure the power generated by the system is required, Due to the nature of the power plant to be floating in the sea through the power cable and data transmission measurement system is hard drive self-generation and wireless data transmission system is required. In this study, IPMC marine power plant is to develop a system of monitoring. IPMC for several power plants to build individual current-voltage measurement system, CAN communication with the main system to collect all the information and wireless data transmission to occur, and Generation of electricity using solar energy to building systems in real-time without an external power supply to drive the measuring system is to develop a monitoring system.

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Case Study on Design, Manufacture and Application of Customized Assistive Device for the ADL of Person with Brain Lesions (뇌병변장애인의 일상생활을 위한 맞춤형 보조기구의 설계·제작·적용 사례 연구)

  • Lee, J.H.;Choi, M.N.;Yim, S.B.;Rhee, G.M.
    • Journal of rehabilitation welfare engineering & assistive technology
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    • v.4 no.1
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    • pp.81-86
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    • 2010
  • This paper is case study on design, manufacture and application of customized assistive device for the ADL of person with brain lesions. The study had carried out from October 2010 to November 2010 and 2 clients from Assistive device case management demonstration project which is performed by Daegu assistive and rehabilitation center had participated. Case A, a 47-year-old man with brain lesions, stays only on the floor and could not get close to the usual toilet by himself because of the poor low extremities muscle strength and function. The moveable-toilet and customized ramp had applied to Case A. He clambers up the ramp and reach to the toilet easily. Case B, a 8-year-old boy with brain lesions, had difficulties with self-feeding because of his clumsy hand. Several existing feeding aids were applied but not appropriated. A customized feeding aid was designed and manufactured out of regard of Case A's ROM and right hand size. And his occupational therapist works together continuously to make him feed himself in the near future. Already-made assistive devices were not appropriate to Case A and B and to solve this problem, customized assistive devices were applied. The importance and needs of design and manufacture of assistive device were recognized through these case study.

Electrochemical Behavior and Morphology of Anodic Titanium Oxide Films (양극산화에 의한 티타늄 산화피막의 전기화학적 거동과 형상)

  • Byeon K.J.;Kim C.S.;Zhu Xiaolong;Kim K.H.
    • Journal of Biomedical Engineering Research
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    • v.21 no.3 s.61
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    • pp.273-277
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    • 2000
  • The galvanostatic anodization of commercially Pure titanium plate (c.p.Ti, grade 2) was investigated in various concentrations of aqueous $H_3PO_4$ from 0.05M to 0.7M. The surfaces of anodic oxide films, formed by the current density in the range between 0.3 and $l.0 A/dm^2$. were analyzed by SEM and XRD. The voltage-time (V-T) curves displayed an initial linear part and a subsequent parabolic part, and the initial slopes increased with an increase in the current density in 0.05M $H_3PO_4$. As the concentration of the electrolyte increased, the V-T corves exhibit no change but the final voltage decreased. The anodic oxide film of titanium developed from fine grains to snowflake-like grains in a layered structure with an increase in the concentration of the electrolyte and current density. Sparking at the interface of the oxide/electrolyte accompanied the local deposition and dissolution of the oxide film through discharging. The crystallinity of the anodic oxide film increased with the anodizing voltage and decreased with an increase in the concentration of the electrolyte.

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A Study on the Clinical Effects of Group Therapy for Panic Disorder Patients Based on Mindfulness & Li-Gyeung-Byun-Qi Therapy (마음챙김 명상과 이정변기요법을 이용한 공황장애 그룹치료 효과에 대한 임상적 고찰)

  • Lee, Seong-Yong;Lyu, So-Jung;Choi, Sung-Youl;Lyu, Yeoung-Su;Kang, Hyung-Won
    • Journal of Oriental Neuropsychiatry
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    • v.25 no.4
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    • pp.319-332
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    • 2014
  • Objectives: This study was conducted to evaluate the clinical effects of group therapy for Panic disorder patients based on Mindfulness & Li-Gyeung-Byun-Qi therapy. Methods: The FFMQ, BDI, STAI, STAXI, Panic attack, Anticipatory anxiety and subjective improvement of three Panic disorder patients were compared pre- and post-treatment when given Mindfulness & Li-Gyeung-Byun-Qi therapy. Results: 1) After the patient in case 1 underwent 5 weeks of group therapy for Panic disorder, the Mindfulness meditation score was slightly improved, anxiety and depression were significantly decreased, and expression of anger was also improved. In addition, the Panic attack and Anticipatory anxiety became more stable in the objective evaluation, while 'Extreme improvement' was shown in the subjective evaluation. 2) After the patients in case 2 and 3 underwent 5 weeks of group therapy for Panic disorder, Mindfulness meditation scores were slightly improved, anxiety and depression were significantly decreased, and expression of anger was also improved. In addition, the Panic attack and Anticipatory anxiety became more stable in the objective evaluation, while 'Moderate improvements' were shown in the subjective evaluation. Conclusions: As per the results in these cases, it was shown that group therapy for Panic disorder utilizing Mindfulness & Li-Gyeung-Byun-Qi therapy was effective to maintain meditation and control the emotions of anxiety, depression, anger and so on. Therefore, it was considered that expansion of clinical utilization through the standardization of a group therapy program for Panic disorder is needed. Furthermore, it was also considered that a comparative study of the effects of previous cognitive programs for Panic disorder according to the objectified and standardized manual is needed in the future.

Surgical Outcome of Primary Repair in Anterior Cruciate Ligament Rupture - Minimum 4-years follow-up - (전방 십자 인대 봉합술의 수술적 치료 - 최소 4년 이상 추시 결과 -)

  • Byun, Ki-Yong;Rhee, Kwang-Jin;Lee, Suk-Joon
    • Journal of the Korean Arthroscopy Society
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    • v.4 no.2
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    • pp.123-127
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    • 2000
  • Purpose : To evaluate of the surgical outcome of primary repair in anterior cruciate ligament rupture. Material & Method : Twenty-five patients underwent arthroscopic primary repair of ACL. We performed pull-out suture of ruptured ligament in 18 cases, and suture and augumentation with gracillis & semitendinosus in 7 cases. At follow up, the International Knee Documentation Committee(IKDC) scale & Lysholm score were used to grade outcome, and also the KT-2000 arthrometer was used to evaluate objective ligament laxity. Results : In analysis of IKDC scale, final evaluation group were group A in 3 cases, group B in 13 cases, group C in 9 cases. The mean value of Lysholm score was 83 points. In KT-2000 arthrometer examination, mean anterior translation was 3.9mm at 201b, 7.3mm at 30lb. The mean difference value between injured knee and uninjured knee was 1.1mm at 201b, 2.29mm at 301b. There was statistical significance in mean difference value between injured and uninjured knee. Conclusion : By analysis of clinical & objective data, we could confirm that the mid-term result of ACL suture is not satisfactory. So, we recommend that ACL reconstruction would be done in young active patient rather than suture.

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Preference of Stroke Patients for Bathroom Environment in Residential Space (뇌졸중 환자가 선호하는 주거공간의 욕실 환경 특성)

  • Lee, Kyoung-Min;Kim, Yu-Seon;Yoon, Su-Jeong;Hong, Ki-Hoon;Lee, Chun-Yeop
    • The Journal of Korean society of community based occupational therapy
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    • v.4 no.2
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    • pp.31-40
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    • 2014
  • Objective : The purpose of this study was to investigate the preference of bathroom environment for stroke patients. Methods : The subjects of this study were 97 who have experience in rehabilitation therapy at hospitals in Busan. A questionnaire was distributed and collected from February 24th to March 13th, 2014. Results : First, the subjects demand for improvement that non-slip tile and safety handle on bathtub. Second, they preferred the sliding door, sliding door handle, shower booth of convenient facility, non-slip tile, built-in cabinet, L-shaped safety handle, natural ventilating window, floor heating, easier bathtub to enter, bathtub with handle, tilted sink, water temperature index, toilet with safety handle, and bath chair. Conclusion : This study would contribute to bathroom environment for safety and ease in use.

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Development of Compact and Lightweight Broadband Power Amplifier with HMIC Technology (HMIC 기술을 적용한 소형화 경량화 광대역 전력증폭기 개발)

  • Byun, Kisik;Choi, Jin-Young;Park, Jae Woo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.11
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    • pp.695-700
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    • 2018
  • This paper presents the development of compact and lightweight broadband power amplifier module using HMIC (Hybrid Microwave Integrated Circuit) technology that could be high-density integration for many non-packaged microwave components into the small area of a high dielectric constant printed circuit board, such as a ceramic substrate, also using the special design and fabrication schemes for the structure of minimized electromagnetic interference to obtain the homogeneous electrical performance at the wideband frequency. The results confirmed that the small signal gain has a gain flatness of ${\pm}1.5dB$ within the range of 32 to 36 dB. In addition, the output power satisfied more than 30 dBm. The noise figure was measured within 7 dB, and OIP3 (Output Third Order Intercept Point) was more than 39 dBm. The fabricated broadband power amplifier satisfied the target specification required to electrically drive the high power amplifiers of jamming generators for electronic warfare, so the actual applicability to the system was verified. Future studies will be aimed at designing other similar microwave power amplifiers in the future.

A Study on the Process Quality Level of K5 Gas Mask (K5 방독면 공정품질 수준에 관한 연구)

  • Kim, Suk Ki;Byun, Kisik;Lee, Sang Yeob;Park, Jae Woo;In, Chi Yeon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.1
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    • pp.74-80
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    • 2021
  • This study investigated the process quality level of a K5 gas mask, which recently acquired its operational capability, through statistical process analysis for the mass production stages and their lots. The tensile adhesion strength was the only operating requirement in the manufacturing process of the K5 gas mask. For this purpose, the results of tensile adhesion strength between the lens and facial rubber during the initial and second mass production stages were analyzed using conventional statistical and statistical process analysis methods. The conventional statistical results indicated that the second mass production stage was better than the initial mass production stage. In cases of a control chart and process capability of tensile adhesion strength, the process quality level was also improved by following the mass production stages. The improvement was caused by process stabilization and work skill elevation. These results and methods are expected to be conducted and utilized in the third mass production stage. Moreover, quality improvement of K5 gas mask mass production can be achieved using the Lean 6 sigma procedure, MDAIC (Define, Measure, Analyze, Improve, Control).

A Study on the Evaluation for Performance of Body Armor Vest using ANOVA (분산분석을 이용한 방탄조끼의 방탄성능 평가에 관한 연구)

  • Park, Jae Woo;Byun, Kisik;Cho, Sung-Yong;Kim, Suk Ki;Yeo, Yongheon;Kwon, Jae Wook
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.1
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    • pp.372-378
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    • 2021
  • A body armor vest is a form of munition related directly to the safety and life of combatants. Therefore, it must meet the requirements for ballistic resistance. The ROK demands the performance of body armor vest meet the Level IIIA specified by the NIJ STD-0101.06 published by the US National Institute of Justice. This study performed acceptance tests on body armor vests. The factors for evaluating the ballistic resistance evaluated were not only whether it penetrates when shooting but also whether the BFS (Backface Signature) depth does not exceed 44 mm when it does not penetrate. The factors were assessed to determine if they were consistent or not. The BFS depth is affected by various test factors, such as the physical properties of the backing material and the changes in the amount of impact with the bullet velocity. In this study, an analysis of the bulletproof performance was performed by extracting the data with the same conditions using ANOVA to remove the influence of these external factors. The analysis revealed a correlation between the BFS depth, bullet velocity, vest conditions, and protection area. The mass production process was analyzed by estimating the Interval of BFS on each lot. Through this, a new methodology for ballistic resistance evaluation and paradigm for future quality assurance is suggested.