• The Journal of the Korea Contents Association
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• v.22 no.1
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• pp.516-534
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• 2022

The purpose of this study is to explore the growth and development process of peer counselors in the field of disability. The field experiences of 19 peer counselors with disabilities and peer counselors who parents of children with disabilities were analyzed using the grounded theory method. As a result, first, central phenomenon were 'assuming the role of a peer counselor' and 'motor of role performance'. Intervening conditions were 'the perception that counseling is difficult', 'self-consciousness deriving from the lack of competency' and 'the status of insufficient peer counseling'. Action/interaction strategies were 'strengthening inner capacities' and 'promoting external activities'. Consequences were 'change and growth as a peer counselor', 'an expansion of activities other than peer counseling', and 'propose development tasks for peer counseling'. Second, their growth and development process was confirmed in four stages: 'the stage of introductory counseling education beyond disability', 'the stage of growth through change', 'the stage of career exploration through Competency Enhancement', and 'the stage of entry through role challenge'. Third, main theme was 'growth and development as a peer counselor is based on capacity building'.

• 재활복지
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• v.22 no.2
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• pp.127-159
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• 2018

The purpose of this study is to provide the useful reference to establish the system improvement plan that activates the counseling service quality for the disabled parents peer counselors. The qualitative case study method of Yin (2009) has been used to understand and reflect to the system for the experience of field counseling of the peer counselors for the disabled parents. 10 parents peer counselors for the disabled were proportionately sampled and interviewed about their experiences through a FGI and two individual interviews. The result of the study derived from total 87 abstract concepts and 17 categories and personal motivations for participating and changes from the experience are as follows: the effects of counseling are "mutual sympathy toward the same disability," "Identity transformation from nobody to somebody who gives hope," and "another social insurance and social safety network that parents disability make." The barrier facts for the parents peer counseling activation are: "problem of securing the position of the counseling site" and difficulty in finding the client due to lack of awareness and publicity. "The study suggests four programs to upgrade the parents peer counseling: (1) To secure the position of the counseling site, (2) To reestablish the status as a professional counselor. (3) The need of pokicy supplement and support from the government, (4) The expectancy of creating jobs through the conversion of full-time workers.

• The Journal of the Korea Contents Association
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• v.19 no.7
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• pp.22-35
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• 2019

The purpose of this study is to analyze the applicability and effectiveness of the Person - centered counseling program in the field of counseling service provided by the Independent Living Center for Persons with Disabilities. Thirteen participants, operating peer counseling program at the Independent Living Center who finished 9 sessions of person - centered counseling program over 3 months were interviewed. The collected data were analyzed using Consensual Qualitative Research (CQR). The results were grouped into three themes as "Acceptance as oneself", "Counselor's variables", and "Limitations and unsatisfactory points". Eight categories such as "The relationship with myself and others", "Accepting oneself though with discomfort", "changed perspective about problems", "Recognizing the parts that oneself was not aware", "Accepting one's potentials as well as limitations", "Opportunity to reflect one's life", "Attitude about life ahead" were retrieved with 23 sub-categories. Based on the results, the possibility of applying person - centered approach on peer counseling was presented. Finally, several suggestions for the development of person-centered approach for peer counseling were discussed.

• The Journal of the Korea institute of electronic communication sciences
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• v.12 no.5
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• pp.965-976
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• 2017

The purpose of this study was to investigate how the Peer counseling program in on-offline would effect university students on their self-esteem and self-efficacy. In order to achieve this purpose, ten participants were in the experimental group and the other ten were in the control group. The subjects in the experimental group receive to the peer counseling program training for 120 minutes once a week for 10 weeks. The next day, practiced counseling online The data were analyzed by using t-test and ANCOVA. As the participants of the Peer counseling program reported that they experienced significant difference of improvement on their self-esteem(F=13.258, p<.01) and self-efficacy(F=15.565, p<.01) than those were in the control group. The Peer counseling program suggested that expected to positive effects it would help improve university freshmen students' self-esteem and self-efficacy.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.11
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• pp.53-59
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• 2018

This study was to investigate the moderating effect of the social support in the relationship between job stress and emotional burnout of insurance call center consultants. Participants in this study were 186 consultants working in insurance call center. They completed survey questionnaires of job stress, emotional burnout and social support. Collected data was examined using correlation analyses and hierarchical multiple regression analyses. There was a positive relationship between job stress and emotional burnout and a negative relationship between emotional burnout and coworker support. Also, it was found that the social support(supervisor support, coworker support) moderated the relationship between job stress and emotional burnout of insurance call center consultants. The implications and limitations of this study were discussed.

• 한국노년학
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• v.37 no.1
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• pp.173-200
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• 2017

This study is designed to verify the actual effect on the prevention of the elderly suicide of the integrated crisis intervention service which has been widely provided across all local communities in Gyeonggi-province focusing on the integrated crisis intervention model developed for the prevention of elderly suicide. The integrated crisis intervention model for the local communities and its manual were developed for the prevention of elderly suicide by integrating the crisis intervention theory which contains local community's integrated system approach and the stress vulnerability theory. For the analysis of the effect, the geriatric depression and suicidal ideation scale was adopted and the data was collected as follows; The data was collected from 258 people in the first preliminary test. Then, it was collected from the secondary test of 184 people after the integrated crisis intervention service was performed for 6 months. The third collection of data was made from 124 people after 2 or 3 years later using the backward tracing method. As for the analysis, the researcher used the R Statistics computing to conduct the test equating, and the vertical scaling between measuring points. Then, the researcher conducted descriptive statistics analysis and univariate analysis of variance, and performed multi-level modeling analysis using Bayesian estimation. As a result of the study, it was found out that the integrated crisis intervention model which has been developed for the elderly suicide prevention has a statistically significant effect on the reduction of elderly suicide in terms of elderly depression and suicide ideation in the follow-up measurement after the implementation of crisis intervention rather than in the first preliminary scores. The integrated crisis intervention model for the prevention of elderly suicide was found to be effective to the extent of 0.56 for the reduction of depression and 0.39 for the reduction of suicidal ideation. However, it was found out in the backward tracing test conducted 2-3 years after the first crisis intervention that the improved values returned to its original state, thus showing that the effect of the intervention is not maintained for long. Multilevel analysis was conducted to find out the factors such as the service type(professional counseling, medication, peer counseling), characteristics of the client (sex, age), the characteristics of the counselor(age, career, major) and the interaction between the characteristics of the counselor and intervention which affect depression and suicidal ideation. It was found that only medication can significantly reduce suicidal ideation and that if the counselor's major is counseling, it significantly further reduces suicidal ideation by interacting with professional counseling. Furthermore, as the characteristics of the suicide prevention experts are found to regulate the intervention effect on elderly suicide prevention in applying integrated crisis intervention model, the primary consideration should be given to the counseling ability of these experts.

• Journal of Advanced Navigation Technology
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• v.15 no.2
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• pp.171-180
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• 2011

This study is to examine the relationship between emotional labor and turnover intension and moderating role of social support in airline call center tele-communicators who perform emotional labor using telephone without direct confronting with clients. This study empirically shows that emotional labor increases turnover intention and social support negatively moderate the relationship of emotional labor and turnover intension Social support is suggested to reduce the negative results of emotional labor causes. This study makes a contribution in providing the fact that emotional labor is an important managing factor in administration of call center tele-communicators.

• Social Workers
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• no.5 s.49
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• pp.26-27
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• 2006

사회복지사들은 현장에서 다양한 상황과 다양한 클라이언트들을 접하면서 종종 윤리적 갈등을 경험하게 된다. 그러나 현실적으로는 이러한 갈등을 해소할 수 있는 출구는 없으며, 동료나 선임사회복지사에게 하소연하는 정도이다. 이에 한국사회복지사협회 사회복지윤리위원회는 이러한 사회복지사들의 갈등을 함께 고민하고 나누기 위하여 사회복지사 윤리상담창구 개설을 준비하고 있다.

• 대한공업교육학회지
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• v.39 no.1
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• pp.23-46
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• 2014

The purpose of this study was to analyze the textbooks of career counseling which are written or translated in Korean so as to understand the usefulness and limitation on the usage of career counseling textbooks. Research questions are as follows: 1) what contents are included in textbooks of career counseling? 2) what are the differences of content rates among textbooks of career counseling? 10 textbooks of career counseling were analysed(6 textbooks: introduction to career counseling, 4 textbooks: focused on career counseling skills and techniques) based on the competency components for career counseling professionals presented by Yoo(2009). Results indicated that 1) 6 textbooks of introduction to career counseling have the most content of 'category1: theories and concepts related to career counseling'. In comparison, 4 textbooks focused on career counseling skills and techniques have the most content of 'category4: career counseling competency'. 2) Based on the unit of analysis chapter, the highest rates are 'category4: career counseling competency(33.33%)' and 'category1: theories and concepts related to career counseling(28.15%)'. 3) It is hard to find the contents related to the knowledge and skills of individual and group counseling(category 2), the competencies of network, problem solving, peer counselor feedback, administration, ethic(category 8,9,10,11,13), the growth and self-management as professionals(category 12,14).

• The Journal of the Korea Contents Association
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• v.22 no.4
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• pp.558-569
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• 2022

For a systematic analysis of the characteristics according to the counseling type, this study was about what type of counseling is the largest number of cases that three researchers participated. The main types of counseling for paid/leaved students were identified, and the characteristics of counseling types by admission type were analyzed. A total of 185 counseling cases conducted in 2018 and 2019 were analyzed by technical statistics and analysis by seven types of counseling(emotional and personality, academic motivation, learning method/strategy, family relationship, career and major choice, self-growth motivation) and analyzed to confirm the counseling needs for each student characteristic(entrance type, grade, gender, and academic changes(paid, leave of absence experience)) according to the characteristics of the students. Through this study, it was confirmed that the number of counseling was the highest in the order of "learning methods and strategies," "emotion and personality," and "self-growth motivation," and in particular, it was confirmed that the counseling rate of freshman and sophomore students was high. Most of the students who experienced paid/leave of absence were counseling on "emotional and personality" and "learning methods/ strategies." Through this study, academic-related programs are required for freshman and sophomore students, and the necessity of improving and establishing a counseling system was confirmed in consideration of the characteristics of each type of student counseling. In addition, this study proposed the necessity of institutional support such as the group mentoring system for students with academic fluctuations.