• Journal of the Korean Society for Library and Information Science
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• v.46 no.2
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• pp.29-54
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• 2012

This study aims to grasp what factors affect users' recognition level and expectation level for library service, being offered at the library of Korea National Open University. Also, this study seeks to conduct a survey and analyze whether users' recognition level by library service dimensions has actually influenced the intention and the satisfaction with using the library. For this, it carried out the theoretical approach, which considers domestic and foreign documents on evaluation of quality of library service, and the empirical approach of questionnaire research and analysis. A research model was designed on the basis of LibQUAL+model to achieve the objective of this research. And the group-based difference was confirmed by carrying out verification on research hypothesis. As a result of analysis, the users' current recognition level by library service dimensions of Korea National Open University was indicated to have influence on the whole satisfaction with library and the continuous use intention. The whole satisfaction was indicated to have an effect on continuous use intention. Also, to enhance users' satisfaction level according to the behavioral characteristics of using library, the core elements for improving the library service of Korea National Open University were cited and these include improving the facility of library, implementing smart digital library system for offering remotely academic information, and securing diversity and currency of academic information sources such as printing materials and electronic materials.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.4
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• pp.345-376
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• 2014

This study examined (1) what effect emotional labor has on an university library, focusing on (2) the relationship among a supervisor's emotional intelligence, the extent of social support and the level of library service on job performance. The survey period took place from 14 Oct. to 4 Nov. 2013. 533 librarians at 13 public and 28 private university libraries were included in the survey. Of the 533 surveys distributed, 529 were returned and used in the final analysis. SPSS Win 21.0 was used for statistical analysis, factor analysis, regression analysis and differential analysis. The survey also shows that a librarian's emotional labor affects emotional intelligence of supervisor, social support and library service level positively. This finding is not the case for the employees in the general service industry. Because the librarian is professional and manages stress better than general employees. This research suggest the following practical measures. Educational programs for librarian's emotional intelligence should be planned in order to improve library service.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.13 no.1
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• pp.59-75
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• 2002

This study tried to evaluate the usability of web-based academic library services delivered to users in terms of effectiveness, efficiency, and user satisfaction. 13 subjects were randomly selected on the voluntary basis in Duksung Women's University Library from Dec. 15, 2001 to Feb. 27, 2002. They were given six kinds of tasks related to the use of library services through the library website. 3.6 tasks out of 6 were given right answers by subjects, with success rate of 60% and average spent time of 2 minutes and 22 seconds. The most effective library services on the website was a book search with success rate of 100%. However the least effective service was journal article search with success rate of 23.1% . The most efficient library service on the web was a book search. 100% of subjects found the answer in 42.2 seconds, while the least efficient library service was journal article search in which 23.1% of subjects found the answer in 271.7 seconds. Subjects were highly satisfied with the book request service on the web since it is the easiest to understand and the most convenient to use.

• Journal of the Korean Society for information Management
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• v.18 no.2
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• pp.125-142
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• 2001

This study attempts to identify users' potential information needs in a medium-sized academic library by analyzing reference questions raised by library users for 64 days from October 10th to December 13th, 2000. A total of 474 reference questions were analysed of which only 10.1% were pure reference questions that dealt with the professional knowledge of reference librarians. 71.0% had nothing to do with professional knowledge, being directional(29.3%), mechanic(23.8%), and library policy related(l7.9%). Improvements in sign system and guiding materials in the library should be made to deliver reference services of good quality to academic library users.

• Journal of Information Management
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• v.38 no.4
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• pp.68-87
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• 2007

The purpose of the study is to understand the present state of practical use of electronic journal usage statistics at the academic libraries. For this purpose the study performed an online questionnaire survey to the 63 academic libraries located in Seoul and Gyeonggi Province. Based on the 48 responses, the study found out that the rate of satisfaction with the present usage data was low. Especially the rate of unsatisfaction with the absence of comparable data and the average usage rate of all the subscribing libraries appeared high. The study also examined 5 types of statistics for the evaluation of electronic journal.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.3
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• pp.431-458
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• 2014

This research looked into both meaning and value of library catalog through the information behavior of user and suggested a plan to improve the quality and search functions, which are reflected the users' information needs and search behavior. U-CAT, a experimentally developed with reinforcing the contents and search functions of current library catalogs, was tested with the degree of satisfaction by the sample user group. The test results showed that the user's satisfaction on U-CAT was very high. The result verified that a little change with current library catalogs (to upgrade its quality) could result in a higher satisfaction of user group.

• Journal of the Korean Society for information Management
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• v.36 no.2
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• pp.31-56
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• 2019

The user satisfaction and needs of an academic library were caught through a questionnaire survey in this study. The aim of this study is to draw up the CRM based plan for meeting user needs on the study. The users' demographic information, library resources & their use, homepage, services, and facilities/environment of the library were categorized in the questionnaire and analyzed for this study. The major conclusions of this study are: (1) The library resources use was the highest, and its facilities/environment was the lowest in the user satisfaction study. It also revealed that there are much necessities for the quick acquisition and dissemination of the requested material to the library users, and for the inter-library loan (ILL) services among campuses for the subscription books in the library resources use study, too; (2) There are a lot of necessities for the improvement of OPAC retrieval and the subscription books system, and menu rearrangement in the library homepage; (3) There are a lot of necessities for the plans of more frequent library event, more detailed event guidance, and more reinforcement of public relations such as SMS, push services of SDI etc. in the library user services; and (4) There are a lot of necessities for the improved policies to the complaints of library users such as the lack of common study place and lockers, air conditioning and heating problem, complaints about facilities management of restroom (lack of toilet paper), library accessibility on campus, unauthorized user management etc. in the facilities/environment of the library.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.2
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• pp.159-170
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• 2010

A survey was conducted with 155 professors in 23 universities in Seoul. The survey investigated recognition and the present condition of FISP among those professors, the results of which were analyzed in terms of three aspects: recognition of FISP, utility and implementation of FISP, and FISP users' satisfaction and opinions. of professors, FISP users were most frequently using it to write a treatise, while non-FISP users failed to use it because they had no information of its existence. Both FISP and non-FISP users significantly favored implementation of FISP and showed very positive intention of using it.

• Journal of the Korean Society for Library and Information Science
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• v.33 no.3
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• pp.145-167
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• 1999

This study aims to identify factors to be considered in designing and operating CD-ROM network systems efficiently and provide designers and operators with basic guidelines. In this study, the current status and problems of CD-ROM network systems at 72 domestic university libraries are examined, and user behavior and satisfaction of 64 actual users in 3 universities are analyzed. In addition, to examine the influenced correlation among the factors such as user satisfaction, system operating policy, system resources and system performance, $\chi^2(Chi-Square)$ test, F test and regression analysis are carried out and the factors influencing user satisfaction are examined.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.33 no.3
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• pp.397-417
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• 2022

The purpose of this study was to identify the status of adolescents' user satisfaction with the 22 libraries of Seoul Metropolitan Office of Education and to improve the quality of information services for adolescents by improving the factors of dissatisfaction, and ultimately, to activate the use of young adults in the libraries of the Seoul Metropolitan Office of Education. In addition, in the transition to the digital age, it was attempted to investigate the use of Seoul Metropolitan Office of Education Digital Library in the context of the inevitable change of reading media. Through this, this study suggested planning a reading program that could arouse adolescents' interest and reflect new information technologies, improving the scope and system of e-book services, linking with school libraries, and restructuring library' space.