<표 1> 도서관 소장자료 현황
<표 2> 도서관 신분별 이용자 현황
<표 3> 설문문항 내용
<표 4> 성별 및 신분에 따른 인구학적 특성
<표 5> 주로 이용하는 도서관
<표 6> 도서관 방문 빈도
<표 7> 홈페이지 방문 빈도
<표 8> 도서관 이용 목적
<표 9> 주로 이용하는 자료
<표 10> 설문 조사 문항별 만족도
<표 11> 신분별 소장자료 만족도
<표 12> 신분별 자료이용 만족도
<표 13> 신분별 홈페이지 만족도
<표 14> 신분별 이용자 서비스 만족도
<표 15> 신분별 시설환경 만족도
<표 16> 성별에 따른 평균 분석
<표 17> 신분에 따른 평균 분석
<표 18> 소속에 따른 평균 분석
<표 19> 응답자 자유기술 분석 현황
<표 20> 성별에 따른 이용자의견 분석
<표 21> 신분별에 따른 이용자의견 분석
References
- Kim, Da-Hae, & Kim, Giyeong (2009). A study on subject reference in academic libraries from a perspective of customer relationship management. Journal of the Korean Society for Information Management, 26(3), 89-110. https://doi.org/10.3743/KOSIM.2009.26.3.089
- Park, Yau-Won (2003). A study on customer relationship management in special libraries. Unpublished master's thesis, Dept. of Library and Information Science The Graduate School of Ewha Womans University.
- Park, Il-Jong, & Yoo, Kyeong-Jong (2009). A study of the information disparity through libraries among four regional groups in Korea on the subject of three types of libraries. Journal of Korean Society for Information Management, 26(1), 57-80. https://doi.org/10.3743/KOSIM.2009.26.1.057
- Shin, Eun-Ja (2002). A study on improving the service quality through application of CRM to library. Proceedings of the 9th Conference of Korean Society for Information Management, 215-220.
- Yoo, Kyeong-Jong, & Park, Il-Jong (2007). A management improvement study by the use survey of an academic library - Focused on the analysis of circulation records of the C-academic library users. Journal of Korean Society for Information Management, 24(3), 93-117. https://doi.org/10.3743/KOSIM.2007.24.3.093
- Yoo, KiL-Ho (2002). The application of customer relationship management (CRM) into libraries. Journal of the Korean Society for Library and Information Science, 36(2), 25-38. https://doi.org/10.4275/kslis.2002.36.2.025
- You, Yang-Keun (2004). A study on the efficient propulsion of customer relationship management system for library. Journal of Korean Library and Information Science Society, 35(3), 251-270.
- Cho, In-Sook, Ha, Nu-Ri (2011). A study on the improvement of my library service in academic libraries using the CRM. Journal of the Korean Biblia Society for Library and Information Science, 22(2), 63-79. https://doi.org/10.14699/kbiblia.2011.22.2.063
- Hwang, Jae-Young (2011). An analysis on current status of and perception of subject specialized services in Korean special libraries. Journal of Korean Library and Information Science Society, 42(4), 137-158. https://doi.org/10.16981/kliss.42.4.201112.137
- Bradshaw, D., & Brash, C. (2001). Managing customer relationships in the e-business world: How to personalize computer relationships for increased profitability. International Journal of Retail & Distribution Management, 29(12), 520-529. https://doi.org/10.1108/09590550110696969