• The Korean Journal of Archival Studies
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• no.58
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• pp.263-297
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• 2018

Archives of Government-Affiliated Organizations have responsibility for collecting and preserving valuable records produced during the business processes of their work and for actively serving users at the same time. This study applied Quality Function Deployment(QFD) techniques to analyzing user's actual requirements and proposing improvements for the archives service quality of central government agencies. In order to derive the components of the QFD, a survey was conducted among internal users of records centers in six central government agencies, as well as a literature study and interviews with working-level records researcher were also conducted. Afterwards, The House of Quality(HoQ) was constructed based on the user's requirements and technical characteristics derived, and the importance and priority of the recorder service technical characteristics were derived based on it. Based on the results, archives service of central government agencies should focus on improving the usability of records for internal user. Especially, it was confirm that the support for searching, reading and borrowing services should be strengthened.

• Proceedings of Korean Society of Archives and Records Management
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• 2019.05a
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• pp.35-41
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• 2019

Providing efficient recording information services has become vital in a utilization-oriented records management environment and further increasing the importance of the quality of the services offered. This study is a preliminary study to propose improvement measures by applying Quality Function Development (QFD), a quality control method, to the National Archives of Korea (NAK) and Records Information Service. The quality dimensions of the recording information service were analyzed, and specific user requirements were derived. Through this process, the user requirements' questionnaire was developed, reflecting the characteristics of the NAK, and the application model of QFD was designed based on its prior study. Based on the QFD application model proposed, the results obtained by performing the QFD step by step can be expressed in House of Quality (HoQ), which can be used as a basis for service design.

• The Korean Journal of Archival Studies
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• no.61
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• pp.119-156
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• 2019

The records centers service of public institutions helps efficient work activities of internal users, who actually do the work, and becomes the foundation for strengthening the competitiveness of the institution. Based on QFD technique, one of the quality control techniques, this study was intended to propose a plan to improve the quality of the records center service by analyzing and comparing the quality of the records center service of public institutions. To this end, as a follow-up study of Lee, Su-jin(2018), the research target was expanded to local governments to apply the QFD technique and reconstructed the HoQ based on the results of the expanded QFD application. Moreover, this study suggested measures to improve the quality of service in the records center of public institutions by compiling the implications of comparing the records center service HoQ and prioritizing the technology characteristics of the records center service.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.3
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• pp.217-246
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• 2021

This study aimed to analyze the quality concepts and requirements of digital records as evidence and to find an implication to develop requirements for trusted digital records with securing authoritative qualities. To this end, this study compared requirements of records domain linking records process, records metadata and records systems with judicial domain on digital evidence, and identified the records requirements to secure the legal admissibility linking records and judicial domain. This study analyzed the relationship of quality concepts between digital records and digital evidence, found the legal admissibility is highly related to the reliability, and derived that it needs the measure to secure the reliability at the stage of records creation and capture. To prove authenticity of digital evidence, this study identified importance of records process, records metadata and records system, and proposed the necessity of measurement to secure records' evidence.

• Journal of Korean Society of Archives and Records Management
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• v.11 no.1
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• pp.183-206
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• 2011

The research and laboratory records management is the prerequisite for quality research. Quality research assurance system can work out on the sound basis of quality research records management. It is an important task that establishing a proper research and laboratory records system for obtaining quality of research according to the rapid growth of Research and Development area in Korea and the trend of electronic laboratory notebooks. The purpose of this study is to identify issues and find a direction for solutions related to the research and laboratory records management systems. For this after analysing previous studies and current status related to the research records management and GLP(Good Laboratory Practice) is benchmarked as a best practice for quality research, some suggestions for enhancement of research records management are given as a result.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.14 no.7
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• pp.1687-1692
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• 2010

In this paper, we research the method for write quality improvement by temperature characteristic of Laser diode for optical recording. Differential Resistance of Blu-ray laser diode is changed by temperature. We analyze the effect of the change of the differential resistance in low temperature and propose the method for the write quality improvement.

• The Korean Journal of Archival Studies
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• no.71
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• pp.237-272
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• 2022

In 2019, the pilot project to establish a record management system for administrative information datasets started in earnest under the leadership of the National Archives. Based on the results of the three-year project by 2021, the improved administrative information dataset management plan will be reflected in public records-related laws and guidelines. Through this, the administrative information dataset becomes the target of full-scale public record management. Although public records have been converted to electronic documents and even the datasets of administrative information systems have been included in full-scale public records management, research on the quality requirements of data itself as raw data constituting records is still lacking. If data quality is not guaranteed, all four properties of records will be threatened in the dataset, which is a structure of data and an aggregate of records. Moreover, if the reliability of the quality of the data of the administrative information system built by reflecting the various needs of the working departments of the institution without considering the standards of the standard records management system is insufficient, the reliability of the public records itself can not be secured. This study is based on the administrative information dataset management plan presented in the "Administrative Information Dataset Recorded Information Service and Utilization Model Study" conducted by the National Archives of Korea in 2021. A study was conducted. By referring to various data, especially public data-related policies and guides, which are being promoted across the government, we would like to derive quality evaluation requirements in terms of records management and present specific indicators. Through this, it is expected that it will be helpful for record management of administrative information dataset which will be in full swing in the future.

• Journal of Korean Society of Archives and Records Management
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• v.9 no.1
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• pp.77-98
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• 2009

The purpose of the study is to analyze the user satisfaction of 'the Presidential Web Record Service' using a proposed model of the user satisfaction index which consists of contents quality, service quality, and system quality. In addition, user's royalty and compliant are also measured in this study. This study shows that satisfaction of contents quallity and system quality influence significantly on the user satisfaction. And contents quality, service quality, user satisfaction show a significant relationships to user's royalty.

• Journal of Korean Society of Archives and Records Management
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• v.20 no.3
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• pp.77-97
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• 2020

This study seeks to analyze the concepts of authenticity and reliability of records and apply them to the criteria for judging authoritative records subject to legal management. While reliability is determined by the degree of completeness and control in the records creation stage, authenticity is ensured by preventing manipulation and tampering that occur after records creation. Authoritative records with reliability in the creation stage are legally subject to management, so such records can be subject to punishment if they are destroyed because of negligence. It is necessary to take active measures to ensure reliability, continuous authenticity after creation, and complete records creation by controlled procedures and methods before records capture. The lack of such an evidential characteristic does not mean that it is not a record, and such records are also created in reality, managed in a system, and delivered to the next generation as a representation of social memory and activities.

• Journal of Korean Society of Archives and Records Management
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• v.12 no.1
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• pp.59-78
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• 2012

This study confirmed the structural concept and preliminary statements based on concept definition of archival service quality, conducted statistical analysis, and developed the service quality scale equipped with validity and reliability. Developing the scale is unique for pubic institutions and expected to play a practical role in presenting for each archive more effective operation method to enhance service quality by diagnosing its status and identifying the differences from other archives.