• Title/Summary/Keyword: 긍정적 역할

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A Study on Organizational Citizenship Behaviors and Service Quality as External Effectiveness of Contact Employees for Deluxe Hotel in Seoul (특급호텔 서비스종사원의 조직적 시민행동과 역할외적 행위가 고객의 서비스품질에 미치는 영향)

  • Park, Jeong-Joon
    • Journal of Convergence for Information Technology
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    • v.8 no.1
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    • pp.215-225
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    • 2018
  • The purpose of this is to understand critical roles of contact employees' organization citizenship behaviors (OCBs) in customers' evaluation of service quality. This paper examines the relationship of employees' OCBs with job satisfaction, trust in manager, and customer's perceived service quality in deluxe hotel. The empirical results show that contact employee' job satisfaction and trust in manager are significantly related to OCB and that their active engagement in OCB has a positive relationship with the perception of service quality. Although there exists a significant common method factor possibly influencing the strength of the relationship, this factor did not affect the overall pattern of significant relationship. Another notable finding indicates that, unlike a global OCB measure, path estimates in the relationship of job satisfaction and trust to OCB variable are not similar and suggests that the multiple facets of OCBs provide more detailed information than a global OCB.

The Effects of Supervisory Participation and Information Provision on the Sales Efforts (판매원의 판매노력에 대한 감독자의 정보제공과 판매원의 감독참가의 효과)

  • 김종호;최낙환
    • Asia Marketing Journal
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    • v.2 no.3
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    • pp.26-43
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    • 2000
  • 본 연구는 판매노력을 열심히 일을 하는 것과 효율적으로 일을 하는 것으로 구분하고 판매노력에 대한 감독자의 정보제공과 판매원의 감독참가의 효과를 알아보는데 역점을 두고 수행되었다. 판매원의 감독참가와 감독자의 정보제공은 종업원이 자신들의 목표와 성과 그리고 능력과 활동에 관한 내용을 능동적으로 인지하게 함으로서 종업원의 지식수준을 높아지게 하고, 판매원에게 기대되는 역할을 인지하는 하는 것으로 나타났다. 한편 종업원의 지식수준은 종업이 일을 열심히 하고, 효율적으로 하는 정도에 긍정적인 영향을 미치고 판매원으로 하여금 판매직무에서 본인에게 기대되는 것이 무엇인지, 자신이 해야할 일이 정확히 무엇인지를 인지하게 하는데 긍정적인 영향력이 있음을 알 수 있었다. 그런데 역할명료성이 일을 열심히 하게 하는데 영향을 미치는 것으로 나타났지만 효율적으로 하는 효과는 없는 것으로 나타났고, 오히려 감독통제수단으로서 정보제공이 판매원이 일을 효율적으로 수행하게끔 하는데 유의적인 직접효과가 있음을 발견하였다.

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An Analysis of the Public Librarians' Self Images using Semantic Differential Method (의미 변별법을 활용한 공공도서관 사서의 자아상 분석)

  • Song, Gi-Ho
    • Journal of the Korean Society for Library and Information Science
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    • v.50 no.3
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    • pp.53-69
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    • 2016
  • The purpose of this study is to measure self images of public librarians who should increasingly take charge of services for children and young people through the semantic differential method and analyze its' general characteristics. According to the results of analysis public librarians have been satisfied with their works and believed that they are kind, fair and gentle. One the other hand, they have had negative self images such as no influence, neglect, poor and stuffiness. Therefore, the result show that public librarians consider their ability, quality and activity as positive images, but they have felt lack of the social consensus and affirmative evaluation of their role. So, we can see building a good physical environment and running great programs to create access of children and young people to the public libraries, demonstrating leadership among senior librarians are so important in order to beat the stereotype and improve their positive self images of their evaluation and role. It is also necessary to promote the new value and role of public libraries and librarianship and to enable retraining for cultivating their qualities as a teacher.

The effect of role conflict on job turnover intention of married hotel employees: Focusing on the mediating Effect of Mindfulness (호텔종사원 기혼자의 역할갈등이 이직의도에 미치는 영향: 마음챙김의 매개효과를 중심으로)

  • Kim, Jeong-o
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2021.07a
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    • pp.371-374
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    • 2021
  • 호텔기업은 고객서비스가 가장중요한 업무중의 하나로 직원들이 고객과의 대면상황에서 어떤 서비스가 펼쳐지는지에 따라서 호텔의 이익이 바뀌어 질수 있다. 따라서 호텔은 유능하고 우수한 직원들을 꾸준하게 유지하는 것이 무엇보다 중요하다. 다른 호텔과의 차별화를 위하여 직원들의 타 업체로의 이직을 막아 회사의 안정적인 발전을 도모하고 이윤을 최대한 높이는데 초점을 맞추어야 한다. 본 연구는 조직관리로써 역할갈등(직장-가정갈등, 가정-직장갈등)과 이직의도와의 관계를 알아보고자 한다. 그리고 역할갈등이 이직의도에 미치는 영향에 마음챙김 변수를 대입하여 매개역할을 검증하고자 한다. 자료 수집을 위해서 서울과 경기도 지역의 특급호텔 종사원을 대상으로 설문을 실시하였다. 자료 수집을 위하여 서울 경기지방을 직접 방문하여 조사를 진행하였다. 분석결과를 간단히 요약하면 첫째, 역할갈등은 이직의도에 유의미한 관계를 이루었고, 역할갈등이 이직의도에 미치는 영향에 있어서 마음챙김은 매개역할을 하였다. 역할갈등이 이직의도에 미치는 영향에 있어서 마음챙김의 매개효과는 역할 갈등의 첫 번째 변수인 직장-가정갈등 상황에서 이직의도에 미치는 영향을 마음챙김이 매개를 한다는 유의미한 결과를 얻었다. 그리고 두 번째 독립변수인 가정- 직장갈등의 상황에서는 마음챙김이 매개역할을 하는 것으로 예측되었다. 이런 연구결과를 바탕으로 기업은 체계적이고 지속적인 마음챙김 교육을 통하여 구성원 상호간의 상호 배려가 기업에 대한 긍정적인 태도로 바뀔 수 있도록 하는 방안을 강구해야 할 것이다. 또한 역할갈등의 결과변수를 좋게 하는 다양한 방안에 대한 폭넓은 연구가 필요할 것으로 보인다.

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The Role of Physical Education in Solving School Violence: An Investigation into Middle School Student's Awareness (학교폭력 해소를 위한 체육수업의 역할: 중학생의 인식을 중심으로)

  • Lee, Won-Chan;Ku, Geon-Mo;Hwang, Sung-Ha
    • The Journal of the Korea Contents Association
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    • v.14 no.12
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    • pp.1058-1068
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    • 2014
  • The purpose of this study is to analyze the role of physical education to solve school violence. In order to do this, we took a sample size of 590 middle school students from city D by using the simple random sampling, allowed them to answer open questions recognizing the relationship between physical education and school violence, and then conducted an inductive category analysis of the data. As a result, it was found that there are both positive and negative reponses towards physical education and school violence. First, the positive responses were classified into 8 subcategories and 4 major categories(the social factors, psychological factors, physical factors, and environmental factors). On the contrary, the negative responses were classified into 6 subcategories and 4 major categories(personal experience, structural elements, cognitive factors, and environmental factors).

The Relationships of Manager's Positive Leadership, Organizational Member's Organizational Commitment and Job Performance (관리자의 긍정적 리더십과 구성원의 조직헌신 및 직무성과의 관계)

  • Yun, Sung-Hyuck;Jung, Ki-Soo
    • The Journal of the Korea Contents Association
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    • v.19 no.8
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    • pp.10-22
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    • 2019
  • The objective of this study is to analyze the relationships among manager' positive leadership, organizational member's organizational commitment and job performance. The questionnaire was performed for organizational members 387 in Seoul and metropolitan area. The collected data was analyzed by structural equation model and Sobel test. As a result of analysis, positive leadership factors such as positive climate, positive relationships, positive communication and positive meaning showed a statistically significant positive effects on the organizational member's organizational commitment. The organizational member's organizational commitment also showed a statistically significant positive effects on the job performance in company. The positive leadership factors such as positive climate, positive relationships, positive communication and positive meaning showed a no statistically significant effects on the organizational member's organizational commitment. But, they showed a statistically significant effects on job performance in indirect manner with the mediating effect of the organizational commitment. It is worthwhile that in this study, the effect of positive leadership of manage on the organizational member's organizational commitment and job performance was verified, and then, it is meaningful to present the role and importance of manager' positive leadership.

벤처캐피탈의 투자 위험 관리와 성과와의 관계

  • Kim, Eun-Seop;Bae, Tae-Jun;Han, Jeong-Hwa
    • 한국벤처창업학회:학술대회논문집
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    • 2020.06a
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    • pp.19-23
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    • 2020
  • 본 연구는 벤처캐피탈의 투자심사단계 및 투자 이후 사후관리단계에서의 리스크 관리·활용과 투자성과 사이의 관계를 살펴보았다. 즉, 투자심사단계에서는 투자대상기업을 발굴한 벤처캐피탈의 리스크 분석 및 대응방안의 활용수준과 투자성과와의 관계를 규명하였고, 사후관리단계에서는 리스크 관리를 위한 모니터링 활동과 투자성과와의 관계를 규명하였다. 본 연구에서는, 첫째, 투자심사 단계에서의 경영리스크 및 재무·법률 리스크 분석 및 활용 수준이 정량적인 투자성과, 특히, 특허 등록수에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 벤처캐피탈의 주요 역할인 투자 이후의 모니터링에 대하여는, 주관적 투자 만족도에 긍정적인 영향을 미치는 것으로 나타났다. 본 연구를 통하여 투자대상기업을 발굴하여 리스크 관리 중심으로 투자를 심사·집행하고, 투자 이후 리스크 관리 중심으로 투자기업의 가치를 증대하기 위하여는 벤처캐피탈리스트의 역할이 특히 중요하다는 것을 알 수 있었다. 투자기업이 보유한 자원·역량에 한계가 있다는 점을 고려할 때, 벤처캐피탈의 역량이 투자기업에 지원되는 것은 해당 기업이 지속적으로 성장하기 위한 바탕이 될 것이다.

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The Effects of Compassion and Virtue experienced by police officer on Organizational Identification : Mediating effects of positive emotions and moderating effect of collective self-esteem (경찰관들이 경험하는 컴페션(Compassion)과 미덕(Virtue)이 조직 동일시에 미치는 영향: 긍정적 감정의 매개효과와 집단적 자긍심의 조절효과)

  • Jo, Seung-Won
    • Journal of Digital Convergence
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    • v.17 no.5
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    • pp.1-10
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    • 2019
  • The purpose of this study is to verify the effect of the compaction and virtue experienced by police officers in the organization on positive emotion and, second, to demonstrate the effect of positive emotion on the organization uniformity, which is subordinate variable. Third, we intend to verify the mediated effect of positive emotion in the relationship between compassion and organization uniformity, and fourthly, to demonstrate the coordination effect of collective self-esteem in the relationship between positive emotion and organization identicalness. Sampling of this study was conducted on 353 male and female police officers working at police stations belonging to the National Police Agency and used these samples for hypothesis testing. Studies have confirmed that the compaction and virtue experienced by police officers have a positive effect on positive emotion, and that positive emotion has a positive effect on the phenomenon of tissue co-ordination. And it has been shown that positive emotion plays a full role in the relationship between compassion, virtue and organizational co-ordination, and that positive emotion and collective self-esteem plays a controlling role in the relationship with organizational co-ordination. The theoretical implications of this study will contribute to creating a positive organizational culture by maintaining a strict hierarchical relationship and spreading the compaction and virtuous behavior to police organizations with high task stress.

The Structural Relationships between Control Types over Salespeople, Their Responses, and Job Satisfaction - Mediating Roles of Role Clarity and Self-Efficacy - (영업사원에 대한 통제유형, 반응, 그리고 직무만족 간의 구조적 관계 - 역할명확성과 자기효능감의 매개효과 -)

  • Yoo, Dong-Keun;Lim, Jong-Koo;Lim, Ji-Hoon
    • Journal of Global Scholars of Marketing Science
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    • v.17 no.4
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    • pp.23-49
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    • 2007
  • Salespeople act at the point of MOT with customers and deliver the enterprise's message to the customers. They build up relationships with customers as well as deliver the customer's message to the enterprise. The salespeople's activity at the point of MOT with the customers and the degree of satisfaction of the customers' needs will affect the customers' attitude toward the enterprise, brand loyalty, and retention intention. Ultimately, it will influence the enterprise's financial performance. The control of salespe1ople is one of the most interesting topics of marketing. This research investigates the relationships of the control types over salespeople(positive/negative outcome control, positive/negative behavior control) and job satisfaction and their mediating variables. The mediating variables in the relationships have been identified as outcome/behavior-related role clarity and self-efficacy. The purpose of this study is more specifically as follows: First, it investigate how the perception of salespeople control types affect role-clarity. Second, it examines how the perception of salespeople control types influence self-efficacy. Third, it investigate the mediating role of role-clarity between the perception of salespeople control types and self-efficacy. Fourth, it investigates how role-clarity affect self-efficacy and job satisfaction. Finally, it will investigates how self-efficacy influences job satisfaction. Data were collected from the pharmaceutical industry salespeople and analyzed by SPSS 12.0 and AMOS 6.0. The data were collected by 400 respondents and 377 valid questionnaires were analyzed. The results are summarized as follows: First, positive/negative outcome controls had a positive relationship with outcome-related role clarity. Also positive behavior control had a positive effect on behavior-related role clarity, but negative behavior control didn't influence behavior-related role clarity. Second, positive outcome control influenced self-efficacy positively, but positive behavior control didn't have a positive effect on self-efficacy. In addition negative outcome control and negative behavior control had a positive effect on self-efficacy due to the mediating role of outcome-related and behavior-related role clarity. Third, outcome-related role clarity and behavior-related role clarity influenced self-efficacy positively. Behavior-related role clarity had a positive effect on job satisfaction, but outcome-related role clarity didn't influence job satisfaction. Finally, self-efficacy didn't have any effect on job satisfaction. The contributions of this study are as follows: First, existing studies have investigated the direct causal relationship between salespeoples' control type and performance, but this study investigates the structural causality between salespeoples' control types, responses, and performances. Second, this study found the mediating role of outcome-related/behavior-related role-clarity between outcome/behavior control and self-efficacy. Finally, the findings of this study further insight to existing studies on the relationship between job satisfaction and self-efficacy. The confidence of salespeoples' task influenced job satisfaction positively in existing articles,field studies, but the relationship between these two variables was not significant in this study. This means that there can be a different relationship between confidence and job satisfaction according to salespeoples' business. That is, the business environment may not be satisfying, even if the salespeople say that they have ability and confidence about their business. This means that able salespeople who have ability and confidence about their business are not satisfied with their job advancement in the company. Therefore, enterprise need to provide training that can establish a business environment that can satisfy the salespeole's expectation level which will secure good salespeople. This study may have limitation when applied to future studies. First,in this study as with existing studies it investigates the control level that salespeople feel is being measured. Actuality, the control level that a manager enforces and the control level that salespeople perceive when one is late can be different. There is need to measure lateness from both the perspective of the manager and salespeople should be done to supplement this study in the future Second, this study used variables that were connected with action result but salespeople's job satisfaction is due to the result of control. But, focusing on result of control can provide a more important financial result than sales performance. This study is also limited in that it did not consider financial result by result of control. Further studies on this will need to be done in the future. Third, this study may have a further limitation,because the investigation was restricted to pharmaceutical salespeople selling to hospitals. It is necessary to execute investigations in various industries to increase the generalization of the study findings Fourth, in this study, role clarity and self-efficacy by response variable for control and considered job satisfaction by outcome variable of control was considered. But, can other variables be considered beside response variable and result variable for control? For example, can financial affairs and change of post by outcome variable along with business stress by response variable for control be considered? Therefore, future studies need to consider various control variables. Finally, there is limited supporting research in the field of marketing which restricts the generalization of the study finding along with collecting material through random sampling of a limited size. This research summarizes the research in this area, the difference from the previous research, and provides a discussion of its limitations and the need and direction for further future research.

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The Relational Role of Customer Participation in Interaction Process (상호작용과정에서 고객참여의 관계적 역할)

  • Ahn, Jinwoo;Oh, Hyung Jun
    • Management & Information Systems Review
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    • v.39 no.3
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    • pp.37-51
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    • 2020
  • Customer participation in the service encounter plays an important role in the interaction process. In addition, customer participation is affecting the development of relationships between customer-service provider. Previous researches revealed the role of customer participation through a fragmented and cross-sectional approach, however, given the dynamics of the relationship, it is necessary to identify the role of customer participation from a longitudinal perspective. In addition, it is necessary to determine the cause of the overlap between the antecedent variables and consequent variables. This study aims to identify the relational role of customer participation by clarifying how customer participation affects relationship development from a longitudinal perspective, focusing on trust and commitment variables which are keys to relationship marketing. The related role of customer participation is analyzed through a regression analysis through long-term data. The results of the study showed that commitment(t1) directly had a positive effect on customer participation. However, trust(t1) has been shown to have a direct positive effect on the sub-dimensions of customer participation, such as personal interaction and responsible behavior. Customer participation(t2) affected by this trust(t1) and commitment(t1) again turned out to have a positive effect on trust(t3) and commitment(t3). In conclusion, although customer participation is affected by the relational variables, it can be seen that customer participation is a major factor that can improve the relational variables again through the interaction process. For this reason, a service firm can seek to develop relationships with customers by drawing and utilizing their needs to exchange information and to interact in the service encounter.