• Journal of Korean Society for Quality Management
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• v.44 no.1
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• pp.121-138
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• 2016

Purpose: Financial institute employees have various education programs for enhancing customer satisfaction. The purpose of this study is to explore critical factors that affect the service commitment in the financial institution and to propose the implication for employee's service involvement. Methods: This study is intended to identify how service quality of education, servicescape, and learning motivation affect the service commitment. The research model proposed in this study is tested via a survey of 322 employees for financial institution employees. Results: This study shows that tangibles, reliability, assurance and ambient condition, physical structure, symbolic artifacts and internal motivation, extrinsic motivation significantly influence education satisfaction. Tangibles, reliability and ambient condition, physical structure, symbolic artifacts and internal motivation significantly influence affective service orientation and that tangibles, reliability, assurance and extrinsic motivation significantly influence altruistic service orientation. It also verifies that education satisfaction affective service orientation, and altruistic service orientation positively affect service commitment. Conclusion: This study suggests critical factors to promote service commitment in the financial institute. It has focused on not only the service quality of education program, but also servicescape and learning motivation as the meaningful factors for increasing the employee's service involvement.

• Journal of Practical Engineering Education
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• v.13 no.3
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• pp.545-558
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• 2021

As the "Partial Amendment to the Vocational Competency Development Act" was passed, and the mandatory refresher training was legislated in March 2020, HRD education institutions has prepared a plan for the improved refresher training to strengthen the competency of vocational training teachers and to improve the quality of refresher training. However, as demand for refresher training is concentrated in partial occupations, it is necessary prepare a separate plan to recognize personal learning as a refresher training for a minority of teachers who are not provided with a training. Therefore, this study aims to identify areas of a minor training occupations that don't exist many participants for a refresher training and to derive ways to recognize their multiple education experiences and participations instead of attending a refresher training. To this end, literature review, analysis of current situation, consultation with stakeholders, and written interviews with experts were conducted. As a result, a minority of training occupations was defined as type 1 and type 2 and ways of the recognition of refresher training for minority of training occupations which embrace various educational types were derived. Lastly, discussions and suggestions on the expansion of the scope of the recognition of refresher training for minority of training occupations were provided.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2017.11a
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• pp.413-421
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• 2017

4차 산업혁명과 관련하여 대두되는 핵심기술로 인공지능, 로봇, 빅데이터, 사물인터넷(IoT), 가상현실(VR)과 증강현실(AR), 자율주행자동차, 드론, 3D 프린팅, 블록체인 등을 들고 있다. 과거와 현재는 생산자가 최적의 비용으로 고성능 고품질 상품과 서비스를 제공했으나 4차 산업 혁명 시대는 소비자가 제품의 종류 및 특성, 생산 시점 등 전 과정에 관여하고 상품 자체보다 상품이 제공하는 가치를 중시하게 될 것으로 예상되고 있다. 이처럼 생산자 중심에서 소비자 중심으로 소비 트렌드가 변한 것은 AI, IoT, VR, 3D 프린팅 등 4차 산업혁명의 기술혁명이 지대한 기여를 했기 때문으로 볼 수 있다. 이처럼 다양한 제품과 서비스에서 새로운 유형의 소비자문제도 발생하고 기존의 소비자문제도 발생할 수 있으므로 이에 대한 체계적인 검토로 사전 예방적인 소비자정책과 사후구제의 소비자정책 모두 새롭게 정립해 두어야 한다. 사전예방적인 소비자정책으로는 (1) 위해방지, (2) 규격의 적정화, (3) 거래의 적정화, (4) 표시광고의 적정화, (5)소비자정보제공의 충실화 및 소비자능력의 향상을 위한 소비자교육의 강화, (6) 개인정보보호의 강화가 필요하다. 사후구제의 소비자정책으로는 (1) 소비자분쟁해결기준의 정비, (2) 피해구제 관련 법률의 제정이나 개정 등이 필요하다.

• Journal of Digital Convergence
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• v.12 no.6
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• pp.607-614
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• 2014

The need for integration of knowledge and technology among SMEs has been acknowledged, and lacks ways of convergence in practical education. Therefore contents of convergence in practical education of high quality are needed. In this study, a case-oriented curriculum and contents were developed to enhance employee's skills of SMEs. The curriculum consists of 3 steps. The first step is analysis of trends and current status of convergence of SMEs in the domestic and foreign areas. Thus drawing up measures of standards to analyze a successful case. The second step is collection of materials, and development of models through successful cases of convergence. The third step is the analysis of a curriculum to enhance employees' of SMEs and the development of an education program. This study may lead to strengthening competition of SMEs through knowledge and technology convergence based on developed curriculum.

• Korean Journal of Organic Agriculture
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• v.26 no.3
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• pp.327-349
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• 2018

The purpose of the study focuses on the agriculture education services in the changing rural areas conditions such as population decline, aging society, and returning farmers. The study reviews the effects of agricultural education services on returning farmers and local residents for satisfaction, intention for recommendation, and intention to continue participation. Further, the study aims to investigate any difference in the level of satisfaction for two groups. The results suggested that there is a meaningful difference between return-farmers and local residents. Among the demographic variables, age and income showed a notable difference. However, sex, level of education and type of household did not suggest noticeable differences. In addition, the study accessed agricultural education from a service perspective and analyzed its service quality and customer satisfaction, loyalty and relationship using a service profit chain model. Like the result of most other studies, the analysis showed that these had positive relationships. While the study focused on the efficiency of agriculture education training program in agriculture technology centers, the study carries a meaningful value in that it discovered a meaningful difference in the satisfaction level between returning farmers and locals despite the fact that agriculture education was applied as a part of service. In practical terms, the study pointed out the need for consumer-centered education that reflects the characteristics of the groups rather than standardized education.

• Journal of the Korean Society for information Management
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• v.33 no.4
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• pp.27-57
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• 2016

The objective of this study is to explore the strategies to promote the use of the subject guide for Korean modern literature. To meet this objective this study conducted a survey on users' awareness of the subject guide service and sought out experts' opinions to identify the strategies to promote and improve the subject guide for Korean modern literature. The study proposes the following strategies: 1) Conduct promotional activities utilizing a variety of social media; 2) provide education for the user to enhance understanding of the utility of the subject guide; 3) build a website dedicated to the subject guide service for Korean modern literature; 4) provide an efficient subject-specific bibliography service by improving the quality of the subject guide, by offering full texts, ongoing content updates, and coordination with other institutions and agencies; and 5) tailor the service to user characteristics such as gender, age, occupation, and education level. Suggestions for future directions include research on the collaborative system, additional specific promotional strategies to promote the use of the subject guide, and development of evaluation indicators of the subject guide for Korean modern literature.

• Journal of the Korean Society for information Management
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• v.40 no.1
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• pp.73-93
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• 2023

This study conducted a comprehensive analysis and evaluation of library services using YouTube through content analysis of YouTube content and emotional response analysis of user comments. This study analyzed 2,169 YouTube contents and 6,487 comments of users from 61 university libraries. The results showed that the number of 'data' content was the largest among 4 categories, followed by 'communication' and 'education' content, and 'promotion' content. Among the sub-classifications, the number of 'information services' contents was the largest. In the analysis of users' emotional responses to YouTube content, the major categories of users' emotional responses were 'data' content and 'communication' content. Most of the user's emotional responses were positive in all categories of content, and the most frequent user emotional expression was 'good'. In addition, the vocabulary used in the user's emotional response was more about the person appearing in the video than the expression of the content of YouTube contents.

• Culinary science and hospitality research
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• v.14 no.4
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• pp.306-316
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• 2008

The purpose of this study is to identify how and job satisfaction and job training affect service quality and to offer strategic tools for enhancing competitiveness of the food service business industry. To fulfill this purpose, this study utilized a factor analysis, frequence test, a reliability analysis and a covariance structure analysis. The results of the analyses show that one dimension such as "job training" influenced service quality. This means that restaurants should put more focus on job training to improve service quality for customers.

• Electronics and Telecommunications Trends
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• v.20 no.6 s.96
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• pp.1-14
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• 2005

DMB는 이동중에도 고품질 멀티미디어 방송의 시청을 가능하게 하는 새로운 디지털방송 규격으로 우리나라에서는 IT839 전략의 신 성장 산업인 디지털 TV와 함께 ‘8대서비스’ 품목에 포함되어 차세대 성장 엔진 사업으로 선정되었고 2005년 상반기에ETSI 표준으로 제정되었으며 2005년 12월 본 방송을 실시함으로써 세계 최초로 지상파 DMB 방송 시대를 눈앞에 두고 있다. 지상파 DMB 방송은 실시간 전자 상거래, 교육프로그램, 데이터 방송 서비스, TV 쇼핑, 재난 방송 등 그 활용 분야가 무궁무진하여 미래 생활의 패턴을 변화시킬 것으로 생각되고 있다. 한편 DMB 방송은 세계적으로는 유럽 노키아사의 ‘DVB-H’, 일본의 MBCo의 ‘위성 DMB’, 미국 Qualcomm사의‘MediaFLO’와 함께 세계 시장에서 경쟁하고 있다. 지상파 DMB 방송 수신을 위한 제품들은 전용 단말기 혹은 핸드폰, PDA 등에 장착되어 사용자에게 다가갈 것으로 예상되고 있으며 이를 위한 수신 칩 셋 개발 노력이 뜨겁게 이루어지고 있다. 본 고에서는 지상파 DMB를 위한 칩 셋 기술과 칩 셋 개발 동향에 대해 살펴 보고자 한다.

• Journal of the Korea Safety Management & Science
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• v.18 no.4
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• pp.195-209
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• 2016

This research determined priority of quality improvement of public institution's education service by using ASC for importance and applying Topsis, a multi-standard decision-making method simplifying various attributes and scales of evaluation items and deciding the comparative priority for satisfaction and discussed the differences so as to measure the quality of public institution's educational service and examine the priority of education service' quality improvement. This research classified the characteristics of quality improvement. As a result, it's significant to suggest positive direction and method to improve satisfaction and education service's quality from an angle of demander by analyzing educational satisfaction of education service quality of public education institution and effects on the following improvement.