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http://dx.doi.org/10.12812/ksms.2016.18.4.195

A study on selection of educational service quality's priority with TOPSIS method  

Kim, Min-Kyeong (Department of Industrial Management Engineering, MYONGJI University)
Kang, Kyung-Sik (Department of Industrial Management Engineering, MYONGJI University)
Publication Information
Journal of the Korea Safety Management & Science / v.18, no.4, 2016 , pp. 195-209 More about this Journal
Abstract
This research determined priority of quality improvement of public institution's education service by using ASC for importance and applying Topsis, a multi-standard decision-making method simplifying various attributes and scales of evaluation items and deciding the comparative priority for satisfaction and discussed the differences so as to measure the quality of public institution's educational service and examine the priority of education service' quality improvement. This research classified the characteristics of quality improvement. As a result, it's significant to suggest positive direction and method to improve satisfaction and education service's quality from an angle of demander by analyzing educational satisfaction of education service quality of public education institution and effects on the following improvement.
Keywords
TOPSIS; Kano model; Importance Performance Analysis;
Citations & Related Records
Times Cited By KSCI : 6  (Citation Analysis)
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