• Journal of Digital Convergence
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• v.17 no.11
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• pp.531-536
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• 2019

The Ministry of the Interior and Safety amends the enforcement ordinance of the public service design method and applies it to the project tasks of each institution and cases of social problem solving and public service innovation are increasing according to service design methodology. This study is to develop the $360^{\circ}$ VR content element in order to deliver the understanding and effective improvement of the service to the consumers in the process of problem discovery and the prototype that visualize the key solution according to the service design methodology. By applying it to the actual public service design project, it was possible to predict the result with high satisfaction after improvement. This paper is meaningful in that it proposes new approach and empirical value to consumers and contribute to the improvement of the service design process as a convergence study on the future service design using the $360^{\circ}$ VR prototype.

• Journal of the Korea Convergence Society
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• v.10 no.5
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• pp.181-188
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• 2019

People can easily use a shared economic service system based on ICT technology. Most of the shared economic services are provided by private companies, and discussion on public goods is insufficient. If we look at the current shared economic service from the point of view of courier service, $\ddot{U}ber^{\prime}s$ system can be an alternative. The post office courier service uses ICT technology but differs from the service of the shared economy. This study uses Delphi analyzer method and AHP methodology to derive important factors in introducing shared economic system. As a result, socioeconomic characteristics were found to be the most important in the upper tier, and the shared economic platform, sharing of idle resources, popularization of smartphone, and increase of e - commerce were the four important factors in the lower tier. In order to maximize efficiency, which is the essence of the shared economy, the necessity of introduction into the shared economic system and important factors in the introduction of public goods are presented.

• Journal of the Korea Convergence Society
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• v.10 no.2
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• pp.207-215
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• 2019

The study aims to develop the indicators to evaluate archival information service environments for the disabled in archives. Based on the barrier-free authentication indicators, the study analyzed the main concepts of archival information services and the service movement lines of users in archives. The study developed new indicators to evaluate records and information service environments by synthesizing all the concepts of information services, service movement lines, barrier-free authentication indicators and the regulations related to archival information services. The study can contribute to find out core problems of service environments in archives through utilizing the new indicators and scales, and to suggest alternatives to improve the environmental conditions for the disabled.

• Journal of Convergence for Information Technology
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• v.10 no.2
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• pp.154-159
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• 2020

The purpose of this study is program development for efficient medical institution management and finding comprehensive measures to increase the credibility of medical institutions. For this purpose, a survey on medical service satisfaction was conducted for elderly people aged 65 or older living in four other areas. The results of the analysis were as follows: First, the survey participants had higher confidence in private medical institutions. Second, there was no relationship between the reliability of public and private medical institutions and the selection of medical institutions. Third, the environment of the survey subjects was related to the selection of medical institutions. The credibility of the surveyed public and private medical institutions affects the selection of medical institutions, and the economic power and understanding of the medical institutions also influence the selection of medical institutions.. Therefore, it is suggested that public medical institutions need to improve the satisfaction of medical services in the future, and management efficiency of public medical institutions in addition to private medical institutions is urgently needed.

• Journal of Convergence for Information Technology
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• v.9 no.5
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• pp.228-235
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• 2019

The purpose of this study is to explore the experiences and challenges of public guardianship services project for the mental disabled as a system of supporting the decision-making and the rights advocacy. For this purpose, interviews with 11 social workers who act as public guardians were conducted and a model of practice was suggested through analysis using the grounded theory of Strauss and Corbin(1998). As a results, the possibility of rights advocacy through public guardian services for the mentally disabled, the positive change of attitude of the facilities and the establishment of direction for the restoration of rights for the mentally disabled were derived. Public guardians experienced excessive empowerment of their guardians or difficulties in the process of their duties, but were also able to defend the rights of the mental disabled and support self-determination right. Through this study, expansion of budgets and expansion of beneficiaries for public guardianship services, establishment of infrastructure for integration in the community, set-up a support organization for public guardian services and Raising awareness of the mental disabled and public guardian services were suggested.

• Journal of Advanced Technology Convergence
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• v.2 no.3
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• pp.9-15
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• 2023

Recently, various public services are being performed based on information systems as the informatization business spreads. Public administration services based on these information systems provide internal and external services. In recent years, as the construction of cloud-based public services has been expanded, the advancement of information systems has attracted attention. In particular, as the dependence on information systems increases, the establishment of a response system to prevent dangerous situations such as interruption and paralysis of information systems in advance has become a hot topic not only in companies but also in public institutions. Therefore, in this paper, a disaster recovery system was designed and built to maximize the efficiency of system operation and shorten recovery time through service conversion automation of the disaster recovery system. The integrated DR server redundancy test, web server redundancy test, FC-IP redundancy test, and SAN switch redundancy test were performed respectively by applying the disaster recovery system designed and built according to the method proposed in the paper.

• Information and Communications Magazine
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• v.26 no.1
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• pp.11-15
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• 2009

지난 2008. 2월 정부조직 개편에 따라 방송통신위원회가 출범함으로써 디지털 융합환경에 능동적으로 대응할 수 있는 제도적 기반이 마련되었다. 신설된 방송통신위원회는 공공성과 산업성을 조화시켜 "품격있고 활기찬 커뮤니케이션 일류국가"를 구현하는 것을 비전으로 삼고 있다. 2009년에는 전반적인 경기침체 속에 방송통신 서비스 및 기기 분야도 예년에 비해 저성장이 예상되고 있어, 경제 살리기 차원에서 고용효과가 높고 경제적 파급효과가 큰 방송통신 서비스를 집중 육성할 계획이다. 우선 IPTV의 조기 산업화를 위해 네트워크 및 콘텐츠 투자확대, 공공분야 시범사업, 기술개발 등을 집중 추진하고 방송의 디지털전환에 대한 국민적 인지도를 획기적으로 향상 시키려고 한다. 나아가 수평적 규제체계로 나아가는 통합 사업법 준비에 본격 착수하고 다매체 다채널 시대에 적합한 방송통신 콘텐츠 활성화에도 노력을 경주할 것이다. 방송분야에서는 세계적 추세에 맞춘 규제 개혁이, 통신분야에서는 본원적 설비투자에 대한 투자활성화 유도가 핵심이다. 아울러 소중한 전파자원의 효율적 이용을 강화하고 방송통신망의 고도화도 계속 추진할 것이다. 끝으로 기술 발달과 산업 성장이 궁극적으로 이용자 복지 증진에 기여하도록 세심한 주의를 기울일 계획이다. 우리는 방송통신 융합 활성화에 유리한 물적 인프라와 인적 특성을 보유하고 있어 민관이 공동으로 노력한다면 다가오는 시대에도 방송통신 강국의 지위를 유지할 수 있을 것이다.

• The Journal of the Convergence on Culture Technology
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• v.6 no.4
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• pp.477-482
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• 2020

Currently, suggesting directions for strengthening publicity of social services is thinking in the direction of each person's advantage from the stakeholder's perspective. The position of the service provider and the position of the user shows different opinions on the definition and evaluation of publicity of the city or province as the management entity. Therefore, this study combines opinions on publicity focusing on community service, derives consensus on the definition and evaluation of publicity, and evaluates different indicators or factors that cannot be quantified at the same time. The goal is to solve the problem of publicity by applying the Analytic Hierarchy Process(AHP) as a possible technique. In addition, in order to achieve the research objectives according to the designed frame, an empirical study was conducted by conducting a pairwise comparison questionnaire for experts and users. Through the AHP evaluation model" developed in this study, as a result of measuring the relative satisfaction of major factors, service utilization rate (0.470), facility management (0.210), and other project implementations (0.073) appeared in order. Here, the service utilization rate was evaluated as the most important.

• Convergence Security Journal
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• v.23 no.4
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• pp.53-59
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• 2023

Various problems are occurring as teachers and student's parents communicate directly through mobile phones. In this study, a service model was proposed that allows teachers and student's parents to communicate through SNS platforms without knowing each other's mobile phone numbers. In the civil complaint communication service model proposed in this study provides, communication key sets are provided as public data, and a commonly used SNS platform uses the relevant relationship information to implement communication. This model also has expandability that can be applied not only to teachers, but also to ① officers who need to communicate with the parents of soldiers, ② nursing, health and nursing care personnel who frequently contact patient caregivers, and ③ welfare officials.

• The Journal of the Convergence on Culture Technology
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• v.9 no.2
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• pp.467-474
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• 2023

After the revision of the Software Promotion Act, small and medium-sized enterprises (SMEs) with little experience in e-government projects began to participate in public projects. Accordingly, the government introduced the public Project Management Office (PMO) in July 2013 to reduce the risks and secure the quality of informatization business, and the public PMO is still spreading. However, the public PMO service currently experiences sluggish business, such as low-priced orders, due to cut-throat competition, and thus needs improvement plans. In this research, we establish a research model for quality factors of public PMO services that can be considered for the improvement plans, measure and evaluate quality factors based on the model, and then analyze the impact of service quality on customer satisfaction and customer loyalty. For that, we measure quality factors using the SERVPERF model for those who have used public PMO services, establish a structural equation research model, and empirically analyze and evaluate the impact of quality factors. Lastly, we suggest improvement plans and implications for public PMO services.