• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.11 no.4
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• pp.91-101
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• 2016

This research focused on searching the specialized factors which affect the cyber universities' performance. This research was approached from three perspective of professor, graduation and employment, and brand image to embody the cyber universities' performance. We drew five factors of contents variety, contents quality, practical orientation of contents, lecture presence, and learning management as the Influencing factors of cyber universities' performance. We proved our research model by analyzing 170 questionnaires which were completed by college students who were studying at cyber universities in China. The results of analysis are showed as below: 1) The level of contents variety can affect the cyber universities' performance; higher level gains better outcomes. 2) The level of contents quality can affect the cyber universities' performance; better quality gains better outcomes. 3) The level of practical orientation of contents can affect the cyber universities' performance; the higher the better. 4) The level of lecture presence can affect the cyber universities' performance; the stronger the better. 5) The level of learning management can affect the cyber universities' performance; the higher the better.

• Journal of the Korean Society for Library and Information Science
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• v.35 no.3
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• pp.93-115
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• 2001

Evaluating information quality of government Web service, applying quality measurement methods for web - database was conducted. This approach intended to control the quality of information service by indicating the problems and weak points in terms of retrieval, use of easiness, and user support, and by suggesting the guidelines for improvement. There were two main results to most of the investigation. The first one indicated that web information service of eighty-two percent of domestic government sites was not good enough (less than middle score). and only eight percent of them got higher score than middle point. The second result was that user support aspect was the worst part that we need to consider future course of action for service improvement. More specific guidelines were summarized at the discussion section.

• Journal of Korean Society for Quality Management
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• v.34 no.4
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• pp.65-77
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• 2006

This study try to find the service quality factors of internet-based lecture and in-class lecture on the university level. The service quality factors of internet-based lecture are information quality and system quality factors which affect education service value, and customer satisfaction. This affects the service performance. The service quality factors of in-class lecture are tangibility, reliability, responsibility, assurance and empathy factors also affect education service value and customer satisfaction. This leads to service performance. This result will be helpful to enhance the service quality of university level lectures.

• The Journal of the Korea Contents Association
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• v.21 no.2
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• pp.453-461
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• 2021

This study aims to study the effect of service quality of lifelong education in culture and arts on educational satisfaction, intention to continuous use and performance. The service quality of culture and art lifelong education was divided into three dimensions: education quality, administrative quality, and environmental quality. As detailed factors related to quality, six variables were set based on SERVQUAL: convenience, expertise, responsiveness, supportability, empathy, and tangibility. For this study, data were collected from 310 people taking cultural arts lectures at lifelong educational institutions in Seoul, Daegu, and Gumi. Since it was only for lectures related to culture and arts, a total of 256 materials were used for the study, excluding inappropriate materials. A structured questionnaire was used as a data collection method, and a structural model analysis was conducted to verify the hypothesis. As a result of this study, responsiveness among the service quality factors of lifelong education for culture and arts was rejected. In addition, the higher the satisfaction with the culture and art lifelong education institution, the higher the performance and the intention to continue using it. The theoretical and practical implications of this study result were discussed, and future research tasks were presented.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.35 no.7B
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• pp.1018-1033
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• 2010

Recently, as the use of mobile terminal is generalized, the needs of high-speed Internet mobile service is increased. Also users want to receive the multimedia contents what they want through the various terminals in anywhere, anytime via wired and wireless integrated environment. Therefore, various mechanisms that support the mobility are proposed. However, these mechanisms are difficult to support seamless mobility and QoS awareness on the mobile multicast environment. In this paper, we propose a QoS aware handover mechanism that is able to provide the high-quality and real-time services such as mobile IPTV in an integrated environment for these requests of users. Proposed mechanism manages the multicast admission control and multicast handover using the 2-layer multicast information management at the wired and wireless integrated network that extended the service guaranteed methods through the probing based admission control of the wired network to the wireless network based on PMIPv6. We present a performance evaluation results and features analyzed by the simulations using the ㎱-2.

• Journal of Digital Convergence
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• v.19 no.8
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• pp.113-132
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• 2021

This study is about the factors affecting organizational effectiveness and to suggest implications for encouraging organizational effectiveness. The conditional process model was analyzed with transformational leadership as an independent variable, educational service quality as a mediator, organizational effectiveness as a dependent variable, and trust as a moderator. The data collected from the financial institutions were analyzed using SPSS v22.0 and PROCESS macro v3.4. As a result, transformational leadership has a (+) effect on educational service quality, and educational service quality has a (+) effect on organizational effectiveness. Except for the relationship between charisma and innovative behavior, transformational leadership affect organizational effectiveness. Excluding the relationship between charisma and innovative behavior, educational service quality mediate between transformational leadership and organizational effectiveness. Trust only moderates between educational service quality and innovative behavior. Trust moderated the mediating effect of educational service quality between transformational leadership and innovative behavior. The results suggest the importance of education service quality management in a non-face-to-face working environment and the importance of individual consideration in innovative actions.

• Journal of Digital Convergence
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• v.13 no.2
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• pp.141-151
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• 2015

As smartphone penetration increases are mobile payments service are expanding. Mobile Commerce software market is trend that is soaring. Accordingly, high reliability Mobile Commerce request of high quality are enlarged. And The greater amount of data is going to be more mobile commerce market situation is also gradually increased. In this paper, I surveyed and analysed the general trend and test/certification trend of mobile commerce software, and developed the mobile commerce software quality evaluation metrics base on ISO/IEC 9126 and ISO/IEC 12119, the standard about the quality evaluation.

• Journal of Service Research and Studies
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• v.12 no.2
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• pp.65-79
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• 2022

Non-face-to-face classes continue due to Covid-19. There have been e-learning classes since the past, but the difference is that the current non-face-to-face classes are blended classes that combine real-time and recording classes or combine face-to-face and non-face classes. It is also characterized by being able to self-filmed or choose various lecture platforms in a place other than a dedicated studio. The advantages of non-face-to-face classes can be learned beyond time and space, and repetitive viewing and learning speed can be adjusted. Greening classes have no time and place constraints, and real-time classes have the advantage of high communication effects with learners. Evaluating whether non-face-to-face classes provide sufficient quality compared to face-to-face classes or e-learning will be necessary if branded classes are considered for post Covid. In this paper, for the evaluation of the service quality of non-face-to-face classes, the essential attributes desired by the instructors were derived from the viewpoint of Kano quality attributes and a quality improvement plan was proposed. After expressing the degree of functions that non-face-to-face classes should have on the X-axis and the satisfaction of learners on the Y-axis, 23 quality attributes were classified into 6 quality dimensions. In addition, satisfaction coefficient, dissatisfaction coefficient, and customer satisfaction improvement index were derived. As a result, 50% of learners were satisfied with non-face-to-face classes, but the preference was slightly higher than satisfaction, suggesting the sustainability of non-face-to-face classes. In terms of the customer satisfaction improvement index, the ranking of attributes with the largest increase in satisfaction when improving class quality was as follows. Professors' quick answers to learners' questions, content that can fully explain the subject, what the professor explains easily, develop high-quality content that can be learned on mobile phones, fairness of attendance checks, and real-time classes should start on time.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.12 no.9
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• pp.4125-4132
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• 2011

The research of image quality estimation standard and the image quality change according to the network traffic load increase at IPTV multicasting service is necessary because the concern of IPTV(Internet Protocol TV) service become active recently. In the research, for finding out the threshold value of network performance elements giving the effect to the image quality according to the network traffic load, we developed S/W to operate the test bed network and make the test scenario through test bed network test and then we expand the test environment scope to the college network and try to measure the image quality change of IPTV multicasting service according to the network traffic load increase at the college network similar to the real IPTV service environment.

• The Journal of the Korea Contents Association
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• v.10 no.3
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• pp.80-91
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• 2010

Due to the convergence of broadcasting and communications, IPTV services are spotlighted as the that next-generation multimedia services. IPTV services should have functionality such as unlimited channel capacity, extension of media, QoS awareness and are required increasing traffic and quality control technology to adapt the attributes of IPTV service. Consequently, flow based quality control techniques are needed. Therefore, many studies for providing Internet QoS are performed at IETF (Internet Engineering Task Force). As the buffer management mechanism among IP QoS methods, active queue management method such as RED(Random Early Detection) and modified RED algorithms have proposed. However, these algorithms have difficulties to satisfy the requirements of various Internet user QoS. Therefore, in this paper we propose the Flow based AQM(Active Queue Management) algorithm for the multimedia services that request various QoS requirements. The proposed algorithm can converge the packet loss ratio to the target packet loss ratio of required QoS requirements. And we present a performance evaluation by the simulations using the ns-2.